Customer reviews of Pop’s America

Hello,

It's clearly indicated on the Box's product sheet that the photo is contractual but that you'll get all the major US brands.
The card indicates 25 products, you got 27 or 28, and the total of the products sent is much higher than the price of the products shown on the photo.

We can't change the photos every week, as this is a discovery box with a range of products from the US, Asia etc...

Sorry you didn't take the time to read the product description.

Hello,

Thank you for your feedback.
Very expensive delivery? You opted for home delivery at 6.99€. 6,99€ for a 24h delivery, ordered at 12h35, you are delivered the next day at 15h, but yes it seems expensive for 24h delivery.

You had the option of relay point delivery at 4.49....

Out-of-date products? No, not really, they have expiry dates... The products concerned have an ANTI-GASPI logo, with the date displayed on each product in bold, but also before entering the item file and again in red this time if it has passed in your basket.
It's also shown on your invoice. In terms of transparency, we'll leave you to find better.

Your review is really surprising, at least the content of the review which is totally absurd.
We wish you all the best.

Hello,

We have already replied to you by email.
You're mixing up "best before" and "sell by" dates.

On all the boxes you took, there was an error on our part on a dried meat.

All the other products, i.e. around 80 items, all had an expiry date of more than 3 months, except for 3 products ending on 31/08/24, which you received on 02/08/24. That's still one month of consumption on 3 products.
It seems pointless to explain again the US dates and the Chinese dates, which are the date of manufacture and not the best-before date, since our email went unanswered.

For the 3 products which finish at the end of August, hurry up and consume them before they become radioactive on 31/08....

Hello,

We don't have any email from you, we reply to every customer email within 6 hours. Your email may have gone to spam.
Your order includes only one pack of Twinkies with an expiry date of September 24, 2024 (as indicated on the site).
We don't understand this score of 2 at all, as everything went smoothly with your order.

As a reminder, the dates are displayed on each item sheet, in your basket summary and also on your invoice (second page of the pdf).

Hello,

Surprising return... in short.

Hello,

We haven't found any email in support, nor any call from you to report this incident.

According to the tracking of your order preparation, 12 bags out of 12 were scanned during picking and order preparation.

Hello,

We haven't found any email in support, nor any call from you to report this incident.
If there was an error between the 2 versions, we're sorry.

But without email, photo or anything else, it's difficult for us to intervene.

Thank you for your feedback, Karine. We are aware that Kitkat sold individually may seem expensive, but we do our best to offer our customers quality products at competitive prices. We take note of your comment and will try to improve our offer accordingly. Thank you for visiting Pop's America.

Hello Gregory, thank you for your order and your feedback. We are sorry about the crushed chocolates and will do our best to avoid this in the future. We hope you enjoyed the rest of your order and will give us another chance to provide you with a perfect experience. Have a nice day!

Hello,

We have not received any call or email from you.
If the package arrived in the condition reported, you should have refused it as indicated on the site.
A parcel can be damaged in transit and you are free to refuse it.
We checked with the carrier, and there were no complaints or notices when the package was picked up.
Why put up this notice without even contacting us beforehand to try and resolve the incident?

Hello,

What's the problem? We haven't received an email.
You ordered 13 packs and 2 cans, everything is in order.

Please get back to us.

Hello,

We're sorry that the mega box didn't suit you, there were over 120€ of products instead of 99€, all the top US brands, the US best sellers, the box was even much better than the photo.
Our apologies.

Hello,

In no case have you bought expired bottles, 3/4 of your order contains Chinese bottles.
The date on the bottles is the date of manufacture, not the expiration date.

This information is given on the website, but also on the flyer you received in your parcel.
All food products from China have this factory date.

All products are recently manufactured, and each date is displayed on the website and on your invoice.
Thank you for your understanding.

Hello Benoit,

Thanks for your feedback.
After searching, we couldn't find any trace of an e-mail with a photo or a call to notify us of this problem.
We would have liked to be able to see this on a photo because, as you can see, the cans are individually wrapped and protected to avoid this kind of problem.

Unfortunately, there's no such thing as 0 risk when it comes to transport, especially when orders include more than 10 Monster cans, as the package gets heavier and heavier and the risk increases during handling at sorting centers.

Thanks again for your order, and don't hesitate to send us photos.

Hello,

Thanks for your feedback, but regarding the dented can, it's normal since you bought a can in the damaged cans product sheet:

Its title is very explicit and so is its description.

As a reminder, the title of the can:
Monster Energy Damaged / Dented (Flavor: Rehab Wild Berry Tea)

We wish you all the best.

Hello,

You had to pay for delivery because you bought goods for €5.98. Delivery is free for orders over €59.
Unfortunately we are not the delivery company and cannot be held responsible when the delivery person drops off a parcel at another relay point.

We don't know how you know that the initial relay point was full, as it's a locker, unless you have access to the locker?
We found that the locker was full, nothing unusual after a purchase during the Black Friday period, which is very common during the end-of-year peaks.

However, the delivery driver was very professional, as he dropped off your parcel at the nearest locker, 847m away to be precise, less than 6 minutes on foot and 2 minutes by car, which is still acceptable.

Your parcel was delivered in 48h (announced in 3 to 5 days), order shipped on Monday after ordering on Sunday evening.

I wish you all the best.

Hello,

You sent us an e-mail announcing a cut on a can.
10 minutes after receiving your e-mail, we ask you, like any other company, to justify the condition of the package and the punctured can with a simple photo.

You replied: "Poo, I've already thrown everything away at the waste disposal center"! At the waste disposal center, not in the garbage can!
The carrier reports no complaints, your parcel still weighs the same despite the leaking products, and you have nothing to send us to confirm the veracity of your statements.

Without proof in the form of a simple photo, we cannot intervene.

Thank you for your understanding.

Bojour,

The date is displayed on the product page when you make your purchase, as well as in your basket in the summary before you place your order.
The date is also shown on your invoice.
You have all the information you need before placing your order to avoid this kind of return :)

All the best.

Hello,

The product sheet shows the product by the unit, the description indicates the product by the unit.
What's more, you've taken care to choose each flavor, so it's surprising to think that you can get a whole box of 48 candies for 1.99.

It's normal to give a negative review when the service isn't up to scratch, but in this case your review is based on a lack of information on your part.

Good evening,
Thank you for your feedback.

After searching our database, we haven't found any trace of a complaint, nor have we received any calls from you to our customer support team.

All the cans in your order were individually wrapped like all orders and carefully checked during picking and packing.

Unfortunately, despite all the protection and cushioning we put in place, the packages were subjected to a great deal of damage during transport.

We are sincerely sorry, but it is difficult for us to assess the problem if our customer support team is not contacted.
As a reminder, we respond to emails 7/7 within 12 hours, and our telephone support is available from 8am to 7pm, Monday to Friday.
We're also available 7/7 on Messenger, Instagram and Whatsapp.

Thank you for your interest.

Hello Termeh,

First of all, thank you for your feedback. We really appreciate taking the time to leave a review, but we like them to be fair and constructive. In this case, however, your feedback doesn't really reflect reality.

You were disappointed by the product's price, but before you buy it, you're told that it's "sold individually", with a full explanation of the product's weight and the choice of flavour, which is a good indication that it's a single product, and it's well explained.
Would the 2€ box have been strange? It's 0.30cts in the US, which is fine, but in Europe, as with all our competitors, the product is 1.99cts. Its importation and the 6-month shortage of this product have made it expensive. AND it's going to happen again. There's always the option of ordering the product in the US at $0.30.

You're talking about out-of-date products, we're talking about anti-gaspi products, which is not the same thing.
Pop's America's catalog includes 1,250 references and a section called ANTI-GASPI with around 60 products every month. That's where you bought 4 products in this category, you know the ones with the big pink and blue ANTI-GASPI logo, the date displayed in red automatically on the item card but also before you go to the card.

This same date, still in red on ANTI-GASPi products, was also displayed in your basket summary and during the purchase process.

What's more, you paid for these low-priced products with an average discount of 50%, not to mention free delivery and the 20% discount code.

And because we're always transparent, you'll also find this same date on your invoice.

We've also seen that you have Asian products, so you must not have understood that the date displayed is the date of manufacture, not the date of minimum durability.

You can be disappointed and simply say: "Ah, despite all the warnings, I didn't see the date on the products and I didn't read the description of the individual product", but no, you should always come and express your dissatisfaction without even taking the time to check your words... It was a bit long as an answer, we apologize, but we like to clarify things, especially when the statement is false.

We wish you all the best.

Thanks for your feedback Steven.
So if you have the possibility of having all these products near you, there's no point in ordering from us?
In fact, if you go to a store that carries a dozen or so US or Asian products, our catalog of over 1,200 products becomes totally obsolete.

If we look at your order (we've taken the liberty of doing so), you've taken basic products that not everyone is lucky enough to have on their doorstep, but nothing in the way of typical US products...

However, I doubt you'll find Red Bull Ocean Blast, Monster Irish or Strawb Kiwi, Coke from Mexico, M&M's Cookies & Scream etc. near you...

So we didn't understand the principle of ordering products you have at home...
Bonne continuation.

Thanks for the feedback. The prices are displayed before the purchase, so there's nothing unusual for us, especially as we don't push to order, the customer is free :)
You get free shipping on orders over €50, and codes from 10 to 20% all the time. Don't forget all these elements, plus the possibility of paying in several instalments without charge, which we also take care of.

And don't forget our wide range of discounted products.

We offer a premium service with same-day shipping, high-quality packaging and protection for all items.
All at a cost.

It's always cheaper elsewhere, but with the same level of service, and we're often 20% cheaper than our competitors.

Remember in your case that you tested products from Brazil and Australia, countries that are far away with very high import costs.

We wish you every success.

Hello,

After checking your department was considered and announced in 48h instead of 24h with GLS Express.
In fact the delivery was made in 72h instead of 48h due to the fact that you were absent during the first delivery attempt.

The delivery driver therefore came back a second time the next day.

Thank you for your feedback.

Hello Victorine,
Thank you for your feedback, there was indeed a problem with Mondial Relay on your delivery and we are very sorry.
You placed your order on Friday evening, and it left our premises on Monday lunchtime, but was then held up at the Villeneuve branch for 10 days, as the initial relay was no longer accepting parcels.

In the tracking system, you can see that the parcel left for delivery every day, but could not be delivered to the relay due to heavy traffic in your area.

This kind of problem is relatively rare; 90% of our Mondial Relay shipments are delivered within 72 hours. In your case, there was an incident beyond our control.

Thank you for your understanding.

Good evening,

We would have liked to know which product might have been missing, as we have had no complaint from you, no reply to our emails and no response to our calls.
This seems very strange to us, given that the weight of the parcel was correct.
Normally, if a product is missing, we report it, but here we have nothing from you...

Good evening Anthony,
Thanks for the feedback even if we don't agree (and yes we have the right too ^^).
The date is displayed on the item sheet just below the price in a larger font.
But as we wanted to emphasize the visibility of the date, it's also displayed in the shopping cart under each item and if the product date has passed, it's in red.

There's only so much we can do: display the product sheet, display the basket summary, and print it on the invoice available in your account.

The score of 3 is a bit harsh. The seller does his utmost to be transparent, but you also have to play the game on the consumer's side, and not always put the blame on the seller.
We give you a lot of information, so take the time to read it :)

Thank you and good luck.

Hello,

Thank you for your feedback. We haven't had any messages to support to report this. However, it was indicated in the description in black and white that the cans had slight impacts before shipment. (On the ones you ordered)

They are individually protected with reinforced bubble wrap, and another bubble wrap to reinforce the whole package.
As indicated on the website, we cannot guarantee shock-free transport via the carriers.