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A
Rating: 1 out of 5
Zero, they sent me expired product
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Customer reviews of Pop’s America
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 563 published reviews
Summary of reviews
Pop's America consistently delivers fast and reliable service with quick, on-time or earlier-than-expected shipping and well-packaged orders that protect the contents. Customers highlight a broad, accessible product catalog with authentic, unique items from the USA, including favorite drinks and snacks, often accompanied by small gifts and thoughtful packaging. The shopping experience is enhanced by clear, responsive communication and easy ordering, with many reviews praising fast delivery, accurate order fulfillment, and helpful customer support. Overall, customers repeatedly note fast delivery, good packaging, and a strong selection of products that meet expectations.
1 star review
Reset filtersF
Rating: 1 out of 5
Unable to send the ordered products, no response to my complaint despite a dozen emails over the past 3 weeks. I have placed thousands of online orders and I have never seen a company so incompetent and disrespectful to its customers. Avoid!
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B
Rating: 1 out of 5
More than 1 month since I ordered, no news from the site. I have followed up several times with the site, both by email and by phone, no news, no information. Since today I can no longer log into the site with my credentials. I have lost my order and the euros that go with it. Hoping they wake up and show a bit of professionalism. Mondial Relay informs me that the package has "gone missing" in their center but that it is another structure that sent the package and that I will not be refunded.
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D
Rating: 1 out of 5
I did not receive the correct order. I am terribly disappointed. Not only will I not place any more orders with you, but I also discourage it and I will make it known. I ordered chili powder and I received snack cakes.
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C
Rating: 1 out of 5
Quite disappointed as this is the second time they forget a drink but the most annoying thing is that they almost never respond when I send an email to request a solution, so disappointed.
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J
Rating: 1 out of 5
Placed my first order with them for 8 Louisiana sauces, received other sauces instead. Despite my complaint emails, no response from them, nor from my multiple phone calls. It seems like there is no one there! No customer service! Completely avoid! I report them on the Signalconso platform.
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F
Rating: 1 out of 5
Missing product in the order, unable to contact support as they do not respond, even on their social networks. Had to open a dispute on PayPal and even on the platform they did not respond, so I was refunded by PayPal fortunately.
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V
Rating: 1 out of 5
Order of two bottles placed on November 8, 2025. According to the Mondial Relay tracking, the package was shipped on 10/11/2025 but was never delivered. Despite several attempts to contact the seller (emails, website form, and phone calls), I received no response. I also sent a registered letter requesting a refund, which was never picked up by the recipient. I cannot judge the quality of the products since I never received them, but my experience with customer service is very unsatisfactory due to the complete lack of communication.
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E
Rating: 1 out of 5
Dissatisfied. 4 products with expired dates: M&Ms cookie (Oct 25), M&Ms pretzel (Aug 25), Twitter cookie shower (Sept 25) and pop tart chocolate&marshmallow box Dec 25). I hope at least that the products will be refunded. E
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L
Rating: 1 out of 5
Order received with a candy scent different from the one ordered. I contacted Pops America several times to report the error, with no response. Very disappointed with the customer service. I do not recommend.
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L
Rating: 1 out of 5
All the bags were expired and several already opened
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M
Rating: 1 out of 5
There was an error in my order. It has now been over a month since I have been trying to get in touch. When I had the honor of receiving a response, I was informed that the correct order would be sent to me and asked to remove the negative comments. Obviously, I have received nothing from them...
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B
Rating: 1 out of 5
I ordered the short-dated box: it said to use within 3 weeks. But it wasn't. I received my parcel on 12/12/2024. The box is full... of expired stuff: Lions (Sept 2024), milkybar (Nov 2024), milklicious (Oct 2024), beef rangers (22/08/2024)... It's all there. It was a Christmas present. I'm not going to give expired food! I'm extremely disappointed! Can I return it and get my money back?
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Response from Pop’s America
Hello,
That's the point of buying an anti-gaspi box, to have products at 70% off on average.
No text talks about a short date or 3 weeks, it is well written, an anti-gaspi box with products whose DDM and not DLC is exceeded.
That's how it is on any food website.
Why buy an anti-gaspi box and complain that the dates have passed?
Bonne continuation.
That's the point of buying an anti-gaspi box, to have products at 70% off on average.
No text talks about a short date or 3 weeks, it is well written, an anti-gaspi box with products whose DDM and not DLC is exceeded.
That's how it is on any food website.
Why buy an anti-gaspi box and complain that the dates have passed?
Bonne continuation.
R
Rating: 1 out of 5
No snickers! What can I do?
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Response from Pop’s America
What can I do?
Nothing at all.
On the day you placed your order, you received an email warning you that your order was out of stock, with a refund the same day, before the order had even been dispatched...
Nothing at all.
On the day you placed your order, you received an email warning you that your order was out of stock, with a refund the same day, before the order had even been dispatched...
A
Rating: 1 out of 5
The package was incomplete
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M
Rating: 1 out of 5
delivery in relay and not home will not be withdrawn because handicapped
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N
Rating: 1 out of 5
Not at all the products ordered Very bad experience.
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S
Rating: 1 out of 5
I don't receive the order quantity, not cool
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Response from Pop’s America
Hello,
What's the problem? We haven't received an email.
You ordered 13 packs and 2 cans, everything is in order.
Please get back to us.
What's the problem? We haven't received an email.
You ordered 13 packs and 2 cans, everything is in order.
Please get back to us.
C
Rating: 1 out of 5
Disappointed with the box compared to the price I was looking forward to.
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Response from Pop’s America
Hello,
We're sorry that the mega box didn't suit you, there were over 120€ of products instead of 99€, all the top US brands, the US best sellers, the box was even much better than the photo.
Our apologies.
We're sorry that the mega box didn't suit you, there were over 120€ of products instead of 99€, all the top US brands, the US best sellers, the box was even much better than the photo.
Our apologies.
E
Rating: 1 out of 5
All the bottles and cans have expired. It's a disgrace to sell these products without gas.
Translated reviews
Response from Pop’s America
Hello,
In no case have you bought expired bottles, 3/4 of your order contains Chinese bottles.
The date on the bottles is the date of manufacture, not the expiration date.
This information is given on the website, but also on the flyer you received in your parcel.
All food products from China have this factory date.
All products are recently manufactured, and each date is displayed on the website and on your invoice.
Thank you for your understanding.
In no case have you bought expired bottles, 3/4 of your order contains Chinese bottles.
The date on the bottles is the date of manufacture, not the expiration date.
This information is given on the website, but also on the flyer you received in your parcel.
All food products from China have this factory date.
All products are recently manufactured, and each date is displayed on the website and on your invoice.
Thank you for your understanding.
L
Rating: 1 out of 5
I'm disappointed because I thought I had ordered 3 boxes of 48 candies like on the picture and I received only 3 candies.
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Response from Pop’s America
Hello,
The product sheet shows the product by the unit, the description indicates the product by the unit.
What's more, you've taken care to choose each flavor, so it's surprising to think that you can get a whole box of 48 candies for 1.99.
It's normal to give a negative review when the service isn't up to scratch, but in this case your review is based on a lack of information on your part.
The product sheet shows the product by the unit, the description indicates the product by the unit.
What's more, you've taken care to choose each flavor, so it's surprising to think that you can get a whole box of 48 candies for 1.99.
It's normal to give a negative review when the service isn't up to scratch, but in this case your review is based on a lack of information on your part.
C
Rating: 1 out of 5
Delivery in 24h planned at 15€, We received it 3 days later.
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Response from Pop’s America
Hello,
After checking your department was considered and announced in 48h instead of 24h with GLS Express.
In fact the delivery was made in 72h instead of 48h due to the fact that you were absent during the first delivery attempt.
The delivery driver therefore came back a second time the next day.
Thank you for your feedback.
After checking your department was considered and announced in 48h instead of 24h with GLS Express.
In fact the delivery was made in 72h instead of 48h due to the fact that you were absent during the first delivery attempt.
The delivery driver therefore came back a second time the next day.
Thank you for your feedback.
A
Rating: 1 out of 5
Order arrived 3 days later than I asked for express delivery and the product was all damaged.
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Response from Pop’s America
Hello,
For transparency to other customers, your Chronopost tracking (fully reimbursed by the way): https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XP790312309FR&langue=en
You can see the order shipped on Monday, but as you don't seem to understand, it's not Pop's America driving the Chronopost truck to your door.
It's a post-Black Friday shipment, the sorting centers had huge volumes of parcels to process, which delayed some parcels including yours.
We replied every day to your aggressive messages or you never replied, but just aggressiveness in your exchanges, even when we tried to explain to you that we couldn't be at the driver's side, you don't seem to understand... It can't be easy every day, that's for sure...
You also forgot to mention that you were reimbursed the full €18 transport cost!!! Now it's harder to say thank you for the commercial gesture when we weren't obliged to do so, especially by refunding the full amount...
Once again, you've mixed up our service with that of the transport, you can't even say thank you! On the other hand, you know how to write a negative review...
Regarding your damaged products, next time remember to read the description when you buy a product marked damaged, and well it is damaged (dents on cans Monster Peachy) ...
For transparency to other customers, your Chronopost tracking (fully reimbursed by the way): https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XP790312309FR&langue=en
You can see the order shipped on Monday, but as you don't seem to understand, it's not Pop's America driving the Chronopost truck to your door.
It's a post-Black Friday shipment, the sorting centers had huge volumes of parcels to process, which delayed some parcels including yours.
We replied every day to your aggressive messages or you never replied, but just aggressiveness in your exchanges, even when we tried to explain to you that we couldn't be at the driver's side, you don't seem to understand... It can't be easy every day, that's for sure...
You also forgot to mention that you were reimbursed the full €18 transport cost!!! Now it's harder to say thank you for the commercial gesture when we weren't obliged to do so, especially by refunding the full amount...
Once again, you've mixed up our service with that of the transport, you can't even say thank you! On the other hand, you know how to write a negative review...
Regarding your damaged products, next time remember to read the description when you buy a product marked damaged, and well it is damaged (dents on cans Monster Peachy) ...
M
Rating: 1 out of 5
One of the four products ordered was faulty (slight leak from bottle). Outer package intact. After-sales service says it's my fault. First and last order.
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Response from Pop’s America
Hello,
We processed your complaint within 24 hours. A glass bottle was slightly emptied according to your photos and account without being uncapped.
We have reimbursed the bottle in the form of a credit note as indicated in our terms and conditions, despite the fact that you made no reservations when you received the package. The bottle had leaked but there was no trace of liquid in the package.
As mentioned, in the event of damage to the parcel, we do not return the product but reimburse it in the form of a credit note for amounts of less than 10€.
At no time did we indicate that the problem came from you, but that we had never encountered this problem, i.e. a glass bottle that empties without being opened and broken, nothing more.
We apologize for this incident.
Thank you very much.
We processed your complaint within 24 hours. A glass bottle was slightly emptied according to your photos and account without being uncapped.
We have reimbursed the bottle in the form of a credit note as indicated in our terms and conditions, despite the fact that you made no reservations when you received the package. The bottle had leaked but there was no trace of liquid in the package.
As mentioned, in the event of damage to the parcel, we do not return the product but reimburse it in the form of a credit note for amounts of less than 10€.
At no time did we indicate that the problem came from you, but that we had never encountered this problem, i.e. a glass bottle that empties without being opened and broken, nothing more.
We apologize for this incident.
Thank you very much.
R
Rating: 1 out of 5
Very bad, an unpleasant experience. Would not recommend!
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Response from Pop’s America
Hello,
Thank you for hanging up on us when we called to try to understand.
You didn't like the dried meat and cheddar spray, we can understand because you didn't like it, but to come and say that you had a bad experience ordering at 3:30 pm on August 10, 2022 and receiving your package on August 11, 2022 at 1 pm, less than 24 hours later, what a bad experience.
I wish you all the best.
Thank you for hanging up on us when we called to try to understand.
You didn't like the dried meat and cheddar spray, we can understand because you didn't like it, but to come and say that you had a bad experience ordering at 3:30 pm on August 10, 2022 and receiving your package on August 11, 2022 at 1 pm, less than 24 hours later, what a bad experience.
I wish you all the best.