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F
Rating: 5 out of 5
Products of excellent quality. Thank you very much for your attention
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 765 published reviews
Summary of reviews
Plantin shines with reliable delivery and consistently well-packaged orders, delivering smooth, fast service and effortless reorders while maintaining strong product availability. Customers repeatedly highlight dependable quality and professional guidance from the team, with many noting enjoyable experiences across truffles, oils, and dried mushrooms, plus supportive, top-notch customer service. The store is trusted for accurate product descriptions and favorable price-to-value in many cases, including premium winter and summer truffles and assortment items that meet expectations. Overall, Plantin is described as a responsive, well-run shop that often delivers enjoyable flavors and a seamless shopping experience.
Reviews 3 and 5 stars
Reset filtersB
Rating: 5 out of 5
Top delivery!
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L
Rating: 3 out of 5
Good quality. Good delivery. Too expensive.
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Response from Plantin
Hello,
Thank you for your feedback and for your positive remarks about the quality of the products and the delivery.
Our prices reflect the rarity of truffles, their artisanal harvesting method, as well as the selection, control, and transport requirements related to a fresh and fragile product. However, we understand that this may represent a budget.
We thank you for taking the time to share your opinion.
Best regards,
The Plantin team
Thank you for your feedback and for your positive remarks about the quality of the products and the delivery.
Our prices reflect the rarity of truffles, their artisanal harvesting method, as well as the selection, control, and transport requirements related to a fresh and fragile product. However, we understand that this may represent a budget.
We thank you for taking the time to share your opinion.
Best regards,
The Plantin team
D
Rating: 5 out of 5
The truffles are very good and we are at the beginning of the season. The dehydrated morels are fabulous. Thank you
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B
Rating: 5 out of 5
Order received quickly and of good quality! Top
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J
Rating: 5 out of 5
Meets my expectations.
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C
Rating: 5 out of 5
Top quality and super fast delivery
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M
Rating: 5 out of 5
quality products with tasty and flavorful tasting
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J
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Perfect speed quality
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M
Rating: 5 out of 5
Very fast shipping, truffles of exceptional quality I recommend without hesitation.
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P
Rating: 5 out of 5
As usual, quality of products and punctuality
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C
Rating: 5 out of 5
Excellent received quickly
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D
Rating: 3 out of 5
Beautiful truffles but two were very wormy.
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Response from Plantin
Hello,
Thank you for your feedback and for your positive remark about the appearance of the truffles.
We are sincerely sorry to learn that two of them were wormy.
Despite careful selection and hand-checking, truffles remain a natural and living product, and unfortunately, some internal defects may not be visible during external sorting.
We fully understand your disappointment and would like to discuss with you to offer you an appropriate solution.
We invite you to contact us at [email protected], specifying your order.
Best regards,
The Plantin team
Thank you for your feedback and for your positive remark about the appearance of the truffles.
We are sincerely sorry to learn that two of them were wormy.
Despite careful selection and hand-checking, truffles remain a natural and living product, and unfortunately, some internal defects may not be visible during external sorting.
We fully understand your disappointment and would like to discuss with you to offer you an appropriate solution.
We invite you to contact us at [email protected], specifying your order.
Best regards,
The Plantin team
C
Rating: 5 out of 5
Excellent transaction, thank you
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S
Rating: 5 out of 5
Very good product.
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M
Rating: 3 out of 5
Truffle foie gras that unfortunately had neither the taste nor the smell of truffle. very very very disappointing. the fresh truffle was satisfactory
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Response from Plantin
Hello,
We are sincerely sorry to learn of your disappointment regarding the truffle foie gras, while thanking you for your positive remark on the fresh truffle.
Since truffle is a natural and delicate ingredient, its aromatic intensity can vary depending on the product and the type of incorporation. Our truffle foie gras recipe is crafted with a focus on flavor balance, so that the truffle complements the foie gras without masking its finesse, which can sometimes be perceived as insufficient intensity according to expectations.
However, we understand your disappointment and wish to discuss with you to better understand your experience and offer you an appropriate solution.
We invite you to contact us at [email protected] so that we can assist you in a personalized manner.
Best regards,
The Plantin team
We are sincerely sorry to learn of your disappointment regarding the truffle foie gras, while thanking you for your positive remark on the fresh truffle.
Since truffle is a natural and delicate ingredient, its aromatic intensity can vary depending on the product and the type of incorporation. Our truffle foie gras recipe is crafted with a focus on flavor balance, so that the truffle complements the foie gras without masking its finesse, which can sometimes be perceived as insufficient intensity according to expectations.
However, we understand your disappointment and wish to discuss with you to better understand your experience and offer you an appropriate solution.
We invite you to contact us at [email protected] so that we can assist you in a personalized manner.
Best regards,
The Plantin team
C
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
From the order to the plate via delivery, there is nothing to say, the quality-price ratio is incredible; I found my new "supplier" of truffles.
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M
Rating: 5 out of 5
Impeccable reception. Excellent quality
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C
Rating: 5 out of 5
Everything went well, the products are good except for the foie gras in a jar, it has no taste, too bad I am disappointed with this product. On the other hand, the other foie gras is good with flavor. I won't buy the first one in a jar again. I remain happy with everything else. Fast delivery and very professional and timely delivery person. Thank you to the team and have a good end of year celebration.
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A
Rating: 5 out of 5
Very good
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F
Rating: 5 out of 5
Order delivered quickly. Products very well packaged. The whole team is very professional.
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M
Rating: 5 out of 5
GOOD PRODUCT VERY FAST DELIVERY
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G
Rating: 5 out of 5
Service and quality are top-notch
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D
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Order received on time and in perfect condition. Second year I order and still very satisfied.
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C
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Quality products. Impeccable service. Very friendly phone exchange.
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V
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Big truffles very nice
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P
Rating: 5 out of 5
Perfect as usual
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R
Rating: 5 out of 5
Perfect
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G
Rating: 5 out of 5
Product conforms to the description. Beyond the technical aspect, the black truffle was well appreciated in a homemade puree, on a nice slice of foie gras, on creamy cheese ;-). We recommend!
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P
Rating: 5 out of 5
Fast delivery and beautiful truffles
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J
Rating: 5 out of 5
This is the 3rd time and always perfect! Thank you
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C
Rating: 5 out of 5
Thank you Plantin for your gesture. Following a delivery problem with Chronofresh, for unknown reasons, I could not receive my truffle in time for my meal. Customer service (Laurent) was very kind to resend the order within 24 hours and offered a nice gift voucher as a bonus. The truffles were still and always excellent. Thank you
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C
Rating: 5 out of 5
The person was charmed by the box. Very nice presentation.
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B
Rating: 5 out of 5
Everything was perfect: deadline, order compliance, quality. I recommend without hesitation
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J
Rating: 5 out of 5
Always just as good!
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