Podevache offers a consistently positive shopping experience with fast, careful packaging and reliable timely delivery across many product lines, including placemats, rugs, and outdoor pillow cases. Customers highlight the strong quality and durability of items, noting components like high-quality placemats, beautiful finishes, easy maintenance, and long-lasting use. The store stands out for attractive designs and broad variety, with several items described as visually impressive and well matched to descriptions, delivering value and satisfaction over multiple orders.
The description of personalized products on the website is limited and confusing. It would be wise to write in black and white which style of typography is used for which model. You could even add photos to match. I was expecting to be shown the finished model for validation before printing. I'm very disappointed with the final result and the customer service / after-sales service is very poor.
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Response from Podevache
Hello Stéphanie,
We're sorry that you're disappointed with the end result and that our customer service didn't meet your expectations. We will take your comments into consideration and assure you that our descriptions of customized products will be clearer to avoid such inconveniences. We do our best to improve our service and your satisfaction. Thank you for your feedback.
The Pôdevache team
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Corinne M.
Rating: 3 out of 5
following a purchase from 17/12/2023
There was a defect on the last painting I bought. I hope this will not happen again with my next purchase because your paintings are original.
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Response from Podevache
Hello Corinne,
We're sorry you've had a problem with your painting, and we're doing our best to offer you ever-better quality. That's why we invite you to contact us by email so that we can better understand what happened and offer you a solution.
The Pôdevache team
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Anne-Marie F.
Rating: 3 out of 5
following a purchase from 17/12/2023
The items were as ordered. However, the packaging left something to be desired. I got the impression of a hastily made cardboard box. Too bad
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Response from Podevache
Hello Anne-Marie,
We are sorry that the packaging was not up to your expectations. Placemats are normally packed flat in a cardboard box to protect them from the various impacts associated with delivery.
The Pôdevache team
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Nathalie M.
Rating: 2 out of 5
following a purchase from 14/12/2023
Worry-free order and delivery, but disappointed by the product given the price, not even nice packaging to upgrade it.
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Response from Podevache
Hello Nathalie,
We are sorry that the product did not meet your expectations. We will continue to work hard to improve the quality and presentation of our products.
The Pôdevache team
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Jean-Claude B.
Rating: 1 out of 5
following a purchase from 14/12/2023
Crap
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Response from Podevache
Hello Jean-Claude,
We're sorry you're disappointed with Pôdevache products. However, we can assure you that all our vinyl placemats are made in France at our factory in Valence, Drôme. We invite you to take a look at our manufacturing processes on our social networks to find out more about the origin of our products. Finally, if you are not satisfied with your order, please return it to us for a full refund.
The Pôdevache team
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Anne S.
Rating: 1 out of 5
following a purchase from 04/12/2023
I thought the name "podevache" would be on the set.
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Response from Podevache
Hello Anne,
It's not right that the Pôdevache brand name is not written on the placemat. As it's a dark model that you ordered, the name should still be marked in black on the bottom right-hand corner of the placemat. If this is not the case, please let us know so that we can find a solution.
The Pôdevache team
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Laurence K.
Rating: 1 out of 5
following a purchase from 09/12/2023
The delivery system or the choice of carrier is really not adapted to this holiday season .... You pay delivery charges and the service is not rendered.
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Response from Podevache
Hello Laurence,
We are very sorry that you were disappointed with the delivery service. We have escalated the various issues to the carrier in order to provide you with a better experience. Unfortunately, they are very busy at Christmas time. We will do our best to ensure that you are satisfied with our services in the future.
The Pôdevache team
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Sylvaine G.
Rating: 1 out of 5
following a purchase from 04/12/2023
Delivery with DPD was a disaster... and it's not the first time this carrier has failed. A real pain to receive my parcel 🥵
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Response from Podevache
Hello Sylvaine,
We are very sorry that you have encountered these difficulties with DPD. We apologize and hope your next experience with Pôdevache will be better.
The Pôdevache team
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Caroline E.
Rating: 1 out of 5
following a purchase from 04/12/2023
Much less be than durbuinternet
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Response from Podevache
Hello Caroline,
Thank you for taking the time to share your opinion. We appreciate your feedback and take your comments very seriously. We are sorry that the product did not meet your expectations.
The Pôdevache team
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Fred E.
Rating: 1 out of 5
following a purchase from 02/12/2023
Non-compliance with telephone instructions (accents) 2 inappropriate text heights
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Response from Podevache
Hello Fred,
We're really sorry for the lack of compliance. Could you please contact us directly by email so that we can find a solution together?
The Pôdevache team
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Mlanie T.
Rating: 3 out of 5
following a purchase from 27/11/2023
The colors of the cushions are much less bright and luminous than in the photos on the site.
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Sylvie B.
Rating: 1 out of 5
following a purchase from 24/11/2023
I ordered a framed poster: it arrived broken because it was insufficiently protected. Fortunately, I was able to get a prompt refund.
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Response from Podevache
Hello Sylvie,
We're sorry you had such a bad experience with us. We take your feedback very seriously and will do everything we can to make sure it doesn't happen again. Thank you very much for your comment.
The Pôdevache team
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Ilaria F.
Rating: 1 out of 5
following a purchase from 17/11/2023
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Nathalie L.
Rating: 3 out of 5
following a purchase from 02/09/2023
Too small
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Response from Podevache
Hello Nathalie,
We're sorry that the bowl mat doesn't fit. However, the dimensions of our products are clearly indicated on our site so that there is no disappointment upon receipt.
The Pôdevache team
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Murielle V.
Rating: 3 out of 5
following a purchase from 28/08/2023
No information was received regarding confirmation of shipment of the parcel and the possibility of tracking the parcel. With no news of the order, I contacted the after-sales service, which told me that the parcel had been available for 1 week at point relais x, but the parcel was not there. After contacting DPD, it turned out to be at another relay point. On the other hand, very satisfied with the items received.
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Sandrina D.
Rating: 3 out of 5
following a purchase from 19/08/2023
I put 3 stars because the product corresponded to my expectations BUT after one week it is full of oreole. Yet it's only for putting my dog's bowls. In short, it doesn't look like anything. Very disappointed
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Response from Podevache
Hello Sandrina,
We are sorry to hear that you are not satisfied with our product. We make a point of always offering a quality product and understand your disappointment. Could you please contact us by email at [email protected] with photos of your bowl mat so that we can understand and offer you a solution?
The Pôdevache team
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Frederique R.
Rating: 1 out of 5
following a purchase from 12/08/2023
Big problem with the delivery company and still waiting for half of my order. So not satisfied at all for an order of almost 200 euros.
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Response from Podevache
Hello Frederique,
We are sorry that you have encountered difficulties with our delivery service provider. We have put your missing items back into production as quickly as possible following your complaint. You should receive them shortly. We hope you enjoy the items you have received.
The Pôdevache team
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Christelle B.
Rating: 2 out of 5
following a purchase from 15/07/2023
My parcel left your premises without the carrier having contacted me I was the one who had to call to find out where my parcel was unacceptable
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Christinem0Nset2 D.
Rating: 3 out of 5
following a purchase from 07/07/2023
Drawing description not always true to print on placemats
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Christine H.
Rating: 1 out of 5
following a purchase from 11/07/2023
Be careful with returns: you'll have to pay the shipping costs, which is bad enough, but what's worse is that the refund amount is deducted from the purchase's shipping costs. A scandal. I won't be buying from you again.
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Response from Podevache
Hello Christine,
We understand your frustration and we're very sorry. For your information, we cover 50% of shipping costs and charge the remaining 50% to customers. We don't offer these costs on our website (except for a first order or during a commercial operation) to be as transparent as possible and not to increase the final price of our products. We produce 90% of our products in France, so our margins are low.
The Pôdevache team
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Nathalie V.
Rating: 3 out of 5
following a purchase from 08/07/2023
Hello, I ordered 2 outside cushions, the same as I already had, it was to complete and I received two velvet cushions so disappointed.
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Response from Podevache
Hello Nathalie,
We're sorry to hear about your disappointment. After checking, you have indeed ordered 2 velvet cushions as specified in the product title and description. Our customer team is always available to help you find the ideal solution for you. Don't hesitate to contact us if you have a problem. We're here to help.
The Pôdevache team
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Laetitia L.
Rating: 1 out of 5
following a purchase from 20/05/2023
Very nice product
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Evelyne L.
Rating: 2 out of 5
following a purchase from 20/05/2023
Poor quality
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Response from Podevache
Hello Evelyne,
Thank you for your feedback. We are sorry to hear that you were not satisfied with our products. We strive to provide the best quality and are constantly improving to meet your needs. Please feel free to return your item for a refund.
The Pôdevache team
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Caroline L.
Rating: 1 out of 5
following a purchase from 21/03/2023
Terribly disappointed by the carpet. A pale copy.
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Response from Podevache
Hello Caroline,
Thank you for your feedback. We're sorry you were disappointed by the material of our carpets. However, the vinyl material is clearly specified in our various product sheets. Indeed, the model you chose was a trompe l'oeil braided model and not a real braid as you wished.
The Pôdevache team
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Stephanie T.
Rating: 2 out of 5
following a purchase from 05/02/2023
Unfortunately, the deckchairs and tables purchased were quickly damaged.
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Response from Podevache
Hello, Stéphanie,
We are very sorry that you were disappointed with your deckchairs and tables. Have you followed our care instructions? And what did you think of your other products? Please do not hesitate to write to us directly to find out more.
The Pôdevache team
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Brigitte D.
Rating: 1 out of 5
following a purchase from 11/03/2023
Very high prices! Not enough offers!
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Response from Podevache
Hello Brigitte,
Thank you for your feedback. The prices of our products start from 16€. We do our utmost to make French design and manufacturing accessible to as many people as possible. In fact, 90% of our products are imagined and designed in our Drôme workshop 🇫🇷. We rarely run special offers, as our ambition is to offer top-quality products at the best value for money all year round.
The Pôdevache team
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Marie P.
Rating: 1 out of 5
following a purchase from 24/04/2023
product in stock, i order then my order is cancelled immediately. too bad!
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Response from Podevache
Hello Marie,
Thank you for your feedback. We understand your frustration and apologize again for the inconvenience. We always try to keep our stock up to date and fill customer orders as quickly as possible. We did have a stock problem with the pouch you ordered. We have therefore offered you an exchange or a refund.
The Pôdevache team
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Bastien A.
Rating: 2 out of 5
following a purchase from 11/05/2023
One of the two placemats was not at all what it looked like on the website. After a call to customer service to ask about the possibility of exchanging for an extra pair in addition to the set that doesn't match the visual, you're kindly told that you'll have to pay for the return postage and also for the new order... a shame for a MIF brand.
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Marie V.
Rating: 1 out of 5
following a purchase from 10/05/2023
perfect
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Karin S.
Rating: 3 out of 5
following a purchase from 08/05/2023
Delivered to another address. Received anyway after many steps...
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Response from Podevache
Hello Karin,
Thank you for your feedback. We are sorry that your parcel was delivered to another address and that this has caused additional steps to receive it. We have passed on the information to our delivery company.
The Pôdevache team
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