Customer reviews of Pleasure Wine & Arts

9,5 /10

Based on 159 published reviews

Summary of reviews

Pleasure Wine & Arts consistently delivers fast, reliable service with smooth ordering and prompt shipping, as highlighted by quick deliveries, well-packaged orders, and clear communication throughout the process. Customers praise a wide selection of wines and drinks, with many noting professional service, attentive handling, and secure delivery that protects bottles during transit. The shopping experience is described as efficient and trustworthy, with repeat customers appreciating timely updates, careful packaging, and courteous assistance from staff. Overall, the store is portrayed as dependable and customer-focused, earning strong recommendations for its quality and reliability.

Reviews 2 and 4 stars

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Dominique T.

Published on 06/12/2025 à 10h04 following a purchase from 29/11/2025

Hello, I did not receive the product that was in the photo: neither the box nor the bottle match the photos! I am disappointed.

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SERGE V.

Published on 12/04/2025 à 07h08 following a purchase from 05/04/2025

UPS delivery person does not deliver to home, delivers directly to a pickup point without notifying the customer who has to do the research to find out where the package is.

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Response from Pleasure Wine & Arts Published on 14/04/2025

Mr. Van Eccelpoel, we are sorry that the delivery with UPS did not go well. Unfortunately, everything related to transportation is the responsibility of the carrier and is beyond our direct control. We hope you enjoy the wines and that we will see you again soon at www.pleasurewine.com!

Jongyup C.

Published on 07/10/2023 à 14h41 following a purchase from 14/09/2023

So kind

Response from Pleasure Wine & Arts Published on 09/10/2023

Thanks for the review! It's always a pleasure to help you!

Marine S.

Published on 16/12/2022 à 16h40 following a purchase from 07/12/2022

Hello to you, Mystery on the cap with two dates: 2015 and 2016...? I am however unhappy with the delivery that was announced on a certain day, that I modified so that the package arrived later because of the conditions of too much cold (which harms the quality of conservation and keeping of the wine) and that despite my modification online arrived even earlier than the date initially announced ... Thus, a bottle of this value delivered frozen, with crystals, for a delivery error is simply unacceptable ...

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Response from Pleasure Wine & Arts Published on 21/12/2022

Mrs. Sylf. Thank you for your feedback, we take good note of this double mention of dates on the inside of the cork. It may be an error on the part of the producer during the bottling process, as the outer label does indeed say "2015". As for your delivery concern, we would like to point out that Pleasure Wine cannot be held responsible for changes in deliveries made directly on the UPS website and we therefore advise you to call the carrier's customer service department to inform them of the problem.

Jenna H.

Published on 28/03/2022 à 09h52 following a purchase from 19/03/2022

Purchase was so simple and fast. No hidden charges! Will be using Pleasure Wine & Arts again! Thank you