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M
Rating: 5 out of 5
Everything is fine Thank you
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
Reviews 3 and 5 stars
Reset filtersP
Rating: 5 out of 5
Fast, quality always top
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P
Rating: 3 out of 5
Very good products but unfortunately too much commercial pressure, too many promotional emails and impossible to unsubscribe from the list despite several attempts and an email sent. You are heavy
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Response from Plantin
Hello,
Thank you for taking the time to share your feedback and compliments on the quality of our products.
We are sincerely sorry if the frequency of our communications has given you this feeling of pressure. This is absolutely not the experience we wish to offer our customers, and we fully understand that it can be perceived as intrusive.
Regarding the unsubscription, we regret that the procedure did not work as intended. This is not normal, and we apologize for this inconvenience. We invite you to contact us directly by email at [email protected] so that we can manually and immediately process your unsubscription.
We hope that you will continue to appreciate our products despite everything and remain at your disposal.
Best regards,
Laurent
Thank you for taking the time to share your feedback and compliments on the quality of our products.
We are sincerely sorry if the frequency of our communications has given you this feeling of pressure. This is absolutely not the experience we wish to offer our customers, and we fully understand that it can be perceived as intrusive.
Regarding the unsubscription, we regret that the procedure did not work as intended. This is not normal, and we apologize for this inconvenience. We invite you to contact us directly by email at [email protected] so that we can manually and immediately process your unsubscription.
We hope that you will continue to appreciate our products despite everything and remain at your disposal.
Best regards,
Laurent
A
Rating: 5 out of 5
5
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S
Rating: 5 out of 5
Very good experience. To be renewed.
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B
Rating: 5 out of 5
Satisfied!!!
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P
Rating: 5 out of 5
Nothing to say Quality and speed as always
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M
Rating: 5 out of 5
Very good products that I follow with interest
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P
Rating: 5 out of 5
Very good product Delivered quickly
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G
Rating: 5 out of 5
Super. Very beautiful truffles.
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J
Rating: 5 out of 5
Superb products Super delivery
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E
Rating: 5 out of 5
Perfect.
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J
Rating: 5 out of 5
As always, correct price and superior quality. The truffles are excellent, the dried morels sublime
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C
Rating: 5 out of 5
Delivered very quickly, even faster than announced. Compliant with the order.
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G
Rating: 5 out of 5
Good experience
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J
Rating: 5 out of 5
Perfect
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H
Rating: 5 out of 5
Perfect thank you
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J
Rating: 5 out of 5
No surprise: very good
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H
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
super pro
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L
Rating: 5 out of 5
Perfect. I recommend people to have this experience because I love it.
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R
Rating: 5 out of 5
FAST DELIVERY - VERY GOOD PACKAGING - THE MERCHANDISE IS FOR CHRISTMAS, I DO NOT DOUBT I WILL BE SATISFIED
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M
Rating: 5 out of 5
Order delivered but I haven't cooked the porcini yet to provide my feedback on the quality of the product.
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R
Rating: 5 out of 5
Fast delivery
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D
Rating: 5 out of 5
Everything went well, fast shipping, I am very happy
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I
Rating: 5 out of 5
Very good
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I
Rating: 5 out of 5
Perfect!
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E
Rating: 5 out of 5
Perfect, fast and careful delivery
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J
Rating: 5 out of 5
Good product
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C
Rating: 5 out of 5
Fast delivery, all good
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C
Rating: 5 out of 5
Excellent, perfect taste and packaging system on point, fast transport. Thank you very much. C Bouttier
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M
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
Excellent product. Perfect packaging. Delivery not great but it does not affect my product. Best regards and see you soon. Pierre B.
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J
Rating: 5 out of 5
beautiful product
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C
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
The ceramic truffles are of very high quality and very well made!
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A
Rating: 5 out of 5
Delivery without problems, the truffles are very good, a little less, we found they lacked a bit of taste! But still, once again, very good! Best regards
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R
Rating: 5 out of 5
Super truffles. Nothing to say for the season.
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G
Rating: 5 out of 5
Perfect both the products and the delivery time
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J
Rating: 3 out of 5
The truffle is not fragrant enough and lacks taste, what a shame
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Response from Plantin
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team