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I
Rating: 4 out of 5
Well received. Catalog detail too small.
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Customer reviews of Pop’s America
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 657 published reviews
Summary of reviews
Pop's America delivers consistently fast delivery and orders arrive well within promised windows, with many customers noting speed, careful packaging, and delivery that matches or exceeds expectations. They highlight reliable packaging, protective wrapping for fragile items, and products arriving exactly as described or planned, contributing to a smooth, repeatable buying experience. The product selection stands out for uniqueness and usefulness, with customers expressing enthusiasm for items that are not easily found elsewhere and noting value for money and good prices. Customer service is praised as attentive and accommodating, with quick responses and efficient handling contributing to overall satisfaction and a high likelihood of reordering.
Reviews 1, 2 and 4 stars
Reset filtersE
Rating: 4 out of 5
I received my cans in perfect condition, well packaged, but I was a little surprised when I saw the size of the cans, which was less than 500mL. I paid 6.99€ for two cans and 8.99€ for one, because they were less concentrated in energy than the ones I bought in the store. But otherwise they were very good and the delivery was top notch. And of course I know it's not your fault, but I wanted to share it anyway!
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Response from Pop’s America
Hello, Thank you for your feedback.
In fact, the capacity is displayed on each item sheet. The Monsters you bought are collector's Monsters from Brazil and the US. The capacity of the Monster outside Europe is always 473ML and not 500ML like the basic versions you find in supermarkets.
Don't forget to take a good look at the product descriptions and details - everything is clearly displayed on the site, so you'll have all the information you need when making your purchase.
Bear in mind that these are imports, hence the high price.
Have a nice day.
In fact, the capacity is displayed on each item sheet. The Monsters you bought are collector's Monsters from Brazil and the US. The capacity of the Monster outside Europe is always 473ML and not 500ML like the basic versions you find in supermarkets.
Don't forget to take a good look at the product descriptions and details - everything is clearly displayed on the site, so you'll have all the information you need when making your purchase.
Bear in mind that these are imports, hence the high price.
Have a nice day.
S
Rating: 2 out of 5
Most of the products I received can be found in France
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Response from Pop’s America
Hello,
Surprising return... in short.
Surprising return... in short.
T
Rating: 4 out of 5
Plenty of choice, fast delivery, but rather expensive for some products.
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P
Rating: 4 out of 5
Very well packaged, nothing to complain about
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E
Rating: 4 out of 5
Well done, although the price would feel more reasonable around 7-8€ per 300g, and variety counts which this is.
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S
Rating: 4 out of 5
I love ordering on this site, small downside 2 cans arrived inflated and one of the 2 exploded on me.
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C
Rating: 4 out of 5
Super fast delivery and in good condition. I would like to know when you will have new monster cans Cordially
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K
Rating: 4 out of 5
All good except the poptarts- box open and torn and taste abit stale( date '25!)
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Response from Pop’s America
Good morning,
No emails, no photos, no complaints to support.
Yes as you say, product date: 02/14/2025, it is a production 2 months ago...
Furthermore, you didn't buy Pop-Tarts but Toast'Em, it's not the same product, nor the same brand.
Toast-Em like Pop-Tarts can have the opening of the carton that opens during transport, which does not change the protection of the product since each tartlet is individually protected by closed packaging.
In the end, nothing matters to you anymore given all your negative reviews on the products?
No emails, no photos, no complaints to support.
Yes as you say, product date: 02/14/2025, it is a production 2 months ago...
Furthermore, you didn't buy Pop-Tarts but Toast'Em, it's not the same product, nor the same brand.
Toast-Em like Pop-Tarts can have the opening of the carton that opens during transport, which does not change the protection of the product since each tartlet is individually protected by closed packaging.
In the end, nothing matters to you anymore given all your negative reviews on the products?
N
Rating: 4 out of 5
impeccable package no breakage on the can very well protected
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J
Rating: 4 out of 5
Good site, but the Almond Snickers are out of date since June 18th.
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Response from Pop’s America
Hello,
Yes, it was indicated on the site, under the wholesale price, all the dates are displayed on the products.
You still had a summary in your shopping cart with all the dates under each product.
And by transparency this date is also displayed on your invoice.
With all this information available prior to your purchase, it's a bit odd to point out this date problem.
What's more, we're talking about a DDM and not a DLC, which is also explained on the site.
Thank you very much.
Yes, it was indicated on the site, under the wholesale price, all the dates are displayed on the products.
You still had a summary in your shopping cart with all the dates under each product.
And by transparency this date is also displayed on your invoice.
With all this information available prior to your purchase, it's a bit odd to point out this date problem.
What's more, we're talking about a DDM and not a DLC, which is also explained on the site.
Thank you very much.
A
Rating: 4 out of 5
Good
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D
Rating: 4 out of 5
Good but expensive
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M
Rating: 2 out of 5
DELIVERED IN GOOD CONDITION EXCEPT THAT I MISSED 1 SACHET OF M&M's brownie received 11 instead of 12
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Response from Pop’s America
Hello,
We haven't found any email in support, nor any call from you to report this incident.
According to the tracking of your order preparation, 12 bags out of 12 were scanned during picking and order preparation.
We haven't found any email in support, nor any call from you to report this incident.
According to the tracking of your order preparation, 12 bags out of 12 were scanned during picking and order preparation.
S
Rating: 4 out of 5
Excellent after-sales service.
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D
Rating: 4 out of 5
order well packaged and well protected. order placed on the weekend received on Wednesday. candy offered it allows you to try something different. thank you.
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M
Rating: 4 out of 5
easy to contact site, order shipped quickly, package well packed.
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J
Rating: 4 out of 5
1 can in perfect condition and unfortunately a second one with a part without color, as if it had been rubbed on a precise point... Too bad for my collection.
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G
Rating: 2 out of 5
almost perfect order overall, except for a few crushed chocolates
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Response from Pop’s America
Hello Gregory, thank you for your order and your feedback. We are sorry about the crushed chocolates and will do our best to avoid this in the future. We hope you enjoyed the rest of your order and will give us another chance to provide you with a perfect experience. Have a nice day!
L
Rating: 2 out of 5
We had ordered 7 sauces, but only received 5... Despite exchanges with customer service, we were told that we were lying and then radio silence. Honestly, we're not 2 sauces down, but we just wanted to be taken seriously. Fortunately, the sauces are excellent.
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J
Rating: 4 out of 5
Rather fast, products well packed but impacts on the cans (which I collect) but no idea if it is impact of your home or the carrier ...
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L
Rating: 4 out of 5
I received my parcel slightly damaged on some sides But otherwise eager to taste all your products and share my opinion in video on tiktok
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J
Rating: 4 out of 5
Fast and accurate delivery, too bad my cans arrived with dents.
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Response from Pop’s America
Good evening,
Thank you for your feedback.
We found 2 cans in your order: a Red Bull where it was indicated on the site in the description that this Red Bull could have a few dents and then a Monster Japan.
As you can see, both the glass bottles and the cans are individually wrapped and protected as much as possible.
The glass bottles arrived undamaged, which proves the quality of the packaging, but we're not immune to a shock.
Cans are very fragile, so there's always a risk during transport, despite all the protection we can't control.
Thank you again for your order.
Thank you for your feedback.
We found 2 cans in your order: a Red Bull where it was indicated on the site in the description that this Red Bull could have a few dents and then a Monster Japan.
As you can see, both the glass bottles and the cans are individually wrapped and protected as much as possible.
The glass bottles arrived undamaged, which proves the quality of the packaging, but we're not immune to a shock.
Cans are very fragile, so there's always a risk during transport, despite all the protection we can't control.
Thank you again for your order.
O
Rating: 2 out of 5
Bottle broken on arrival
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N
Rating: 1 out of 5
Not at all the products ordered Very bad experience.
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C
Rating: 4 out of 5
Nickel nothing to say, it's been several times that I order even x4, too bad it mètre just a tiny candy gifts, for example I order monster knows too bad it does not offer a monster when order for 50 or 60 for example.
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M
Rating: 2 out of 5
Delivery gls , a horror, and for my order on 3 cans 1 damaged it is a pity
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M
Rating: 4 out of 5
nothing to report
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A
Rating: 4 out of 5
Very pleasant surprise. Fast delivery.
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B
Rating: 4 out of 5
Great service, well packaged cans and fast shipping to Belgium! I'm taking off just one star for the slightly high price of the Monster cans. I recommend them!
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F
Rating: 4 out of 5
Ordered confectionery only. Top notch, parcel and contents very well protected, products well preserved flavours not altered. A lollipop as a gift. Would recommend.
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A
Rating: 2 out of 5
Hello I received my package very damaged and rescotched. All the sweets were loose in the box with the broken bag.
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Response from Pop’s America
Hello,
We have not received any call or email from you.
If the package arrived in the condition reported, you should have refused it as indicated on the site.
A parcel can be damaged in transit and you are free to refuse it.
We checked with the carrier, and there were no complaints or notices when the package was picked up.
Why put up this notice without even contacting us beforehand to try and resolve the incident?
We have not received any call or email from you.
If the package arrived in the condition reported, you should have refused it as indicated on the site.
A parcel can be damaged in transit and you are free to refuse it.
We checked with the carrier, and there were no complaints or notices when the package was picked up.
Why put up this notice without even contacting us beforehand to try and resolve the incident?
P
Rating: 4 out of 5
one item with expired date otherwise perfect ATTENTION nonetheless
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Response from Pop’s America
Good evening,
Thank you for your feedback.
It must have been a mistake on our part and we're really sorry, there must have been a mix-up with some anti-gaspi meat.
Many apologies for this error, it's something where we are always transparent with all product dates shown.
No worries about the product date, this product can be consumed long after the date indicated.
Please do not hesitate to email us again if you wish to exchange.
Thank you for your order, see you soon.
Thank you for your feedback.
It must have been a mistake on our part and we're really sorry, there must have been a mix-up with some anti-gaspi meat.
Many apologies for this error, it's something where we are always transparent with all product dates shown.
No worries about the product date, this product can be consumed long after the date indicated.
Please do not hesitate to email us again if you wish to exchange.
Thank you for your order, see you soon.
E
Rating: 4 out of 5
Very fast delivery and excellent packaging, but delivery by Chronopost relay is not at all efficient...
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A
Rating: 4 out of 5
Very good as always, impeccable delivery, well packaged products and little gifts always appreciated However prices a little high and we look forward to the next sodas!!!!
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S
Rating: 1 out of 5
I don't receive the order quantity, not cool
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Response from Pop’s America
Hello,
What's the problem? We haven't received an email.
You ordered 13 packs and 2 cans, everything is in order.
Please get back to us.
What's the problem? We haven't received an email.
You ordered 13 packs and 2 cans, everything is in order.
Please get back to us.
W
Rating: 4 out of 5
Very good
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C
Rating: 1 out of 5
Disappointed with the box compared to the price I was looking forward to.
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Response from Pop’s America
Hello,
We're sorry that the mega box didn't suit you, there were over 120€ of products instead of 99€, all the top US brands, the US best sellers, the box was even much better than the photo.
Our apologies.
We're sorry that the mega box didn't suit you, there were over 120€ of products instead of 99€, all the top US brands, the US best sellers, the box was even much better than the photo.
Our apologies.
L
Rating: 4 out of 5
Fast delivery but the packets were completely crushed even though the parcel was intact. This doesn't change the taste of the cereal of course!
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S
Rating: 4 out of 5
good
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