Customer reviews of Podevache

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 3 842 published reviews
5 3 454 90% 4 158 4% 3 76 2% 2 50 1% 1 104 3%

Summary of reviews

Podevache offers a consistently positive shopping experience with fast, careful packaging and reliable timely delivery across many product lines, including placemats, rugs, and outdoor pillow cases. Customers highlight the strong quality and durability of items, noting components like high-quality placemats, beautiful finishes, easy maintenance, and long-lasting use. The store stands out for attractive designs and broad variety, with several items described as visually impressive and well matched to descriptions, delivering value and satisfaction over multiple orders.

1 star review

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A
Alix L.
Rating: 1 out of 5
following a purchase from 02/03/2024
Two weeks later I still haven't received my order. It is absolutely necessary to propose the delivery in point relay!
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Response from Podevache
Hello Alix, thank you very much for your feedback. We are sorry for the delay in delivery, we do our best to improve our services and we take into account your suggestion for the delivery in point relay. We hope to be able to satisfy you for your next purchases.
The Pôdevache team
D
[email protected] M.
Rating: 1 out of 5
following a purchase from 27/01/2024
Of the two placemats purchased. One had red spots that appeared within a few days.
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Response from Podevache
Hello Dorothee,
We're very sorry that you've had a problem with one of our placemats. We take our customers' satisfaction to heart and will do our utmost to resolve this problem quickly. We invite you to contact us directly by email at [email protected] in order to find a satisfactory solution for you. We hope that despite this incident, you will continue to appreciate our brand and our products. Thank you for your confidence, the Pôdevache team.
C
Charlotte F.
Rating: 1 out of 5
following a purchase from 07/02/2024
PACKAGE NOT RECEIVED
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Response from Podevache
Hello Charlotte,
Thank you for your feedback. We are sorry to hear that your package has not been received. It was shipped on February 12. We will reship it as soon as possible.
The Pôdevache team
M
Martine H.
Rating: 1 out of 5
following a purchase from 28/01/2024
Very happy with my order
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Ladislas S.
Rating: 1 out of 5
following a purchase from 22/01/2024
The service provider in charge of the dpd delivery really sucked at late delivery 3 times! With delivery dates not kept. So although the product meets my expectations, I won't be recommending pdts podevache as long as dpd remains its delivery service provider.
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Response from Podevache
Hello Ladislas,
We are sorry to hear that you have experienced problems with the delivery of your Pôdevache order. We do our best to work with the most reliable providers in order to guarantee punctual delivery, unfortunately this was not the case for your order and we sincerely apologize. We will take your feedback into account and work with our supplier to improve our delivery service. We hope you will give us another chance in the future.
The Pôdevache team.
I
Infinitio I.
Rating: 1 out of 5
following a purchase from 14/01/2024
The color is different from the
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Response from Podevache
Hello Infinitio,
We're sorry you weren't satisfied with the color of your cushion. Please do not hesitate to send us an email at [email protected] so that we can work together to find a solution.
The Pôdevache team
C
Christian C.
Rating: 1 out of 5
following a purchase from 08/01/2024
Order not received
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Response from Podevache
Hello Christian,
We're sorry you haven't yet received your order. According to your tracking number, your package has been delivered since January 19th. If this is not the case, please contact us directly by email so that we can find a solution for you.
The Pôdevache team
B
Berangere M.
Rating: 1 out of 5
following a purchase from 22/12/2023
a very high priced placemat for poor quality, the print is already damaged after only a week's use ... Very disappointed
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Response from Podevache
Hello Bérangère,
We're sorry to hear that you've experienced problems with our Pôdevache placemat. Please feel free to send us an email with a photo of your product so that we can work together to find a solution. Thank you for sharing your experience with us, we are continually working to improve our service and your feedback is very valuable to us. We look forward to hearing from you again in the future.
The Pôdevache team.
S
Stéphanie N.
Rating: 1 out of 5
following a purchase from 19/12/2023
The description of personalized products on the website is limited and confusing. It would be wise to write in black and white which style of typography is used for which model. You could even add photos to match. I was expecting to be shown the finished model for validation before printing. I'm very disappointed with the final result and the customer service / after-sales service is very poor.
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Response from Podevache
Hello Stéphanie,
We're sorry that you're disappointed with the end result and that our customer service didn't meet your expectations. We will take your comments into consideration and assure you that our descriptions of customized products will be clearer to avoid such inconveniences. We do our best to improve our service and your satisfaction. Thank you for your feedback.
The Pôdevache team
J
Jean-Claude B.
Rating: 1 out of 5
following a purchase from 14/12/2023
Crap
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Response from Podevache
Hello Jean-Claude,
We're sorry you're disappointed with Pôdevache products. However, we can assure you that all our vinyl placemats are made in France at our factory in Valence, Drôme. We invite you to take a look at our manufacturing processes on our social networks to find out more about the origin of our products. Finally, if you are not satisfied with your order, please return it to us for a full refund.
The Pôdevache team
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Anne S.
Rating: 1 out of 5
following a purchase from 04/12/2023
I thought the name "podevache" would be on the set.
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Response from Podevache
Hello Anne,
It's not right that the Pôdevache brand name is not written on the placemat. As it's a dark model that you ordered, the name should still be marked in black on the bottom right-hand corner of the placemat. If this is not the case, please let us know so that we can find a solution.
The Pôdevache team
L
Laurence K.
Rating: 1 out of 5
following a purchase from 09/12/2023
The delivery system or the choice of carrier is really not adapted to this holiday season .... You pay delivery charges and the service is not rendered.
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Response from Podevache
Hello Laurence,
We are very sorry that you were disappointed with the delivery service. We have escalated the various issues to the carrier in order to provide you with a better experience. Unfortunately, they are very busy at Christmas time. We will do our best to ensure that you are satisfied with our services in the future.
The Pôdevache team
S
Sylvaine G.
Rating: 1 out of 5
following a purchase from 04/12/2023
Delivery with DPD was a disaster... and it's not the first time this carrier has failed. A real pain to receive my parcel 🥵
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Response from Podevache
Hello Sylvaine,
We are very sorry that you have encountered these difficulties with DPD. We apologize and hope your next experience with Pôdevache will be better.
The Pôdevache team
C
Caroline E.
Rating: 1 out of 5
following a purchase from 04/12/2023
Much less be than durbuinternet
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Response from Podevache
Hello Caroline,
Thank you for taking the time to share your opinion. We appreciate your feedback and take your comments very seriously. We are sorry that the product did not meet your expectations.
The Pôdevache team
F
Fred E.
Rating: 1 out of 5
following a purchase from 02/12/2023
Non-compliance with telephone instructions (accents) 2 inappropriate text heights
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Response from Podevache
Hello Fred,

We're really sorry for the lack of compliance. Could you please contact us directly by email so that we can find a solution together?

The Pôdevache team
S
Sylvie B.
Rating: 1 out of 5
following a purchase from 24/11/2023
I ordered a framed poster: it arrived broken because it was insufficiently protected. Fortunately, I was able to get a prompt refund.
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Response from Podevache
Hello Sylvie,

We're sorry you had such a bad experience with us. We take your feedback very seriously and will do everything we can to make sure it doesn't happen again. Thank you very much for your comment.

The Pôdevache team
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Ilaria F.
Rating: 1 out of 5
following a purchase from 17/11/2023
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Frederique R.
Rating: 1 out of 5
following a purchase from 12/08/2023
Big problem with the delivery company and still waiting for half of my order. So not satisfied at all for an order of almost 200 euros.
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Response from Podevache
Hello Frederique,

We are sorry that you have encountered difficulties with our delivery service provider. We have put your missing items back into production as quickly as possible following your complaint. You should receive them shortly. We hope you enjoy the items you have received.

The Pôdevache team
C
Christine H.
Rating: 1 out of 5
following a purchase from 11/07/2023
Be careful with returns: you'll have to pay the shipping costs, which is bad enough, but what's worse is that the refund amount is deducted from the purchase's shipping costs. A scandal. I won't be buying from you again.
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Response from Podevache
Hello Christine,

We understand your frustration and we're very sorry. For your information, we cover 50% of shipping costs and charge the remaining 50% to customers. We don't offer these costs on our website (except for a first order or during a commercial operation) to be as transparent as possible and not to increase the final price of our products. We produce 90% of our products in France, so our margins are low.

The Pôdevache team
L
Laetitia L.
Rating: 1 out of 5
following a purchase from 20/05/2023
Very nice product
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Caroline L.
Rating: 1 out of 5
following a purchase from 21/03/2023
Terribly disappointed by the carpet. A pale copy.
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Response from Podevache
Hello Caroline,

Thank you for your feedback. We're sorry you were disappointed by the material of our carpets. However, the vinyl material is clearly specified in our various product sheets. Indeed, the model you chose was a trompe l'oeil braided model and not a real braid as you wished.

The Pôdevache team
B
Brigitte D.
Rating: 1 out of 5
following a purchase from 11/03/2023
Very high prices! Not enough offers!
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Response from Podevache
Hello Brigitte,

Thank you for your feedback. The prices of our products start from 16€. We do our utmost to make French design and manufacturing accessible to as many people as possible. In fact, 90% of our products are imagined and designed in our Drôme workshop 🇫🇷. We rarely run special offers, as our ambition is to offer top-quality products at the best value for money all year round.

The Pôdevache team
M
Marie P.
Rating: 1 out of 5
following a purchase from 24/04/2023
product in stock, i order then my order is cancelled immediately. too bad!
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Response from Podevache
Hello Marie,

Thank you for your feedback. We understand your frustration and apologize again for the inconvenience. We always try to keep our stock up to date and fill customer orders as quickly as possible. We did have a stock problem with the pouch you ordered. We have therefore offered you an exchange or a refund.

The Pôdevache team
M
Marie V.
Rating: 1 out of 5
following a purchase from 10/05/2023
perfect
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