Plantin shines with reliable delivery and consistently well-packaged orders, delivering smooth, fast service and effortless reorders while maintaining strong product availability. Customers repeatedly highlight dependable quality and professional guidance from the team, with many noting enjoyable experiences across truffles, oils, and dried mushrooms, plus supportive, top-notch customer service. The store is trusted for accurate product descriptions and favorable price-to-value in many cases, including premium winter and summer truffles and assortment items that meet expectations. Overall, Plantin is described as a responsive, well-run shop that often delivers enjoyable flavors and a seamless shopping experience.
A bit, when buying I sincerely thought there were several per lot, and there was only one and it is quite shiny, it would be good to specify (but I may have read it wrong..) well it’s not dramatic
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Response from Plantin
Hello,
Thank you for your feedback and for your honesty.
Our truffles are indeed offered by weight and not by the number of pieces. Depending on their size and ripeness, a lot may contain one or several truffles. The shiny appearance you mention is quite normal and related to the natural freshness of the product.
Your comment about the clarity of the information is however relevant. Even though these elements are indicated on the product sheet, your message invites us to think about an even more explicit presentation to avoid any confusion during the purchase.
We remain at your disposal if you wish to discuss your order further or about the use and storage of your truffle.
Best regards,
Laurent
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Jacques C.
Rating: 3 out of 5
following a purchase from 26/11/2025
The truffle is not fragrant enough and lacks taste, what a shame
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Response from Plantin
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
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François C.
Rating: 2 out of 5
following a purchase from 24/11/2025
Dry truffles with little taste I will try again before giving up I will place a new order soon
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Response from Plantin
Hello,
Thank you for your message and for your transparency.
We are sorry that the truffles you received seemed dry and lacking in aroma. As truffles are a natural and living product, their intensity can vary depending on their ripeness and the storage conditions after receipt.
We appreciate your willingness to give us another chance. When placing your next order, please do not hesitate to contact us directly (before or just after the purchase) at [email protected]. We can guide you to the most aromatic truffles of the moment and pay special attention to your preparation.
Our team is always available to assist our customers and ensure the best possible experience.
Best regards,
Laurent
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Astrid H.
Rating: 3 out of 5
following a purchase from 11/11/2025
Disappointed by the weight (14g instead of 15g) at the price per kilo, it's not nothing and especially a moldy part. These two points are normal for you. Disappointed!
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Response from Plantin
Hello,
Following our telephone conversation, we have addressed your complaint together. The weight difference noted has been refunded to you in accordance with our commitment.
Regarding the appearance of the product, we have also taken the time to discuss it in order to provide you with all the necessary explanations.
As a solution has been provided to you, we would like to ask you, if you wish, to kindly reconsider your opinion. You will receive an email allowing you to modify it.
We thank you in advance and remain at your disposal.
Best regards,
Laurent
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Kevin L.
Rating: 2 out of 5
following a purchase from 06/11/2025
Unfortunately, a truffle that arrives very dry must have been harvested several days before.
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Response from Plantin
Hello,
We are sorry to hear that the truffle you received did not fully satisfy you.
However, we would like to clarify that our truffles are harvested, prepared, and shipped every day. They are offered fresh, whole, and unprocessed, in the strictest respect for the product. A sensation of dryness can sometimes be related to the natural stage of ripeness of the truffle, some being naturally firmer depending on the harvest period and climatic conditions.
It is also important to remember that the external appearance of a truffle alone does not allow one to judge its freshness. Since the truffle is a living product, variations can exist from one specimen to another.
We regret that you did not contact us directly before posting this review. A prior exchange would have allowed us to better understand your situation and, if necessary, offer you an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected] to calmly discuss your experience.
Best regards,
Laurent
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Jean-François M.
Rating: 3 out of 5
following a purchase from 02/11/2025
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Antonio S.
Rating: 4 out of 5
following a purchase from 23/10/2025
Incorrect information for foreign clients due to different taxes
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Benjamin D.
Rating: 3 out of 5
following a purchase from 27/10/2025
Of two truffles: 1 perfect, the second giving off an unusual and especially unpleasant smell. I had already encountered an issue during my previous order. I am stopping the expenses…
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Didier B.
Rating: 4 out of 5
following a purchase from 07/09/2025
Fast delivery and well packaged, good quality products. A bit disappointed with the pasta.
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Jacqueline M.
Rating: 4 out of 5
following a purchase from 09/08/2025
very good
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Agnes V.
Rating: 3 out of 5
following a purchase from 12/07/2025
Not bad but not worth the melano
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Paul F.
Rating: 3 out of 5
following a purchase from 14/06/2025
Unlike all the others, my last order was not up to par. The truffles lacked flavor and aroma.
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Pascale S.
Rating: 4 out of 5
following a purchase from 25/05/2025
Quality product. I will reserve my advice for my next order. Indeed, the recent bad weather has heavily soaked the truffle, which consequently loses some of its flavor at the beginning of the season. To be continued.
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Francois D.
Rating: 3 out of 5
following a purchase from 21/05/2025
not much taste impeccable presentation but little interest at the tasting level
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Jocelyne B.
Rating: 4 out of 5
following a purchase from 04/05/2025
Package received quickly, well packaged... But the oil from one of the jars had leaked. Very good product otherwise.
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Juliana H.
Rating: 4 out of 5
following a purchase from 08/04/2025
Speed and simple communication with the Plantin team. However, Chronofresh put my package in the mailbox of the Chateau where we were staying, and it took us 2 days to find it because "they didn't have proof of delivery and then no one knew where the package was," despite having called twice, they assured me that it was impossible for it to be in the mailbox, as the "fresh" package must be delivered "in person"; luckily, we eventually found the package, but the ChronoFresh service is really annoying. I had 20 people available on site ready to receive it, but they decided to ignore my clear instructions to "Call upon arrival."
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Response from Plantin
Hello Madam, Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with our carrier was not satisfactory. We will forward your message to Chronofresh support alongside your complaint so that this does not happen again in the future. Wishing you an excellent day.
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Brigitte P.
Rating: 3 out of 5
following a purchase from 01/03/2025
Late delivery.
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H K.
Rating: 3 out of 5
following a purchase from 24/02/2025
For 50 g =3 truffles: you could have used 12 peas An option with the number of truffles would be useful...
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Response from Plantin
Hello, and thank you for your feedback!
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Constant G.
Rating: 3 out of 5
following a purchase from 24/02/2025
Tasteless truffle
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Jean-Pierre G.
Rating: 4 out of 5
following a purchase from 22/02/2025
The truffles had little taste.
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Jo W.
Rating: 4 out of 5
following a purchase from 17/02/2025
Perfect quality and top delivery time Thank you
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Stéphane T.
Rating: 3 out of 5
following a purchase from 16/02/2025
A little disappointed by the taste of the truffles, which lacks power.
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Bernard L.
Rating: 2 out of 5
following a purchase from 02/02/2025
A little surprised when I opened the sachet: no smell. A little smell a few hours later. Very very little taste. Disappointed ... Not what I knew and picked up when I was young (in Ardèche), or gave away a few years ago.
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Response from Plantin
Hello Sir, thank you for taking the time to leave your review. Have you contacted our customer service department? I'll pass on your contact details so that we can get back to you as soon as possible. Sincerely, the Plantin team
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Lionel E.
Rating: 3 out of 5
following a purchase from 23/01/2025
This time the truffles lacked flavour!
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Matthieu S.
Rating: 3 out of 5
following a purchase from 22/01/2025
Shipment within 24-48 hours, not the next day before 1pm...
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Jean Michel B.
Rating: 4 out of 5
following a purchase from 22/01/2025
Clear and practical website. Reliable and compliant shipping.
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Vincent D.
Rating: 3 out of 5
following a purchase from 16/12/2024
I've already ordered truffles several times online and this time I'm very disappointed, especially as I'd opted for the EXTRA quality. The smell was fine, but the taste was very disappointing considering the price. And the packaging wasn't exceptional either. For the same price or even less, I can find it in shops in Belgium. DON'T FORGET YOUR TYPE OF PRODUCT.
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Response from Plantin
Hello Sir, thank you for taking the time to leave your comment. We are surprised to read that you chose the quality of your truffles knowing that we do not offer the option on our website. The term "extra" simply refers to the visual aspect of the truffle, which must be round and regular enough to be defined as an extra quality truffle. In no way does this affect the taste and fragrance of the fresh truffle. Packaging is the most conventional for fresh truffles. It's all about keeping the product, which is perishable, in suitable packaging for transport, nothing more. Don't forget that we have a customer service team available by e-mail or telephone during store opening hours to answer your questions and find a solution. Sincerely, The Plantin Team
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Carine L.
Rating: 2 out of 5
following a purchase from 15/01/2025
Tasteless truffles. Very disappointing at this price.
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Response from Plantin
Hello Madam, we're sorry to hear about your disappointment. We have tried to contact you several times without success. Our customer service is available by phone and e-mail if you wish to discuss this matter. Have a nice day, the Plantin team
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Pierre V.
Rating: 2 out of 5
following a purchase from 03/01/2025
Hello, As I reported to customer service, the truffles I received were beautiful but lacked smell and flavor. I usually buy Melanosporum from Plantin, and all my guests were disappointed. I regret Plantin's lack of commercial gesture.
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Response from Plantin
Hello Sir, we're sorry and surprised to read your comment. We did indeed make a gesture towards you, even if it obviously didn't suit you. We remain at your disposal to discuss any issues you may have. Have a nice day, the Plantin team
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Sonia D.
Rating: 2 out of 5
following a purchase from 11/12/2024
Disappointed by the truffle cheese.
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Response from Plantin
Hello, we're sorry to hear about your disappointment with the truffle brie. Our customer service department has contacted you by e-mail to discuss the reasons for your dissatisfaction. Have a nice day, the Plantin team
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Patrick B.
Rating: 4 out of 5
following a purchase from 26/12/2024
Very fast delivery. Good packaging. Firm truffles, easy to use with mandolin. However, they lacked olfactory and gustatory power.
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Louis H.
Rating: 4 out of 5
following a purchase from 25/12/2024
The products are very good, with no surprises. The delivery, unfortunately, again without surprise since Chronopost, catastrophic. Parcel supposed to be delivered at home dropped off at a parcel relay with no explanation, of course at a time when the parcel relay was closed. Chronopost never ceases to innovate in mediocrity.
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Michel M.
Rating: 2 out of 5
following a purchase from 20/12/2024
As truffle lovers, we couldn't find the taste or aroma of truffles. We're sorry, but we won't be doing this again!
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Response from Plantin
Hello, we are sorry to hear of your disappointment. As we discussed by e-mail, it seems that the recommendations provided in the guide to using canned truffles have not been respected. Indeed, canned truffles are a product that requires very special attention, whether in terms of the proportion used in a dish or its cooking. A minimum of 10-15g of canned truffle per person is required, and a minimum of 10% for a preparation (butter, sauce, etc.). All this information is detailed in our guide, which is sent in each parcel containing appertized truffles. Should you have any further questions, please do not hesitate to contact us. The Plantin team
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Josiane M.
Rating: 4 out of 5
following a purchase from 17/12/2024
Perfect as ordered
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Stéphane M.
Rating: 3 out of 5
following a purchase from 09/12/2024
Hello Very disappointed with the truffle brisure which had no taste and no flavour.
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Laurent C.
Rating: 3 out of 5
following a purchase from 19/12/2024
A particularly refined tasteless truffle.
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Gregory E.
Rating: 3 out of 5
following a purchase from 18/12/2024
5 stars for the delivery. 1 star for the truffle, which tasted as good as a Chinese truffle... my dish tasted almost nothing like it :(
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Wambersie N.
Rating: 4 out of 5
following a purchase from 18/12/2024
I ordered a 50g Périgord black truffle I was disappointed with the product because apart from the smell the taste was not there no or little flavour As well in a brouillade as in a thin slice on bread I contacted PLANTIN who replied that the truffles were not yet ripe and that the taste might not be there He offered me a voucher worth 50% Usable before the end of February Commercial action I nevertheless give 4 stars for responsiveness and delivery
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Guy L.
Rating: 2 out of 5
following a purchase from 18/12/2024
Truffles not vacuum-packed and therefore far too moist
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François-Xavier P.
Rating: 3 out of 5
following a purchase from 17/12/2024
The truffles were good. The only downside was the delivery! Chronofreche were two days late in delivering and I even had to pick them up myself from the depot on the third day! Unacceptable! Plantin has nothing to do with it, but it's up to you to pass on our dissatisfaction. Sincerely
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