Customer reviews of Pop’s America

Hello,

Thank you for your feedback. The description clearly states that since 01/01/2024, the box is sent in a normal box to reduce the use of packaging.

We used to use 2 boxes, plus packing for a simple box, we decided a year ago to reduce this packaging to avoid overconsumption of cardboard.

Thank you for your help.

Hello,

Thank you for your feedback. The rating of 3 is a bit harsh.
The date is well indicated as you point out.

It's a cake preparation, even after the 09/12 date the product will remain 100% identical. It's only October...

Thank you very much.

Nicolas,

You're very kind, of course.
But instead of coming up with preposterous opinions and apologizing, at what point did you not understand anything here?

https://popsamerica.com/barres-chocolatees/2730-mars-loaded-lamington.html

In addition to being misguided, you order for 47€, and your negative review on all platforms concerns a product you paid for with a 30% discount, a product with a big date in bold indicated: 20/08/2024, or with its big logo, pink and blue: ANTI-GASPI
More info here: https://popsamerica.com/barres-chocolatees/2730-mars-loaded-lamington.html

And with a bold red date in the shopping cart to say Hééé Ohhh, check moi frero, my date is in red, 20/08/2024, t'as bien compris .... ???

Frankly, a broken product, an opened drink, a lost parcel, ok we understand, but having to suffer your lack of diligence, or too much stupidity... STOP, stop buying food on the internet...

And let's be really silly Nicolas, we're well aware that 4 weeks after the date indicated on a SEC product, it's very expired...
It's going to be terrible between now and 2028, when no more dry products or products with sugar will have a date, what are you going to do? Are you going to continue crying on the net and throwing away goods while millions of people starve to death?

Morality, we display the dates in the product listing, on the product, in the basket and on the invoice. What's more, if the product is past its date, a big ANTI-GASPI logo on it, the date in red in the basket summary...

So stop, be an adult, take responsibility for your mistakes, stop complaining without even questioning yourself...

Yes, the customer is king, but that doesn't give him the right to criticize unnecessarily.

Hello,

Thank you for your feedback.
We haven't found any complaints with Chronopost or with us.
You should have refused the parcel as indicated on the website in the case of an open parcel.

We are surprised that the sweets could have become warm at this time of year.
Some candies like the one you ordered:
Jelly Filled Brains have a gummy, runny appearance which is their normal appearance.

Thank you for your feedback, but next time if something like this happens, you have the right to refuse the parcel at the relay point.

Have a nice day.

Hello,

We haven't found any email in support, nor any call from you to report this incident.
If there was an error between the 2 versions, we're sorry.

But without email, photo or anything else, it's difficult for us to intervene.

Thank you for your feedback, Karine. We are aware that Kitkat sold individually may seem expensive, but we do our best to offer our customers quality products at competitive prices. We take note of your comment and will try to improve our offer accordingly. Thank you for visiting Pop's America.

Hello Benoit,

Thanks for your feedback.
After searching, we couldn't find any trace of an e-mail with a photo or a call to notify us of this problem.
We would have liked to be able to see this on a photo because, as you can see, the cans are individually wrapped and protected to avoid this kind of problem.

Unfortunately, there's no such thing as 0 risk when it comes to transport, especially when orders include more than 10 Monster cans, as the package gets heavier and heavier and the risk increases during handling at sorting centers.

Thanks again for your order, and don't hesitate to send us photos.

Hello,

Thanks for your feedback, but regarding the dented can, it's normal since you bought a can in the damaged cans product sheet:

Its title is very explicit and so is its description.

As a reminder, the title of the can:
Monster Energy Damaged / Dented (Flavor: Rehab Wild Berry Tea)

We wish you all the best.

Bojour,

The date is displayed on the product page when you make your purchase, as well as in your basket in the summary before you place your order.
The date is also shown on your invoice.
You have all the information you need before placing your order to avoid this kind of return :)

All the best.

Hello Termeh,

First of all, thank you for your feedback. We really appreciate taking the time to leave a review, but we like them to be fair and constructive. In this case, however, your feedback doesn't really reflect reality.

You were disappointed by the product's price, but before you buy it, you're told that it's "sold individually", with a full explanation of the product's weight and the choice of flavour, which is a good indication that it's a single product, and it's well explained.
Would the 2€ box have been strange? It's 0.30cts in the US, which is fine, but in Europe, as with all our competitors, the product is 1.99cts. Its importation and the 6-month shortage of this product have made it expensive. AND it's going to happen again. There's always the option of ordering the product in the US at $0.30.

You're talking about out-of-date products, we're talking about anti-gaspi products, which is not the same thing.
Pop's America's catalog includes 1,250 references and a section called ANTI-GASPI with around 60 products every month. That's where you bought 4 products in this category, you know the ones with the big pink and blue ANTI-GASPI logo, the date displayed in red automatically on the item card but also before you go to the card.

This same date, still in red on ANTI-GASPi products, was also displayed in your basket summary and during the purchase process.

What's more, you paid for these low-priced products with an average discount of 50%, not to mention free delivery and the 20% discount code.

And because we're always transparent, you'll also find this same date on your invoice.

We've also seen that you have Asian products, so you must not have understood that the date displayed is the date of manufacture, not the date of minimum durability.

You can be disappointed and simply say: "Ah, despite all the warnings, I didn't see the date on the products and I didn't read the description of the individual product", but no, you should always come and express your dissatisfaction without even taking the time to check your words... It was a bit long as an answer, we apologize, but we like to clarify things, especially when the statement is false.

We wish you all the best.

Thanks for your feedback Steven.
So if you have the possibility of having all these products near you, there's no point in ordering from us?
In fact, if you go to a store that carries a dozen or so US or Asian products, our catalog of over 1,200 products becomes totally obsolete.

If we look at your order (we've taken the liberty of doing so), you've taken basic products that not everyone is lucky enough to have on their doorstep, but nothing in the way of typical US products...

However, I doubt you'll find Red Bull Ocean Blast, Monster Irish or Strawb Kiwi, Coke from Mexico, M&M's Cookies & Scream etc. near you...

So we didn't understand the principle of ordering products you have at home...
Bonne continuation.

Thanks for the feedback. The prices are displayed before the purchase, so there's nothing unusual for us, especially as we don't push to order, the customer is free :)
You get free shipping on orders over €50, and codes from 10 to 20% all the time. Don't forget all these elements, plus the possibility of paying in several instalments without charge, which we also take care of.

And don't forget our wide range of discounted products.

We offer a premium service with same-day shipping, high-quality packaging and protection for all items.
All at a cost.

It's always cheaper elsewhere, but with the same level of service, and we're often 20% cheaper than our competitors.

Remember in your case that you tested products from Brazil and Australia, countries that are far away with very high import costs.

We wish you every success.

Hello Victorine,
Thank you for your feedback, there was indeed a problem with Mondial Relay on your delivery and we are very sorry.
You placed your order on Friday evening, and it left our premises on Monday lunchtime, but was then held up at the Villeneuve branch for 10 days, as the initial relay was no longer accepting parcels.

In the tracking system, you can see that the parcel left for delivery every day, but could not be delivered to the relay due to heavy traffic in your area.

This kind of problem is relatively rare; 90% of our Mondial Relay shipments are delivered within 72 hours. In your case, there was an incident beyond our control.

Thank you for your understanding.

Good evening,

We would have liked to know which product might have been missing, as we have had no complaint from you, no reply to our emails and no response to our calls.
This seems very strange to us, given that the weight of the parcel was correct.
Normally, if a product is missing, we report it, but here we have nothing from you...

Good evening Anthony,
Thanks for the feedback even if we don't agree (and yes we have the right too ^^).
The date is displayed on the item sheet just below the price in a larger font.
But as we wanted to emphasize the visibility of the date, it's also displayed in the shopping cart under each item and if the product date has passed, it's in red.

There's only so much we can do: display the product sheet, display the basket summary, and print it on the invoice available in your account.

The score of 3 is a bit harsh. The seller does his utmost to be transparent, but you also have to play the game on the consumer's side, and not always put the blame on the seller.
We give you a lot of information, so take the time to read it :)

Thank you and good luck.

Hello,

Thank you for your feedback. We haven't had any messages to support to report this. However, it was indicated in the description in black and white that the cans had slight impacts before shipment. (On the ones you ordered)

They are individually protected with reinforced bubble wrap, and another bubble wrap to reinforce the whole package.
As indicated on the website, we cannot guarantee shock-free transport via the carriers.

Hello,

Thank you for your feedback.
Indeed, the box focuses on sweets, as indicated on the item sheet and on the photo. On the savoury side, the box includes chips, mac'n cheese and dried meat, the main US bestsellers.
We could offer more savory items, but some American flavors aren't necessarily the most popular :)