Customer reviews of Pop’s America

9,6 /10

Based on 2 572 published reviews

5 2 230 87% 4 228 9% 3 63 2% 2 25 1% 1 26 1%

Summary of reviews

Pop's America consistently delivers fast and reliable service with quick, on-time or earlier-than-expected shipping and well-packaged orders that protect the contents. Customers highlight a broad, accessible product catalog with authentic, unique items from the USA, including favorite drinks and snacks, often accompanied by small gifts and thoughtful packaging. The shopping experience is enhanced by clear, responsive communication and easy ordering, with many reviews praising fast delivery, accurate order fulfillment, and helpful customer support. Overall, customers repeatedly note fast delivery, good packaging, and a strong selection of products that meet expectations.

Reviews 1, 3 and 4 stars

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Coline L.

Published on 17/04/2023 à 15h57 following a purchase from 13/04/2023

Super fast and super happy

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Arthur H.

Published on 17/04/2023 à 11h28 following a purchase from 12/04/2023

It's expensive but it's good Quite disappointed with a product in terms of quantity.

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Reine F.

Published on 16/04/2023 à 17h53 following a purchase from 06/04/2023

Overall, I'm satisfied. However, one of my two tins of cream sugar was wide open. As for the box of maple cookies, they're no match for the Dare brand. What's more, they were practically all broken, for both boxes of cookies.

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Response from Pop’s America Published on 16/04/2023

Good evening,

Thank you for your feedback.
However, we can't find any products in your order with maple syrup or boxes of cream sugar?
Please contact us at [email protected].

Aïssatou A.

Published on 11/04/2023 à 12h29 following a purchase from 01/04/2023

Very good however the delivery with Relais Colis was not great. The instructions given were not followed.

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Response from Pop’s America Published on 12/04/2023

Good evening,

Thank you for your feedback.
As soon as your parcel was sent on 03/04, Mondial Relay asked you to change the relay, as it was no longer available to receive your parcel.
The parcel was delivered to the new relay 48 hours later, with no further delay.

It is very common for relays to be saturated, which is why Mondial Relais offers you an alternative relay to avoid your parcel stagnating for several days or weeks in the sorting centers.

Mondial offered you the nearest available relay which was 2.9km from the other relay.

Thank you for your order and see you soon.

Florine C.

Published on 11/04/2023 à 07h42 following a purchase from 04/04/2023

Fast delivery in an attractive cardboard box 😍 Products are as described

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Jordan B.

Published on 08/04/2023 à 18h31 following a purchase from 04/04/2023

Very fast delivery, excellent packaging.

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Marjorie B.

Published on 07/04/2023 à 21h14 following a purchase from 02/04/2023

Super some items a little expensive but parcel received quickly and well packaged

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Fabien F.

Published on 07/04/2023 à 11h45 following a purchase from 03/04/2023

Interesting articles about potato chips with best-before dates

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Response from Pop’s America Published on 08/04/2023

Hello,

Thank you for your feedback. We haven't found the products you mention with an expiration date, the date is indicated on each item sheet on the site.
The shortest date on the ten or so flavors you took is June 2023, some go to 2024.
Perhaps you've misread the date, which can be reversed in the US, but in any case you don't have any chips with a date before June. You can check your invoice where all the dates are indicated.
Thank you for your time.

Arminda D.

Published on 07/04/2023 à 11h35 following a purchase from 31/03/2023

Everything went smoothly, simply put in French or in your language, everything is in English.

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Dorsaf B.

Published on 06/04/2023 à 18h06 following a purchase from 31/03/2023

Very disappointed by the products but the service and delivery are top notch.

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Nicolas H.

Published on 05/04/2023 à 17h10 following a purchase from 26/03/2023

No problem, nickel!

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Percheman V.

Published on 03/04/2023 à 14h14 following a purchase from 28/03/2023

very fast delivery. very well packaged products

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Radia C.

Published on 01/04/2023 à 10h42 following a purchase from 24/03/2023

Good service Fast delivery

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Christine L.

Published on 31/03/2023 à 11h54 following a purchase from 28/03/2023

Great service and fast delivery.

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Nancy T.

Published on 25/03/2023 à 15h26 following a purchase from 20/03/2023

Yes, it's not bad but I'm still disappointed by the quantity haha

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Corinne C.

Published on 24/03/2023 à 18h07 following a purchase from 16/03/2023

Perfect

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Emilie D.

Published on 20/03/2023 à 18h06 following a purchase from 14/03/2023

package in good condition everything in glass was well packaged package shipped quickly new regular products only small problem, a little too much out of stock and restocking a little long

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Response from Pop’s America Published on 20/03/2023

Good evening,

Thank you for your feedback. There are several reasons for the shortages:
- Delivery time from the US, minimum 6 weeks in transit, then customs clearance, then delivery again.
Many products come back regularly, but with alerts, some customers can take several dozen quantities at once.
- Sharp price rises, or new taxes. Pop Tarts, for example, are subject to a 30% price increase, so we have to wait for a price cut to restock.
- Some products are not available immediately

On average, we're around 15% out of stock, but for several days now we've been completely deactivating products that won't be back within 3 months, to lighten the search. We've also added an "In Stock" filter to speed up your search.

Finally, at the end of May we'll be moving to a new warehouse and a new region, which is likely to increase stock-outs for a few months.

Thank you again for your order.

Kelly P.

Published on 20/03/2023 à 09h29 following a purchase from 12/03/2023

First order placed on this site and I am satisfied. Fast shipping, well protected package 📦 , no oversights. The only negative point I would have to say is that a lot of items were out of stock. 🍭🍬🍫

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Julie L.

Published on 17/03/2023 à 21h47 following a purchase from 11/03/2023

I received my order quickly and I didn't have to wait long, which is just great.

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Soffiane B.

Published on 13/03/2023 à 18h36 following a purchase from 08/03/2023

Hello, I received the big box, it would have been better to put in a bubble envelope this negative point of big box for six packs of chewing gum Cdlt.

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Response from Pop’s America Published on 14/03/2023

Hello,
Thank you for your feedback. We totally agree with you. We are in the process of restocking our mini cartons for orders with small products such as chewing gum. We are currently out of stock and have had to use the 25cm cartons for your shipment. We do not use bubble envelopes for food products.
Thank you for your understanding.

Maëlan S.

Published on 09/03/2023 à 22h05 following a purchase from 02/03/2023

Package well received, and I appreciate the little candy gift 😉

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lolita H.

Published on 09/03/2023 à 16h32 following a purchase from 01/03/2023

The error was mine, so I'm amending my comment. Fast delivery.

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Jean C.

Published on 25/02/2023 à 22h42 following a purchase from 28/01/2023

Suitable

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Bryan Aiie G.

Published on 25/02/2023 à 22h22 following a purchase from 19/02/2023

1 day delay on the order Products a little dented despite the bubbles Despite that it's perfect

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Response from Pop’s America Published on 26/02/2023

Hello,

Thank you for your feedback.
Gls postponed the delivery by one day due to a problem on their side with the delivery person who was supposed to deliver on the day announced.
The delivery time is not guaranteed with Gls but recommended from 24 to 72 hours, in your case it was 72 hours as announced at the time of your order and on your invoice (delivery between the 22nd and 24th).

We'll pass on the problem of the dents to Gls. However, you had a Monster named "Damaged with dents" in your 50% off order.
We recommend Mondial Relay on the site for packages with drinks, the processing of packages is less hectic 🤗
Thank you for your order.

juliette L.

Published on 25/02/2023 à 13h40 following a purchase from 18/02/2023

Products exactly as described. Top delivery 👌

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Lucas V.

Published on 21/02/2023 à 09h51 following a purchase from 15/02/2023

Great!

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Alexis T.

Published on 18/02/2023 à 10h41 following a purchase from 12/02/2023

The cans were carefully packaged, but I received 2 very damaged cans, so I was a little disappointed.

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Response from Pop’s America Published on 19/02/2023

Hello, we've had no reports or photos of products being damaged in transit. As you pointed out, they are carefully and individually packaged. However, when there is a large number of cans in an order like yours, more than 15 cans, despite all the protection in place, the packages are very heavy, more than 12 kilos, and the risk of impact is very high.
Thank you for your feedback. We're sorry that 2 cans were damaged in transit.

Tarek Hugo D.

Published on 11/02/2023 à 21h34 following a purchase from 07/02/2023

Products not bad but it's true that we French have much more flavors damaged package mis quick return of customer service. Quite satisfied.

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Valerie B.

Published on 07/02/2023 à 09h20 following a purchase from 01/02/2023

Very happy with my order of pop tart's, however I received a box of expired products among the 4 ordered. Very fast delivery

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Response from Pop’s America Published on 08/02/2023

Hello,
Thank you for your feedback. After checking, there were no Pop Tarts in Anti-Gaspi. The dates are displayed on your invoice, normally they correspond to the batch of each product, we did not find any Pop Tarts with an outdated date on your order. Perhaps the day and month have been inverted when reading the date?
Thank you for your help.

MASSICOT J.

Published on 05/02/2023 à 09h00 following a purchase from 30/01/2023

Excellent

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Lowitt J.

Published on 03/02/2023 à 18h39 following a purchase from 28/01/2023

Extra, nothing to do with European lollipops

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Kuro D.

Published on 28/01/2023 à 20h39 following a purchase from 23/01/2023

Very fast service, really great

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Christophe M.

Published on 28/01/2023 à 08h52 following a purchase from 21/01/2023

For a first order, it's a success! Delivery times respected, careful and secure packaging. The requested products were all present in the order and conformed to what was proposed on the site. A first order, a first positive opinion, the future will tell. Thank you for reading.

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Frédéric G.

Published on 27/01/2023 à 04h04 following a purchase from 21/01/2023

Good products and careful shipping

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bruno O.

Published on 23/01/2023 à 18h17 following a purchase from 18/01/2023

Nickel and fast

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CAROLINE H.

Published on 22/01/2023 à 18h36 following a purchase from 16/01/2023

One chocolate product broke and was replaced without too much trouble, but another "Snoballs" product with an expiration date well past...2021! I didn't bother asking again for the latter product, as I had eaten a snoball without seeing the expiration date.

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Response from Pop’s America Published on 23/01/2023

Good evening,

As explained on the phone, it's not an expiry date on the product but a batch number.
Despite 10 minutes of explaining on the phone, you didn't want to understand, or even accept our explanations.

So once again, the Hostess brand has never published the slightest expiration date or DDM on any of their products for over 40 years, but apparently they did it just for you....

Marie-Laure F.

Published on 22/01/2023 à 16h34 following a purchase from 16/01/2023

Good discovery and quick to receive.

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Helene B.

Published on 21/01/2023 à 06h58 following a purchase from 14/01/2023

Good site, lots of choice and above all products you can't find in the shops. And the prices are not exesif

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Céline L.

Published on 21/01/2023 à 06h41 following a purchase from 15/01/2023

Very good! Many products, quality follow-up, parcel received on time and well protected! I'll be able to (re)discover American and Japanese products :D

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faustino L.

Published on 20/01/2023 à 21h18 following a purchase from 13/01/2023

a little disappointing because I ordered 2 monster hoping to receive them in good condition for the collection and one of the two was dented with wrinkles on the monster and scratches otherwise the other nickel

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Response from Pop’s America Published on 21/01/2023

Hello,
Thank you for your feedback. It's surprising on the Ultra's because the can material is resistant and the 2 were well wrapped in very resistant bubble wrap as you probably noticed. We try to protect them as much as possible so that they receive as little impact as possible during transport.
Could you send us a photo to see the problem?