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V
Rating: 5 out of 5
I am very satisfied with my order. My guests particularly appreciate it
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
Reviews 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
1st purchase, total satisfaction! Quality products, perfect delivery. I will recommend
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C
Rating: 5 out of 5
Delivery in 24h respected Quality product
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N
Rating: 5 out of 5
Very good truffle, order management a bit slow, the rest is ok
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C
Rating: 5 out of 5
Very satisfied as usual with my purchase.
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F
Rating: 5 out of 5
Online shopping was convenient; ultra-fast delivery (by Chronofresh). 2 healthy truffles weighing 50g very well packaged; and 2 jars. I benefited from free shipping for orders over 70€. Good aroma of the product. I am very satisfied.
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M
Rating: 5 out of 5
Fresh, fragrant, and tasty truffle. Fast delivery. Nothing to complain about.
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N
Rating: 5 out of 5
It was my first experience: product quality, packaging preserving aromas and freshness, receipt of the package at the scheduled time. Well done
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L
Rating: 5 out of 5
Perfect
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L
Rating: 3 out of 5
Truffle lover, rarely enchanted (in France) perhaps due to our geographical situation, too distant to taste freshly picked. We were well advised over 15 years ago at the Ponselet market in Paris 17th. The other times we enjoyed good truffles were from Parma in Italy and Croatia. So we are frank, we did not want to spend so much to be disappointed. It is our son, a chef at various good addresses, who recommended your address to us. And while the truffles you sent us were still fresh, their aromas and taste were more than discreet. So no, we were not convinced. Sorry, but that is our appreciation. Best regards Lionel RENAUX
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Response from Plantin
Hello Mr. Renaux,
Thank you for taking the time to share your feedback, as well as for the trust placed in the advice of your son.
We fully understand your expectations, especially when one has already had the opportunity to taste truffles from emblematic regions like Italy or Croatia. Since truffles are a natural and living product, their aromatic intensity can vary depending on maturity, the harvest period, and the time elapsed between digging and tasting.
We are pleased to read that they were indeed fresh, even if their aroma and taste did not meet your expectations. Your honesty is appreciated, and we take your feedback very seriously.
If you wish, we would be happy to discuss with you to better understand your experience and guide you towards a selection more suited to your expectations (personalized advice, exchange, or others..).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
Thank you for taking the time to share your feedback, as well as for the trust placed in the advice of your son.
We fully understand your expectations, especially when one has already had the opportunity to taste truffles from emblematic regions like Italy or Croatia. Since truffles are a natural and living product, their aromatic intensity can vary depending on maturity, the harvest period, and the time elapsed between digging and tasting.
We are pleased to read that they were indeed fresh, even if their aroma and taste did not meet your expectations. Your honesty is appreciated, and we take your feedback very seriously.
If you wish, we would be happy to discuss with you to better understand your experience and guide you towards a selection more suited to your expectations (personalized advice, exchange, or others..).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
J
Rating: 3 out of 5
The quality was not there for the last order. Apparently, the truffles had been left in stock. The whole batch was very dry and tasteless. One of them even developed a layer of mold the day after delivery.
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Response from Plantin
Hello,
We are sincerely sorry to hear about your disappointment regarding this last order.
We want to clarify that our truffles are harvested, prepared, and shipped fresh, and are not stored for long periods. Since truffles are a natural and living product, their evolution can, however, be rapid depending on their stage of maturity and the storage conditions after receipt.
Regarding the whitish film that appeared the day after, it is important that we can precisely analyze the situation.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact our customer service by specifying your order number, and if possible, attaching photos.
Best regards,
The Plantin team
We are sincerely sorry to hear about your disappointment regarding this last order.
We want to clarify that our truffles are harvested, prepared, and shipped fresh, and are not stored for long periods. Since truffles are a natural and living product, their evolution can, however, be rapid depending on their stage of maturity and the storage conditions after receipt.
Regarding the whitish film that appeared the day after, it is important that we can precisely analyze the situation.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact our customer service by specifying your order number, and if possible, attaching photos.
Best regards,
The Plantin team
R
Rating: 5 out of 5
For my first order I am very satisfied the product was very good and perfectly packaged thank you
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F
Rating: 5 out of 5
Received within 48 hours, quality of truffles satisfactory. Can't wait for the next order.
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A
Rating: 5 out of 5
Very good
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N
Rating: 5 out of 5
Very satisfied
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S
Rating: 5 out of 5
Easy order, serious site and detailed explanations, online delivery with scheduling and good service in general. Quality product.
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D
Rating: 5 out of 5
Very beautiful and fragrant truffles Thank you.
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J
Rating: 5 out of 5
Fast service and quality products
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J
Rating: 5 out of 5
Beautiful truffles! Well arrived, immediate tasting, I am delighted, I will recommend
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I
Rating: 5 out of 5
Fast and timely delivery. This year the truffles were superb.
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D
Rating: 5 out of 5
completely satisfied and amazed by the speed of preparation and shipping (order from Sunday, delivered on Tuesday morning!)
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J
Rating: 5 out of 5
THANK YOU!
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S
Rating: 5 out of 5
Super product
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O
Rating: 5 out of 5
Perfect delivery, high quality products
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J
Rating: 5 out of 5
THESE TRUFFLES ARE EXCELLENT, EXTRA AROMA
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M
Rating: 5 out of 5
Excellent product, perfect delivery
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C
Rating: 5 out of 5
Products very well packaged and very very good
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J
Rating: 5 out of 5
very good
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S
Rating: 5 out of 5
Top packaging and very good quality products! We enjoyed it!
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F
Rating: 5 out of 5
Super reactive, very good
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P
Rating: 5 out of 5
Very fast shipping. Perfect packaging. Good conditioning.
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M
Rating: 3 out of 5
Well packaged and delivered on time, well protected. I regret that TWO JARS of the same product are not airtight and that the very strong smell of the truffle diffuses throughout the cupboard, and even beyond, even when putting the jars in another Tupperware-type box. This has never happened to me and it is not pleasant, nor for the persistent smell (a house scented with truffle why not but it is not my choice). There has clearly been a problem... I was waiting thinking it might be the transport, or other products that had touched in the factory, I cleaned the outside of the jars but nothing to do.
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Response from Plantin
Hello,
Thank you for your feedback and for your positive remarks regarding the packaging and delivery.
However, we are sorry to hear about the inconvenience encountered with these two jars. Our containers are normally designed to be perfectly airtight, and the situation you describe does not correspond to our usual standards. As truffles are naturally very fragrant, an odor diffusion can be accentuated in case of a lack of airtightness.
Your feedback concerns us and deserves to be verified.
If you wish, we invite you to write to us at [email protected]
specifying your order number, and if possible, attaching photos. We can then analyze the situation and assist you (exchange or commercial gesture).
Best regards,
The Plantin team
Thank you for your feedback and for your positive remarks regarding the packaging and delivery.
However, we are sorry to hear about the inconvenience encountered with these two jars. Our containers are normally designed to be perfectly airtight, and the situation you describe does not correspond to our usual standards. As truffles are naturally very fragrant, an odor diffusion can be accentuated in case of a lack of airtightness.
Your feedback concerns us and deserves to be verified.
If you wish, we invite you to write to us at [email protected]
specifying your order number, and if possible, attaching photos. We can then analyze the situation and assist you (exchange or commercial gesture).
Best regards,
The Plantin team
H
Rating: 5 out of 5
Fast shipping, well packaged. Quality products (especially dried morels)
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G
Rating: 5 out of 5
Good quality
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E
Rating: 5 out of 5
EXCELLENT
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W
Rating: 5 out of 5
Perfect at all levels!
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M
Rating: 5 out of 5
Always satisfied with the quality of the truffles. Fast shipping, fair price.
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P
Rating: 5 out of 5
fast and efficient service
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A
Rating: 5 out of 5
Product "carpaccio...." discovered through a gift box. Now, it's me who offers it! Fabulous. The jar of dried mushrooms is also very good.
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S
Rating: 5 out of 5
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