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V
Rating: 1 out of 5
Goods never arrived, will be sending back when they do get here
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Customer reviews of Podevache
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 842 published reviews
Summary of reviews
Podevache offers a consistently positive shopping experience with fast, careful packaging and reliable timely delivery across many product lines, including placemats, rugs, and outdoor pillow cases. Customers highlight the strong quality and durability of items, noting components like high-quality placemats, beautiful finishes, easy maintenance, and long-lasting use. The store stands out for attractive designs and broad variety, with several items described as visually impressive and well matched to descriptions, delivering value and satisfaction over multiple orders.
Reviews 1 and 2 stars
Reset filtersE
Rating: 1 out of 5
Arrived just in time for Christmas and very happy with the models chosen We've made a lot of people very happy.
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Response from Podevache
Hello Elizabeth, thank you very much for your positive review! We're delighted to have been able to provide you with models that have made people happy for Christmas. We'll continue to improve our service to ensure your complete satisfaction. We look forward to seeing you on Pôdevache.
The Pôdevache team
The Pôdevache team
D
Rating: 1 out of 5
The cushion I received looks nothing like the photo on the website! The so-called "velvet" fabric is so thin that you can see through it with a rag!
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D
Rating: 1 out of 5
Order not yet received
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C
Rating: 1 out of 5
I ordered two cushions from stock and they were no longer available. Very disappointed.
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S
Rating: 1 out of 5
The print did not render as pictured, the colors were dull and drab. I returned the item.
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A
Rating: 2 out of 5
The item does not match the image
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C
Rating: 2 out of 5
I am very happy with my order but I will not be ordering from your site again because of DPD. Disastrous experience.
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O
Rating: 1 out of 5
I never received my order. I have sent complaint emails but nothing happens. I ask what's going on and don't even get an answer. This site is a scam, don't order from it!
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Response from Podevache
Hello Ophelie, we're sorry for your negative experience on our site. Following your email, we immediately opened a dispute with our carrier and got back to you as soon as we had more information about the status of your package. We also offered to return your package, which you accepted. Your package was delivered within 48 hours. We sincerely apologize for any inconvenience caused.
The Pôdevache team
The Pôdevache team
S
Rating: 1 out of 5
satisfied with my order but disappointing delivery: the parcel was thrown over the gate and therefore sat in the rain all day.
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Response from Podevache
Hello Sylvie, thank you for sharing your experience with our Pôdevache website. We are very sorry for the disappointing delivery. We will do our best to improve in the future and avoid this kind of situation. We hope you enjoyed your order. Thank you for your trust and support. The Pôdevache team
V
Rating: 1 out of 5
Very high quality placemats However, the designs are a little bland.
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S
Rating: 1 out of 5
Carpet ordered beige and received gray. I emailed with photos and was told there was nothing they could do for me ...
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F
Rating: 1 out of 5
The parcel arrived damaged and I put the painting back on the side of the road.
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Response from Podevache
Hello Fatia, thank you for your feedback. We sincerely regret that your package arrived damaged and that this caused you inconvenience. We will take your comments into consideration and pass on the information to our delivery service provider. We apologize for the inconvenience.
The Pôdevache team
The Pôdevache team
E
Rating: 1 out of 5
I am dissatisfied with Podevache who has still not managed to deliver my order 31265 for 127.20€ dated November 27th. Despite numerous contacts with your company and the DPD carrier, I have not received my order. Given your inability to process my order, I can only ask for a refund.
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Response from Podevache
Hello Elisabeth, we are very sorry for the delivery problems you have encountered. Your order was delivered to our carrier on December 3. The relay point you chose for your delivery is not available and we have contacted you several times to find out your new delivery choice. Please get back to us as soon as possible.
The Pôdevache team
The Pôdevache team
V
Rating: 1 out of 5
Extremely satisfied Thank you very much
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L
Rating: 1 out of 5
Very disappointed with the color of the sets
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Response from Podevache
Hello Laurence, thank you for your feedback. We are sorry that the color of the sets did not meet your expectations. Please do not hesitate to return your products if they are not to your liking.
The Pôdevache team
The Pôdevache team
V
Rating: 1 out of 5
I have not received my package. I'm still waiting to hear from you!!!!
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Response from Podevache
Hello Véronique, we're sorry you still haven't received your parcel. It was shipped on November 20 and reported as delivered on November 21. An investigation has been opened to determine the whereabouts of your parcel. We will get back to you as soon as possible with a solution. We apologize again for the inconvenience.
The Pôdevache team
The Pôdevache team
N
Rating: 2 out of 5
The parcel arrived damaged. Fortunately, the candle was not broken, but the protections were clearly insufficient.
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M
Rating: 2 out of 5
The outdoor cowhide rug looks too plastic, it would be nicer with more brown stains Kind regards
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M
Rating: 1 out of 5
Pretend goods are coming from Germany whilst it's coming from UK and then you are stuck paying 30% VAT and border costs. And it took ages to arrive. Do not recommend. No customer service on top.
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Response from Podevache
Hello Melissa, we're sorry you had a bad experience on our site. Our products are sent from France and do not transit via the UK to Belgium. After inspection of your photos by our quality department, the coasters were in conformity. Please do not hesitate to return the item for a refund.
The Pôdevache team
The Pôdevache team
D
Rating: 1 out of 5
Unfortunately the colors were not good. I had to return the package....
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Response from Podevache
Hello Dominique, we're sorry to hear that you've had problems with the colors of your products. Customer satisfaction is very important to us and we take all feedback into account to improve the shopping experience on our site. Thank you for sharing your opinion with us.
The Pôdevache team
The Pôdevache team
N
Rating: 1 out of 5
The products in general meet my expectations, but less so the content of my order. After-sales service is rather slow. Kind regards
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Response from Podevache
Hello Natalia, thank you for sharing your opinion with us. We're delighted that our products are meeting your expectations.
During this summer period, our after-sales team is reduced and response times are exceptionally long. We apologize for any inconvenience caused. We thank you for your confidence and hope to see you soon.
Sincerely yours, the Pôdevache team.
During this summer period, our after-sales team is reduced and response times are exceptionally long. We apologize for any inconvenience caused. We thank you for your confidence and hope to see you soon.
Sincerely yours, the Pôdevache team.
S
Rating: 2 out of 5
I bought a frame with a deer on it and there is a trace of orange felt on it.
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D
Rating: 1 out of 5
The colors of the cushion are much paler than those on the site and it's not real "velvet" but just a fluffy fabric, really very disappointing!
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C
Rating: 1 out of 5
What I ordered was not delivered
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Response from Podevache
Hello Celine, thank you for your feedback. We're sorry to hear that you haven't received your order. Could you please contact us so that we can solve this problem as soon as possible? We will do our best to deliver what you ordered as soon as possible. We hope you'll give us another chance to show you our commitment to customer satisfaction.
The Pôdevache team.
The Pôdevache team.
J
Rating: 2 out of 5
Dimensional error
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Response from Podevache
Hello Jackie, thank you for your feedback. We apologize for the error in the dimensions and have returned your mat. To apologize for the inconvenience, we have offered you the first mat we received. You will soon receive the second one at your home.
The Pôdevache team
The Pôdevache team
V
Rating: 1 out of 5
Received the item and sent it back immediately. The picture on the website is misleading as it looks like the coaster has relief but it doesn't; a piece of linoleum! However, I must admit that the product description is clear, I should never have ordered knowing that I would have to pay for the return!
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Response from Podevache
Hello Valerie,
We're sorry you weren't satisfied with your order. We do have many trompe l'oeil designs, but all our products are printed on vinyl. We do our best to provide clear and accurate descriptions of our products, but we take your comments very seriously and will do our utmost to improve our site and avoid any confusion in the future.
The Pôdevache team
We're sorry you weren't satisfied with your order. We do have many trompe l'oeil designs, but all our products are printed on vinyl. We do our best to provide clear and accurate descriptions of our products, but we take your comments very seriously and will do our utmost to improve our site and avoid any confusion in the future.
The Pôdevache team
C
Rating: 2 out of 5
My order did not correspond to the simulation I made on the internet. Too bad
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Response from Podevache
Hello Caroline, thank you for your feedback. We are sorry that your experience on our site did not live up to your expectations. However, your design conforms to the examples shown on the product sheet. It is clearly stated that this is only a preview, but that the final rendering is that shown as an example. Next time, don't hesitate to send us an email to validate the proof.
The Pôdevache team
The Pôdevache team
L
Rating: 2 out of 5
I sent the placemats back. The print is blurred, even though the placemats are thick and of "good quality". I wasn't convinced by the print quality for the price. What's more, Podevache doesn't make returns easy: there's no pre-filled label with their contact details, and returns are at the customer's expense (it costs 10 euros for 6 placemats).
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Response from Podevache
Hello Lea, we're sorry you weren't entirely satisfied with your order. We take your comments into account and are constantly working to improve our products. As far as return shipping costs are concerned, they are indeed at the buyer's expense to guarantee you the fairest prices.
The Pôdevache team
The Pôdevache team
L
Rating: 1 out of 5
Candles not conforming to their descriptions.
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Response from Podevache
Hello Lea, thank you for your review. We're sorry you had a disappointing experience with our candles. Could you please contact us directly by e-mail at [email protected] to find out why you are not satisfied?
The Pôdevache team
The Pôdevache team
M
Rating: 1 out of 5
Disappointing: The rendering of the copies received does not correspond to what is shown on the site: much darker and without contrast. Items can be returned, but at the buyer's expense (which is more than €10).
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Response from Podevache
Hello Mireille, we're sorry to hear that you were disappointed with the items you received. We would like to assure you that we do our utmost to ensure that our products correspond to the photos presented on our site. We also understand your dissatisfaction with the return shipping costs, but would like to remind you that we do our utmost to provide you with a pleasant shopping experience. Thank you for your understanding.
The Pôdevache team
The Pôdevache team
N
Rating: 2 out of 5
The two frames ordered arrived broken. I'm waiting for a new shipment
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Response from Podevache
Hello Nathalie, we're sorry to hear that your frames arrived broken. We sincerely apologize for the inconvenience and assure you that we will do our utmost to reship them as soon as possible. We hope you will be completely satisfied with your next order. Thank you for your patience and understanding.
The Podevache team
The Podevache team
M
Rating: 1 out of 5
I am not satisfied at all! I still haven't received my parcel, I absolutely have to change my delivery service!
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Response from Podevache
Hello Marjorie, we are very sorry that you have not yet received your parcel. Your parcel was dispatched 2 days after the date of your order, but the carrier has indeed encountered problems in the delivery of your parcel. We apologize for the inconvenience.
The Pôdevache team
The Pôdevache team
M
Rating: 1 out of 5
My order is what I expected.
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P
Rating: 2 out of 5
Quality product, but disastrous delivery withDPP
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E
Rating: 1 out of 5
The carpet didn't meet my expectations and I had to pay €30 in return costs to have it refunded.
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Response from Podevache
Hello Emilie, we're sorry the carpet didn't meet your expectations. Indeed, as indicated in our terms and conditions, return shipping costs are at the customer's expense. Sincerely, the Podevache team.
V
Rating: 1 out of 5
Nice! But disappointed because it's not what I ordered
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Response from Podevache
Hello Violette Gladys, thank you for taking the time to share your review. We're sorry to hear that your order didn't live up to your expectations. Could you please send us a photo of the item received so that we can understand what happened?
The Pôdevache team
The Pôdevache team
M
Rating: 1 out of 5
I am very satisfied with my orders. The product conforms to the site and is of good quality, delivery times are short and respected.
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N
Rating: 1 out of 5
top
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K
Rating: 2 out of 5
No after-sales service I'm still waiting for a return slip which I have to sort out myself. Returns are almost impossible and given the prices this is unacceptable.
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Response from Podevache
Hello Karine, we are sorry for your negative experience with our after-sales service. We replied to all your emails within 24 hours, explaining how to return an item. In accordance with our terms and conditions, you are indeed responsible for the return shipping costs. It was also clearly stated on the product sheet that the carpet was vinyl and not suede or real leather, and the color you received was exactly what you ordered. Best regards.
The Pôdevache team
The Pôdevache team