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J
Rating: 5 out of 5
Good product
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
Reviews 3, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
Fast delivery, all good
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F
Rating: 4 out of 5
Speed and quality are on point
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C
Rating: 5 out of 5
Excellent, perfect taste and packaging system on point, fast transport. Thank you very much. C Bouttier
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M
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
Excellent product. Perfect packaging. Delivery not great but it does not affect my product. Best regards and see you soon. Pierre B.
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J
Rating: 5 out of 5
beautiful product
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C
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
The ceramic truffles are of very high quality and very well made!
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A
Rating: 5 out of 5
Delivery without problems, the truffles are very good, a little less, we found they lacked a bit of taste! But still, once again, very good! Best regards
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R
Rating: 5 out of 5
Super truffles. Nothing to say for the season.
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G
Rating: 5 out of 5
Perfect both the products and the delivery time
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J
Rating: 3 out of 5
The truffle is not fragrant enough and lacks taste, what a shame
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Response from Plantin
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
F
Rating: 5 out of 5
perfect quality truffles
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M
Rating: 5 out of 5
Perfect as always
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P
Rating: 5 out of 5
Perfect - everything is in order - delivery - freshness quality... I will order again!!! Thank you
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B
Rating: 5 out of 5
Impeccable. Thank you
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C
Rating: 5 out of 5
Package received on time
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E
Rating: 5 out of 5
Very good, good reception, on time.
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F
Rating: 5 out of 5
Well received, very well packaged but not yet tasted
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G
Rating: 5 out of 5
Very good. Well packaged. Good quality truffle. I recommend
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B
Rating: 5 out of 5
Always good quality!! I highly recommend
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C
Rating: 5 out of 5
I recommend
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C
Rating: 5 out of 5
SUPERB PRODUCTS
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P
Rating: 5 out of 5
It was quick and very well packaged
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J
Rating: 5 out of 5
Excellent products. Well packaged. Quality is there
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N
Rating: 5 out of 5
White truffle carpaccio: remarkable product
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N
Rating: 5 out of 5
Top service I will order all winter with you
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C
Rating: 5 out of 5
Excellent product and good quality!
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S
Rating: 5 out of 5
Effective
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S
Rating: 5 out of 5
Top
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C
Rating: 5 out of 5
Excellent products, I was able to please a truffle lover thanks to you.
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F
Rating: 5 out of 5
nothing to complain about! perfect
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A
Rating: 3 out of 5
Disappointed by the weight (14g instead of 15g) at the price per kilo, it's not nothing and especially a moldy part. These two points are normal for you. Disappointed!
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Response from Plantin
Hello,
Following our telephone conversation, we have addressed your complaint together. The weight difference noted has been refunded to you in accordance with our commitment.
Regarding the appearance of the product, we have also taken the time to discuss it in order to provide you with all the necessary explanations.
As a solution has been provided to you, we would like to ask you, if you wish, to kindly reconsider your opinion. You will receive an email allowing you to modify it.
We thank you in advance and remain at your disposal.
Best regards,
Laurent
Following our telephone conversation, we have addressed your complaint together. The weight difference noted has been refunded to you in accordance with our commitment.
Regarding the appearance of the product, we have also taken the time to discuss it in order to provide you with all the necessary explanations.
As a solution has been provided to you, we would like to ask you, if you wish, to kindly reconsider your opinion. You will receive an email allowing you to modify it.
We thank you in advance and remain at your disposal.
Best regards,
Laurent
N
Rating: 5 out of 5
Satisfactory shopping experience. I know these items which I find excellent but have not yet consumed the last package!
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C
Rating: 5 out of 5
Very good products.
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J
Rating: 5 out of 5
PERFECT
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J
Rating: 3 out of 5
-
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S
Rating: 5 out of 5
Package received on time, nothing to say about the Burgundy truffle, strong smell and I haven't tested the mushrooms either, I recommend this site and quality products for my part.
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P
Rating: 5 out of 5
very good, the first time I taste ****
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