Pop's America delivers consistently fast delivery and orders arrive well within promised windows, with many customers noting speed, careful packaging, and delivery that matches or exceeds expectations. They highlight reliable packaging, protective wrapping for fragile items, and products arriving exactly as described or planned, contributing to a smooth, repeatable buying experience. The product selection stands out for uniqueness and usefulness, with customers expressing enthusiasm for items that are not easily found elsewhere and noting value for money and good prices. Customer service is praised as attentive and accommodating, with quick responses and efficient handling contributing to overall satisfaction and a high likelihood of reordering.
For the order I was able to place recently, everything went well, received in a very reasonable time with all the ordered products. However, for an order placed earlier, since the corresponding package never arrived, I requested a refund and that has not yet been done. Above all, I have been waiting for the refund confirmation from them for 3 weeks. I find this a bit unacceptable.
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Stanislav M.
Rating: 4 out of 5
following a purchase from 28/12/2025
Package in good condition, although I hoped to receive it before the arrival of the New Year.
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Valerie B.
Rating: 1 out of 5
following a purchase from 08/11/2025
Order of two bottles placed on November 8, 2025. According to the Mondial Relay tracking, the package was shipped on 10/11/2025 but was never delivered. Despite several attempts to contact the seller (emails, website form, and phone calls), I received no response. I also sent a registered letter requesting a refund, which was never picked up by the recipient. I cannot judge the quality of the products since I never received them, but my experience with customer service is very unsatisfactory due to the complete lack of communication.
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Emma M.
Rating: 1 out of 5
following a purchase from 29/11/2025
Dissatisfied. 4 products with expired dates: M&Ms cookie (Oct 25), M&Ms pretzel (Aug 25), Twitter cookie shower (Sept 25) and pop tart chocolate&marshmallow box Dec 25). I hope at least that the products will be refunded. E
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Marianne B.
Rating: 3 out of 5
following a purchase from 18/11/2025
It's a shame that the delivery was long and that I couldn't find the products that were previously available on your site. I remain satisfied but slightly disappointed, especially considering the delivery price... thank you!
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Wesley G.
Rating: 2 out of 5
following a purchase from 02/12/2025
Immediately after placing my order I asked them to change the location for the delivery, they never responded back or supported my request
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Liz K.
Rating: 3 out of 5
following a purchase from 06/12/2025
! can of heinz tomato soup was not in order but charged
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Laurence C.
Rating: 1 out of 5
following a purchase from 20/11/2025
Order received with a candy scent different from the one ordered. I contacted Pops America several times to report the error, with no response. Very disappointed with the customer service. I do not recommend.
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Paige B.
Rating: 2 out of 5
following a purchase from 15/11/2025
The candies had not been stored properly; they were dry and crumbly, unfortunately
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Laurent E.
Rating: 1 out of 5
following a purchase from 26/11/2025
All the bags were expired and several already opened
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Marie-José M.
Rating: 3 out of 5
following a purchase from 02/12/2025
Order went well but one can arrived damaged which is regrettable because it was a gift. Best regards
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Gael B.
Rating: 3 out of 5
following a purchase from 05/11/2025
The package has arrived: opened and torn but the food was all fine. The food was well packaged in bubble wrap but the package was open.
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Yohan Y.
Rating: 4 out of 5
following a purchase from 07/11/2025
Package well wrapped in bubble wrap, corresponds perfectly to what I ordered thank you very much.
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Eric W.
Rating: 4 out of 5
following a purchase from 20/10/2025
Serious seller. Package received on time and great packaging for the products.
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Sophie M.
Rating: 4 out of 5
following a purchase from 14/10/2025
Super. Great variety. Packed with care. All accounted for. Only downside, jelly beans were mixed together regardless of their flavour, leading to exclusion of friend with allergies...
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Pierre V.
Rating: 4 out of 5
following a purchase from 16/10/2025
OK
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Manuella R.
Rating: 1 out of 5
following a purchase from 23/08/2025
There was an error in my order. It has now been over a month since I have been trying to get in touch. When I had the honor of receiving a response, I was informed that the correct order would be sent to me and asked to remove the negative comments. Obviously, I have received nothing from them...
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Marc T.
Rating: 4 out of 5
following a purchase from 20/09/2025
One of my favorite sites to find US products!
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Jerome P.
Rating: 3 out of 5
following a purchase from 15/09/2025
One of the sauce bottle caps was broken, causing sauce to spill in the package.
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Laetitia F.
Rating: 3 out of 5
following a purchase from 10/09/2025
This is the first time I am disappointed, the monster cans are damaged, the cardboard smells of mold.
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Nicolas W.
Rating: 3 out of 5
following a purchase from 31/08/2025
I have placed several orders very well even if cans are a bit damaged but this time I ordered a can that I received crushed and empty it leaked in the package it is probably the fault of the delivery but customer service did not respond
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Guillaume H.
Rating: 2 out of 5
following a purchase from 01/09/2025
3 cans out of 4 damaged a bit disappointed me who collects Monster energy since the first time I ordered none were damaged
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Response from Pop’s America
Hello Guillaume,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your last order did not meet your expectations. Your satisfaction is important to us and we strive to ensure the quality of our products. Please feel free to contact us to discuss your experience, we would be happy to find a solution with you.
Best regards,
The Pop's America team
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Miguel V.
Rating: 4 out of 5
following a purchase from 18/08/2025
Everything was perfect, but there was a small dead insect in the box...
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Aude M.
Rating: 3 out of 5
following a purchase from 11/12/2024
Order compliant but choice of carrier to be reviewed...10 days waiting then modified parcel relay 4km away with no possible means of transport... I'm not sure I'll repeat the experience, too bad. Nevertheless, I can't fault the impeccable customer service.
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Timéo M.
Rating: 4 out of 5
following a purchase from 09/12/2024
very good product and the products are beautiful and well delivered it is a good site
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Béatrice D.
Rating: 1 out of 5
following a purchase from 07/12/2024
I ordered the short-dated box: it said to use within 3 weeks. But it wasn't. I received my parcel on 12/12/2024. The box is full... of expired stuff: Lions (Sept 2024), milkybar (Nov 2024), milklicious (Oct 2024), beef rangers (22/08/2024)... It's all there. It was a Christmas present. I'm not going to give expired food! I'm extremely disappointed! Can I return it and get my money back?
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Response from Pop’s America
Hello,
That's the point of buying an anti-gaspi box, to have products at 70% off on average.
No text talks about a short date or 3 weeks, it is well written, an anti-gaspi box with products whose DDM and not DLC is exceeded.
That's how it is on any food website.
Why buy an anti-gaspi box and complain that the dates have passed?
Bonne continuation.
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Delphine G.
Rating: 3 out of 5
following a purchase from 05/12/2024
The contents of the box are great. Honestly, I think it's very good value for money. However, I was a little disappointed when I opened it. I thought it would be delivered in a pretty box, but in fact it's just all in the box. A small drawback for me as a Christmas gift-giver. The packaging would be a plus. Thank you for your seriousness, fast delivery. See you soon.
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Response from Pop’s America
Hello,
Thank you for your feedback. The description clearly states that since 01/01/2024, the box is sent in a normal box to reduce the use of packaging.
We used to use 2 boxes, plus packing for a simple box, we decided a year ago to reduce this packaging to avoid overconsumption of cardboard.
Thank you for your help.
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Fab T.
Rating: 4 out of 5
following a purchase from 29/11/2024
Good products but shipping costs too high in relay.
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Response from Pop’s America
Hello,
Thank you for your feedback.
The shipping costs are high in relay point when you order heavy items.
In your case 20 cans, that's more than 10Kg. Yes, 10€ for shipping may seem high, but your package wasn't 500g, the carrier charges by weight.
Do the test at the post office, and you'll see the price you pay for 1Kg and for 10Kg, it will triple or quadruple.
But in your case, it was free because you used a promotional code that reduced your bill by more than 10€,
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Estelle A.
Rating: 4 out of 5
following a purchase from 02/12/2024
Good evening, just a small comment on the purchase of my box, I thought the items were in a cardboard box.
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Remy L.
Rating: 1 out of 5
following a purchase from 20/11/2024
No snickers! What can I do?
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Response from Pop’s America
What can I do?
Nothing at all.
On the day you placed your order, you received an email warning you that your order was out of stock, with a refund the same day, before the order had even been dispatched...
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Clément B.
Rating: 4 out of 5
following a purchase from 09/11/2024
Order received in perfect condition which is rare I was able to buy 19types of premium drinks and very few in this condition only regret, there are not enough kind of premium in this shop
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Mathieu G.
Rating: 2 out of 5
following a purchase from 02/11/2024
👎🏻
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Response from Pop’s America
Hello,
Thank you for your feedback.
We have support available if you have encountered a problem with your order.
Your order seems to have been delivered within 48 hours, no claims pending.
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Bernardino F.
Rating: 4 out of 5
following a purchase from 01/11/2024
corresponds to my order (although the photo is slightly misleading the boxes are really small in real compared to the photo on the site in short there is choice and fast delivery I thank you and I highly recommend
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Response from Pop’s America
Hello,
Thank you for your feedback.
The box shows the number of candies on the picture, the weight of 42g is also indicated.
We put the photo of the product coming from the brand, we try to put all the information so that you are not surprised on this type of article.
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Beatrice D.
Rating: 4 out of 5
following a purchase from 27/10/2024
Very good just one can that exploded even with its packaging it's a shame
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Blein C.
Rating: 4 out of 5
following a purchase from 23/10/2024
thank you, very happy with my order.
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Matthieu P.
Rating: 4 out of 5
following a purchase from 10/10/2024
Always perfect service and fast delivery. The only downside is that many products are out of stock.
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Jacqueline T.
Rating: 3 out of 5
following a purchase from 09/10/2024
Great except for the use-by date which is 9/12:24 whereas I took two, one for now and the other for Christmas (so not possible).
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Response from Pop’s America
Hello,
Thank you for your feedback. The rating of 3 is a bit harsh.
The date is well indicated as you point out.
It's a cake preparation, even after the 09/12 date the product will remain 100% identical. It's only October...
Thank you very much.
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Nicolas G.
Rating: 3 out of 5
following a purchase from 07/10/2024
Order complete, products conform but some products were out of date ... it's very limited too bad
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Response from Pop’s America
Nicolas,
You're very kind, of course.
But instead of coming up with preposterous opinions and apologizing, at what point did you not understand anything here?
In addition to being misguided, you order for 47€, and your negative review on all platforms concerns a product you paid for with a 30% discount, a product with a big date in bold indicated: 20/08/2024, or with its big logo, pink and blue: ANTI-GASPI
More info here: https://popsamerica.com/barres-chocolatees/2730-mars-loaded-lamington.html
And with a bold red date in the shopping cart to say Hééé Ohhh, check moi frero, my date is in red, 20/08/2024, t'as bien compris .... ???
Frankly, a broken product, an opened drink, a lost parcel, ok we understand, but having to suffer your lack of diligence, or too much stupidity... STOP, stop buying food on the internet...
And let's be really silly Nicolas, we're well aware that 4 weeks after the date indicated on a SEC product, it's very expired...
It's going to be terrible between now and 2028, when no more dry products or products with sugar will have a date, what are you going to do? Are you going to continue crying on the net and throwing away goods while millions of people starve to death?
Morality, we display the dates in the product listing, on the product, in the basket and on the invoice. What's more, if the product is past its date, a big ANTI-GASPI logo on it, the date in red in the basket summary...
So stop, be an adult, take responsibility for your mistakes, stop complaining without even questioning yourself...
Yes, the customer is king, but that doesn't give him the right to criticize unnecessarily.
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Pierrick L.
Rating: 4 out of 5
following a purchase from 07/10/2024
Wide choice of original products, reasonable prices. The only downside is that the American licorice is tasteless. For the rest, nothing to say
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Virginie C.
Rating: 3 out of 5
following a purchase from 07/10/2024
The parcel arrived open at the collection point. Some of the sweets had become hot.
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Response from Pop’s America
Hello,
Thank you for your feedback.
We haven't found any complaints with Chronopost or with us.
You should have refused the parcel as indicated on the website in the case of an open parcel.
We are surprised that the sweets could have become warm at this time of year.
Some candies like the one you ordered:
Jelly Filled Brains have a gummy, runny appearance which is their normal appearance.
Thank you for your feedback, but next time if something like this happens, you have the right to refuse the parcel at the relay point.
Have a nice day.
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