Customer reviews of Plantin

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
5 1 430 83% 4 130 8% 3 69 4% 2 34 2% 1 65 4%

Summary of reviews

The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.

Reviews 2, 3 and 5 stars

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C
Christophe M.
Rating: 5 out of 5
following a purchase from 15/12/2025
Everything went well, the products are good except for the foie gras in a jar, it has no taste, too bad I am disappointed with this product. On the other hand, the other foie gras is good with flavor. I won't buy the first one in a jar again. I remain happy with everything else. Fast delivery and very professional and timely delivery person. Thank you to the team and have a good end of year celebration.
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annie W.
Rating: 5 out of 5
following a purchase from 15/12/2025
Very good
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FRANCOISE M.
Rating: 5 out of 5
following a purchase from 14/12/2025
Order delivered quickly. Products very well packaged. The whole team is very professional.
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Marie-Paule D.
Rating: 5 out of 5
following a purchase from 15/12/2025
GOOD PRODUCT VERY FAST DELIVERY
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Gontrand S.
Rating: 5 out of 5
following a purchase from 15/12/2025
Service and quality are top-notch
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Daniel G.
Rating: 5 out of 5
following a purchase from 15/12/2025
Very good
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Matisse A.
Rating: 5 out of 5
following a purchase from 15/12/2025
Order received on time and in perfect condition. Second year I order and still very satisfied.
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Cyrille W.
Rating: 5 out of 5
following a purchase from 15/12/2025
Perfect
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Agnès F.
Rating: 5 out of 5
following a purchase from 14/12/2025
Quality products. Impeccable service. Very friendly phone exchange.
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Valérie F.
Rating: 5 out of 5
following a purchase from 12/12/2025
Perfect
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ANNE G.
Rating: 5 out of 5
following a purchase from 13/12/2025
Big truffles very nice
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Philippe D.
Rating: 5 out of 5
following a purchase from 14/12/2025
Perfect as usual
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riviere P.
Rating: 5 out of 5
following a purchase from 14/12/2025
Perfect
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Gerard P.
Rating: 5 out of 5
following a purchase from 14/12/2025
Product conforms to the description. Beyond the technical aspect, the black truffle was well appreciated in a homemade puree, on a nice slice of foie gras, on creamy cheese ;-). We recommend!
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philippe M.
Rating: 5 out of 5
following a purchase from 14/12/2025
Fast delivery and beautiful truffles
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Janna H.
Rating: 5 out of 5
following a purchase from 13/12/2025
This is the 3rd time and always perfect! Thank you
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Clement C.
Rating: 5 out of 5
following a purchase from 14/12/2025
Thank you Plantin for your gesture. Following a delivery problem with Chronofresh, for unknown reasons, I could not receive my truffle in time for my meal. Customer service (Laurent) was very kind to resend the order within 24 hours and offered a nice gift voucher as a bonus. The truffles were still and always excellent. Thank you
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Glen M.
Rating: 2 out of 5
following a purchase from 12/12/2025
Quality very average after a 300g error on the second shipment, they have soft spots and white mold, really disappointed
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Response from Plantin
Hello,

We are sincerely sorry to learn of your disappointment regarding the second shipment and the condition of the received truffles.

All our truffles are harvested, prepared, and shipped fresh, then checked and sorted by hand in our workshops. The presence of soft areas or whitish traces can sometimes appear when the truffle evolves rapidly, as this product is particularly fragile and living.

In such situations, we always invite our customers to contact us upon receipt, ideally with photos, so that we can precisely analyze the case and offer you an appropriate solution.

We fully understand your disappointment, especially after a weight error during the first shipment, and we wish to discuss with you to find a satisfactory outcome.

We invite you to write to us at [email protected] so that we can get back in touch and assist you.

Best regards,
C
Celine R.
Rating: 5 out of 5
following a purchase from 04/12/2025
The person was charmed by the box. Very nice presentation.
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BRUN M.
Rating: 5 out of 5
following a purchase from 13/12/2025
Everything was perfect: deadline, order compliance, quality. I recommend without hesitation
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Jean Pierre M.
Rating: 5 out of 5
following a purchase from 11/12/2025
Always just as good!
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Thierry J.
Rating: 5 out of 5
following a purchase from 11/12/2025
Impeccable thank you!
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FRANCOIS-XAVIER V.
Rating: 5 out of 5
following a purchase from 11/12/2025
Quality product and totally compliant with the order. Delivery times also respected. I recommend
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Hubert H.
Rating: 5 out of 5
following a purchase from 10/12/2025
Excellent products and service
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PAUL F.
Rating: 5 out of 5
following a purchase from 10/12/2025
On-time delivery! Impeccable packaging!
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Claude K.
Rating: 5 out of 5
following a purchase from 10/12/2025
Perfect, nothing to complain about I will come back
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Jean-Michel T.
Rating: 5 out of 5
following a purchase from 09/12/2025
Very satisfied with competent interlocutors.
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Aur B.
Rating: 3 out of 5
following a purchase from 10/12/2025
Delivery was done without any problems. But the truffle really lacks aroma, maybe it's too early in the season. Not up to my standards.
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Response from Plantin
Hello,

We are sincerely sorry to learn that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.

We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).

We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
Laurent
The Plantin team
J
Jeremy D.
Rating: 5 out of 5
following a purchase from 10/12/2025
Perfect!! Fast and very efficient! Delicious products as always! Don't change anything.
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JOSIANE G.
Rating: 5 out of 5
following a purchase from 05/12/2025
perfect ras thank you
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Danièle B.
Rating: 5 out of 5
following a purchase from 09/12/2025
I order very regularly from Plantin Fresh Truffles and morels in truffle juice, never disappointed, very good quality.
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Bernard A.
Rating: 5 out of 5
following a purchase from 09/12/2025
Simply perfect. What more can I say?
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Kris W.
Rating: 5 out of 5
following a purchase from 09/12/2025
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Christine F.
Rating: 5 out of 5
following a purchase from 08/12/2025
Order received on time, not yet opened as we are waiting for the holidays to work with the product.
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Jocelyne L.
Rating: 5 out of 5
following a purchase from 30/11/2025
Top quality, fast delivery this was my first order and it won't be the last
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Jérôme B.
Rating: 5 out of 5
following a purchase from 09/12/2025
Very good... even if 100 grams is always too little
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Christopher T.
Rating: 5 out of 5
following a purchase from 05/12/2025
Perfect!
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jerome F.
Rating: 5 out of 5
following a purchase from 08/12/2025
Very good house
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Charlette B.
Rating: 5 out of 5
following a purchase from 05/12/2025
Fast delivery is good!
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ALAIN F.
Rating: 5 out of 5
following a purchase from 08/12/2025
Nothing to complain about. Perfect as always
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