Customer reviews of Pop’s America

Hello Victorine,
Thank you for your feedback, there was indeed a problem with Mondial Relay on your delivery and we are very sorry.
You placed your order on Friday evening, and it left our premises on Monday lunchtime, but was then held up at the Villeneuve branch for 10 days, as the initial relay was no longer accepting parcels.

In the tracking system, you can see that the parcel left for delivery every day, but could not be delivered to the relay due to heavy traffic in your area.

This kind of problem is relatively rare; 90% of our Mondial Relay shipments are delivered within 72 hours. In your case, there was an incident beyond our control.

Thank you for your understanding.

Good evening Alexandra,

Thank you for your feedback. It sometimes happens during transport, despite the protection, that packages are handled quite roughly.
With heavy products like the ones you ordered (bottles, cans), this can cause shocks to the potato chips.
Potato chips are fragile products, and there's no such thing as 0 risk with this type of product. It's very rare, but it can happen.

We apologize for any inconvenience.

Good evening,

We would have liked to know which product might have been missing, as we have had no complaint from you, no reply to our emails and no response to our calls.
This seems very strange to us, given that the weight of the parcel was correct.
Normally, if a product is missing, we report it, but here we have nothing from you...

Hello Alain,

Thank you for your feedback. Unfortunately, our prices keep pace with inflation. However, on your 2 orders you were still able to benefit from free delivery as well as a 10% discount on the first order and a 20% discount on the second order.

Discount codes and free delivery are significant advantages on the final bill.
It's also worth remembering that you earn loyalty points with every order, which can be converted into discount vouchers at any time.

Thank you for your loyalty.

Good evening Youssef, thank you for your feedback.
What happened with Mondial Relay because your parcel left on 31/05 and was available the next day, 01/06, in the relay.
You then went to collect it on the 05, so we don't really understand what happened as the parcel was at the relay less than 24 hours after dispatch.
Thank you for your help.

Good evening Anthony,
Thanks for the feedback even if we don't agree (and yes we have the right too ^^).
The date is displayed on the item sheet just below the price in a larger font.
But as we wanted to emphasize the visibility of the date, it's also displayed in the shopping cart under each item and if the product date has passed, it's in red.

There's only so much we can do: display the product sheet, display the basket summary, and print it on the invoice available in your account.

The score of 3 is a bit harsh. The seller does his utmost to be transparent, but you also have to play the game on the consumer's side, and not always put the blame on the seller.
We give you a lot of information, so take the time to read it :)

Thank you and good luck.