Customer reviews of Pop’s America

Hello,

Thank you for your feedback.
We did a search in our tools, we found no trace of complaint to report this problem.

You have different ways to contact us on the site, our customer support responds within a few hours. (Mail, phone, Whatsapp, social networks...)
As we have not had any feedback on this drinking error, we cannot intervene to resolve it.

Please do not hesitate to contact us in order to solve your problem as soon as possible if we have made a mistake. If this is the case, we are sincerely sorry.

We thank you very much.

Bojour,

The date is displayed on the product page when you make your purchase, as well as in your basket in the summary before you place your order.
The date is also shown on your invoice.
You have all the information you need before placing your order to avoid this kind of return :)

All the best.

Hello,

The product sheet shows the product by the unit, the description indicates the product by the unit.
What's more, you've taken care to choose each flavor, so it's surprising to think that you can get a whole box of 48 candies for 1.99.

It's normal to give a negative review when the service isn't up to scratch, but in this case your review is based on a lack of information on your part.

Good evening,

We are surprised by your return, you sent an email on Sept. 5, 2023 at 13:29 to report that you had only received 7 packages instead of 10.

We replied less than 30 minutes later: 5 sept. 2023 13:55

Maybe the message is in your spam, but our request was simple, we asked for photos of your package seen from above and below. At the same time, we wanted to confirm the weight of your parcel when it left for delivery.
We received no reply from you. All exchanges are recorded in our customer support tool and all our orders cannot be shipped incomplete. You can also visit Tiktok to see how our orders are picked without a hitch.

Without a response from you, we cannot investigate with the carrier.

Please send us the requested information and a written confirmation from you.

We wish you a pleasant evening.

Hello Termeh,

First of all, thank you for your feedback. We really appreciate taking the time to leave a review, but we like them to be fair and constructive. In this case, however, your feedback doesn't really reflect reality.

You were disappointed by the product's price, but before you buy it, you're told that it's "sold individually", with a full explanation of the product's weight and the choice of flavour, which is a good indication that it's a single product, and it's well explained.
Would the 2€ box have been strange? It's 0.30cts in the US, which is fine, but in Europe, as with all our competitors, the product is 1.99cts. Its importation and the 6-month shortage of this product have made it expensive. AND it's going to happen again. There's always the option of ordering the product in the US at $0.30.

You're talking about out-of-date products, we're talking about anti-gaspi products, which is not the same thing.
Pop's America's catalog includes 1,250 references and a section called ANTI-GASPI with around 60 products every month. That's where you bought 4 products in this category, you know the ones with the big pink and blue ANTI-GASPI logo, the date displayed in red automatically on the item card but also before you go to the card.

This same date, still in red on ANTI-GASPi products, was also displayed in your basket summary and during the purchase process.

What's more, you paid for these low-priced products with an average discount of 50%, not to mention free delivery and the 20% discount code.

And because we're always transparent, you'll also find this same date on your invoice.

We've also seen that you have Asian products, so you must not have understood that the date displayed is the date of manufacture, not the date of minimum durability.

You can be disappointed and simply say: "Ah, despite all the warnings, I didn't see the date on the products and I didn't read the description of the individual product", but no, you should always come and express your dissatisfaction without even taking the time to check your words... It was a bit long as an answer, we apologize, but we like to clarify things, especially when the statement is false.

We wish you all the best.

Thanks for your feedback Steven.
So if you have the possibility of having all these products near you, there's no point in ordering from us?
In fact, if you go to a store that carries a dozen or so US or Asian products, our catalog of over 1,200 products becomes totally obsolete.

If we look at your order (we've taken the liberty of doing so), you've taken basic products that not everyone is lucky enough to have on their doorstep, but nothing in the way of typical US products...

However, I doubt you'll find Red Bull Ocean Blast, Monster Irish or Strawb Kiwi, Coke from Mexico, M&M's Cookies & Scream etc. near you...

So we didn't understand the principle of ordering products you have at home...
Bonne continuation.

Thanks for the feedback. The prices are displayed before the purchase, so there's nothing unusual for us, especially as we don't push to order, the customer is free :)
You get free shipping on orders over €50, and codes from 10 to 20% all the time. Don't forget all these elements, plus the possibility of paying in several instalments without charge, which we also take care of.

And don't forget our wide range of discounted products.

We offer a premium service with same-day shipping, high-quality packaging and protection for all items.
All at a cost.

It's always cheaper elsewhere, but with the same level of service, and we're often 20% cheaper than our competitors.

Remember in your case that you tested products from Brazil and Australia, countries that are far away with very high import costs.

We wish you every success.

Thank you for your feedback Mélanie.
It's a tricky time for chocolates, as indicated on the site 15 days ago, we strongly advise against chocolates during the summer.

In your case, it seems to be a parcel left in the sun because the parcel left the air-conditioned warehouse at 3pm at the end of the day and was available the next day in Locker 33. Lockers are not recommended at this time of year, as they are in direct sunlight 90% of the time.

Please do not hesitate to come back to us by email, as the parcel will not be accepted on our side if it has been opened or even without an explicit return request on your part.

Thank you for your understanding.

Hello,

After checking your department was considered and announced in 48h instead of 24h with GLS Express.
In fact the delivery was made in 72h instead of 48h due to the fact that you were absent during the first delivery attempt.

The delivery driver therefore came back a second time the next day.

Thank you for your feedback.

Hello Victorine,
Thank you for your feedback, there was indeed a problem with Mondial Relay on your delivery and we are very sorry.
You placed your order on Friday evening, and it left our premises on Monday lunchtime, but was then held up at the Villeneuve branch for 10 days, as the initial relay was no longer accepting parcels.

In the tracking system, you can see that the parcel left for delivery every day, but could not be delivered to the relay due to heavy traffic in your area.

This kind of problem is relatively rare; 90% of our Mondial Relay shipments are delivered within 72 hours. In your case, there was an incident beyond our control.

Thank you for your understanding.

Good evening Alexandra,

Thank you for your feedback. It sometimes happens during transport, despite the protection, that packages are handled quite roughly.
With heavy products like the ones you ordered (bottles, cans), this can cause shocks to the potato chips.
Potato chips are fragile products, and there's no such thing as 0 risk with this type of product. It's very rare, but it can happen.

We apologize for any inconvenience.

Good evening,

We would have liked to know which product might have been missing, as we have had no complaint from you, no reply to our emails and no response to our calls.
This seems very strange to us, given that the weight of the parcel was correct.
Normally, if a product is missing, we report it, but here we have nothing from you...

Hello Alain,

Thank you for your feedback. Unfortunately, our prices keep pace with inflation. However, on your 2 orders you were still able to benefit from free delivery as well as a 10% discount on the first order and a 20% discount on the second order.

Discount codes and free delivery are significant advantages on the final bill.
It's also worth remembering that you earn loyalty points with every order, which can be converted into discount vouchers at any time.

Thank you for your loyalty.

Good evening Youssef, thank you for your feedback.
What happened with Mondial Relay because your parcel left on 31/05 and was available the next day, 01/06, in the relay.
You then went to collect it on the 05, so we don't really understand what happened as the parcel was at the relay less than 24 hours after dispatch.
Thank you for your help.

Good evening Anthony,
Thanks for the feedback even if we don't agree (and yes we have the right too ^^).
The date is displayed on the item sheet just below the price in a larger font.
But as we wanted to emphasize the visibility of the date, it's also displayed in the shopping cart under each item and if the product date has passed, it's in red.

There's only so much we can do: display the product sheet, display the basket summary, and print it on the invoice available in your account.

The score of 3 is a bit harsh. The seller does his utmost to be transparent, but you also have to play the game on the consumer's side, and not always put the blame on the seller.
We give you a lot of information, so take the time to read it :)

Thank you and good luck.

Good evening Ahmad, the Takis are indeed Spanish versions. The European version is clearly indicated in the details of each item on the site, as are the Dinosaurus cereals.

As far as Takis are concerned, the Mexican and US versions have been banned in Europe since 2022, as they contain much too high levels of certain colorants that the European Union no longer validates.
Luckily, we still have the Spanish versions. All versions from Mexico or the US are no longer authorized for sale.
Now you know everything. We wish you all the best.

Thank you for your feedback. However, we note that in your order there were purchases of "damaged" Monsters at 60% off, so it's normal for these Monsters to have dents in them, since they're called "Monster Energy Abimées / Bosses".
See you soon.

Hello,
Thank you for your feedback. After researching with support, we haven't found any feedback to inform us of a problem with the box.
Please do not hesitate to send us photos via support so that we can then take the necessary steps with GLS, which was the carrier you chose when you placed your order.
Thanks to your feedback and photos, we can lodge complaints and report incidents to try and get the carriers to improve parcel handling.

Thank you for your help.