Customer reviews of Plantin

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
5 1 430 83% 4 130 8% 3 69 4% 2 34 2% 1 65 4%

Summary of reviews

The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.

4 star reviews

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P
Pierre B.
Rating: 4 out of 5
following a purchase from 24/06/2026
Pleasant, even if it is not comparable to the black one. Spread on buttered toasts, as an appetizer, it is delicious.
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Alain R.
Rating: 4 out of 5
following a purchase from 25/02/2026
Very good service. Delicious truffles but I have had more delicious ones.
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François L.
Rating: 4 out of 5
following a purchase from 20/02/2026
I vacuum sealed the truffles so I will see when I prepare them
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Fabrice B.
Rating: 4 out of 5
following a purchase from 29/01/2026
Serious and responsible company
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ALAIN T.
Rating: 4 out of 5
following a purchase from 17/02/2026
whole truffles ok, truffle pieces simply correct
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Jean-Baptiste S.
Rating: 4 out of 5
following a purchase from 20/01/2026
Very beautiful truffles, superb smell and taste but with a skin a bit too dry.
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Ludwig M.
Rating: 4 out of 5
following a purchase from 05/01/2026
Delivery was on time, and the truffle was very fine!
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Ludovic B.
Rating: 4 out of 5
following a purchase from 08/01/2026
Delivery time longer than expected due to the carrier.
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Bernard G.
Rating: 4 out of 5
following a purchase from 19/12/2025
Very good product I ate the truffles sliced in an omelette Very happy with the product very good, just a little lack of maturity for excellence, very happy anyway Best wishes to the team
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jean-pierre G.
Rating: 4 out of 5
following a purchase from 15/12/2025
good service
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Regine L.
Rating: 4 out of 5
following a purchase from 16/12/2025
Very good telephone support. Advisor attentive. Delivery top-notch, deadlines respected. The scent of the truffles is not as intense as the melanosporum from the Dordogne region.
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Michel R.
Rating: 4 out of 5
following a purchase from 03/12/2025
In accordance with presentation - Shipping/receipt deadlines respected - Good quality products
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Francois L.
Rating: 4 out of 5
following a purchase from 27/11/2025
Speed and quality are on point
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Antonio S.
Rating: 4 out of 5
following a purchase from 23/10/2025
Incorrect information for foreign clients due to different taxes
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Didier B.
Rating: 4 out of 5
following a purchase from 07/09/2025
Fast delivery and well packaged, good quality products. A bit disappointed with the pasta.
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JACQUELINE M.
Rating: 4 out of 5
following a purchase from 09/08/2025
very good
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Pascale S.
Rating: 4 out of 5
following a purchase from 25/05/2025
Quality product. I will reserve my advice for my next order. Indeed, the recent bad weather has heavily soaked the truffle, which consequently loses some of its flavor at the beginning of the season. To be continued.
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JOCELYNE B.
Rating: 4 out of 5
following a purchase from 04/05/2025
Package received quickly, well packaged... But the oil from one of the jars had leaked. Very good product otherwise.
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Juliana H.
Rating: 4 out of 5
following a purchase from 08/04/2025
Speed and simple communication with the Plantin team. However, Chronofresh put my package in the mailbox of the Chateau where we were staying, and it took us 2 days to find it because "they didn't have proof of delivery and then no one knew where the package was," despite having called twice, they assured me that it was impossible for it to be in the mailbox, as the "fresh" package must be delivered "in person"; luckily, we eventually found the package, but the ChronoFresh service is really annoying. I had 20 people available on site ready to receive it, but they decided to ignore my clear instructions to "Call upon arrival."
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Response from Plantin
Hello Madam, Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with our carrier was not satisfactory. We will forward your message to Chronofresh support alongside your complaint so that this does not happen again in the future. Wishing you an excellent day.
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JEAN-PIERRE G.
Rating: 4 out of 5
following a purchase from 22/02/2025
The truffles had little taste.
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jo W.
Rating: 4 out of 5
following a purchase from 17/02/2025
Perfect quality and top delivery time Thank you
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Jean Michel B.
Rating: 4 out of 5
following a purchase from 22/01/2025
Clear and practical website. Reliable and compliant shipping.
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Patrick B.
Rating: 4 out of 5
following a purchase from 26/12/2024
Very fast delivery. Good packaging. Firm truffles, easy to use with mandolin. However, they lacked olfactory and gustatory power.
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Louis H.
Rating: 4 out of 5
following a purchase from 25/12/2024
The products are very good, with no surprises. The delivery, unfortunately, again without surprise since Chronopost, catastrophic. Parcel supposed to be delivered at home dropped off at a parcel relay with no explanation, of course at a time when the parcel relay was closed. Chronopost never ceases to innovate in mediocrity.
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Josiane M.
Rating: 4 out of 5
following a purchase from 17/12/2024
Perfect as ordered
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Wambersie N.
Rating: 4 out of 5
following a purchase from 18/12/2024
I ordered a 50g Périgord black truffle I was disappointed with the product because apart from the smell the taste was not there no or little flavour As well in a brouillade as in a thin slice on bread I contacted PLANTIN who replied that the truffles were not yet ripe and that the taste might not be there He offered me a voucher worth 50% Usable before the end of February Commercial action I nevertheless give 4 stars for responsiveness and delivery
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Pierre M.
Rating: 4 out of 5
following a purchase from 17/12/2024
GOOD PRODUCT
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Frédéric M.
Rating: 4 out of 5
following a purchase from 08/12/2024
Very good, except for the carrier who ignores the comments.
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betty S.
Rating: 4 out of 5
following a purchase from 02/12/2024
Very good truffle aroma
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Benard G.
Rating: 4 out of 5
following a purchase from 25/10/2024
very good execution of the order, fresh truffles a little unequal in quality.
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Hervé M.
Rating: 4 out of 5
following a purchase from 25/08/2024
Fast shipping. Products well packaged. Good overall qu1lity.
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Filip F.
Rating: 4 out of 5
following a purchase from 13/08/2024
5 stars. Very fast delivery.
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Philippe J.
Rating: 4 out of 5
following a purchase from 06/08/2024
No problem. Correct packaging.
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Response from Plantin
Good morning, sir,

Once again, thank you for taking the time to leave us a comment.
Can you tell me more about what upset you about the packaging?

Thank you and have a nice day.
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Jean L.
Rating: 4 out of 5
following a purchase from 28/02/2024
Fast delivery; Correct product.
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Vincent P.
Rating: 4 out of 5
following a purchase from 22/02/2024
top
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Georges F.
Rating: 4 out of 5
following a purchase from 21/02/2024
Ultra-fast reception
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Christian H.
Rating: 4 out of 5
following a purchase from 05/09/2023
Fine
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Didier R.
Rating: 4 out of 5
following a purchase from 18/12/2023
I expected more taste
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Claire D.
Rating: 4 out of 5
following a purchase from 18/01/2024
For the moment, I've only tasted the "carpaccio de truffes d'été 49% BIO" but that's not the one I'll remember. My next tasting will be the "carpaccio de truffes d'été, aromatisé" which I also bought.
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Jean-Dominique P.
Rating: 4 out of 5
following a purchase from 18/01/2024
of course everything including delivery
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