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J
Rating: 3 out of 5
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Incorrect information for foreign clients due to different taxes
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B
Rating: 3 out of 5
Of two truffles: 1 perfect, the second giving off an unusual and especially unpleasant smell. I had already encountered an issue during my previous order. I am stopping the expenses…
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D
Rating: 4 out of 5
Fast delivery and well packaged, good quality products. A bit disappointed with the pasta.
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J
Rating: 4 out of 5
very good
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A
Rating: 3 out of 5
Not bad but not worth the melano
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P
Rating: 3 out of 5
Unlike all the others, my last order was not up to par. The truffles lacked flavor and aroma.
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P
Rating: 4 out of 5
Quality product. I will reserve my advice for my next order. Indeed, the recent bad weather has heavily soaked the truffle, which consequently loses some of its flavor at the beginning of the season. To be continued.
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F
Rating: 3 out of 5
not much taste impeccable presentation but little interest at the tasting level
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J
Rating: 4 out of 5
Package received quickly, well packaged... But the oil from one of the jars had leaked. Very good product otherwise.
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J
Rating: 4 out of 5
Speed and simple communication with the Plantin team. However, Chronofresh put my package in the mailbox of the Chateau where we were staying, and it took us 2 days to find it because "they didn't have proof of delivery and then no one knew where the package was," despite having called twice, they assured me that it was impossible for it to be in the mailbox, as the "fresh" package must be delivered "in person"; luckily, we eventually found the package, but the ChronoFresh service is really annoying. I had 20 people available on site ready to receive it, but they decided to ignore my clear instructions to "Call upon arrival."
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Response from Plantin
Hello Madam, Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with our carrier was not satisfactory. We will forward your message to Chronofresh support alongside your complaint so that this does not happen again in the future. Wishing you an excellent day.
B
Rating: 3 out of 5
Late delivery.
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H
Rating: 3 out of 5
For 50 g =3 truffles: you could have used 12 peas An option with the number of truffles would be useful...
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Response from Plantin
Hello, and thank you for your feedback!
C
Rating: 3 out of 5
Tasteless truffle
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J
Rating: 4 out of 5
The truffles had little taste.
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J
Rating: 4 out of 5
Perfect quality and top delivery time Thank you
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S
Rating: 3 out of 5
A little disappointed by the taste of the truffles, which lacks power.
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B
Rating: 2 out of 5
A little surprised when I opened the sachet: no smell. A little smell a few hours later. Very very little taste. Disappointed ... Not what I knew and picked up when I was young (in Ardèche), or gave away a few years ago.
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Response from Plantin
Hello Sir, thank you for taking the time to leave your review. Have you contacted our customer service department? I'll pass on your contact details so that we can get back to you as soon as possible. Sincerely, the Plantin team
L
Rating: 3 out of 5
This time the truffles lacked flavour!
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M
Rating: 3 out of 5
Shipment within 24-48 hours, not the next day before 1pm...
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J
Rating: 4 out of 5
Clear and practical website. Reliable and compliant shipping.
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V
Rating: 3 out of 5
I've already ordered truffles several times online and this time I'm very disappointed, especially as I'd opted for the EXTRA quality. The smell was fine, but the taste was very disappointing considering the price. And the packaging wasn't exceptional either. For the same price or even less, I can find it in shops in Belgium. DON'T FORGET YOUR TYPE OF PRODUCT.
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Response from Plantin
Hello Sir, thank you for taking the time to leave your comment. We are surprised to read that you chose the quality of your truffles knowing that we do not offer the option on our website. The term "extra" simply refers to the visual aspect of the truffle, which must be round and regular enough to be defined as an extra quality truffle. In no way does this affect the taste and fragrance of the fresh truffle. Packaging is the most conventional for fresh truffles. It's all about keeping the product, which is perishable, in suitable packaging for transport, nothing more. Don't forget that we have a customer service team available by e-mail or telephone during store opening hours to answer your questions and find a solution. Sincerely, The Plantin Team
C
Rating: 2 out of 5
Tasteless truffles. Very disappointing at this price.
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Response from Plantin
Hello Madam, we're sorry to hear about your disappointment. We have tried to contact you several times without success. Our customer service is available by phone and e-mail if you wish to discuss this matter. Have a nice day, the Plantin team
P
Rating: 2 out of 5
Hello, As I reported to customer service, the truffles I received were beautiful but lacked smell and flavor. I usually buy Melanosporum from Plantin, and all my guests were disappointed. I regret Plantin's lack of commercial gesture.
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Response from Plantin
Hello Sir, we're sorry and surprised to read your comment. We did indeed make a gesture towards you, even if it obviously didn't suit you. We remain at your disposal to discuss any issues you may have. Have a nice day, the Plantin team
S
Rating: 2 out of 5
Disappointed by the truffle cheese.
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Response from Plantin
Hello, we're sorry to hear about your disappointment with the truffle brie. Our customer service department has contacted you by e-mail to discuss the reasons for your dissatisfaction. Have a nice day, the Plantin team
P
Rating: 4 out of 5
Very fast delivery. Good packaging. Firm truffles, easy to use with mandolin. However, they lacked olfactory and gustatory power.
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L
Rating: 4 out of 5
The products are very good, with no surprises. The delivery, unfortunately, again without surprise since Chronopost, catastrophic. Parcel supposed to be delivered at home dropped off at a parcel relay with no explanation, of course at a time when the parcel relay was closed. Chronopost never ceases to innovate in mediocrity.
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M
Rating: 2 out of 5
As truffle lovers, we couldn't find the taste or aroma of truffles. We're sorry, but we won't be doing this again!
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Response from Plantin
Hello, we are sorry to hear of your disappointment. As we discussed by e-mail, it seems that the recommendations provided in the guide to using canned truffles have not been respected. Indeed, canned truffles are a product that requires very special attention, whether in terms of the proportion used in a dish or its cooking. A minimum of 10-15g of canned truffle per person is required, and a minimum of 10% for a preparation (butter, sauce, etc.). All this information is detailed in our guide, which is sent in each parcel containing appertized truffles. Should you have any further questions, please do not hesitate to contact us. The Plantin team
J
Rating: 4 out of 5
Perfect as ordered
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S
Rating: 3 out of 5
Hello Very disappointed with the truffle brisure which had no taste and no flavour.
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L
Rating: 3 out of 5
A particularly refined tasteless truffle.
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G
Rating: 3 out of 5
5 stars for the delivery. 1 star for the truffle, which tasted as good as a Chinese truffle... my dish tasted almost nothing like it :(
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W
Rating: 4 out of 5
I ordered a 50g Périgord black truffle I was disappointed with the product because apart from the smell the taste was not there no or little flavour As well in a brouillade as in a thin slice on bread I contacted PLANTIN who replied that the truffles were not yet ripe and that the taste might not be there He offered me a voucher worth 50% Usable before the end of February Commercial action I nevertheless give 4 stars for responsiveness and delivery
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G
Rating: 2 out of 5
Truffles not vacuum-packed and therefore far too moist
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F
Rating: 3 out of 5
The truffles were good. The only downside was the delivery! Chronofreche were two days late in delivering and I even had to pick them up myself from the depot on the third day! Unacceptable! Plantin has nothing to do with it, but it's up to you to pass on our dissatisfaction. Sincerely
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P
Rating: 4 out of 5
GOOD PRODUCT
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C
Rating: 2 out of 5
Disappointed! Out of 100g of truffles, about half were of mediocre quality, as if they had been kept too long before dispatch. We ate them 24 hours after receipt.
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S
Rating: 3 out of 5
The package arrived but, contrary to the very clear instructions about the recipient, it was delivered to a person in the apartment building where I live, NOT designated by me as recipient or substitute ! I remember that there is privacy ! But the worst thing is that the person to whom my order was left, delivered it to my partner, thus ruining my surprise for Christmas! A total disaster! As for the condition of the contents, I still don't know, because the package will be opened on Christmas Day...at least that!!!
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F
Rating: 4 out of 5
Very good, except for the carrier who ignores the comments.
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B
Rating: 4 out of 5
Very good truffle aroma
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