Customer reviews of Pop’s America

Hello Claude,
Thank you again for your patience, the parcel has finally been delivered.
Sorry again for the delay in the Chronopost network.
Have a nice holiday season.

Hello,

Thank you for your feedback.
However, regarding the dates, there can be no surprises since all the item sheets on the site display the dates at the time of purchase. You'll find this information in bold under the price.

You'll also find it in your shopping basket when you validate it (below each item) and, by transparency, it's also available on your invoice.

It's up to you whether you choose a product with a short date or not.

We try to be as transparent as possible about dates, so that customers have all the information they need before making a purchase.

Thank you and good luck.

Hello,

You had to pay for delivery because you bought goods for €5.98. Delivery is free for orders over €59.
Unfortunately we are not the delivery company and cannot be held responsible when the delivery person drops off a parcel at another relay point.

We don't know how you know that the initial relay point was full, as it's a locker, unless you have access to the locker?
We found that the locker was full, nothing unusual after a purchase during the Black Friday period, which is very common during the end-of-year peaks.

However, the delivery driver was very professional, as he dropped off your parcel at the nearest locker, 847m away to be precise, less than 6 minutes on foot and 2 minutes by car, which is still acceptable.

Your parcel was delivered in 48h (announced in 3 to 5 days), order shipped on Monday after ordering on Sunday evening.

I wish you all the best.

Good evening Christian,

According to the tracking of your order, the parcel was delivered in 24h instead of 72h in a point relay following the passage of the deliveryman during your absence.
In this period of strong parcel influence, delivery drivers can no longer return to the customer's home several times if the latter is absent.
Instead, they drop off parcels at the nearest relay point.

I'm really sorry for the inconvenience.
Enjoy your meal, and thank you for your feedback.

Hello,

Thank you for your feedback.
It's a pity about the missing star linked to the price, which are displayed before the order :)

On the other hand, you forgot to mention the 15% discount and free delivery, i.e. a discount of almost €18 on a €70 order, which isn't insignificant.

Good luck and thanks again.

Hello,

Thank you for your feedback.
As far as prices are concerned, they're the market prices in France (we're often the cheapest), but don't forget to mention that you've benefited from a 15% discount and free delivery, which are considerable advantages when ordering.
Quality service, fast delivery, protected parcels - all this comes at a price, and you need to bear that in mind.

Concerning the Ranch sauce, unfortunately it ran out 8 days ago, we had it in stock for over 4 months, but it's a flagship product as you point out, it goes very quickly, many of our customers take them by 6 to avoid running out.

Don't forget to register on the item page, and you'll receive an email when it's back in stock, probably in November.

Don't forget that American products are not imported in a matter of days, but ordered and imported several months in advance, and that an out-of-stock product may not be back in stock within a few days.

We wish you all the best.

Hello Yohan,

Thank you for your feedback.
We are surprised that you are disappointed, we do our utmost to offer a quality box, 99% of customers are satisfied, it includes products of a higher level than those on the photo, while reproducing as much as possible what is on the photo and in the description.
We are quite transparent before the purchase, so normally the customer is informed of what he will get before and not after.

Thank you again for your order.

Hello,

Thank you for your feedback.
We did a search in our tools, we found no trace of complaint to report this problem.

You have different ways to contact us on the site, our customer support responds within a few hours. (Mail, phone, Whatsapp, social networks...)
As we have not had any feedback on this drinking error, we cannot intervene to resolve it.

Please do not hesitate to contact us in order to solve your problem as soon as possible if we have made a mistake. If this is the case, we are sincerely sorry.

We thank you very much.

Hello,

You sent us an e-mail announcing a cut on a can.
10 minutes after receiving your e-mail, we ask you, like any other company, to justify the condition of the package and the punctured can with a simple photo.

You replied: "Poo, I've already thrown everything away at the waste disposal center"! At the waste disposal center, not in the garbage can!
The carrier reports no complaints, your parcel still weighs the same despite the leaking products, and you have nothing to send us to confirm the veracity of your statements.

Without proof in the form of a simple photo, we cannot intervene.

Thank you for your understanding.

Hello,

The product sheet shows the product by the unit, the description indicates the product by the unit.
What's more, you've taken care to choose each flavor, so it's surprising to think that you can get a whole box of 48 candies for 1.99.

It's normal to give a negative review when the service isn't up to scratch, but in this case your review is based on a lack of information on your part.

Good evening,

We are surprised by your return, you sent an email on Sept. 5, 2023 at 13:29 to report that you had only received 7 packages instead of 10.

We replied less than 30 minutes later: 5 sept. 2023 13:55

Maybe the message is in your spam, but our request was simple, we asked for photos of your package seen from above and below. At the same time, we wanted to confirm the weight of your parcel when it left for delivery.
We received no reply from you. All exchanges are recorded in our customer support tool and all our orders cannot be shipped incomplete. You can also visit Tiktok to see how our orders are picked without a hitch.

Without a response from you, we cannot investigate with the carrier.

Please send us the requested information and a written confirmation from you.

We wish you a pleasant evening.

Good evening,
Thank you for your feedback.

After searching our database, we haven't found any trace of a complaint, nor have we received any calls from you to our customer support team.

All the cans in your order were individually wrapped like all orders and carefully checked during picking and packing.

Unfortunately, despite all the protection and cushioning we put in place, the packages were subjected to a great deal of damage during transport.

We are sincerely sorry, but it is difficult for us to assess the problem if our customer support team is not contacted.
As a reminder, we respond to emails 7/7 within 12 hours, and our telephone support is available from 8am to 7pm, Monday to Friday.
We're also available 7/7 on Messenger, Instagram and Whatsapp.

Thank you for your interest.