Customer reviews of Pop’s America

9,6 /10

Based on 2 657 published reviews

5 2 303 87% 4 233 9% 3 65 2% 2 26 1% 1 30 1%

Summary of reviews

Pop's America delivers consistently fast delivery and orders arrive well within promised windows, with many customers noting speed, careful packaging, and delivery that matches or exceeds expectations. They highlight reliable packaging, protective wrapping for fragile items, and products arriving exactly as described or planned, contributing to a smooth, repeatable buying experience. The product selection stands out for uniqueness and usefulness, with customers expressing enthusiasm for items that are not easily found elsewhere and noting value for money and good prices. Customer service is praised as attentive and accommodating, with quick responses and efficient handling contributing to overall satisfaction and a high likelihood of reordering.

Reviews 1, 2 and 4 stars

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Percheman V.

Published on 03/04/2023 à 14h14 following a purchase from 28/03/2023

very fast delivery. very well packaged products

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Radia C.

Published on 01/04/2023 à 10h42 following a purchase from 24/03/2023

Good service Fast delivery

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Christine L.

Published on 31/03/2023 à 11h54 following a purchase from 28/03/2023

Great service and fast delivery.

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Nancy T.

Published on 25/03/2023 à 15h26 following a purchase from 20/03/2023

Yes, it's not bad but I'm still disappointed by the quantity haha

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Corinne C.

Published on 24/03/2023 à 18h07 following a purchase from 16/03/2023

Perfect

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Emilie D.

Published on 20/03/2023 à 18h06 following a purchase from 14/03/2023

package in good condition everything in glass was well packaged package shipped quickly new regular products only small problem, a little too much out of stock and restocking a little long

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Response from Pop’s America Published on 20/03/2023

Good evening,

Thank you for your feedback. There are several reasons for the shortages:
- Delivery time from the US, minimum 6 weeks in transit, then customs clearance, then delivery again.
Many products come back regularly, but with alerts, some customers can take several dozen quantities at once.
- Sharp price rises, or new taxes. Pop Tarts, for example, are subject to a 30% price increase, so we have to wait for a price cut to restock.
- Some products are not available immediately

On average, we're around 15% out of stock, but for several days now we've been completely deactivating products that won't be back within 3 months, to lighten the search. We've also added an "In Stock" filter to speed up your search.

Finally, at the end of May we'll be moving to a new warehouse and a new region, which is likely to increase stock-outs for a few months.

Thank you again for your order.

Kelly P.

Published on 20/03/2023 à 09h29 following a purchase from 12/03/2023

First order placed on this site and I am satisfied. Fast shipping, well protected package 📦 , no oversights. The only negative point I would have to say is that a lot of items were out of stock. 🍭🍬🍫

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Julie L.

Published on 17/03/2023 à 21h47 following a purchase from 11/03/2023

I received my order quickly and I didn't have to wait long, which is just great.

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Maëlan S.

Published on 09/03/2023 à 22h05 following a purchase from 02/03/2023

Package well received, and I appreciate the little candy gift 😉

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Lolita H.

Published on 09/03/2023 à 16h32 following a purchase from 01/03/2023

The error was mine, so I'm amending my comment. Fast delivery.

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Jean C.

Published on 25/02/2023 à 22h42 following a purchase from 28/01/2023

Suitable

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Bryan Aiie G.

Published on 25/02/2023 à 22h22 following a purchase from 19/02/2023

1 day delay on the order Products a little dented despite the bubbles Despite that it's perfect

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Response from Pop’s America Published on 26/02/2023

Hello,

Thank you for your feedback.
Gls postponed the delivery by one day due to a problem on their side with the delivery person who was supposed to deliver on the day announced.
The delivery time is not guaranteed with Gls but recommended from 24 to 72 hours, in your case it was 72 hours as announced at the time of your order and on your invoice (delivery between the 22nd and 24th).

We'll pass on the problem of the dents to Gls. However, you had a Monster named "Damaged with dents" in your 50% off order.
We recommend Mondial Relay on the site for packages with drinks, the processing of packages is less hectic 🤗
Thank you for your order.

Juliette L.

Published on 25/02/2023 à 13h40 following a purchase from 18/02/2023

Products exactly as described. Top delivery 👌

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Lucas V.

Published on 21/02/2023 à 09h51 following a purchase from 15/02/2023

Great!

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Alexis T.

Published on 18/02/2023 à 10h41 following a purchase from 12/02/2023

The cans were carefully packaged, but I received 2 very damaged cans, so I was a little disappointed.

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Response from Pop’s America Published on 19/02/2023

Hello, we've had no reports or photos of products being damaged in transit. As you pointed out, they are carefully and individually packaged. However, when there is a large number of cans in an order like yours, more than 15 cans, despite all the protection in place, the packages are very heavy, more than 12 kilos, and the risk of impact is very high.
Thank you for your feedback. We're sorry that 2 cans were damaged in transit.

Valerie B.

Published on 07/02/2023 à 09h20 following a purchase from 01/02/2023

Very happy with my order of pop tart's, however I received a box of expired products among the 4 ordered. Very fast delivery

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Response from Pop’s America Published on 08/02/2023

Hello,
Thank you for your feedback. After checking, there were no Pop Tarts in Anti-Gaspi. The dates are displayed on your invoice, normally they correspond to the batch of each product, we did not find any Pop Tarts with an outdated date on your order. Perhaps the day and month have been inverted when reading the date?
Thank you for your help.

Massicot J.

Published on 05/02/2023 à 09h00 following a purchase from 30/01/2023

Excellent

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Lowitt J.

Published on 03/02/2023 à 18h39 following a purchase from 28/01/2023

Extra, nothing to do with European lollipops

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Christophe M.

Published on 28/01/2023 à 08h52 following a purchase from 21/01/2023

For a first order, it's a success! Delivery times respected, careful and secure packaging. The requested products were all present in the order and conformed to what was proposed on the site. A first order, a first positive opinion, the future will tell. Thank you for reading.

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Frédéric G.

Published on 27/01/2023 à 04h04 following a purchase from 21/01/2023

Good products and careful shipping

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Bruno O.

Published on 23/01/2023 à 18h17 following a purchase from 18/01/2023

Nickel and fast

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Marie-Laure F.

Published on 22/01/2023 à 16h34 following a purchase from 16/01/2023

Good discovery and quick to receive.

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Helene B.

Published on 21/01/2023 à 06h58 following a purchase from 14/01/2023

Good site, lots of choice and above all products you can't find in the shops. And the prices are not exesif

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Céline L.

Published on 21/01/2023 à 06h41 following a purchase from 15/01/2023

Very good! Many products, quality follow-up, parcel received on time and well protected! I'll be able to (re)discover American and Japanese products :D

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Oceane S.

Published on 14/01/2023 à 19h25 following a purchase from 06/01/2023

Tres bon mais un peu cher for the quantity

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Cédric B.

Published on 13/01/2023 à 23h21 following a purchase from 10/01/2023

Some of the items ordered were received in crumbs (Chips), but the packaging was undamaged and the delivery was fast and careful.

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Antony B.

Published on 09/01/2023 à 15h58 following a purchase from 04/01/2023

Fast delivery, impeccable packaging

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Nicolas V.

Published on 08/01/2023 à 18h30 following a purchase from 02/01/2023

Thank you very much

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Table C.

Published on 02/01/2023 à 15h29 following a purchase from 23/12/2022

Super fast

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Herve C.

Published on 01/01/2023 à 12h57 following a purchase from 26/12/2022

One of the products had an expiry date of June 2022.

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Response from Pop’s America Published on 01/01/2023

Hello,

This probably concerns a Chinese Pocky, where the date displayed is that of manufacture and not that of consumption.

This is clearly indicated on products from China, unlike other Asian products such as Japan. China indicates the date of manufacture and the consumer must add an average of 10 to 12 months to this date to obtain the minimum durability date.
In fact, the actual date of purchase should be available on your invoice.
We assume this applies to Pocky Peach China.

Thank you for your interest.

Samira A.

Published on 26/12/2022 à 08h23 following a purchase from 18/12/2022

Satisfied and happy with my order, fast delivery. Wide choice of products but it's a pity that some single products are a bit expensive.

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Sylvie L.

Published on 25/12/2022 à 15h52 following a purchase from 19/12/2022

Very good product

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Clara T.

Published on 24/12/2022 à 02h27 following a purchase from 18/12/2022

Good products, nice packaging even if slightly expensive for what it is you discover good products

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Linsay C.

Published on 23/12/2022 à 00h54 following a purchase from 16/12/2022

The product boxes are damaged, not to mention the formats, which look much larger in photos.

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Response from Pop’s America Published on 23/12/2022

Hello,

The products all have the weight indicated, the photos are the photos of the products, nothing more.

Concerning the cotton candy, there are 2 versions, and the one you took even mentions it in the title 28g, and in the description small bag!

Concerning the small box of Nerds, it was indicated in red that some boxes of this batch had impacts.

The boxes of the products are not damaged, just a reference which was indicated.

Thank you for your feedback. Have a nice holiday.

Richelle P.

Published on 17/12/2022 à 21h54 following a purchase from 11/12/2022

Very good, fast, but a bit expensive

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Response from Pop’s America Published on 18/12/2022

Hello,
Thank you for your feedback, but you still received a 10% discount and free delivery, which means a total discount of around €15 between shipping and the €7 product discount, which isn't too bad on a total of €68.
All delivered in less than 3 days in Belgium.

Aurore A.

Published on 13/12/2022 à 12h47 following a purchase from 02/12/2022

Perfect.

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Jimmy B.

Published on 12/12/2022 à 19h34 following a purchase from 08/12/2022

Very compliant

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Nadège P.

Published on 11/12/2022 à 19h12 following a purchase from 06/12/2022

Fast order, well packed, well protected, well done to them!

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Patricia P.

Published on 08/12/2022 à 20h45 following a purchase from 01/12/2022

I haven't tried it yet, but I think it's expensive once it's delivered!

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Jean-Marc S.

Published on 07/12/2022 à 06h49 following a purchase from 27/11/2022

Fast delivery. Unfortunately packaging damaged, I hope the products will not be damaged since there was nothing to cushion and protect them. Progress to be made on this point, otherwise TB.

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Response from Pop’s America Published on 07/12/2022

Hello,

The Pop-Tarts by 9 as you had taken fit in the parcel with the dimension, it was not possible to put additional wedging.
Otherwise we would have had to take another size of cardboard and fill with bubble wrap or padding (we try to limit the use of extra protection when it's not necessary, an ecological concern to be taken into account.
Our strong point is parcel protection, as noted by 95% of our customers in reviews. We can't have 50 references of cardboard boxes to adapt each order to each parcel, this one was perfectly suited to your order, unfortunately it suffered shocks in transit which can happen.
This should not have affected your Pop Tarts normally.
Thank you for your order.