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F
Rating: 3 out of 5
Impeccable service but outrageous prices. Some bottles are half the price on other sites...
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Customer reviews of Pleasure Wine & Arts
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 159 published reviews
Summary of reviews
Pleasure Wine & Arts consistently delivers fast, reliable service with smooth ordering and prompt shipping, as highlighted by quick deliveries, well-packaged orders, and clear communication throughout the process. Customers praise a wide selection of wines and drinks, with many noting professional service, attentive handling, and secure delivery that protects bottles during transit. The shopping experience is described as efficient and trustworthy, with repeat customers appreciating timely updates, careful packaging, and courteous assistance from staff. Overall, the store is portrayed as dependable and customer-focused, earning strong recommendations for its quality and reliability.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Una bottiglia di champagne (Dom Pérignon) è arrivata con l'etichetta tagliata...
D
Rating: 2 out of 5
Hello, I did not receive the product that was in the photo: neither the box nor the bottle match the photos! I am disappointed.
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S
Rating: 2 out of 5
UPS delivery person does not deliver to home, delivers directly to a pickup point without notifying the customer who has to do the research to find out where the package is.
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Response from Pleasure Wine & Arts
Mr. Van Eccelpoel, we are sorry that the delivery with UPS did not go well. Unfortunately, everything related to transportation is the responsibility of the carrier and is beyond our direct control. We hope you enjoy the wines and that we will see you again soon at www.pleasurewine.com!
A
Rating: 3 out of 5
Delivery complicated with UPS the rest was perfect
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Response from Pleasure Wine & Arts
Thank you for your note Mr. Merlet. We are sorry that the delivery with UPS was not smooth. We hope to see you again on your site and please let us know if you have any comments for a future delivery!
J
Rating: 4 out of 5
So kind
Response from Pleasure Wine & Arts
Thanks for the review! It's always a pleasure to help you!
M
Rating: 2 out of 5
Hello to you, Mystery on the cap with two dates: 2015 and 2016...? I am however unhappy with the delivery that was announced on a certain day, that I modified so that the package arrived later because of the conditions of too much cold (which harms the quality of conservation and keeping of the wine) and that despite my modification online arrived even earlier than the date initially announced ... Thus, a bottle of this value delivered frozen, with crystals, for a delivery error is simply unacceptable ...
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Response from Pleasure Wine & Arts
Mrs. Sylf. Thank you for your feedback, we take good note of this double mention of dates on the inside of the cork. It may be an error on the part of the producer during the bottling process, as the outer label does indeed say "2015". As for your delivery concern, we would like to point out that Pleasure Wine cannot be held responsible for changes in deliveries made directly on the UPS website and we therefore advise you to call the carrier's customer service department to inform them of the problem.
F
Rating: 3 out of 5
Tutto bene tranne la spedizione. Il vino seppur ben imballato ha viaggiato e sostato a temperature elevate ed è arrivato molto caldo al mio indirizzo. Con altro acquisto effettuato il giorno successivo in Francia presso altro negozio on line il vino verrà spedito, da Digione, quando le temperature scenderanno.
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Response from Pleasure Wine & Arts
Mr. Caputo, thank you for your comment. We are sorry about this incident. You can send us an email at [email protected] so we can discuss a solution.
J
Rating: 4 out of 5
Purchase was so simple and fast. No hidden charges! Will be using Pleasure Wine & Arts again! Thank you