Customer reviews of Pop’s America

Good evening,

Thank you for your feedback, but the product date is displayed 3x before your purchase:
Before entering the product file, in the product file and also on your invoice.

All minimum durability dates are displayed on the 1500 items.

We suggest you take a good look at the product sheet before you buy, as it's very visible.

Thank you for your interest.

Hello,
We processed your complaint within 24 hours. A glass bottle was slightly emptied according to your photos and account without being uncapped.
We have reimbursed the bottle in the form of a credit note as indicated in our terms and conditions, despite the fact that you made no reservations when you received the package. The bottle had leaked but there was no trace of liquid in the package.

As mentioned, in the event of damage to the parcel, we do not return the product but reimburse it in the form of a credit note for amounts of less than 10€.

At no time did we indicate that the problem came from you, but that we had never encountered this problem, i.e. a glass bottle that empties without being opened and broken, nothing more.

We apologize for this incident.

Thank you very much.

Good evening,

We are very surprised by your message.

We've sold a lot of spreads, especially the newly produced Bounty, and we've never had a single problem.

They are all stored and displayed in the same way and are part of the same batches.
It's hard to understand how 2 out of 4 jars could taste different.

We tested the 2 today that come from the same production batches and we can't see any problem. What's more, the products are sealed with a film that prevents them from taking in air even if a lid is opened.

Please email [email protected] to discuss this problem.

Hello,

Sorry to come back to your opinion, but it's not written at the end of the descriptions but in the short description visible on mobile or pc from the start.

If you haven't read the description, we have nothing to do with it. It's indicated in black and white in italics, so that you'll be aware of it as soon as you consult the file. It's specified on each file concerned.

And once again, we'd like to stress that we don't sell collectors' items, but food for consumption.

In fact, you'll find that all the sites offering cans, like us, have reported problems with shocked cans, which is only to be expected since they travel the world by plane, boat or truck, and then leave again and again by parcel post, suffering multiple shocks.

By the way, we replied by email (to your aggressive email) with all the explanations you didn't take the time to give us.
We've also offered to call you, but no reply yet.

We could have tried to find a solution to your problem by talking to you...

Please note that you can return the parcel if it does not suit you within 14 days.

Thank you for your feedback. Concerning the charges for Dom-Tom, they have been multiplied by 2 for several months: Diesel surcharge, and volumetric weight now and no longer the actual weight. We apply the no-gain rate.
This is a service we offer for the French overseas departments and territories, where few sites (in all fields) continue to do so.