Customer reviews of Pop’s America

Hello Guillaume,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your last order did not meet your expectations. Your satisfaction is important to us and we strive to ensure the quality of our products. Please feel free to contact us to discuss your experience, we would be happy to find a solution with you.

Best regards,
The Pop's America team

Hello,

Thank you for your feedback.
We have support available if you have encountered a problem with your order.

Your order seems to have been delivered within 48 hours, no claims pending.

Hello,

It's clearly indicated on the Box's product sheet that the photo is contractual but that you'll get all the major US brands.
The card indicates 25 products, you got 27 or 28, and the total of the products sent is much higher than the price of the products shown on the photo.

We can't change the photos every week, as this is a discovery box with a range of products from the US, Asia etc...

Sorry you didn't take the time to read the product description.

Hello,

Thank you for your feedback.
Very expensive delivery? You opted for home delivery at 6.99€. 6,99€ for a 24h delivery, ordered at 12h35, you are delivered the next day at 15h, but yes it seems expensive for 24h delivery.

You had the option of relay point delivery at 4.49....

Out-of-date products? No, not really, they have expiry dates... The products concerned have an ANTI-GASPI logo, with the date displayed on each product in bold, but also before entering the item file and again in red this time if it has passed in your basket.
It's also shown on your invoice. In terms of transparency, we'll leave you to find better.

Your review is really surprising, at least the content of the review which is totally absurd.
We wish you all the best.

Hello,

We have already replied to you by email.
You're mixing up "best before" and "sell by" dates.

On all the boxes you took, there was an error on our part on a dried meat.

All the other products, i.e. around 80 items, all had an expiry date of more than 3 months, except for 3 products ending on 31/08/24, which you received on 02/08/24. That's still one month of consumption on 3 products.
It seems pointless to explain again the US dates and the Chinese dates, which are the date of manufacture and not the best-before date, since our email went unanswered.

For the 3 products which finish at the end of August, hurry up and consume them before they become radioactive on 31/08....

Hello,

We don't have any email from you, we reply to every customer email within 6 hours. Your email may have gone to spam.
Your order includes only one pack of Twinkies with an expiry date of September 24, 2024 (as indicated on the site).
We don't understand this score of 2 at all, as everything went smoothly with your order.

As a reminder, the dates are displayed on each item sheet, in your basket summary and also on your invoice (second page of the pdf).

Hello,

Surprising return... in short.

Hello,

We haven't found any email in support, nor any call from you to report this incident.

According to the tracking of your order preparation, 12 bags out of 12 were scanned during picking and order preparation.

Hello Gregory, thank you for your order and your feedback. We are sorry about the crushed chocolates and will do our best to avoid this in the future. We hope you enjoyed the rest of your order and will give us another chance to provide you with a perfect experience. Have a nice day!

Hello,

We have not received any call or email from you.
If the package arrived in the condition reported, you should have refused it as indicated on the site.
A parcel can be damaged in transit and you are free to refuse it.
We checked with the carrier, and there were no complaints or notices when the package was picked up.
Why put up this notice without even contacting us beforehand to try and resolve the incident?

Hello,

You had to pay for delivery because you bought goods for €5.98. Delivery is free for orders over €59.
Unfortunately we are not the delivery company and cannot be held responsible when the delivery person drops off a parcel at another relay point.

We don't know how you know that the initial relay point was full, as it's a locker, unless you have access to the locker?
We found that the locker was full, nothing unusual after a purchase during the Black Friday period, which is very common during the end-of-year peaks.

However, the delivery driver was very professional, as he dropped off your parcel at the nearest locker, 847m away to be precise, less than 6 minutes on foot and 2 minutes by car, which is still acceptable.

Your parcel was delivered in 48h (announced in 3 to 5 days), order shipped on Monday after ordering on Sunday evening.

I wish you all the best.

Hello,

You sent us an e-mail announcing a cut on a can.
10 minutes after receiving your e-mail, we ask you, like any other company, to justify the condition of the package and the punctured can with a simple photo.

You replied: "Poo, I've already thrown everything away at the waste disposal center"! At the waste disposal center, not in the garbage can!
The carrier reports no complaints, your parcel still weighs the same despite the leaking products, and you have nothing to send us to confirm the veracity of your statements.

Without proof in the form of a simple photo, we cannot intervene.

Thank you for your understanding.

Good evening,
Thank you for your feedback.

After searching our database, we haven't found any trace of a complaint, nor have we received any calls from you to our customer support team.

All the cans in your order were individually wrapped like all orders and carefully checked during picking and packing.

Unfortunately, despite all the protection and cushioning we put in place, the packages were subjected to a great deal of damage during transport.

We are sincerely sorry, but it is difficult for us to assess the problem if our customer support team is not contacted.
As a reminder, we respond to emails 7/7 within 12 hours, and our telephone support is available from 8am to 7pm, Monday to Friday.
We're also available 7/7 on Messenger, Instagram and Whatsapp.

Thank you for your interest.

Hello Cathy,

As exchanged by email, all your cans were carefully wrapped individually with reinforced bubble wrap.
Unfortunately, even with all these reinforcements, transport does not guarantee a problem-free arrival as explained on the site.
In some of the photos you sent us, we couldn't even make out the brand, and in those where we could see the dents, they were on the underside of the can.

Above all, these are consumer products, and we can't afford to exchange or refund a damaged can.

And we'd really like to point out that in your case, we couldn't even see the marks, they were really slight impacts and located far from the face of the can.

Each can is checked before dispatch, as it is individually packaged.

Thank you for your order.

Hello,

The products all have the weight indicated, the photos are the photos of the products, nothing more.

Concerning the cotton candy, there are 2 versions, and the one you took even mentions it in the title 28g, and in the description small bag!

Concerning the small box of Nerds, it was indicated in red that some boxes of this batch had impacts.

The boxes of the products are not damaged, just a reference which was indicated.

Thank you for your feedback. Have a nice holiday.

Good evening,

We are very surprised by your message.

We've sold a lot of spreads, especially the newly produced Bounty, and we've never had a single problem.

They are all stored and displayed in the same way and are part of the same batches.
It's hard to understand how 2 out of 4 jars could taste different.

We tested the 2 today that come from the same production batches and we can't see any problem. What's more, the products are sealed with a film that prevents them from taking in air even if a lid is opened.

Please email [email protected] to discuss this problem.

Hello,

Sorry to come back to your opinion, but it's not written at the end of the descriptions but in the short description visible on mobile or pc from the start.

If you haven't read the description, we have nothing to do with it. It's indicated in black and white in italics, so that you'll be aware of it as soon as you consult the file. It's specified on each file concerned.

And once again, we'd like to stress that we don't sell collectors' items, but food for consumption.

In fact, you'll find that all the sites offering cans, like us, have reported problems with shocked cans, which is only to be expected since they travel the world by plane, boat or truck, and then leave again and again by parcel post, suffering multiple shocks.

By the way, we replied by email (to your aggressive email) with all the explanations you didn't take the time to give us.
We've also offered to call you, but no reply yet.

We could have tried to find a solution to your problem by talking to you...

Please note that you can return the parcel if it does not suit you within 14 days.

Hello, Thank you for your surprising feedback. Each product sheet includes size, weight, etc...

This is all indicated in accordance with the regulations. The prices quoted are market prices, you're buying imported products, so of course they don't have the same price as in the USA, because of course they don't cross the world for free.

Especially since the products you've chosen are not surprisingly small. Perhaps you should read the product descriptions and specifications before buying, to avoid disappointment. All the best.