Customer reviews of Pop’s America

Hello,

Thank you for your feedback.
The shipping costs are high in relay point when you order heavy items.
In your case 20 cans, that's more than 10Kg. Yes, 10€ for shipping may seem high, but your package wasn't 500g, the carrier charges by weight.
Do the test at the post office, and you'll see the price you pay for 1Kg and for 10Kg, it will triple or quadruple.

But in your case, it was free because you used a promotional code that reduced your bill by more than 10€,

What can I do?
Nothing at all.
On the day you placed your order, you received an email warning you that your order was out of stock, with a refund the same day, before the order had even been dispatched...

Hello,

Thank you for your feedback.
We have support available if you have encountered a problem with your order.

Your order seems to have been delivered within 48 hours, no claims pending.

Hello,

Thank you for your feedback.
The box shows the number of candies on the picture, the weight of 42g is also indicated.

We put the photo of the product coming from the brand, we try to put all the information so that you are not surprised on this type of article.

Hello,

It's clearly indicated on the Box's product sheet that the photo is contractual but that you'll get all the major US brands.
The card indicates 25 products, you got 27 or 28, and the total of the products sent is much higher than the price of the products shown on the photo.

We can't change the photos every week, as this is a discovery box with a range of products from the US, Asia etc...

Sorry you didn't take the time to read the product description.

Hello,

Thank you for your feedback, we like our site, as do all our customers :)

For the extra packaging, you can always send glass jars with little or no protection, it could indeed limit the "Too much", not sure you would be satisfied to open a package full of glass pieces.

Let us know the next time you order, we'll use a few to test :)

All the best.

Hello,

Thank you for your feedback.
Very expensive delivery? You opted for home delivery at 6.99€. 6,99€ for a 24h delivery, ordered at 12h35, you are delivered the next day at 15h, but yes it seems expensive for 24h delivery.

You had the option of relay point delivery at 4.49....

Out-of-date products? No, not really, they have expiry dates... The products concerned have an ANTI-GASPI logo, with the date displayed on each product in bold, but also before entering the item file and again in red this time if it has passed in your basket.
It's also shown on your invoice. In terms of transparency, we'll leave you to find better.

Your review is really surprising, at least the content of the review which is totally absurd.
We wish you all the best.

Hello,

The description of the boxes is very clear: "The cans are packaged in a cardboard box in Pop's America colors, no specific box."

As we already use a lot of bubble wrap and packing paper on our drinks, it's not possible to add another dedicated carton to put the cans in a box that would fit into another carton.

In ecological terms, this would be inappropriate and totally absurd.
Everything is clearly indicated in the description of the drinks boxes.

Hello,

We have already replied to you by email.
You're mixing up "best before" and "sell by" dates.

On all the boxes you took, there was an error on our part on a dried meat.

All the other products, i.e. around 80 items, all had an expiry date of more than 3 months, except for 3 products ending on 31/08/24, which you received on 02/08/24. That's still one month of consumption on 3 products.
It seems pointless to explain again the US dates and the Chinese dates, which are the date of manufacture and not the best-before date, since our email went unanswered.

For the 3 products which finish at the end of August, hurry up and consume them before they become radioactive on 31/08....

Hello,

We don't have any email from you, we reply to every customer email within 6 hours. Your email may have gone to spam.
Your order includes only one pack of Twinkies with an expiry date of September 24, 2024 (as indicated on the site).
We don't understand this score of 2 at all, as everything went smoothly with your order.

As a reminder, the dates are displayed on each item sheet, in your basket summary and also on your invoice (second page of the pdf).

Hello, Thank you for your feedback.
In fact, the capacity is displayed on each item sheet. The Monsters you bought are collector's Monsters from Brazil and the US. The capacity of the Monster outside Europe is always 473ML and not 500ML like the basic versions you find in supermarkets.

Don't forget to take a good look at the product descriptions and details - everything is clearly displayed on the site, so you'll have all the information you need when making your purchase.
Bear in mind that these are imports, hence the high price.

Have a nice day.

Hello,

Surprising return... in short.

Good morning,

No emails, no photos, no complaints to support.
Yes as you say, product date: 02/14/2025, it is a production 2 months ago...
Furthermore, you didn't buy Pop-Tarts but Toast'Em, it's not the same product, nor the same brand.

Toast-Em like Pop-Tarts can have the opening of the carton that opens during transport, which does not change the protection of the product since each tartlet is individually protected by closed packaging.

In the end, nothing matters to you anymore given all your negative reviews on the products?