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F
Rating: 5 out of 5
Received within 48 hours, quality of truffles satisfactory. Can't wait for the next order.
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 765 published reviews
Summary of reviews
Plantin shines with reliable delivery and consistently well-packaged orders, delivering smooth, fast service and effortless reorders while maintaining strong product availability. Customers repeatedly highlight dependable quality and professional guidance from the team, with many noting enjoyable experiences across truffles, oils, and dried mushrooms, plus supportive, top-notch customer service. The store is trusted for accurate product descriptions and favorable price-to-value in many cases, including premium winter and summer truffles and assortment items that meet expectations. Overall, Plantin is described as a responsive, well-run shop that often delivers enjoyable flavors and a seamless shopping experience.
Reviews 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good
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N
Rating: 5 out of 5
Very satisfied
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S
Rating: 5 out of 5
Easy order, serious site and detailed explanations, online delivery with scheduling and good service in general. Quality product.
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D
Rating: 5 out of 5
Very beautiful and fragrant truffles Thank you.
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J
Rating: 5 out of 5
Fast service and quality products
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J
Rating: 5 out of 5
Beautiful truffles! Well arrived, immediate tasting, I am delighted, I will recommend
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I
Rating: 5 out of 5
Fast and timely delivery. This year the truffles were superb.
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D
Rating: 5 out of 5
completely satisfied and amazed by the speed of preparation and shipping (order from Sunday, delivered on Tuesday morning!)
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J
Rating: 5 out of 5
THANK YOU!
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S
Rating: 5 out of 5
Super product
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O
Rating: 5 out of 5
Perfect delivery, high quality products
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J
Rating: 5 out of 5
THESE TRUFFLES ARE EXCELLENT, EXTRA AROMA
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M
Rating: 5 out of 5
Excellent product, perfect delivery
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C
Rating: 5 out of 5
Products very well packaged and very very good
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J
Rating: 5 out of 5
very good
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S
Rating: 5 out of 5
Top packaging and very good quality products! We enjoyed it!
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F
Rating: 5 out of 5
Super reactive, very good
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P
Rating: 5 out of 5
Very fast shipping. Perfect packaging. Good conditioning.
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M
Rating: 3 out of 5
Well packaged and delivered on time, well protected. I regret that TWO JARS of the same product are not airtight and that the very strong smell of the truffle diffuses throughout the cupboard, and even beyond, even when putting the jars in another Tupperware-type box. This has never happened to me and it is not pleasant, nor for the persistent smell (a house scented with truffle why not but it is not my choice). There has clearly been a problem... I was waiting thinking it might be the transport, or other products that had touched in the factory, I cleaned the outside of the jars but nothing to do.
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Response from Plantin
Hello,
Thank you for your feedback and for your positive remarks regarding the packaging and delivery.
However, we are sorry to hear about the inconvenience encountered with these two jars. Our containers are normally designed to be perfectly airtight, and the situation you describe does not correspond to our usual standards. As truffles are naturally very fragrant, an odor diffusion can be accentuated in case of a lack of airtightness.
Your feedback concerns us and deserves to be verified.
If you wish, we invite you to write to us at [email protected]
specifying your order number, and if possible, attaching photos. We can then analyze the situation and assist you (exchange or commercial gesture).
Best regards,
The Plantin team
Thank you for your feedback and for your positive remarks regarding the packaging and delivery.
However, we are sorry to hear about the inconvenience encountered with these two jars. Our containers are normally designed to be perfectly airtight, and the situation you describe does not correspond to our usual standards. As truffles are naturally very fragrant, an odor diffusion can be accentuated in case of a lack of airtightness.
Your feedback concerns us and deserves to be verified.
If you wish, we invite you to write to us at [email protected]
specifying your order number, and if possible, attaching photos. We can then analyze the situation and assist you (exchange or commercial gesture).
Best regards,
The Plantin team
H
Rating: 5 out of 5
Fast shipping, well packaged. Quality products (especially dried morels)
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G
Rating: 5 out of 5
Good quality
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E
Rating: 5 out of 5
EXCELLENT
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W
Rating: 5 out of 5
Perfect at all levels!
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M
Rating: 5 out of 5
Always satisfied with the quality of the truffles. Fast shipping, fair price.
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P
Rating: 5 out of 5
fast and efficient service
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A
Rating: 5 out of 5
Product "carpaccio...." discovered through a gift box. Now, it's me who offers it! Fabulous. The jar of dried mushrooms is also very good.
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S
Rating: 5 out of 5
-
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J
Rating: 5 out of 5
perfect in every way
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J
Rating: 5 out of 5
The box arrived well and quickly. I haven't tasted it yet but as soon as I do, I will give a taste review.
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P
Rating: 3 out of 5
Package arrived quickly, weight higher than promised, truffles fresh and in good condition, but... little smell and little taste.
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Response from Plantin
Hello,
Thank you for taking the time to share your feedback and for your positive remarks regarding the delivery, weight, and freshness of the truffles.
However, we are sorry that the aromatic intensity did not fully meet your expectations. As truffles are a natural and living product, their smell and taste can vary depending on their maturity and harvest period.
We take your remark seriously.
If you wish, we can discuss this matter.
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
Thank you for taking the time to share your feedback and for your positive remarks regarding the delivery, weight, and freshness of the truffles.
However, we are sorry that the aromatic intensity did not fully meet your expectations. As truffles are a natural and living product, their smell and taste can vary depending on their maturity and harvest period.
We take your remark seriously.
If you wish, we can discuss this matter.
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
A
Rating: 3 out of 5
Truffles with little smell and not much taste. I am disappointed!
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Response from Plantin
We are sincerely sorry to hear about your disappointment. The truffle is a natural product whose intensity can vary depending on maturity and harvest period, but we completely understand your expectations in terms of aroma and taste.
We invite you to contact our customer service so that we can discuss in more detail and offer you an appropriate solution.
Your satisfaction remains our priority and we will do what is necessary to find a positive outcome to this situation.
We invite you to contact our customer service so that we can discuss in more detail and offer you an appropriate solution.
Your satisfaction remains our priority and we will do what is necessary to find a positive outcome to this situation.
P
Rating: 5 out of 5
Easy order, fast shipping and high quality product
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W
Rating: 5 out of 5
quality products !!
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J
Rating: 5 out of 5
Order placed in early afternoon, received the next morning. Quality product.
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M
Rating: 3 out of 5
One of the truffles was very average, no taste, all black. As if it had been frozen.
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J
Rating: 5 out of 5
Perfect truffles, superb quality.
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M
Rating: 5 out of 5
Top product
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M
Rating: 5 out of 5
Well received, fast delivery, Quality *****
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P
Rating: 5 out of 5
Top products, careful packaging.
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