Customer reviews of Pop’s America

Hello Cathy,

As exchanged by email, all your cans were carefully wrapped individually with reinforced bubble wrap.
Unfortunately, even with all these reinforcements, transport does not guarantee a problem-free arrival as explained on the site.
In some of the photos you sent us, we couldn't even make out the brand, and in those where we could see the dents, they were on the underside of the can.

Above all, these are consumer products, and we can't afford to exchange or refund a damaged can.

And we'd really like to point out that in your case, we couldn't even see the marks, they were really slight impacts and located far from the face of the can.

Each can is checked before dispatch, as it is individually packaged.

Thank you for your order.

Hello,

Thank you for your feedback.
Indeed, the box focuses on sweets, as indicated on the item sheet and on the photo. On the savoury side, the box includes chips, mac'n cheese and dried meat, the main US bestsellers.
We could offer more savory items, but some American flavors aren't necessarily the most popular :)

Hello,

Thank you for your feedback. We haven't found the products you mention with an expiration date, the date is indicated on each item sheet on the site.
The shortest date on the ten or so flavors you took is June 2023, some go to 2024.
Perhaps you've misread the date, which can be reversed in the US, but in any case you don't have any chips with a date before June. You can check your invoice where all the dates are indicated.
Thank you for your time.

Hello,
Thank you for your feedback. We totally agree with you. We are in the process of restocking our mini cartons for orders with small products such as chewing gum. We are currently out of stock and have had to use the 25cm cartons for your shipment. We do not use bubble envelopes for food products.
Thank you for your understanding.

Good evening,

As explained on the phone, it's not an expiry date on the product but a batch number.
Despite 10 minutes of explaining on the phone, you didn't want to understand, or even accept our explanations.

So once again, the Hostess brand has never published the slightest expiration date or DDM on any of their products for over 40 years, but apparently they did it just for you....

Hello,
Thank you for your feedback. It's surprising on the Ultra's because the can material is resistant and the 2 were well wrapped in very resistant bubble wrap as you probably noticed. We try to protect them as much as possible so that they receive as little impact as possible during transport.
Could you send us a photo to see the problem?

Hello,

The products all have the weight indicated, the photos are the photos of the products, nothing more.

Concerning the cotton candy, there are 2 versions, and the one you took even mentions it in the title 28g, and in the description small bag!

Concerning the small box of Nerds, it was indicated in red that some boxes of this batch had impacts.

The boxes of the products are not damaged, just a reference which was indicated.

Thank you for your feedback. Have a nice holiday.

Hello,
Thank you for sending us photos of the cans concerned, as none of the cans on your order were marked with impacts.
It can happen during transport that they suffer impacts, but when they have nothing to start with and given the protection we use, it's very surprising.
I look forward to receiving your photos.

Hello,
Thank goodness we're fast...

Hello,

For transparency to other customers, your Chronopost tracking (fully reimbursed by the way): https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XP790312309FR&langue=en

You can see the order shipped on Monday, but as you don't seem to understand, it's not Pop's America driving the Chronopost truck to your door.
It's a post-Black Friday shipment, the sorting centers had huge volumes of parcels to process, which delayed some parcels including yours.

We replied every day to your aggressive messages or you never replied, but just aggressiveness in your exchanges, even when we tried to explain to you that we couldn't be at the driver's side, you don't seem to understand... It can't be easy every day, that's for sure...

You also forgot to mention that you were reimbursed the full €18 transport cost!!! Now it's harder to say thank you for the commercial gesture when we weren't obliged to do so, especially by refunding the full amount...
Once again, you've mixed up our service with that of the transport, you can't even say thank you! On the other hand, you know how to write a negative review...
Regarding your damaged products, next time remember to read the description when you buy a product marked damaged, and well it is damaged (dents on cans Monster Peachy) ...

Hello,
We processed your complaint within 24 hours. A glass bottle was slightly emptied according to your photos and account without being uncapped.
We have reimbursed the bottle in the form of a credit note as indicated in our terms and conditions, despite the fact that you made no reservations when you received the package. The bottle had leaked but there was no trace of liquid in the package.

As mentioned, in the event of damage to the parcel, we do not return the product but reimburse it in the form of a credit note for amounts of less than 10€.

At no time did we indicate that the problem came from you, but that we had never encountered this problem, i.e. a glass bottle that empties without being opened and broken, nothing more.

We apologize for this incident.

Thank you very much.

Good evening,

We are very surprised by your message.

We've sold a lot of spreads, especially the newly produced Bounty, and we've never had a single problem.

They are all stored and displayed in the same way and are part of the same batches.
It's hard to understand how 2 out of 4 jars could taste different.

We tested the 2 today that come from the same production batches and we can't see any problem. What's more, the products are sealed with a film that prevents them from taking in air even if a lid is opened.

Please email [email protected] to discuss this problem.

Hello,

Sorry to come back to your opinion, but it's not written at the end of the descriptions but in the short description visible on mobile or pc from the start.

If you haven't read the description, we have nothing to do with it. It's indicated in black and white in italics, so that you'll be aware of it as soon as you consult the file. It's specified on each file concerned.

And once again, we'd like to stress that we don't sell collectors' items, but food for consumption.

In fact, you'll find that all the sites offering cans, like us, have reported problems with shocked cans, which is only to be expected since they travel the world by plane, boat or truck, and then leave again and again by parcel post, suffering multiple shocks.

By the way, we replied by email (to your aggressive email) with all the explanations you didn't take the time to give us.
We've also offered to call you, but no reply yet.

We could have tried to find a solution to your problem by talking to you...

Please note that you can return the parcel if it does not suit you within 14 days.

Hello, Thank you for your feedback. These are the market prices, the cost of getting the goods here is very high. However, you received a nice 15% discount on your order. We take note of your feedback, even though we try to offer fair prices. All the best.

Hello, Thank you for your feedback but you were delivered on 18/08 and we have no email from you to report an error between the 18th and today, a week ago. Our computer systems do not indicate any error. Could you please tell us what the problem is? Any photos of the products received to compare with your order? Thank you for your time.

Hello,

Thank you for hanging up on us when we called to try to understand.

You didn't like the dried meat and cheddar spray, we can understand because you didn't like it, but to come and say that you had a bad experience ordering at 3:30 pm on August 10, 2022 and receiving your package on August 11, 2022 at 1 pm, less than 24 hours later, what a bad experience.

I wish you all the best.

Hello, Thank you for your surprising feedback. Each product sheet includes size, weight, etc...

This is all indicated in accordance with the regulations. The prices quoted are market prices, you're buying imported products, so of course they don't have the same price as in the USA, because of course they don't cross the world for free.

Especially since the products you've chosen are not surprisingly small. Perhaps you should read the product descriptions and specifications before buying, to avoid disappointment. All the best.

Thank you for your order. As explained by email, one of the 2 Monsters purchased was indicated as having suffered shocks before shipment, hence the 25% discount and the message in red advising against purchase for the collection. As for the second, the Kahotic, they arrived damaged, despite being wrapped in bubble wrap, dunnage and double-wall cardboard. It's hard to do more, especially when you invest in high-quality bubble wrap. We take care to protect each can during shipment, but we have no control over shocks during transport. On the conveyors in the carriers' sorting centers, the packages fall several meters when they change direction (6 meters high on average), sometimes finding themselves under packages weighing 30 kg, and even with all this protection, it's difficult to protect the products any better. We do our utmost to prevent this from happening, and 98% of our orders arrive without a hitch, but there is always a risk. Thank you for your attention.

Good evening, Thank you for your feedback. We offer more than 1,200 references, which is quite substantial. You have sent us several requests to obtain products for you, each time we told you that some products were already on the site and that the others were not possible, as on other competing sites. We had started to select products for you, but in view of the comments left, it doesn't encourage you to go any further. You've rated almost all our products at 1, so what's the point? Is it necessary to give bad marks to every product? We've worked heaven and earth to get your parcel delivered to Guadeloupe, and we find your feedback and ratings very harsh... And you wanted a partnership to send you merchandise free of charge? I think we'll pass... Thank you for your order, but we weren't expecting such a response...

Good evening, Thank you for your feedback, however we haven't received any email from you concerning this problem. Don't hesitate to let us know when the problem arises. On our side, we have access to the Chronopost interface and I can confirm the refusal of the parcel by your initial relay: SN TECHNOLOGY We have a gps scan of the deliveryman in front of the relay and a refusal stamp from the latter for having too many parcels. As we explain on our website, online sales have been on the rise for several months now, and relays are overloaded and refusing more and more parcels without blocking delivery in their relays with Chronopost. All they have to do is click on a button to cut off their availability on the relay card. So the driver dropped off the parcel as close as possible to the first relay, a 10-minute walk away (yes, we know the area well - we lived in the 15th arrondissement for 10 years). We are sincerely sorry for this inconvenience, and please don't hesitate to let us know, because in the end, every time a rating is 3 or 4, it comes from the carrier. As a result, we judge the carrier and, in this case, the sites that have nothing to do with us, instead of the shipping time and the quality of the service (excluding shipping). We processed your order in less than 24 hours. Thank you again for your confidence.

Hello, We're sorry to hear that the cans were damaged. Unfortunately these are the risks of transport and there's nothing we can do about it. We are investing in double-thickness cardboard boxes, bubble wrap and dunnage, but it's not enough. We understand your dissatisfaction, but as we explain on the delivery methods page, Pop's America does its utmost to ensure that the cans are intact, but they cross the world by boat, by truck, and then by truck again, but in cardboard boxes and not on pallets as they were originally. Thank you for your understanding.

Good evening Mme, Selling products that are past their sell-by date in an Anti-Gaspi section is perfectly normal, especially as this is a sell-by date and not a best-before date. In other words, the product up to this date and 6 months after is still edible, but may lose some of its flavor. These potato chips you're talking about were made in September 2021, so they're only 8 months old. We've eaten them again this week, as have other customers, and we've had no complaints about the product, if only because it's special and different from what you find in supermarkets in France. Unlike other sites that sell products with dates 6 months in the past, we inform and explain in a transparent way what effect this can have on taste. In addition, I invite you to consult our catalog, 1245 items, 11 items in the Anti-Gaspi section. What's more, I'd like to add that when you place your order, the date is clearly displayed on the item sheet, and the product can be found in the Anti-Gaspi section with all the necessary explanations. Perhaps you are sensitive to the flavors of products at the end of the date, in which case we invite you to take products with long dates, like 90% of our catalog, at + 6 months. Concerning your remark about selling products with expired dates or best-before dates, this is 100% authorized, and even more so when millions of people are starving, it would be inconceivable for us to throw them away... Thank you for your order, and for your feedback. We hope to see you again. We hope to see you again.

Hello, Thank you for your feedback. However, I think there's an error in your review, you indicate that we delivered in 2 weeks, whereas you were delivered in 48 hours. You ordered on Friday 18 February at 22:50, the order was shipped on Monday 20 February and delivered on Wednesday 23 February at 14:00 with economy delivery, i.e. 2 days. Words are important, because 2 weeks instead of 2 days is not the same thing. Thank you very much.