Customer reviews of Plantin

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
5 1 430 83% 4 130 8% 3 69 4% 2 34 2% 1 65 4%

Summary of reviews

The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.

Reviews 2, 3 and 4 stars

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L
Leïla D.
Rating: 3 out of 5
following a purchase from 23/01/2023
The site is beautiful and easy to navigate, and the recipe ideas are great!
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RAPHAEL R.
Rating: 4 out of 5
following a purchase from 20/01/2023
Clear site, easy to navigate. I also appreciated the advice on eating truffles.
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Hervé M.
Rating: 2 out of 5
following a purchase from 08/01/2023
Mont d'or truffé sold with a consumption limit. Obligation to consume in a hurry and too strong a taste (cheese). Truffle non-existent....
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Ghislaine R.
Rating: 3 out of 5
following a purchase from 06/01/2023
Poor customer service. No communication. I had to call to find out if my order and subsequent email had been processed.
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Alexandre D.
Rating: 2 out of 5
following a purchase from 27/12/2022
Tasteless truffle, fast delivery
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Luc M.
Rating: 4 out of 5
following a purchase from 18/12/2022
The site is simple and easy to navigate
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stephan B.
Rating: 4 out of 5
following a purchase from 21/12/2022
good product delivered on time: professional!
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Chantal L.
Rating: 4 out of 5
following a purchase from 19/12/2022
Nice size chips, satisfied with my order.
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CHANTAL V.
Rating: 4 out of 5
following a purchase from 21/12/2022
Well, so far no problem on your site
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Sylvette S.
Rating: 4 out of 5
following a purchase from 16/12/2022
The site is quite practical. Good ergonomics
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Jean-Charles B.
Rating: 3 out of 5
following a purchase from 07/12/2022
Catastrophic Chronofresh delivery: the driver missed several appointments while you waited for him all day because no one warned you, with lame excuses each time (the driver didn't find the parcel, the parcel wasn't put on the truck and stayed at the depot, the driver didn't have time to come to your house because he had to return to the depot before 4:00 pm....) The fresh truffle shavings are actually quite large pieces of debris, the smell is good but the taste is a little bland and well below the quality expected of fresh black truffles. The summer truffle pasta is good and as expected.
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LOUIS P.
Rating: 4 out of 5
following a purchase from 20/12/2022
very slow delivery
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daniel D.
Rating: 2 out of 5
following a purchase from 10/12/2022
I asked for a deferred delivery, plantin's reply: the price of truffles changes every day, so it's not possible. No more possibility of cancelling the order and taking it back later.
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Bernard R.
Rating: 3 out of 5
following a purchase from 29/11/2022
Easy to access and well organized
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Sophie E.
Rating: 4 out of 5
following a purchase from 09/11/2022
Too bad I didn't get the 10% newsletters....
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/08/2022
Medium
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/08/2022
Products received not very fresh. In addition, the quality of the mandolin is questionable, in fact it is impossible to have an equal blade setting on each side, a difference of more than one millimetre.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/07/2022
Intuitive
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/06/2022
Near-perfect delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/03/2022
compliant, practical site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/01/2022
Very well designed and easy to use
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2022
a promo code helped push me to order, and I don't regret it. The first products I bought were in the boutique, but as I don't live in the same place anymore, I couldn't get there, and the site was very good!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/02/2022
We were disappointed by the quality of the truffles.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/02/2022
Correct site
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/02/2022
Well-designed site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/02/2022
Order delivered quickly. But unfortunately the truffles had little taste. Disappointing for the price.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/01/2022
Product meets my expectations In my opinion, the truffle scent could be even more present.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/12/2021
Too bad you can't set a delivery date.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/12/2021
Another delivery problem and a response from plantin that left me stunned: "we didn't make the delivery, we gave the parcel to the carrier".
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
Magnificent truffles preserved as recommended but hoped for even more fragrant but very nice products.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2021
Easy navigation, fast delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/12/2021
ALL CLEAR.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/12/2021
Correct.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
Ras.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2021
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/12/2021
Simple
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
ALL CLEAR.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/12/2021
Good smell, too bad that for the price, my three truffles were bitten by worms, which left holes when I cut them.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2021
I received my order on time, the weight was perfect and the scent very appealing!
One small problem, which was immediately sorted out by customer service!
I'd love to go back!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2021
Fresh truffle disappointing but fast, efficient delivery service
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