Customer reviews of Pop’s America

Thank you for your feedback Mélanie.
It's a tricky time for chocolates, as indicated on the site 15 days ago, we strongly advise against chocolates during the summer.

In your case, it seems to be a parcel left in the sun because the parcel left the air-conditioned warehouse at 3pm at the end of the day and was available the next day in Locker 33. Lockers are not recommended at this time of year, as they are in direct sunlight 90% of the time.

Please do not hesitate to come back to us by email, as the parcel will not be accepted on our side if it has been opened or even without an explicit return request on your part.

Thank you for your understanding.

Hello,

After checking your department was considered and announced in 48h instead of 24h with GLS Express.
In fact the delivery was made in 72h instead of 48h due to the fact that you were absent during the first delivery attempt.

The delivery driver therefore came back a second time the next day.

Thank you for your feedback.

Good evening Alexandra,

Thank you for your feedback. It sometimes happens during transport, despite the protection, that packages are handled quite roughly.
With heavy products like the ones you ordered (bottles, cans), this can cause shocks to the potato chips.
Potato chips are fragile products, and there's no such thing as 0 risk with this type of product. It's very rare, but it can happen.

We apologize for any inconvenience.

Hello Alain,

Thank you for your feedback. Unfortunately, our prices keep pace with inflation. However, on your 2 orders you were still able to benefit from free delivery as well as a 10% discount on the first order and a 20% discount on the second order.

Discount codes and free delivery are significant advantages on the final bill.
It's also worth remembering that you earn loyalty points with every order, which can be converted into discount vouchers at any time.

Thank you for your loyalty.

Good evening Youssef, thank you for your feedback.
What happened with Mondial Relay because your parcel left on 31/05 and was available the next day, 01/06, in the relay.
You then went to collect it on the 05, so we don't really understand what happened as the parcel was at the relay less than 24 hours after dispatch.
Thank you for your help.

Good evening Ahmad, the Takis are indeed Spanish versions. The European version is clearly indicated in the details of each item on the site, as are the Dinosaurus cereals.

As far as Takis are concerned, the Mexican and US versions have been banned in Europe since 2022, as they contain much too high levels of certain colorants that the European Union no longer validates.
Luckily, we still have the Spanish versions. All versions from Mexico or the US are no longer authorized for sale.
Now you know everything. We wish you all the best.

Thank you for your feedback. However, we note that in your order there were purchases of "damaged" Monsters at 60% off, so it's normal for these Monsters to have dents in them, since they're called "Monster Energy Abimées / Bosses".
See you soon.

Hello,
Thank you for your feedback. After researching with support, we haven't found any feedback to inform us of a problem with the box.
Please do not hesitate to send us photos via support so that we can then take the necessary steps with GLS, which was the carrier you chose when you placed your order.
Thanks to your feedback and photos, we can lodge complaints and report incidents to try and get the carriers to improve parcel handling.

Thank you for your help.

Hello,

Thank you for your feedback.

The Schokobons are on average 3€ more expensive at our confreres, the Creamy were sold with a 35% discount and the Kornetti are an Italian novelty found in France between 9.99 and 12.99, we offer them at 7.99€.
We're not into high prices, but fair prices for you and for us.

Of course, we're a little different from a lot of sites that offer 40% discounts on prices that are 60% higher... The visual effect...
In any case, for the items you've ordered, it's difficult to offer anything better, as they come from far away: Dubai, India and Italy, so import costs remain high.

Thank you for your order.

How do you do?
Thank you for your feedback. As you correctly pointed out, they are well protected, but all it takes is for a protective bubble to burst and the slightest shock to the package can cause an impact.
The cans are sorted individually so that they are not sent.

The only cans we've mentioned that could be subject to very slight impacts are those from Brazil, which travelled in 2 different containers, involving a lot of handling and the risk of impact.

Please don't hesitate to send us photos to see the "impacts" you mention.
Thank you very much.

Hello Cathy,

As exchanged by email, all your cans were carefully wrapped individually with reinforced bubble wrap.
Unfortunately, even with all these reinforcements, transport does not guarantee a problem-free arrival as explained on the site.
In some of the photos you sent us, we couldn't even make out the brand, and in those where we could see the dents, they were on the underside of the can.

Above all, these are consumer products, and we can't afford to exchange or refund a damaged can.

And we'd really like to point out that in your case, we couldn't even see the marks, they were really slight impacts and located far from the face of the can.

Each can is checked before dispatch, as it is individually packaged.

Thank you for your order.

Good evening,

Thank you for your feedback.
However, we can't find any products in your order with maple syrup or boxes of cream sugar?
Please contact us at [email protected].

Good evening,

Thank you for your feedback.
As soon as your parcel was sent on 03/04, Mondial Relay asked you to change the relay, as it was no longer available to receive your parcel.
The parcel was delivered to the new relay 48 hours later, with no further delay.

It is very common for relays to be saturated, which is why Mondial Relais offers you an alternative relay to avoid your parcel stagnating for several days or weeks in the sorting centers.

Mondial offered you the nearest available relay which was 2.9km from the other relay.

Thank you for your order and see you soon.

Good evening,

Thank you for your feedback. There are several reasons for the shortages:
- Delivery time from the US, minimum 6 weeks in transit, then customs clearance, then delivery again.
Many products come back regularly, but with alerts, some customers can take several dozen quantities at once.
- Sharp price rises, or new taxes. Pop Tarts, for example, are subject to a 30% price increase, so we have to wait for a price cut to restock.
- Some products are not available immediately

On average, we're around 15% out of stock, but for several days now we've been completely deactivating products that won't be back within 3 months, to lighten the search. We've also added an "In Stock" filter to speed up your search.

Finally, at the end of May we'll be moving to a new warehouse and a new region, which is likely to increase stock-outs for a few months.

Thank you again for your order.