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Y
Rating: 4 out of 5
Package well wrapped in bubble wrap, corresponds perfectly to what I ordered thank you very much.
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Customer reviews of Pop’s America
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 657 published reviews
Summary of reviews
Pop's America delivers consistently fast delivery and orders arrive well within promised windows, with many customers noting speed, careful packaging, and delivery that matches or exceeds expectations. They highlight reliable packaging, protective wrapping for fragile items, and products arriving exactly as described or planned, contributing to a smooth, repeatable buying experience. The product selection stands out for uniqueness and usefulness, with customers expressing enthusiasm for items that are not easily found elsewhere and noting value for money and good prices. Customer service is praised as attentive and accommodating, with quick responses and efficient handling contributing to overall satisfaction and a high likelihood of reordering.
Reviews 1, 2 and 4 stars
Reset filtersE
Rating: 4 out of 5
Serious seller. Package received on time and great packaging for the products.
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S
Rating: 4 out of 5
Super. Great variety. Packed with care. All accounted for. Only downside, jelly beans were mixed together regardless of their flavour, leading to exclusion of friend with allergies...
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P
Rating: 4 out of 5
OK
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M
Rating: 1 out of 5
There was an error in my order. It has now been over a month since I have been trying to get in touch. When I had the honor of receiving a response, I was informed that the correct order would be sent to me and asked to remove the negative comments. Obviously, I have received nothing from them...
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M
Rating: 4 out of 5
One of my favorite sites to find US products!
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G
Rating: 2 out of 5
3 cans out of 4 damaged a bit disappointed me who collects Monster energy since the first time I ordered none were damaged
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Response from Pop’s America
Hello Guillaume,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your last order did not meet your expectations. Your satisfaction is important to us and we strive to ensure the quality of our products. Please feel free to contact us to discuss your experience, we would be happy to find a solution with you.
Best regards,
The Pop's America team
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your last order did not meet your expectations. Your satisfaction is important to us and we strive to ensure the quality of our products. Please feel free to contact us to discuss your experience, we would be happy to find a solution with you.
Best regards,
The Pop's America team
M
Rating: 4 out of 5
Everything was perfect, but there was a small dead insect in the box...
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T
Rating: 4 out of 5
very good product and the products are beautiful and well delivered it is a good site
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B
Rating: 1 out of 5
I ordered the short-dated box: it said to use within 3 weeks. But it wasn't. I received my parcel on 12/12/2024. The box is full... of expired stuff: Lions (Sept 2024), milkybar (Nov 2024), milklicious (Oct 2024), beef rangers (22/08/2024)... It's all there. It was a Christmas present. I'm not going to give expired food! I'm extremely disappointed! Can I return it and get my money back?
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Response from Pop’s America
Hello,
That's the point of buying an anti-gaspi box, to have products at 70% off on average.
No text talks about a short date or 3 weeks, it is well written, an anti-gaspi box with products whose DDM and not DLC is exceeded.
That's how it is on any food website.
Why buy an anti-gaspi box and complain that the dates have passed?
Bonne continuation.
That's the point of buying an anti-gaspi box, to have products at 70% off on average.
No text talks about a short date or 3 weeks, it is well written, an anti-gaspi box with products whose DDM and not DLC is exceeded.
That's how it is on any food website.
Why buy an anti-gaspi box and complain that the dates have passed?
Bonne continuation.
F
Rating: 4 out of 5
Good products but shipping costs too high in relay.
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Response from Pop’s America
Hello,
Thank you for your feedback.
The shipping costs are high in relay point when you order heavy items.
In your case 20 cans, that's more than 10Kg. Yes, 10€ for shipping may seem high, but your package wasn't 500g, the carrier charges by weight.
Do the test at the post office, and you'll see the price you pay for 1Kg and for 10Kg, it will triple or quadruple.
But in your case, it was free because you used a promotional code that reduced your bill by more than 10€,
Thank you for your feedback.
The shipping costs are high in relay point when you order heavy items.
In your case 20 cans, that's more than 10Kg. Yes, 10€ for shipping may seem high, but your package wasn't 500g, the carrier charges by weight.
Do the test at the post office, and you'll see the price you pay for 1Kg and for 10Kg, it will triple or quadruple.
But in your case, it was free because you used a promotional code that reduced your bill by more than 10€,
E
Rating: 4 out of 5
Good evening, just a small comment on the purchase of my box, I thought the items were in a cardboard box.
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R
Rating: 1 out of 5
No snickers! What can I do?
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Response from Pop’s America
What can I do?
Nothing at all.
On the day you placed your order, you received an email warning you that your order was out of stock, with a refund the same day, before the order had even been dispatched...
Nothing at all.
On the day you placed your order, you received an email warning you that your order was out of stock, with a refund the same day, before the order had even been dispatched...
C
Rating: 4 out of 5
Order received in perfect condition which is rare I was able to buy 19types of premium drinks and very few in this condition only regret, there are not enough kind of premium in this shop
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M
Rating: 2 out of 5
👎🏻
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Response from Pop’s America
Hello,
Thank you for your feedback.
We have support available if you have encountered a problem with your order.
Your order seems to have been delivered within 48 hours, no claims pending.
Thank you for your feedback.
We have support available if you have encountered a problem with your order.
Your order seems to have been delivered within 48 hours, no claims pending.
B
Rating: 4 out of 5
corresponds to my order (although the photo is slightly misleading the boxes are really small in real compared to the photo on the site in short there is choice and fast delivery I thank you and I highly recommend
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Response from Pop’s America
Hello,
Thank you for your feedback.
The box shows the number of candies on the picture, the weight of 42g is also indicated.
We put the photo of the product coming from the brand, we try to put all the information so that you are not surprised on this type of article.
Thank you for your feedback.
The box shows the number of candies on the picture, the weight of 42g is also indicated.
We put the photo of the product coming from the brand, we try to put all the information so that you are not surprised on this type of article.
B
Rating: 4 out of 5
Very good just one can that exploded even with its packaging it's a shame
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B
Rating: 4 out of 5
thank you, very happy with my order.
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M
Rating: 4 out of 5
Always perfect service and fast delivery. The only downside is that many products are out of stock.
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P
Rating: 4 out of 5
Wide choice of original products, reasonable prices. The only downside is that the American licorice is tasteless. For the rest, nothing to say
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C
Rating: 4 out of 5
I love ordering your Halloween candies, they are not available in France. Thank you for doing the same for Christmas candies and chocolate.
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A
Rating: 1 out of 5
The package was incomplete
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T
Rating: 4 out of 5
First order, absolutely not disappointed, I ordered 2 cans of redbull, received relatively quickly and very protected so the cans are nickel. Unfortunately a little expensive, but that's understandable.
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M
Rating: 1 out of 5
delivery in relay and not home will not be withdrawn because handicapped
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T
Rating: 4 out of 5
Lots of choice, it's great, and fast delivery!
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S
Rating: 4 out of 5
Hello, I received my order, the only problem was that the tin arrived damaged because the other products were well wrapped in plastic film with bubble except for this one (but it's a detail). The main thing was the other items.
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M
Rating: 2 out of 5
You can see things in the presentation image that weren't in the package last time.
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Response from Pop’s America
Hello,
It's clearly indicated on the Box's product sheet that the photo is contractual but that you'll get all the major US brands.
The card indicates 25 products, you got 27 or 28, and the total of the products sent is much higher than the price of the products shown on the photo.
We can't change the photos every week, as this is a discovery box with a range of products from the US, Asia etc...
Sorry you didn't take the time to read the product description.
It's clearly indicated on the Box's product sheet that the photo is contractual but that you'll get all the major US brands.
The card indicates 25 products, you got 27 or 28, and the total of the products sent is much higher than the price of the products shown on the photo.
We can't change the photos every week, as this is a discovery box with a range of products from the US, Asia etc...
Sorry you didn't take the time to read the product description.
J
Rating: 4 out of 5
Interesting to know, but very, very expensive for such products.
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A
Rating: 4 out of 5
The products are good but a bit expensive
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E
Rating: 4 out of 5
Site a little outdated but top order and super fast delivery, very (too?) well packaged!
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Response from Pop’s America
Hello,
Thank you for your feedback, we like our site, as do all our customers :)
For the extra packaging, you can always send glass jars with little or no protection, it could indeed limit the "Too much", not sure you would be satisfied to open a package full of glass pieces.
Let us know the next time you order, we'll use a few to test :)
All the best.
Thank you for your feedback, we like our site, as do all our customers :)
For the extra packaging, you can always send glass jars with little or no protection, it could indeed limit the "Too much", not sure you would be satisfied to open a package full of glass pieces.
Let us know the next time you order, we'll use a few to test :)
All the best.
N
Rating: 4 out of 5
Order top
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A
Rating: 2 out of 5
Obsolete products ordered without knowing it. This category should not be mixed with all the products on the site. Very expensive delivery.
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Response from Pop’s America
Hello,
Thank you for your feedback.
Very expensive delivery? You opted for home delivery at 6.99€. 6,99€ for a 24h delivery, ordered at 12h35, you are delivered the next day at 15h, but yes it seems expensive for 24h delivery.
You had the option of relay point delivery at 4.49....
Out-of-date products? No, not really, they have expiry dates... The products concerned have an ANTI-GASPI logo, with the date displayed on each product in bold, but also before entering the item file and again in red this time if it has passed in your basket.
It's also shown on your invoice. In terms of transparency, we'll leave you to find better.
Your review is really surprising, at least the content of the review which is totally absurd.
We wish you all the best.
Thank you for your feedback.
Very expensive delivery? You opted for home delivery at 6.99€. 6,99€ for a 24h delivery, ordered at 12h35, you are delivered the next day at 15h, but yes it seems expensive for 24h delivery.
You had the option of relay point delivery at 4.49....
Out-of-date products? No, not really, they have expiry dates... The products concerned have an ANTI-GASPI logo, with the date displayed on each product in bold, but also before entering the item file and again in red this time if it has passed in your basket.
It's also shown on your invoice. In terms of transparency, we'll leave you to find better.
Your review is really surprising, at least the content of the review which is totally absurd.
We wish you all the best.
P
Rating: 4 out of 5
Pretty good site and easy to order! And I hope the werther's caramelized popcorn will be back on the shelves as they didn't have enough products in stock.
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S
Rating: 4 out of 5
Only 4 stars simply because I've ordered boxes, and a box means a specific container. Whereas here the cans and drinks arrived separately without a box. Otherwise, the order was processed quickly and the products were packaged superbly.
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Response from Pop’s America
Hello,
The description of the boxes is very clear: "The cans are packaged in a cardboard box in Pop's America colors, no specific box."
As we already use a lot of bubble wrap and packing paper on our drinks, it's not possible to add another dedicated carton to put the cans in a box that would fit into another carton.
In ecological terms, this would be inappropriate and totally absurd.
Everything is clearly indicated in the description of the drinks boxes.
The description of the boxes is very clear: "The cans are packaged in a cardboard box in Pop's America colors, no specific box."
As we already use a lot of bubble wrap and packing paper on our drinks, it's not possible to add another dedicated carton to put the cans in a box that would fit into another carton.
In ecological terms, this would be inappropriate and totally absurd.
Everything is clearly indicated in the description of the drinks boxes.
J
Rating: 2 out of 5
Many products are out of date or almost out of date...
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Response from Pop’s America
Hello,
We have already replied to you by email.
You're mixing up "best before" and "sell by" dates.
On all the boxes you took, there was an error on our part on a dried meat.
All the other products, i.e. around 80 items, all had an expiry date of more than 3 months, except for 3 products ending on 31/08/24, which you received on 02/08/24. That's still one month of consumption on 3 products.
It seems pointless to explain again the US dates and the Chinese dates, which are the date of manufacture and not the best-before date, since our email went unanswered.
For the 3 products which finish at the end of August, hurry up and consume them before they become radioactive on 31/08....
We have already replied to you by email.
You're mixing up "best before" and "sell by" dates.
On all the boxes you took, there was an error on our part on a dried meat.
All the other products, i.e. around 80 items, all had an expiry date of more than 3 months, except for 3 products ending on 31/08/24, which you received on 02/08/24. That's still one month of consumption on 3 products.
It seems pointless to explain again the US dates and the Chinese dates, which are the date of manufacture and not the best-before date, since our email went unanswered.
For the 3 products which finish at the end of August, hurry up and consume them before they become radioactive on 31/08....
M
Rating: 4 out of 5
Desirable products but still a bit expensive
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E
Rating: 2 out of 5
The delivery was perfect, but I asked a question about the expiration date of the product I ordered, and in the end there was no answer.
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Response from Pop’s America
Hello,
We don't have any email from you, we reply to every customer email within 6 hours. Your email may have gone to spam.
Your order includes only one pack of Twinkies with an expiry date of September 24, 2024 (as indicated on the site).
We don't understand this score of 2 at all, as everything went smoothly with your order.
As a reminder, the dates are displayed on each item sheet, in your basket summary and also on your invoice (second page of the pdf).
We don't have any email from you, we reply to every customer email within 6 hours. Your email may have gone to spam.
Your order includes only one pack of Twinkies with an expiry date of September 24, 2024 (as indicated on the site).
We don't understand this score of 2 at all, as everything went smoothly with your order.
As a reminder, the dates are displayed on each item sheet, in your basket summary and also on your invoice (second page of the pdf).
D
Rating: 4 out of 5
Products arrived without incident. Products correspond to photos and descriptions. On the other hand, I found the prices to be high. Limited withdrawal points.
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L
Rating: 4 out of 5
Fast, the order arrived in 4 days. The deliveryman also phoned me to make an arrangement as I was not at home.
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P
Rating: 4 out of 5
Very good
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