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A
Rating: 3 out of 5
Parcel sent quickly and beautifully packaged. The items corresponded to my expectations
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Customer reviews of Podevache
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 842 published reviews
Summary of reviews
Podevache offers a consistently positive shopping experience with fast, careful packaging and reliable timely delivery across many product lines, including placemats, rugs, and outdoor pillow cases. Customers highlight the strong quality and durability of items, noting components like high-quality placemats, beautiful finishes, easy maintenance, and long-lasting use. The store stands out for attractive designs and broad variety, with several items described as visually impressive and well matched to descriptions, delivering value and satisfaction over multiple orders.
Reviews 1, 2 and 3 stars
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Rating: 2 out of 5
Hello, I sent you a message to find out how to return it and I'm disappointed that nobody answered me! I am dissatisfied with a chilienne and would like to return it! Thank you for your feedback! Sincerely
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Response from Podevache
Hello Valerie, thank you for your feedback. We received your email on Friday, January 24, but our customer service team has not yet had time to reply. Don't worry, we'll get back to you as soon as possible. We apologize for the inconvenience and thank you for your understanding.
The Pôdevache team
The Pôdevache team
M
Rating: 1 out of 5
I made a complaint and no response.
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Response from Podevache
Hello Magali, thank you for sharing your feedback with us. Your request has been processed and we have proceeded to refund your order, the return shipping costs and we have offered you an additional discount code on a future order. Sincerely yours, The Pôdevache team
M
Rating: 2 out of 5
I asked for the invoice to be removed from the parcel as it was a gift. I was told it would be done. And yet the person received the gift with the invoice...
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O
Rating: 1 out of 5
I still haven't received anything
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Response from Podevache
Hello Olivia, thank you for your feedback. According to the tracking number, your package was delivered on 12/31/2024. Please do not hesitate to contact us if you have not been able to collect your order. Best regards, The Pôdevache team
C
Rating: 3 out of 5
Disappointing rendering so product returned
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S
Rating: 3 out of 5
Expensive decor for the look of the elements
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Response from Podevache
Thank you for your feedback, Sonia. We are sorry that our products did not meet your expectations in terms of price. We take your comment into account and will do our best to offer quality products at a more affordable price in the future. As a reminder, most of our products are made to order in France at our Valentinoise factory in the Drôme region.
The Pôdevache team
The Pôdevache team
V
Rating: 1 out of 5
Goods never arrived, will be sending back when they do get here
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E
Rating: 1 out of 5
Arrived just in time for Christmas and very happy with the models chosen We've made a lot of people very happy.
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Response from Podevache
Hello Elizabeth, thank you very much for your positive review! We're delighted to have been able to provide you with models that have made people happy for Christmas. We'll continue to improve our service to ensure your complete satisfaction. We look forward to seeing you on Pôdevache.
The Pôdevache team
The Pôdevache team
D
Rating: 1 out of 5
The cushion I received looks nothing like the photo on the website! The so-called "velvet" fabric is so thin that you can see through it with a rag!
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D
Rating: 1 out of 5
Order not yet received
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M
Rating: 3 out of 5
the idea is fun and kitschy. the visuals are of average quality.
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C
Rating: 1 out of 5
I ordered two cushions from stock and they were no longer available. Very disappointed.
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M
Rating: 3 out of 5
Strong smell I was expecting nicer sets
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S
Rating: 1 out of 5
The print did not render as pictured, the colors were dull and drab. I returned the item.
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A
Rating: 2 out of 5
The item does not match the image
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C
Rating: 2 out of 5
I am very happy with my order but I will not be ordering from your site again because of DPD. Disastrous experience.
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C
Rating: 3 out of 5
The delivered order is incomplete!
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O
Rating: 1 out of 5
I never received my order. I have sent complaint emails but nothing happens. I ask what's going on and don't even get an answer. This site is a scam, don't order from it!
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Response from Podevache
Hello Ophelie, we're sorry for your negative experience on our site. Following your email, we immediately opened a dispute with our carrier and got back to you as soon as we had more information about the status of your package. We also offered to return your package, which you accepted. Your package was delivered within 48 hours. We sincerely apologize for any inconvenience caused.
The Pôdevache team
The Pôdevache team
I
Rating: 3 out of 5
It's a pity that the fasteners aren't supplied, or at least marked on the tree skirt! The balls should be dressed on both sides, as the cardboard side isn't really pretty! I liked the idea at first but I'm rather disappointed with the result! Sincerely
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S
Rating: 1 out of 5
satisfied with my order but disappointing delivery: the parcel was thrown over the gate and therefore sat in the rain all day.
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Response from Podevache
Hello Sylvie, thank you for sharing your experience with our Pôdevache website. We are very sorry for the disappointing delivery. We will do our best to improve in the future and avoid this kind of situation. We hope you enjoyed your order. Thank you for your trust and support. The Pôdevache team
V
Rating: 1 out of 5
Very high quality placemats However, the designs are a little bland.
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S
Rating: 3 out of 5
High-quality, original design table sets. Easy to maintain
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S
Rating: 1 out of 5
Carpet ordered beige and received gray. I emailed with photos and was told there was nothing they could do for me ...
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F
Rating: 1 out of 5
The parcel arrived damaged and I put the painting back on the side of the road.
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Response from Podevache
Hello Fatia, thank you for your feedback. We sincerely regret that your package arrived damaged and that this caused you inconvenience. We will take your comments into consideration and pass on the information to our delivery service provider. We apologize for the inconvenience.
The Pôdevache team
The Pôdevache team
E
Rating: 1 out of 5
I am dissatisfied with Podevache who has still not managed to deliver my order 31265 for 127.20€ dated November 27th. Despite numerous contacts with your company and the DPD carrier, I have not received my order. Given your inability to process my order, I can only ask for a refund.
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Response from Podevache
Hello Elisabeth, we are very sorry for the delivery problems you have encountered. Your order was delivered to our carrier on December 3. The relay point you chose for your delivery is not available and we have contacted you several times to find out your new delivery choice. Please get back to us as soon as possible.
The Pôdevache team
The Pôdevache team
V
Rating: 1 out of 5
Extremely satisfied Thank you very much
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L
Rating: 1 out of 5
Very disappointed with the color of the sets
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Response from Podevache
Hello Laurence, thank you for your feedback. We are sorry that the color of the sets did not meet your expectations. Please do not hesitate to return your products if they are not to your liking.
The Pôdevache team
The Pôdevache team
A
Rating: 3 out of 5
Hello, unfortunately I had to return the carpet because it did not meet my expectations in terms of quality! I'm very sorry! Have a nice day!
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V
Rating: 1 out of 5
I have not received my package. I'm still waiting to hear from you!!!!
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Response from Podevache
Hello Véronique, we're sorry you still haven't received your parcel. It was shipped on November 20 and reported as delivered on November 21. An investigation has been opened to determine the whereabouts of your parcel. We will get back to you as soon as possible with a solution. We apologize again for the inconvenience.
The Pôdevache team
The Pôdevache team
L
Rating: 3 out of 5
Too bad the placemats aren't gift-wrapped or better protected.
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N
Rating: 2 out of 5
The parcel arrived damaged. Fortunately, the candle was not broken, but the protections were clearly insufficient.
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C
Rating: 3 out of 5
Good quality, but I'm surprised to find that the placemat discolors when I wipe it with a damp cloth.
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M
Rating: 2 out of 5
The outdoor cowhide rug looks too plastic, it would be nicer with more brown stains Kind regards
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M
Rating: 1 out of 5
Pretend goods are coming from Germany whilst it's coming from UK and then you are stuck paying 30% VAT and border costs. And it took ages to arrive. Do not recommend. No customer service on top.
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Response from Podevache
Hello Melissa, we're sorry you had a bad experience on our site. Our products are sent from France and do not transit via the UK to Belgium. After inspection of your photos by our quality department, the coasters were in conformity. Please do not hesitate to return the item for a refund.
The Pôdevache team
The Pôdevache team
V
Rating: 3 out of 5
Mixed experience insofar as 1) the framed image "wavers" insofar as insufficiently drawn; 2) the glass was dirty.
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V
Rating: 3 out of 5
TOP PACKAGING BUT STILL WAITING FOR MY TWO CUSHION COVERS :(
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D
Rating: 1 out of 5
Unfortunately the colors were not good. I had to return the package....
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Response from Podevache
Hello Dominique, we're sorry to hear that you've had problems with the colors of your products. Customer satisfaction is very important to us and we take all feedback into account to improve the shopping experience on our site. Thank you for sharing your opinion with us.
The Pôdevache team
The Pôdevache team
N
Rating: 1 out of 5
The products in general meet my expectations, but less so the content of my order. After-sales service is rather slow. Kind regards
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Response from Podevache
Hello Natalia, thank you for sharing your opinion with us. We're delighted that our products are meeting your expectations.
During this summer period, our after-sales team is reduced and response times are exceptionally long. We apologize for any inconvenience caused. We thank you for your confidence and hope to see you soon.
Sincerely yours, the Pôdevache team.
During this summer period, our after-sales team is reduced and response times are exceptionally long. We apologize for any inconvenience caused. We thank you for your confidence and hope to see you soon.
Sincerely yours, the Pôdevache team.
S
Rating: 2 out of 5
I bought a frame with a deer on it and there is a trace of orange felt on it.
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