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A
Rating: 5 out of 5
Perfect and ultra-fast delivery
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
Reviews 2, 3 and 5 stars
Reset filtersE
Rating: 5 out of 5
Super quality
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M
Rating: 5 out of 5
Excellent product, fast delivery
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T
Rating: 5 out of 5
Fast and reliable shipping Quality products!! I highly recommend (physical store that reassures)
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V
Rating: 2 out of 5
Frozen truffles with no taste in the 200 grams. Too bad…
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Response from Plantin
Hello,
We are sincerely sorry to learn about your disappointment.
However, we would like to clarify that our truffles are never frozen. They are harvested, prepared, and shipped fresh, as freezing immediately alters their aromatic qualities and is not part of our practices. Since truffles are a natural and living product, their intensity may vary depending on their ripeness and storage conditions after receipt.
We would like to discuss with you to better understand your experience and offer you an appropriate solution.
We invite you to contact us at [email protected].
Best regards,
The Plantin team
We are sincerely sorry to learn about your disappointment.
However, we would like to clarify that our truffles are never frozen. They are harvested, prepared, and shipped fresh, as freezing immediately alters their aromatic qualities and is not part of our practices. Since truffles are a natural and living product, their intensity may vary depending on their ripeness and storage conditions after receipt.
We would like to discuss with you to better understand your experience and offer you an appropriate solution.
We invite you to contact us at [email protected].
Best regards,
The Plantin team
R
Rating: 2 out of 5
Melano truffle, lacking smell, surprised because Plantin is usually known for its quality. I used to order as a professional, but as an individual, the quality was not up to par.
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Response from Plantin
Hello,
We are sincerely sorry to learn about your disappointment and thank you for your loyalty as well as for the trust you usually place in Plantin.
Our melanosporum truffles are harvested, prepared, and shipped fresh, then selected and hand-checked, both for professional and individual orders. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness and storage conditions after receipt.
We understand your surprise given your previous experiences and would like to discuss with you to better understand your situation and offer you an appropriate solution.
We invite you to write to us at [email protected] so that we can review the situation together.
Best regards,
The Plantin team
We are sincerely sorry to learn about your disappointment and thank you for your loyalty as well as for the trust you usually place in Plantin.
Our melanosporum truffles are harvested, prepared, and shipped fresh, then selected and hand-checked, both for professional and individual orders. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness and storage conditions after receipt.
We understand your surprise given your previous experiences and would like to discuss with you to better understand your situation and offer you an appropriate solution.
We invite you to write to us at [email protected] so that we can review the situation together.
Best regards,
The Plantin team
M
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Good evening, I have received the package. I am reserving the product for New Year's Eve with friends. I will keep you informed of the quality. Happy New Year to all the team. Alain MORA
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S
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Fast and careful shipping, product as described
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F
Rating: 5 out of 5
Excellent
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M
Rating: 5 out of 5
always top like my previous orders
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F
Rating: 5 out of 5
Product sent on time and of quality
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C
Rating: 5 out of 5
Everything was perfect!
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N
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
Fresh truffles of excellent quality. Fast delivery. I recommend.
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D
Rating: 5 out of 5
Delicious as always I am very satisfied and thank you
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S
Rating: 5 out of 5
Very good
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F
Rating: 5 out of 5
It was a first order and everything was in accordance, both on the whole fresh truffle and on the pieces. Texture, color, fragrance, everything was perfect. The delivery was also perfectly managed, on time and with the friendliness of the delivery person (that's normal, it's in Savoie ;)). I recommend and I will renew my trust in Plantin for a next order.
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F
Rating: 5 out of 5
Products of excellent quality. Thank you very much for your attention
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B
Rating: 5 out of 5
Top delivery!
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L
Rating: 3 out of 5
Good quality. Good delivery. Too expensive.
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Response from Plantin
Hello,
Thank you for your feedback and for your positive remarks about the quality of the products and the delivery.
Our prices reflect the rarity of truffles, their artisanal harvesting method, as well as the selection, control, and transport requirements related to a fresh and fragile product. However, we understand that this may represent a budget.
We thank you for taking the time to share your opinion.
Best regards,
The Plantin team
Thank you for your feedback and for your positive remarks about the quality of the products and the delivery.
Our prices reflect the rarity of truffles, their artisanal harvesting method, as well as the selection, control, and transport requirements related to a fresh and fragile product. However, we understand that this may represent a budget.
We thank you for taking the time to share your opinion.
Best regards,
The Plantin team
D
Rating: 5 out of 5
The truffles are very good and we are at the beginning of the season. The dehydrated morels are fabulous. Thank you
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B
Rating: 5 out of 5
Order received quickly and of good quality! Top
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J
Rating: 5 out of 5
Meets my expectations.
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C
Rating: 5 out of 5
Top quality and super fast delivery
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M
Rating: 5 out of 5
quality products with tasty and flavorful tasting
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J
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Perfect speed quality
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M
Rating: 5 out of 5
Very fast shipping, truffles of exceptional quality I recommend without hesitation.
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P
Rating: 5 out of 5
As usual, quality of products and punctuality
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C
Rating: 5 out of 5
Excellent received quickly
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D
Rating: 3 out of 5
Beautiful truffles but two were very wormy.
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Response from Plantin
Hello,
Thank you for your feedback and for your positive remark about the appearance of the truffles.
We are sincerely sorry to learn that two of them were wormy.
Despite careful selection and hand-checking, truffles remain a natural and living product, and unfortunately, some internal defects may not be visible during external sorting.
We fully understand your disappointment and would like to discuss with you to offer you an appropriate solution.
We invite you to contact us at [email protected], specifying your order.
Best regards,
The Plantin team
Thank you for your feedback and for your positive remark about the appearance of the truffles.
We are sincerely sorry to learn that two of them were wormy.
Despite careful selection and hand-checking, truffles remain a natural and living product, and unfortunately, some internal defects may not be visible during external sorting.
We fully understand your disappointment and would like to discuss with you to offer you an appropriate solution.
We invite you to contact us at [email protected], specifying your order.
Best regards,
The Plantin team
C
Rating: 5 out of 5
Excellent transaction, thank you
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S
Rating: 5 out of 5
Very good product.
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M
Rating: 3 out of 5
Truffle foie gras that unfortunately had neither the taste nor the smell of truffle. very very very disappointing. the fresh truffle was satisfactory
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Response from Plantin
Hello,
We are sincerely sorry to learn of your disappointment regarding the truffle foie gras, while thanking you for your positive remark on the fresh truffle.
Since truffle is a natural and delicate ingredient, its aromatic intensity can vary depending on the product and the type of incorporation. Our truffle foie gras recipe is crafted with a focus on flavor balance, so that the truffle complements the foie gras without masking its finesse, which can sometimes be perceived as insufficient intensity according to expectations.
However, we understand your disappointment and wish to discuss with you to better understand your experience and offer you an appropriate solution.
We invite you to contact us at [email protected] so that we can assist you in a personalized manner.
Best regards,
The Plantin team
We are sincerely sorry to learn of your disappointment regarding the truffle foie gras, while thanking you for your positive remark on the fresh truffle.
Since truffle is a natural and delicate ingredient, its aromatic intensity can vary depending on the product and the type of incorporation. Our truffle foie gras recipe is crafted with a focus on flavor balance, so that the truffle complements the foie gras without masking its finesse, which can sometimes be perceived as insufficient intensity according to expectations.
However, we understand your disappointment and wish to discuss with you to better understand your experience and offer you an appropriate solution.
We invite you to contact us at [email protected] so that we can assist you in a personalized manner.
Best regards,
The Plantin team
C
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
From the order to the plate via delivery, there is nothing to say, the quality-price ratio is incredible; I found my new "supplier" of truffles.
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D
Rating: 2 out of 5
Well, my truffle was not exceptional, yet I did what was necessary to keep it well preserved, paper towel, airtight box, paper towel changed every day, so maybe I missed something? In any case, no more smell for New Year's Eve.
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Response from Plantin
Hello,
Thank you for taking the time to share your experience, and we are sincerely sorry to learn of your disappointment for New Year's Eve.
You indeed applied the correct preservation practices (absorbent paper, airtight box, daily change of the paper towel). Despite this, the truffle remains an extremely fragile and living product, whose aroma can evolve very quickly, sometimes even when all recommended precautions are followed, particularly depending on its ripeness at the time of harvest.
It is possible that the truffle reached its aromatic peak before the tasting date, which may explain the loss of smell observed. Each truffle being unique, these variations unfortunately remain possible.
We understand your disappointment, especially in a festive context, and wish to discuss with you to better understand your situation and offer you an appropriate solution.
We invite you to contact us at [email protected] to discuss this in more detail.
Best regards,
Thank you for taking the time to share your experience, and we are sincerely sorry to learn of your disappointment for New Year's Eve.
You indeed applied the correct preservation practices (absorbent paper, airtight box, daily change of the paper towel). Despite this, the truffle remains an extremely fragile and living product, whose aroma can evolve very quickly, sometimes even when all recommended precautions are followed, particularly depending on its ripeness at the time of harvest.
It is possible that the truffle reached its aromatic peak before the tasting date, which may explain the loss of smell observed. Each truffle being unique, these variations unfortunately remain possible.
We understand your disappointment, especially in a festive context, and wish to discuss with you to better understand your situation and offer you an appropriate solution.
We invite you to contact us at [email protected] to discuss this in more detail.
Best regards,
M
Rating: 5 out of 5
Impeccable reception. Excellent quality
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