Customer reviews of Plantin

Hello,

Thank you for your feedback and for your honesty.

Our truffles are indeed offered by weight and not by the number of pieces. Depending on their size and ripeness, a lot may contain one or several truffles. The shiny appearance you mention is quite normal and related to the natural freshness of the product.

Your comment about the clarity of the information is however relevant. Even though these elements are indicated on the product sheet, your message invites us to think about an even more explicit presentation to avoid any confusion during the purchase.

We remain at your disposal if you wish to discuss your order further or about the use and storage of your truffle.

Best regards,
Laurent

Hello,

We are sincerely sorry to hear that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.

We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).

We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
Laurent
The Plantin team

Hello,

Thank you for your message and for your transparency.

We are sorry that the truffles you received seemed dry and lacking in aroma. As truffles are a natural and living product, their intensity can vary depending on their ripeness and the storage conditions after receipt.

We appreciate your willingness to give us another chance. When placing your next order, please do not hesitate to contact us directly (before or just after the purchase) at [email protected]. We can guide you to the most aromatic truffles of the moment and pay special attention to your preparation.

Our team is always available to assist our customers and ensure the best possible experience.

Best regards,
Laurent

Hello,

Following our telephone conversation, we have addressed your complaint together. The weight difference noted has been refunded to you in accordance with our commitment.

Regarding the appearance of the product, we have also taken the time to discuss it in order to provide you with all the necessary explanations.

As a solution has been provided to you, we would like to ask you, if you wish, to kindly reconsider your opinion. You will receive an email allowing you to modify it.

We thank you in advance and remain at your disposal.

Best regards,
Laurent

Hello,

We are sorry to hear that the truffle you received did not fully satisfy you.

However, we would like to clarify that our truffles are harvested, prepared, and shipped every day. They are offered fresh, whole, and unprocessed, in the strictest respect for the product. A sensation of dryness can sometimes be related to the natural stage of ripeness of the truffle, some being naturally firmer depending on the harvest period and climatic conditions.

It is also important to remember that the external appearance of a truffle alone does not allow one to judge its freshness. Since the truffle is a living product, variations can exist from one specimen to another.

We regret that you did not contact us directly before posting this review. A prior exchange would have allowed us to better understand your situation and, if necessary, offer you an appropriate solution.

We remain at your disposal and invite you to write to us at [email protected] to calmly discuss your experience.

Best regards,
Laurent