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É
Rating: 1 out of 5
Everything melted down
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Customer reviews of Pop’s America
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 657 published reviews
Summary of reviews
Pop's America delivers consistently fast delivery and orders arrive well within promised windows, with many customers noting speed, careful packaging, and delivery that matches or exceeds expectations. They highlight reliable packaging, protective wrapping for fragile items, and products arriving exactly as described or planned, contributing to a smooth, repeatable buying experience. The product selection stands out for uniqueness and usefulness, with customers expressing enthusiasm for items that are not easily found elsewhere and noting value for money and good prices. Customer service is praised as attentive and accommodating, with quick responses and efficient handling contributing to overall satisfaction and a high likelihood of reordering.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Fast and efficient, however the price has increased, it's madness
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A
Rating: 1 out of 5
I received cereals whose expiration date was in November. I contacted customer service, but I was ignored.
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F
Rating: 1 out of 5
Order never received and the seller is impossible to reach.
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A
Rating: 1 out of 5
One product with one month validity
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I
Rating: 3 out of 5
Order well received and compliant, but disappointed by the customer service. The site indicated that delivery to a pickup point was free for orders over 69 €, which was my case. However, delivery fees were charged to me. I contacted customer service for explanations, but I received no response. Too bad, as a simple return would have been appreciated.
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A
Rating: 2 out of 5
The jelly doesn't set, quite disappointed with the product
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R
Rating: 1 out of 5
The deadline announced on the site on the evening of the order was doubled the next day at confirmation! I could not give the item as planned based on the information from the order/website. Very disappointing
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N
Rating: 2 out of 5
I received an expired article.
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A
Rating: 1 out of 5
Zero, they sent me expired product
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F
Rating: 3 out of 5
A lot of choices of rare products in France! Quick and efficient processing of the order but it's a pity to charge for shipping when the amount announcing its free shipping has been exceeded!...
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F
Rating: 1 out of 5
Unable to send the ordered products, no response to my complaint despite a dozen emails over the past 3 weeks. I have placed thousands of online orders and I have never seen a company so incompetent and disrespectful to its customers. Avoid!
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N
Rating: 3 out of 5
Fast delivery. Disappointed, I thought the lollipops would be frankly bigger...
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E
Rating: 3 out of 5
I removed 1 star for the delivery time (almost 2 months!), and 1 star for sending to the wrong pickup point (we had exchanged several messages on this subject).
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B
Rating: 1 out of 5
More than 1 month since I ordered, no news from the site. I have followed up several times with the site, both by email and by phone, no news, no information. Since today I can no longer log into the site with my credentials. I have lost my order and the euros that go with it. Hoping they wake up and show a bit of professionalism. Mondial Relay informs me that the package has "gone missing" in their center but that it is another structure that sent the package and that I will not be refunded.
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D
Rating: 1 out of 5
I did not receive the correct order. I am terribly disappointed. Not only will I not place any more orders with you, but I also discourage it and I will make it known. I ordered chili powder and I received snack cakes.
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M
Rating: 2 out of 5
Nothing clearly indicated that these were 125 g pots and not 250 like those usually bought elsewhere; you had to read the composition to see it; for the price, it was super expensive.
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S
Rating: 3 out of 5
Fast delivery, well-packaged package, well-made site
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C
Rating: 1 out of 5
Quite disappointed as this is the second time they forget a drink but the most annoying thing is that they almost never respond when I send an email to request a solution, so disappointed.
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J
Rating: 1 out of 5
Placed my first order with them for 8 Louisiana sauces, received other sauces instead. Despite my complaint emails, no response from them, nor from my multiple phone calls. It seems like there is no one there! No customer service! Completely avoid! I report them on the Signalconso platform.
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F
Rating: 1 out of 5
Missing product in the order, unable to contact support as they do not respond, even on their social networks. Had to open a dispute on PayPal and even on the platform they did not respond, so I was refunded by PayPal fortunately.
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J
Rating: 3 out of 5
Delivery of products that expire in December 2025
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J
Rating: 3 out of 5
For the order I was able to place recently, everything went well, received in a very reasonable time with all the ordered products. However, for an order placed earlier, since the corresponding package never arrived, I requested a refund and that has not yet been done. Above all, I have been waiting for the refund confirmation from them for 3 weeks. I find this a bit unacceptable.
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V
Rating: 1 out of 5
Order of two bottles placed on November 8, 2025. According to the Mondial Relay tracking, the package was shipped on 10/11/2025 but was never delivered. Despite several attempts to contact the seller (emails, website form, and phone calls), I received no response. I also sent a registered letter requesting a refund, which was never picked up by the recipient. I cannot judge the quality of the products since I never received them, but my experience with customer service is very unsatisfactory due to the complete lack of communication.
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E
Rating: 1 out of 5
Dissatisfied. 4 products with expired dates: M&Ms cookie (Oct 25), M&Ms pretzel (Aug 25), Twitter cookie shower (Sept 25) and pop tart chocolate&marshmallow box Dec 25). I hope at least that the products will be refunded. E
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M
Rating: 3 out of 5
It's a shame that the delivery was long and that I couldn't find the products that were previously available on your site. I remain satisfied but slightly disappointed, especially considering the delivery price... thank you!
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W
Rating: 2 out of 5
Immediately after placing my order I asked them to change the location for the delivery, they never responded back or supported my request
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L
Rating: 3 out of 5
! can of heinz tomato soup was not in order but charged
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L
Rating: 1 out of 5
Order received with a candy scent different from the one ordered. I contacted Pops America several times to report the error, with no response. Very disappointed with the customer service. I do not recommend.
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P
Rating: 2 out of 5
The candies had not been stored properly; they were dry and crumbly, unfortunately
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L
Rating: 1 out of 5
All the bags were expired and several already opened
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M
Rating: 3 out of 5
Order went well but one can arrived damaged which is regrettable because it was a gift. Best regards
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G
Rating: 3 out of 5
The package has arrived: opened and torn but the food was all fine. The food was well packaged in bubble wrap but the package was open.
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M
Rating: 1 out of 5
There was an error in my order. It has now been over a month since I have been trying to get in touch. When I had the honor of receiving a response, I was informed that the correct order would be sent to me and asked to remove the negative comments. Obviously, I have received nothing from them...
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J
Rating: 3 out of 5
One of the sauce bottle caps was broken, causing sauce to spill in the package.
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L
Rating: 3 out of 5
This is the first time I am disappointed, the monster cans are damaged, the cardboard smells of mold.
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N
Rating: 3 out of 5
I have placed several orders very well even if cans are a bit damaged but this time I ordered a can that I received crushed and empty it leaked in the package it is probably the fault of the delivery but customer service did not respond
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G
Rating: 2 out of 5
3 cans out of 4 damaged a bit disappointed me who collects Monster energy since the first time I ordered none were damaged
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Response from Pop’s America
Hello Guillaume,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your last order did not meet your expectations. Your satisfaction is important to us and we strive to ensure the quality of our products. Please feel free to contact us to discuss your experience, we would be happy to find a solution with you.
Best regards,
The Pop's America team
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your last order did not meet your expectations. Your satisfaction is important to us and we strive to ensure the quality of our products. Please feel free to contact us to discuss your experience, we would be happy to find a solution with you.
Best regards,
The Pop's America team
A
Rating: 3 out of 5
Order compliant but choice of carrier to be reviewed...10 days waiting then modified parcel relay 4km away with no possible means of transport... I'm not sure I'll repeat the experience, too bad. Nevertheless, I can't fault the impeccable customer service.
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B
Rating: 1 out of 5
I ordered the short-dated box: it said to use within 3 weeks. But it wasn't. I received my parcel on 12/12/2024. The box is full... of expired stuff: Lions (Sept 2024), milkybar (Nov 2024), milklicious (Oct 2024), beef rangers (22/08/2024)... It's all there. It was a Christmas present. I'm not going to give expired food! I'm extremely disappointed! Can I return it and get my money back?
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Response from Pop’s America
Hello,
That's the point of buying an anti-gaspi box, to have products at 70% off on average.
No text talks about a short date or 3 weeks, it is well written, an anti-gaspi box with products whose DDM and not DLC is exceeded.
That's how it is on any food website.
Why buy an anti-gaspi box and complain that the dates have passed?
Bonne continuation.
That's the point of buying an anti-gaspi box, to have products at 70% off on average.
No text talks about a short date or 3 weeks, it is well written, an anti-gaspi box with products whose DDM and not DLC is exceeded.
That's how it is on any food website.
Why buy an anti-gaspi box and complain that the dates have passed?
Bonne continuation.