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M
Rating: 5 out of 5
Superb shop with professional advice
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 765 published reviews
Summary of reviews
Plantin shines with reliable delivery and consistently well-packaged orders, delivering smooth, fast service and effortless reorders while maintaining strong product availability. Customers repeatedly highlight dependable quality and professional guidance from the team, with many noting enjoyable experiences across truffles, oils, and dried mushrooms, plus supportive, top-notch customer service. The store is trusted for accurate product descriptions and favorable price-to-value in many cases, including premium winter and summer truffles and assortment items that meet expectations. Overall, Plantin is described as a responsive, well-run shop that often delivers enjoyable flavors and a seamless shopping experience.
Reviews 2, 4 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Very good, quality, deadlines, to do again to recommend!
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C
Rating: 5 out of 5
No problem, fast shipping, top product
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F
Rating: 5 out of 5
impeccable, I enjoyed it. thank you, very good quality price ratio
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O
Rating: 5 out of 5
Top product, very fast delivery, what more could you ask for, it's top
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R
Rating: 5 out of 5
Good quality truffles received quickly
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P
Rating: 2 out of 5
Perfect delivery, but the product lacks taste
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Response from Plantin
Hello,
Thank you for your positive feedback regarding the delivery.
We are however sorry to learn that the product did not meet your expectations in terms of taste. We understand your disappointment, as truffles are a product that is primarily chosen for their aromatic qualities.
Your opinion is important to us and will be forwarded to our quality team. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
The Plantin team
Thank you for your positive feedback regarding the delivery.
We are however sorry to learn that the product did not meet your expectations in terms of taste. We understand your disappointment, as truffles are a product that is primarily chosen for their aromatic qualities.
Your opinion is important to us and will be forwarded to our quality team. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
The Plantin team
P
Rating: 5 out of 5
Quality product in accordance with the description
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J
Rating: 5 out of 5
Beautiful discoveries of summer truffles
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P
Rating: 5 out of 5
-
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C
Rating: 2 out of 5
Super fast delivery but the truffles: sorry no taste or smell I am very disappointed
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Response from Plantin
Hello,
Thank you for your feedback regarding the speed of delivery.
We are sincerely sorry to learn that the truffles did not meet your expectations in terms of taste and aroma. We understand your disappointment, especially for a product expected for its aromatic qualities.
Your feedback is important to us and will be forwarded to our quality team. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
The Plantin team
Thank you for your feedback regarding the speed of delivery.
We are sincerely sorry to learn that the truffles did not meet your expectations in terms of taste and aroma. We understand your disappointment, especially for a product expected for its aromatic qualities.
Your feedback is important to us and will be forwarded to our quality team. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
The Plantin team
V
Rating: 5 out of 5
Great service and the teams are very nice
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M
Rating: 5 out of 5
I have been ordering my truffles from you for some time, I am always satisfied
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N
Rating: 2 out of 5
Very disappointed by the taste of summer white truffles
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Response from Plantin
Hello,
We are sincerely sorry that our summer white truffles did not meet your expectations. We understand your disappointment, especially when it comes to a product that one looks forward to for its taste and aroma.
The summer white truffle is naturally milder and subtler than other varieties of truffles, but it should still provide a pleasant tasting experience.
Your feedback is important to us and will be forwarded to our quality team. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
The Plantin team
We are sincerely sorry that our summer white truffles did not meet your expectations. We understand your disappointment, especially when it comes to a product that one looks forward to for its taste and aroma.
The summer white truffle is naturally milder and subtler than other varieties of truffles, but it should still provide a pleasant tasting experience.
Your feedback is important to us and will be forwarded to our quality team. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.
The Plantin team
P
Rating: 5 out of 5
Excellent aestivum truffles, at a perfect price. A big thank you
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M
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
Quality products
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P
Rating: 5 out of 5
Order received quickly
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E
Rating: 5 out of 5
The order is perfect, the service is great
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M
Rating: 5 out of 5
Top. Excellent summer truffle
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C
Rating: 5 out of 5
excellent quality as usual!
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B
Rating: 5 out of 5
Very good product, fast delivery, perfect
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E
Rating: 5 out of 5
Perfect delivery, the truffles are whole and of good size. Thank you
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M
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
We stopped by the shop by chance during our vacation, and since then we regularly order online, very serious company, same-day shipping, I can only recommend
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V
Rating: 5 out of 5
I am very satisfied
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Y
Rating: 5 out of 5
Excellent service in every way speed quality etc
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M
Rating: 5 out of 5
very good
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M
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Fast and careful shipping. Beautiful quality of morels.
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F
Rating: 5 out of 5
excellent product and fast delivery
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F
Rating: 5 out of 5
Good products, very fast fresh delivery
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J
Rating: 5 out of 5
Delivery time and product quality impeccable
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A
Rating: 5 out of 5
Tb
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F
Rating: 5 out of 5
Perfect!
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B
Rating: 5 out of 5
Good products, fast delivery!
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J
Rating: 5 out of 5
Very well, package arrived well and in accordance with what I had requested
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X
Rating: 5 out of 5
Excellent, nothing to complain about.
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J
Rating: 5 out of 5
Delighted
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J
Rating: 2 out of 5
One of the 2 truffles was dry, so not of quality
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Response from Plantin
Hello,
We are sorry to learn that one of the truffles received did not meet your expectations.
Our truffles are selected and hand-checked in our workshops, then shipped fresh. Since truffles are a natural and living product, their condition may evolve according to their maturity and storage conditions.
We take your feedback seriously.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
We are sorry to learn that one of the truffles received did not meet your expectations.
Our truffles are selected and hand-checked in our workshops, then shipped fresh. Since truffles are a natural and living product, their condition may evolve according to their maturity and storage conditions.
We take your feedback seriously.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team