English 
Français 
Español 
Italiano 
L
Rating: 4 out of 5
The cookies have arrived expired
Translated reviews
Customer reviews of Pop’s America
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 572 published reviews
Summary of reviews
Pop's America consistently delivers fast and reliable service with quick, on-time or earlier-than-expected shipping and well-packaged orders that protect the contents. Customers highlight a broad, accessible product catalog with authentic, unique items from the USA, including favorite drinks and snacks, often accompanied by small gifts and thoughtful packaging. The shopping experience is enhanced by clear, responsive communication and easy ordering, with many reviews praising fast delivery, accurate order fulfillment, and helpful customer support. Overall, customers repeatedly note fast delivery, good packaging, and a strong selection of products that meet expectations.
Reviews 1, 2, 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
Hello, good products but the number was not correct. Ordered 30 Butterfinger but received only 29. Already sent an email to report it but no response from them.
Translated reviews
M
Rating: 4 out of 5
The products are correct, but the carrier needs to be reviewed.
Translated reviews
K
Rating: 4 out of 5
Easy to navigate website, had a chance to order exactly what I wanted and missed from the US - Snyder's Pretzels with Jalapeño and Buffalo spices! Yummy! The only downside was Mondial Relay shipping, once it the parcel got into Barcelona it got stuck somewhere for over 3 weeks! It eventually arrived to me in Menorca over a month later. Other than that the product is good and I recommend this site.
Translated reviews
F
Rating: 4 out of 5
Perfect package, delivered on time
Translated reviews
J
Rating: 4 out of 5
I ordered mini packs of cereal, the problem is they go until September 2026.
Translated reviews
N
Rating: 4 out of 5
Delivered very quickly the ordered products, too bad to be limited by expirations!
Translated reviews
R
Rating: 1 out of 5
The deadline announced on the site on the evening of the order was doubled the next day at confirmation! I could not give the item as planned based on the information from the order/website. Very disappointing
Translated reviews
N
Rating: 2 out of 5
I received an expired article.
Translated reviews
A
Rating: 4 out of 5
Excellent but it's a shame that the shipping costs are so high
Translated reviews
R
Rating: 4 out of 5
Great discovery arrived very quickly accommodating and available team just one mistake on a product I'm waiting for the team's response. I recommend 100% to rediscover the taste of the users
Translated reviews
A
Rating: 1 out of 5
Zero, they sent me expired product
Translated reviews
F
Rating: 3 out of 5
A lot of choices of rare products in France! Quick and efficient processing of the order but it's a pity to charge for shipping when the amount announcing its free shipping has been exceeded!...
Translated reviews
F
Rating: 1 out of 5
Unable to send the ordered products, no response to my complaint despite a dozen emails over the past 3 weeks. I have placed thousands of online orders and I have never seen a company so incompetent and disrespectful to its customers. Avoid!
Translated reviews
P
Rating: 4 out of 5
Different and original aperitif
Translated reviews
J
Rating: 4 out of 5
Some of the items arrived damaged. Otherwise, no worries.
Translated reviews
N
Rating: 3 out of 5
Fast delivery. Disappointed, I thought the lollipops would be frankly bigger...
Translated reviews
P
Rating: 4 out of 5
Very unfortunate that it is so often out of stock on jell'o pudding free products
Translated reviews
E
Rating: 3 out of 5
I removed 1 star for the delivery time (almost 2 months!), and 1 star for sending to the wrong pickup point (we had exchanged several messages on this subject).
Translated reviews
B
Rating: 1 out of 5
More than 1 month since I ordered, no news from the site. I have followed up several times with the site, both by email and by phone, no news, no information. Since today I can no longer log into the site with my credentials. I have lost my order and the euros that go with it. Hoping they wake up and show a bit of professionalism. Mondial Relay informs me that the package has "gone missing" in their center but that it is another structure that sent the package and that I will not be refunded.
Translated reviews
D
Rating: 1 out of 5
I did not receive the correct order. I am terribly disappointed. Not only will I not place any more orders with you, but I also discourage it and I will make it known. I ordered chili powder and I received snack cakes.
Translated reviews
M
Rating: 2 out of 5
Nothing clearly indicated that these were 125 g pots and not 250 like those usually bought elsewhere; you had to read the composition to see it; for the price, it was super expensive.
Translated reviews
S
Rating: 3 out of 5
Fast delivery, well-packaged package, well-made site
Translated reviews
C
Rating: 1 out of 5
Quite disappointed as this is the second time they forget a drink but the most annoying thing is that they almost never respond when I send an email to request a solution, so disappointed.
Translated reviews
M
Rating: 4 out of 5
always very good, I have always had good products, I really love this site. The only problem is the communication with customer service. I had an error in my order, I had ordered pink Lemonade chewing gums and I received plain Bubblegum chewing gums. I called several times, left messages and sent emails, but I never got a response.
Translated reviews
J
Rating: 1 out of 5
Placed my first order with them for 8 Louisiana sauces, received other sauces instead. Despite my complaint emails, no response from them, nor from my multiple phone calls. It seems like there is no one there! No customer service! Completely avoid! I report them on the Signalconso platform.
Translated reviews
F
Rating: 1 out of 5
Missing product in the order, unable to contact support as they do not respond, even on their social networks. Had to open a dispute on PayPal and even on the platform they did not respond, so I was refunded by PayPal fortunately.
Translated reviews
J
Rating: 3 out of 5
Delivery of products that expire in December 2025
Translated reviews
J
Rating: 3 out of 5
For the order I was able to place recently, everything went well, received in a very reasonable time with all the ordered products. However, for an order placed earlier, since the corresponding package never arrived, I requested a refund and that has not yet been done. Above all, I have been waiting for the refund confirmation from them for 3 weeks. I find this a bit unacceptable.
Translated reviews
S
Rating: 4 out of 5
Package in good condition, although I hoped to receive it before the arrival of the New Year.
Translated reviews
V
Rating: 1 out of 5
Order of two bottles placed on November 8, 2025. According to the Mondial Relay tracking, the package was shipped on 10/11/2025 but was never delivered. Despite several attempts to contact the seller (emails, website form, and phone calls), I received no response. I also sent a registered letter requesting a refund, which was never picked up by the recipient. I cannot judge the quality of the products since I never received them, but my experience with customer service is very unsatisfactory due to the complete lack of communication.
Translated reviews
E
Rating: 1 out of 5
Dissatisfied. 4 products with expired dates: M&Ms cookie (Oct 25), M&Ms pretzel (Aug 25), Twitter cookie shower (Sept 25) and pop tart chocolate&marshmallow box Dec 25). I hope at least that the products will be refunded. E
Translated reviews
M
Rating: 3 out of 5
It's a shame that the delivery was long and that I couldn't find the products that were previously available on your site. I remain satisfied but slightly disappointed, especially considering the delivery price... thank you!
Translated reviews
W
Rating: 2 out of 5
Immediately after placing my order I asked them to change the location for the delivery, they never responded back or supported my request
Translated reviews
L
Rating: 3 out of 5
! can of heinz tomato soup was not in order but charged
Translated reviews
L
Rating: 1 out of 5
Order received with a candy scent different from the one ordered. I contacted Pops America several times to report the error, with no response. Very disappointed with the customer service. I do not recommend.
Translated reviews
P
Rating: 2 out of 5
The candies had not been stored properly; they were dry and crumbly, unfortunately
Translated reviews
L
Rating: 1 out of 5
All the bags were expired and several already opened
Translated reviews
M
Rating: 3 out of 5
Order went well but one can arrived damaged which is regrettable because it was a gift. Best regards
Translated reviews
G
Rating: 3 out of 5
The package has arrived: opened and torn but the food was all fine. The food was well packaged in bubble wrap but the package was open.
Translated reviews