The online store excels in providing a welcoming and friendly atmosphere, with many customers highlighting the attentive and smiling staff who make the rental experience enjoyable. The efficiency of service is frequently noted, with quick and effective assistance during both the renting process and when handling any requests, such as refunds. Customers appreciate the well-prepared and reliable equipment, which meets their expectations for quality and functionality.
We are sorry to hear that your experience did not meet your expectations. Please feel free to tell us more about the areas for improvement, as this would help us understand better and progress.
We hope to have the opportunity to provide you with a better experience on your next visit.
Best regards,
The Precision Ski Rent team
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Karine M.
Rating: 3 out of 5
following a purchase from 01/03/2026
Perfect
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Jordy N.
Rating: 2 out of 5
following a purchase from 04/03/2026
The reviews made me cancel my reservation
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Response from Precision Ski Rent
Thank you for your message.
We’re sorry to hear that the reviews led you to cancel your reservation. We understand that reviews play an important role in your decision-making process.
However, we would like to emphasize that we strive every day to provide our customers with the best possible service and high-quality equipment. Many of our customers are satisfied with their experience in our stores.
We hope to welcome you in the future and provide you with a positive experience.
Best regards,
The Precision Ski Team
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yann B.
Rating: 2 out of 5
following a purchase from 06/03/2026
Very good team on site unfortunately for them the choice of equipment is limited and especially very worn out
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Response from Precision Ski Rent
Hello Yann,
Thank you for taking the time to share your feedback. We are glad that you appreciated our team. Regarding the equipment, we take your comments very seriously and are constantly working to improve our offering. Please feel free to reach out to us with any suggestions.
Best regards,
The Precision Ski Rent team
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Eudes P.
Rating: 1 out of 5
following a purchase from 03/03/2026
Poor quality skis.
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Response from Precision Ski Rent
Hello Eudes,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience with our skis did not meet your expectations. At Precision Ski Rent, we are committed to providing quality equipment and ensuring customer satisfaction.
Best regards,
The Precision Ski Rent team
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Emma C.
Rating: 4 out of 5
following a purchase from 06/03/2026
Very good but a lot of waiting when it comes to taking the skis (more than an hour)
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William G.
Rating: 1 out of 5
following a purchase from 04/03/2026
A good service. No delays on pick up. Equipment including boots no problems. Online discount great! Thank you.
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Response from Precision Ski Rent
Hello William,
Thank you for your positive feedback and we are glad that you appreciated our service, as well as the quality of our equipment. Your satisfaction is our priority. However, you rated us 1/5 so I think there is an error. Could you please correct the review?
Thank you,
Best regards,
The Precision Ski Rent team
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JUAN A.
Rating: 1 out of 5
following a purchase from 10/03/2026
-
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Response from Precision Ski Rent
Hello, we do have a reservation with your email address. If you have any other concerns, please contact customer service, but normally your reservation should be in your customer account. Thank you!
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Tim C.
Rating: 2 out of 5
following a purchase from 09/03/2026
Web page constantly changes the date to 7 date. Make making a booking very difficult. Try it yourself
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Response from Precision Ski Rent
Hello Tim,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties while booking on our site. Your feedback is valuable and we will look into this issue to improve our service. Please feel free to contact us directly if you need assistance.
Best regards,
The Precision Ski Rent team
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Delphine F.
Rating: 4 out of 5
following a purchase from 05/12/2025
Easy for booking
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Marie C.
Rating: 4 out of 5
following a purchase from 08/03/2026
I had some difficulties getting the correct date recorded, but not being used to this site could be an explanation. It would be desirable to have a phone number.
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Lucas F.
Rating: 2 out of 5
following a purchase from 05/03/2026
Good team but disappointed with the equipment, I rented from you because I wanted to try new material for purchase but very very limited choice available. (shoes with Boa in particular as presented on your site)
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Response from Precision Ski Rent
Hello Lucas,
Thank you for your feedback. We are glad that you appreciated our team, but we are sorry to learn that the equipment did not meet your expectations.
Our stores each have their own selection of material, which may vary according to stock and the specifics of each rental point. Your comments are still valuable and we take them into account to improve and expand our offer.
We hope to have the opportunity to fully satisfy you during your next visit.
Best regards,
The Precision Ski Rent team
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Julien D.
Rating: 4 out of 5
following a purchase from 03/01/2026
Everything went very well. We easily retrieved the skis. We were able to have them tightened during the rental. The return was quick! Very pleasant team. Skis a bit "worn", but very good value for money! I recommend.
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Alban M.
Rating: 1 out of 5
following a purchase from 06/03/2026
Equipment in very poor condition, I didn't even have the same models of bindings on my skis with the performance range
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Response from Precision Ski Rent
Hello,
We are sorry to hear that the equipment did not meet your expectations.
After verification, the skis in question were indeed equipped with bindings of the same brand and adjusted according to safety standards, suitable for the weight and level of the skier. It can happen that some series have slightly different bindings visually, especially after maintenance interventions, but this in no way affects their safety or proper functioning.
We regret that this point was not mentioned during the return of the equipment to the store. Our team would certainly have taken the time to explain the situation to you and, if necessary, to offer you a solution on the spot.
We remain at your disposal if you wish to discuss this matter.
Best regards
T
Thomas D.
Rating: 2 out of 5
following a purchase from 23/02/2026
I had reserved snow boots online, when I arrived at the store they didn't have the size in the reserved model category. We had to make do with what they had that was acceptable but the boots were outdated and every evening we had to take off the liners to let them dry because by the end of the day they were soaked.
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Response from Precision Ski Rent
Hello Thomas,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your boots did not meet your expectations and that this affected your comfort. Your feedback is valuable and helps us improve our service. We hope to have the opportunity to provide you with a better experience during your next visit.
Best regards,
The Precision Ski Rent Team
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Claire C.
Rating: 3 out of 5
following a purchase from 24/02/2026
The equipment is in poor condition. There were 4 of us and we came to the store 6 times to change the equipment. In particular, the shoe that no longer clicked into the ski on the slope...
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Response from Precision Ski Rent
Hello Claire, we thank you for your feedback and are sorry to hear that your experience did not meet your expectations. Please know that customer satisfaction is our priority, and we take your comments very seriously in order to improve the quality of our equipment. Do not hesitate to contact us directly to discuss your situation and find a suitable solution.
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Martin V.
Rating: 3 out of 5
following a purchase from 04/03/2026
The staff was really too laid-back. Not friendly. Except for 1 person, maybe the manager?
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Sandrine B.
Rating: 4 out of 5
following a purchase from 25/02/2026
Perfect
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Christopher G.
Rating: 3 out of 5
following a purchase from 25/08/2025
For the premium price for premium skis the supplied skis and poles were disappointing.
Response from Precision Ski Rent
Dear Christopher,
Thank you for taking the time to share your feedback regarding your experience with our ski rental service. We are truly sorry to hear that the skis and poles did not meet your expectations, especially considering the premium price you paid. Your comments are valuable to us and we will certainly review our inventory to ensure we provide the high quality equipment that our customers deserve. We hope you will give us another chance in the future.
Best regards,
The Precision Ski Rent Team
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Karim A.
Rating: 4 out of 5
following a purchase from 26/02/2026
It's a shame when you make a mistake with the order, it's not possible to change it once you're there.
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Nick T.
Rating: 4 out of 5
following a purchase from 26/01/2026
Good service in the shop from knowledgable staff. The actual shop itself was tricky to find. We used the one in Résidence ODALYS which doesn't come up on Google maps. Initialy we went to the one in the centre.
Response from Precision Ski Rent
Dear Nick, thank you for your feedback and for highlighting our knowledgeable staff. We apologize for the difficulty you encountered in locating our shop. We will ensure to improve our visibility on maps for a better experience in the future.
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Christine G.
Rating: 4 out of 5
following a purchase from 08/02/2026
My son had to go back twice because the board was poorly fitted and to change shoes, otherwise the staff is nice, excellent quality price, good continuation.
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Response from Precision Ski Rent
Hello Christine,
We warmly thank you for your review and are delighted to learn that you appreciated the quality of our service and our prices. We take your comments regarding the adaptation of the equipment into account to improve our offer. Please feel free to reach out to us for any future assistance. Good continuation to you as well!
J
JULIEN B.
Rating: 2 out of 5
following a purchase from 21/12/2025
Very aging equipment.
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Response from Precision Ski Rent
Hello Julien,
Thank you for taking the time to share your feedback. We are sorry to hear that the equipment did not meet your expectations. At Precision Ski Rent, we are committed to providing quality equipment, and we are constantly working on renewing it. Your feedback is valuable and will help us improve our service. We hope to welcome you again to provide you with an experience that meets your expectations.
Best regards,
The Precision Ski Rent team
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philippe K.
Rating: 2 out of 5
following a purchase from 16/02/2026
Mediocre quality of the ski and in poor condition.
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Response from Precision Ski Rent
Hello Philippe,
Thank you for taking the time to share your feedback. We are sorry to learn that the quality of the equipment did not meet your expectations. At Precision Ski Rent, we are committed to providing quality equipment, and we will take your feedback into account to improve our service. Please feel free to contact us directly to discuss your experience. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Precision Ski Rent team
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Gaetan G.
Rating: 2 out of 5
following a purchase from 26/11/2025
No choice available in the all-mountain category. At the price we pay, we can expect to have a bit of choice. The skis were damaged even though I paid for the best quality. Other than that, very friendly staff!
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Response from Precision Ski Rent
Hello Gaetan,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations regarding the choice of skis. Your feedback is valuable and helps us improve our service. We are glad that you appreciated our team's welcome and hope to see you again soon to provide you with an experience that meets your expectations.
Best regards,
The Precision Ski Rent team
B
bertrand T.
Rating: 2 out of 5
following a purchase from 29/10/2025
Waiting time too long to pick up the equipment. Poor organization
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Response from Precision Ski Rent
Hello Bertrand,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience at Precision Ski Rent did not meet your expectations due to the waiting time. We take your comments very seriously and are actively working to improve our organization to ensure faster and more efficient service. Your satisfaction is our priority, and we hope to welcome you again for an optimized experience.
Best regards,
The Precision Ski Rent Team
K
Koen Z.
Rating: 3 out of 5
following a purchase from 03/01/2026
Reserved two snowboards and two pair of deluxe boots. Super happy with the boards and the one pair of boots. There was no second pair available for my wife who instead got a rundown pair of basic boots. She was fine with it and the materials were adequate, but I felt quite disappointed having especially made reservations for the premium ones. Besides no apologies or refund was offered. I guess the season is not on the side of the client.
Response from Precision Ski Rent
Dear Koen,
Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the snowboards and one pair of boots. However, we apologize for the inconvenience regarding the second pair of boots and understand your disappointment. We appreciate your understanding, though we strive to meet all our customers’ expectations, especially when it comes to reservations. Your comments will be taken into consideration as we continually work to improve our services. We hope to have the opportunity to serve you better in the future.
Best regards,
The Precision Ski Rent Team
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Olivier D.
Rating: 4 out of 5
following a purchase from 12/02/2026
Good material and good service for a fair price.
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Camilla P.
Rating: 1 out of 5
following a purchase from 15/02/2026
There was a huge queue in the shop and staff were moving extremely slowly. Although I booked online, they didn’t have any appropriate equipment so they gave me skis that were far too short and the boots were very old and broken. By that time I had been waiting in the shop for over an hour so took them. I came back the next day to ask if they had any longer skis and they had nothing at all. The staff don’t care at all, I found them really rude
Response from Precision Ski Rent
Hello Camilla,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your visit. Your concerns regarding the queues and equipment availability are noted, and we are committed to improving our services. We appreciate your comments, as they help us enhance the experience for all our customers.
We hope to serve you better in the future.
Best regards,
The Precision Ski Rent Team
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Laurent D.
Rating: 2 out of 5
following a purchase from 18/11/2025
2nd year renting from Precision Ski, we tried a second time. Same observation: Worn children's equipment, out of age. No better for adult equipment. We made sure not to choose the lowest price level. What should it be!
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Response from Precision Ski Rent
Hello Laurent,
Thank you for taking the time to share your feedback. We are sorry to hear that the equipment did not meet your expectations this year. Your feedback is valuable and we use it to improve our offerings. We hope to have the opportunity to present you with better equipment during your next visit.
Best regards,
The Precision Ski Rent team
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Julien D.
Rating: 4 out of 5
following a purchase from 30/11/2025
Ok
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Pierre G.
Rating: 1 out of 5
following a purchase from 26/01/2026
Hello, the store manager was rude and unpleasant. He keeps saying that he has been managing the store for 8 years and therefore he is necessarily right. Fire him.
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Response from Precision Ski Rent
Hello Pierre,
Thank you for taking the time to share your experience. We are sorry to hear that your interaction did not meet your expectations. Your feedback is valuable and we take it very seriously to improve our service. Please feel free to contact us directly to discuss this in more detail.
Best regards,
The Precision Ski Rent team
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Charlotte C.
Rating: 3 out of 5
following a purchase from 08/01/2026
Some skiers found that the skies were not wax sufficiently and need to have them waxed by their ski instructor. Others found the one ski was more difficult to clip in, take a few go in this ski to clip in the boot.
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Caroline B.
Rating: 1 out of 5
following a purchase from 04/11/2025
Very disappointed with the customer service. Skis not satisfactory, returned and staff offered to wax and sharpen - we nt back the next day to collect and store was closed. Forced to hire more skis from another shop. Promised full refund by staff in shop however head office refused refund and avoided further correspondence.
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Katia M.
Rating: 4 out of 5
following a purchase from 10/01/2026
very good
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Vincent D.
Rating: 3 out of 5
following a purchase from 28/11/2025
I rented snow for 2 consecutive years in this shop, last year I rented an intermediate pack and this year a performance pack and yet I got the same board as last year and lower quality bindings, I would like to know what is the point of paying more to have the same equipment?
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Fanny K.
Rating: 4 out of 5
following a purchase from 16/02/2026
Top staff but unfortunately on a last minute reservation, the equipment was marked available on your site but the shop had nothing left to equip us.
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Juliette C.
Rating: 1 out of 5
following a purchase from 04/02/2026
2-hour wait to retrieve the equipment
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Response from Precision Ski Rent
Hello Juliette,
Thank you for sharing your feedback. We are sorry to hear that you experienced a prolonged wait time to retrieve your equipment. The period of your visit coincided with school holidays, a particularly busy time in the resort, which can unfortunately lead to a bit more waiting.
Your feedback is valuable and will help us improve our organization. We hope to have the opportunity to welcome you again and provide you with a smoother experience.
Best regards,
The Precision Ski Rent team
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Nina Y.
Rating: 4 out of 5
following a purchase from 17/02/2026
Just annoying I couldn't amend the dates online when it suggests you can
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Macaulay K.
Rating: 2 out of 5
following a purchase from 15/02/2026
I paid for Premium skis/boots and I got economy skis/boots. It is half term. But I should not be paying Premium price for old low end equipment.
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Response from Precision Ski Rent
Hello Macaulay,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that the equipment you received did not meet your expectations. Your satisfaction is our priority, and we will look into this situation closely. Please feel free to contact us directly to discuss this further.
Best regards,
The Precision Ski Rent Team
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