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B
Rating: 5 out of 5
As usual, great
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 765 published reviews
Summary of reviews
Plantin shines with reliable delivery and consistently well-packaged orders, delivering smooth, fast service and effortless reorders while maintaining strong product availability. Customers repeatedly highlight dependable quality and professional guidance from the team, with many noting enjoyable experiences across truffles, oils, and dried mushrooms, plus supportive, top-notch customer service. The store is trusted for accurate product descriptions and favorable price-to-value in many cases, including premium winter and summer truffles and assortment items that meet expectations. Overall, Plantin is described as a responsive, well-run shop that often delivers enjoyable flavors and a seamless shopping experience.
Reviews 3 and 5 stars
Reset filtersP
Rating: 5 out of 5
Without a doubt, to recommend
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M
Rating: 5 out of 5
exceptional, top quality, top packaging, top speed - The selected truffles are top, clean, well cut. Bravo!!
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G
Rating: 5 out of 5
Professional and dedicated service, top quality of products ( black truffles ) , smooth delivery to Belgium = satisfaction all over! Congratulations . Guy Timmermans
J
Rating: 5 out of 5
Great
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N
Rating: 5 out of 5
Fast shipping, quality product
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C
Rating: 5 out of 5
I am disappointed regarding the quality of the truffle, the taste is not there!!
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C
Rating: 5 out of 5
top price and quality
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D
Rating: 5 out of 5
Excellent products. Very nice quality and careful packaging.
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A
Rating: 5 out of 5
What a flavor! What a taste! Thank you a thousand times for these magnificent truffles…
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F
Rating: 5 out of 5
very fast delivery, perfect packaging. Very tasty product
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V
Rating: 5 out of 5
the truffles were very good and the package arrived quickly.
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F
Rating: 5 out of 5
2nd experience that was more convincing: truffles more aromatic than the first time
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S
Rating: 5 out of 5
Top
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J
Rating: 5 out of 5
Always very good !!
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A
Rating: 5 out of 5
Never disappointed with the quality of the products. I recommend!
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M
Rating: 5 out of 5
Fast delivery, product of great quality.
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M
Rating: 5 out of 5
Over the years, the quality of the products remains constant, the prices are no surprise compared to the market and the delivery is top-notch. Never disappointed with Plantin.
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J
Rating: 5 out of 5
top
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C
Rating: 5 out of 5
Fast delivery and great products.
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M
Rating: 5 out of 5
Always very good products
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M
Rating: 5 out of 5
-
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B
Rating: 5 out of 5
Nothing to complain about, package conforms and well packaged
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F
Rating: 5 out of 5
Always quality products sent on time
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T
Rating: 5 out of 5
Interesting site to order Truffles. I would have liked to order the winter Truffle... Too expensive still: WHAT A SHAME!!!!
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D
Rating: 5 out of 5
Perfect, excellent quality
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A
Rating: 5 out of 5
Perfect.
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M
Rating: 5 out of 5
fast delivery and excellent product as always
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V
Rating: 5 out of 5
I am very satisfied with my order. My guests particularly appreciate it
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A
Rating: 5 out of 5
1st purchase, total satisfaction! Quality products, perfect delivery. I will recommend
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C
Rating: 5 out of 5
Delivery in 24h respected Quality product
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N
Rating: 5 out of 5
Very good truffle, order management a bit slow, the rest is ok
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C
Rating: 5 out of 5
Very satisfied as usual with my purchase.
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F
Rating: 5 out of 5
Online shopping was convenient; ultra-fast delivery (by Chronofresh). 2 healthy truffles weighing 50g very well packaged; and 2 jars. I benefited from free shipping for orders over 70€. Good aroma of the product. I am very satisfied.
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M
Rating: 5 out of 5
Fresh, fragrant, and tasty truffle. Fast delivery. Nothing to complain about.
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N
Rating: 5 out of 5
It was my first experience: product quality, packaging preserving aromas and freshness, receipt of the package at the scheduled time. Well done
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L
Rating: 5 out of 5
Perfect
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L
Rating: 3 out of 5
Truffle lover, rarely enchanted (in France) perhaps due to our geographical situation, too distant to taste freshly picked. We were well advised over 15 years ago at the Ponselet market in Paris 17th. The other times we enjoyed good truffles were from Parma in Italy and Croatia. So we are frank, we did not want to spend so much to be disappointed. It is our son, a chef at various good addresses, who recommended your address to us. And while the truffles you sent us were still fresh, their aromas and taste were more than discreet. So no, we were not convinced. Sorry, but that is our appreciation. Best regards Lionel RENAUX
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Response from Plantin
Hello Mr. Renaux,
Thank you for taking the time to share your feedback, as well as for the trust placed in the advice of your son.
We fully understand your expectations, especially when one has already had the opportunity to taste truffles from emblematic regions like Italy or Croatia. Since truffles are a natural and living product, their aromatic intensity can vary depending on maturity, the harvest period, and the time elapsed between digging and tasting.
We are pleased to read that they were indeed fresh, even if their aroma and taste did not meet your expectations. Your honesty is appreciated, and we take your feedback very seriously.
If you wish, we would be happy to discuss with you to better understand your experience and guide you towards a selection more suited to your expectations (personalized advice, exchange, or others..).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
Thank you for taking the time to share your feedback, as well as for the trust placed in the advice of your son.
We fully understand your expectations, especially when one has already had the opportunity to taste truffles from emblematic regions like Italy or Croatia. Since truffles are a natural and living product, their aromatic intensity can vary depending on maturity, the harvest period, and the time elapsed between digging and tasting.
We are pleased to read that they were indeed fresh, even if their aroma and taste did not meet your expectations. Your honesty is appreciated, and we take your feedback very seriously.
If you wish, we would be happy to discuss with you to better understand your experience and guide you towards a selection more suited to your expectations (personalized advice, exchange, or others..).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
J
Rating: 3 out of 5
The quality was not there for the last order. Apparently, the truffles had been left in stock. The whole batch was very dry and tasteless. One of them even developed a layer of mold the day after delivery.
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Response from Plantin
Hello,
We are sincerely sorry to hear about your disappointment regarding this last order.
We want to clarify that our truffles are harvested, prepared, and shipped fresh, and are not stored for long periods. Since truffles are a natural and living product, their evolution can, however, be rapid depending on their stage of maturity and the storage conditions after receipt.
Regarding the whitish film that appeared the day after, it is important that we can precisely analyze the situation.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact our customer service by specifying your order number, and if possible, attaching photos.
Best regards,
The Plantin team
We are sincerely sorry to hear about your disappointment regarding this last order.
We want to clarify that our truffles are harvested, prepared, and shipped fresh, and are not stored for long periods. Since truffles are a natural and living product, their evolution can, however, be rapid depending on their stage of maturity and the storage conditions after receipt.
Regarding the whitish film that appeared the day after, it is important that we can precisely analyze the situation.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact our customer service by specifying your order number, and if possible, attaching photos.
Best regards,
The Plantin team
R
Rating: 5 out of 5
For my first order I am very satisfied the product was very good and perfectly packaged thank you
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