Customer reviews of Plantin

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
5 1 430 83% 4 130 8% 3 69 4% 2 34 2% 1 65 4%

Summary of reviews

The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.

Reviews 2, 4 and 5 stars

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M
Michèle D.
Rating: 2 out of 5
following a purchase from 14/12/2025
A large part of the disappointing package had too firm flesh with no taste and was pink.
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Response from Plantin
Hello,

We are sorry to learn about your disappointment regarding part of the truffles received.

Since truffles are a natural and living product, their appearance, texture, and aromatic intensity may vary depending on their ripeness at the time of harvest. Firmer flesh or slightly pink may correspond to a different stage of development, without necessarily indicating a defect.

However, we understand your feelings and remain available to discuss with you to better understand your experience and, if necessary, offer you an appropriate solution.

You can write to us at [email protected].

Best regards,
The Plantin team
E
Elisabeth H.
Rating: 5 out of 5
following a purchase from 18/12/2025
Order compliant and delivered quickly. Very happy with the site.
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Agnes M.
Rating: 5 out of 5
following a purchase from 17/12/2025
Perfect and ultra-fast delivery
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Elvis K.
Rating: 5 out of 5
following a purchase from 19/12/2025
Super quality
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Maryline U.
Rating: 5 out of 5
following a purchase from 18/12/2025
Excellent product, fast delivery
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Thierry N.
Rating: 5 out of 5
following a purchase from 15/12/2025
Fast and reliable shipping Quality products!! I highly recommend (physical store that reassures)
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valentin P.
Rating: 2 out of 5
following a purchase from 19/12/2025
Frozen truffles with no taste in the 200 grams. Too bad…
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Response from Plantin
Hello,

We are sincerely sorry to learn about your disappointment.

However, we would like to clarify that our truffles are never frozen. They are harvested, prepared, and shipped fresh, as freezing immediately alters their aromatic qualities and is not part of our practices. Since truffles are a natural and living product, their intensity may vary depending on their ripeness and storage conditions after receipt.

We would like to discuss with you to better understand your experience and offer you an appropriate solution.

We invite you to contact us at [email protected].

Best regards,
The Plantin team
R
Renaud L.
Rating: 2 out of 5
following a purchase from 15/12/2025
Melano truffle, lacking smell, surprised because Plantin is usually known for its quality. I used to order as a professional, but as an individual, the quality was not up to par.
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Response from Plantin
Hello,

We are sincerely sorry to learn about your disappointment and thank you for your loyalty as well as for the trust you usually place in Plantin.

Our melanosporum truffles are harvested, prepared, and shipped fresh, then selected and hand-checked, both for professional and individual orders. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness and storage conditions after receipt.

We understand your surprise given your previous experiences and would like to discuss with you to better understand your situation and offer you an appropriate solution.

We invite you to write to us at [email protected] so that we can review the situation together.

Best regards,
The Plantin team
M
Maria Q.
Rating: 5 out of 5
following a purchase from 18/12/2025
Perfect
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Alain M.
Rating: 5 out of 5
following a purchase from 18/12/2025
Good evening, I have received the package. I am reserving the product for New Year's Eve with friends. I will keep you informed of the quality. Happy New Year to all the team. Alain MORA
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Sylvie E.
Rating: 5 out of 5
following a purchase from 19/12/2025
Perfect
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Charles G.
Rating: 5 out of 5
following a purchase from 18/12/2025
Fast and careful shipping, product as described
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francoise C.
Rating: 5 out of 5
following a purchase from 19/12/2025
Excellent
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martine M.
Rating: 5 out of 5
following a purchase from 19/12/2025
always top like my previous orders
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FRANCOIS B.
Rating: 5 out of 5
following a purchase from 18/12/2025
Product sent on time and of quality
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Corine B.
Rating: 5 out of 5
following a purchase from 17/12/2025
Everything was perfect!
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Nicolas D.
Rating: 5 out of 5
following a purchase from 18/12/2025
Perfect
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Nacha K.
Rating: 5 out of 5
following a purchase from 18/12/2025
Fresh truffles of excellent quality. Fast delivery. I recommend.
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Dominique F.
Rating: 5 out of 5
following a purchase from 18/12/2025
Delicious as always I am very satisfied and thank you
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Sébastien S.
Rating: 5 out of 5
following a purchase from 18/12/2025
Very good
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Franck D.
Rating: 5 out of 5
following a purchase from 18/12/2025
It was a first order and everything was in accordance, both on the whole fresh truffle and on the pieces. Texture, color, fragrance, everything was perfect. The delivery was also perfectly managed, on time and with the friendliness of the delivery person (that's normal, it's in Savoie ;)). I recommend and I will renew my trust in Plantin for a next order.
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François R.
Rating: 5 out of 5
following a purchase from 18/12/2025
Products of excellent quality. Thank you very much for your attention
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BRIGITTE F.
Rating: 5 out of 5
following a purchase from 05/12/2025
Top delivery!
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Danielle P.
Rating: 5 out of 5
following a purchase from 18/12/2025
The truffles are very good and we are at the beginning of the season. The dehydrated morels are fabulous. Thank you
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Benjamin B.
Rating: 5 out of 5
following a purchase from 18/12/2025
Order received quickly and of good quality! Top
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Julien R.
Rating: 5 out of 5
following a purchase from 17/12/2025
Meets my expectations.
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Christian C.
Rating: 5 out of 5
following a purchase from 17/12/2025
Top quality and super fast delivery
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martine V.
Rating: 5 out of 5
following a purchase from 17/12/2025
quality products with tasty and flavorful tasting
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jeanfrançois G.
Rating: 5 out of 5
following a purchase from 17/12/2025
Perfect
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Carole T.
Rating: 5 out of 5
following a purchase from 17/12/2025
Perfect speed quality
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Melanie D.
Rating: 5 out of 5
following a purchase from 15/12/2025
Very fast shipping, truffles of exceptional quality I recommend without hesitation.
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Patrick P.
Rating: 5 out of 5
following a purchase from 16/12/2025
As usual, quality of products and punctuality
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Colette C.
Rating: 5 out of 5
following a purchase from 16/12/2025
Excellent received quickly
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clement U.
Rating: 5 out of 5
following a purchase from 16/12/2025
Excellent transaction, thank you
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jean-pierre G.
Rating: 4 out of 5
following a purchase from 15/12/2025
good service
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Serge F.
Rating: 5 out of 5
following a purchase from 17/12/2025
Very good product.
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Chantal L.
Rating: 5 out of 5
following a purchase from 16/12/2025
Perfect
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valentina B.
Rating: 5 out of 5
following a purchase from 16/12/2025
From the order to the plate via delivery, there is nothing to say, the quality-price ratio is incredible; I found my new "supplier" of truffles.
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David D.
Rating: 2 out of 5
following a purchase from 16/12/2025
Well, my truffle was not exceptional, yet I did what was necessary to keep it well preserved, paper towel, airtight box, paper towel changed every day, so maybe I missed something? In any case, no more smell for New Year's Eve.
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Response from Plantin
Hello,

Thank you for taking the time to share your experience, and we are sincerely sorry to learn of your disappointment for New Year's Eve.

You indeed applied the correct preservation practices (absorbent paper, airtight box, daily change of the paper towel). Despite this, the truffle remains an extremely fragile and living product, whose aroma can evolve very quickly, sometimes even when all recommended precautions are followed, particularly depending on its ripeness at the time of harvest.

It is possible that the truffle reached its aromatic peak before the tasting date, which may explain the loss of smell observed. Each truffle being unique, these variations unfortunately remain possible.

We understand your disappointment, especially in a festive context, and wish to discuss with you to better understand your situation and offer you an appropriate solution.

We invite you to contact us at [email protected] to discuss this in more detail.

Best regards,
R
Regine L.
Rating: 4 out of 5
following a purchase from 16/12/2025
Very good telephone support. Advisor attentive. Delivery top-notch, deadlines respected. The scent of the truffles is not as intense as the melanosporum from the Dordogne region.
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