The online store excels in providing a welcoming and friendly atmosphere, with many customers highlighting the attentive and smiling staff who make the rental experience enjoyable. The efficiency of service is frequently noted, with quick and effective assistance during both the renting process and when handling any requests, such as refunds. Customers appreciate the well-prepared and reliable equipment, which meets their expectations for quality and functionality.
One of the two helmets was not clean, and would loosen with each descent. I didn't use it all week. Overall, the quality of the helmets is mediocre. The equipment is very worn if not outdated. Finally, I have the impression that the range of skis chosen has no impact on the equipment that was given to us. The 2 pairs of shoes were very uncomfortable, undoubtedly outdated as well. In short, I would have preferred to pay more and have decent equipment.
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Response from Precision Ski Rent
Hello,
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations.
We want to reassure you that all of our equipment, including helmets and shoes, is systematically disinfected after each use. Regarding the condition of the equipment, it is regularly checked, although some pieces may show signs of wear due to their rental use.
We understand that comfort and perceived quality may vary from person to person.
We regret that you did not return to the store during your stay. Our team is present to exchange, adjust, or immediately replace the equipment if it does not suit you, in order to ensure the best possible experience.
We take your feedback into account and remain at your disposal if you wish to discuss it further.
Best regards.
B
Benjamin V.
Rating: 3 out of 5
following a purchase from 07/04/2026
End of season gear
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Amandine D.
Rating: 1 out of 5
following a purchase from 24/03/2026
A different treatment in-store and after-sales service. Teams that do not respond to me while the in-store teams did everything to help me. I find this unacceptable. Refund me!
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Response from Precision Ski Rent
Hello,
We are sorry to read your feelings regarding your experience.
Following your request, we confirm that the refund has indeed been processed.
However, we regret the lack of communication that you may have perceived from the after-sales service, and we take your feedback into account to improve this point.
We remain at your disposal if needed.
Best regards.
B
Benjamin S.
Rating: 3 out of 5
following a purchase from 28/03/2026
Skis were ok overall but the boots were not in good form - no availability of 100+ flex and the ones available were very old…
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Andy H.
Rating: 1 out of 5
following a purchase from 28/03/2026
The assistant forced me to take the insurance for the skis when I didn’t want or need to. This cost me £48.99. He also rushed me to pay and I used the wrong card which then cost me an exchange rate fee. Lastly the pair of boots provided for Sophie to wear were unsanitary. I didn't wish to come back due to the negative experience I’d had with the insurance. If the insurance is so important, why is it ‘optional’ and why was I not allowed to say no? 07766418595
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Response from Precision Ski Rent
Hello,
Thank you for your feedback.
We are sorry to read about your experience.
Regarding the insurance, it is indeed systematically offered to our customers, but it always remains optional. We would never intentionally force a customer to take it, and we regret if this was not clearly understood during your visit.
Concerning the payment, we understand the inconvenience caused and are sorry if you felt rushed at that moment.
As for the boots, all our equipment is regularly checked and maintained to ensure proper hygiene and comfort. However, if something does not feel right, our team is always available to replace the equipment immediately. We regret that this was not brought to our attention during your visit, as we would have gladly provided a more suitable pair.
Finally, we also regret that these points were not mentioned when you returned the equipment, as we would have been happy to find a solution or make a commercial gesture.
We remain available if you would like to discuss this further.
Kind regards.
S
Shlomi Z.
Rating: 2 out of 5
following a purchase from 21/03/2026
Nothing suitable was in stock. Lazy employees.
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Response from Precision Ski Rent
Hello Shlomi,
Thank you for taking the time to share your experience. We are sorry to hear that you did not find what you were looking for and that our service did not meet your expectations. Your feedback is valuable and will help us improve our offerings and our welcome. We hope to have the opportunity to serve you better during your next visit.
Sincerely,
The Precision Ski Rent team
S
Sophie H.
Rating: 1 out of 5
following a purchase from 22/02/2026
The most uncomfortable ski boots and a reluctance from staff to help refit a different pair. Went to another shop on the end and paid for another pair. Both me and my son. My husband’s snowboarding boots were not at all waterproof. I was told that the skis I was given by them werw childrens. Helmets not in a great condition. Felt like staff were laughing at me when I asked to try different ones. The shop was a mess. Boxes everywhere. Not a great experience when you arrive excited to start your holiday.
Response from Precision Ski Rent
Dear Sophie,
Thank you for sharing your feedback. We're truly sorry to hear about your experience and appreciate you bringing these issues to our attention. We strive to provide a welcoming environment and quality equipment, and it's clear we fell short in your case. Your comments will be addressed with our team to ensure improvements are made. We hope to have the opportunity to provide you and your family with a better experience in the future.
Best regards,
The Precision Ski Rent Team
N
Natalie W.
Rating: 1 out of 5
following a purchase from 19/03/2026
Our experience during the pickup and return of the ski equipment was disappointing and did not meet the standards we had experienced in previous years in France, including during previous rentals with Precision Ski. We arrived at the store an hour before closing on Saturday, April 28, but the staff refused to serve us, stating that they were too busy to accommodate us in the next hour and asking us to come back the next morning. Upon our return at 8:30 AM, we had to wait in line for about an hour before being served. Many other customers around us were visibly frustrated, creating a tense and negative atmosphere from the start of our vacation, especially for our children. These delays were all the more frustrating because, over four years of ski rentals, we had never experienced such long waits. Additionally, the quality of the equipment was below our expectations, especially considering that we had paid extra for
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Response from Precision Ski Rent
Hello,
Thank you for your detailed feedback.
We are sorry to hear that your experience did not meet your expectations.
Due to an exceptional level of attendance that weekend, our team had to temporarily stop accepting new clients at the end of the day in order to properly serve those already present. We understand that having to return the next morning may have been frustrating, but this decision was made to ensure the safety and quality of service.
Regarding the waiting time, we acknowledge that the store was particularly busy, which unfortunately led to longer delays than usual. This does not correspond to the level of service we wish to provide.
Regarding the equipment, it is regularly maintained and checked. In case of any issues during the rental period, our team remains available to make necessary adjustments or replacements.
Finally, for equipment changes (such as switching from skis to snowboards), certain conditions may apply depending on the chosen packages.
We regret that your experience was impacted by these circumstances and thank you for your feedback, which allows us to improve our service.
Best regards.
T
Tim E.
Rating: 2 out of 5
following a purchase from 24/03/2026
Service good with one exception who made it awkward to change the children’s skis even though we paid for that flexibility My premium level ski were not of the high standards I have rented elsewhere
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Response from Precision Ski Rent
Hello Tim,
Thank you for taking the time to share your feedback. We are glad that our service was appreciated, but we are sorry to hear that your experience with changing skis did not meet your expectations. Your feedback is valuable and will help us improve this process. Regarding the quality of the skis, we strive to offer the best equipment possible, and we will closely examine your feedback. We hope to see you again soon to provide you with an experience that meets your expectations.
Best regards,
The Precision Ski Rent Team
G
Guillaume R.
Rating: 1 out of 5
following a purchase from 03/04/2026
Two pairs of shoes rented online in the expert category and therefore the price that goes with it. In the store, I was told that there are no categories for shoes. Yet I paid more and received nothing in return. No proposal or refund. I often came to pick up my reservations at this store, but that will no longer be the case. If there is an error on the website at the beginning of the season, why not, but not in April.
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Response from Precision Ski Rent
Hello,
Thank you for your feedback.
Regarding the shoes, there is no strictly equivalent range to the Comfort, Precision, or Prestige categories as is the case for skis. The difference mainly lies in the model, support, and feel, which can make the distinction less obvious.
Our priority remains to best meet our customers' expectations. In your case, and depending on our stock, we offered you two pairs of new shoes from this season: a Nordica HF and an Atomic Hawx, known for their comfort and performance.
We remain available in-store to adjust the equipment if necessary to ensure you have the best possible experience.
Best regards.
R
Robert S.
Rating: 1 out of 5
following a purchase from 26/03/2026
Quality of equipment was poor. We paid for advanced equipment and received low quality skis that were dented and in poor condition. Boots were old.
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Response from Precision Ski Rent
Hello Robert,
Thank you for taking the time to share your feedback. We are sorry to hear that the equipment you received did not meet your expectations. The quality of our equipment is a priority for us and we take your comments very seriously. We will investigate this situation to improve our service. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Precision Ski Rent Team
C
Colin G.
Rating: 3 out of 5
following a purchase from 06/11/2025
Equipment was very old. Had to change one set of skis. Another set had issues with bindings. Boots also very old and uncomfortable - had to spend some time sorting out boots that fitted. We collected on Sunday morning and so perhaps they had run out of decent kit. When we returned we saw that they had given newer kit to other people. Staff were helpful
Response from Precision Ski Rent
Dear Colin,
Thank you for sharing your feedback regarding your experience at Precision Ski Rent. We sincerely apologize for the issues you encountered with the equipment and appreciate your understanding. We are committed to improving our inventory and will ensure that our staff is informed to provide a better experience in the future.
R
Rosie H.
Rating: 2 out of 5
following a purchase from 22/11/2025
We didn’t receive a pleasant experience while picking up our ski hire equipment. Impatient and rude staff. They were dismissive of us when we told them the boots didn’t fit. Condition of equipment was poor.
Response from Precision Ski Rent
Hello Rosie,
Thank you for your feedback. We sincerely apologize for the experience you had while picking up your ski equipment. Your comments about the staff and equipment condition are important to us, and we will address these issues to ensure a better experience for our customers in the future. We appreciate your input and hope to welcome you back for an improved service.
Best regards,
Precision Ski Rent Team
J
Jan-Luca S.
Rating: 1 out of 5
following a purchase from 28/03/2026
Gave me the wrong product although I paid extra for it. (Skiboots). Told me they don't have the Boots they Sell on the Website and only have this Type of Shoe for purchase
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Response from Precision Ski Rent
Hello Jan-Luca,
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. Your satisfaction is paramount to us. We will look into this issue to improve our service. Please feel free to contact us directly to find a suitable solution.
Best regards,
The Precision Ski Rent Team
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Annabelle D.
Rating: 1 out of 5
following a purchase from 13/03/2026
Lack of choice
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Response from Precision Ski Rent
Hello Annabelle,
Thank you for taking the time to share your feedback. We are sorry to hear that our selection did not fully meet your expectations. Your feedback is valuable, and we will work to improve our offerings to better satisfy you during your future visits. Can you tell us more?
Best regards,
The Precision Ski Rent team
T
Thierry B.
Rating: 1 out of 5
following a purchase from 14/03/2026
equipment in very poor condition, not enough equipment in stock to change the skis, too bad I thought it was a good store rather well rated, I wanted to step out of the classic skiset...
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Response from Precision Ski Rent
Hello Thierry,
Thank you for your feedback. We are sorry to hear that your experience at Precision Ski Rent did not meet your expectations. We place great importance on the quality of our equipment and the satisfaction of our customers. Your feedback encourages us to improve our offerings and ensure better stock management.
Best regards,
The Precision Ski Rent team
G
Gérard K.
Rating: 3 out of 5
following a purchase from 19/03/2026
Long wait (45) to retrieve the equipment because there was a group and the material (snowblade) that was reserved had been rented to other people in the morning according to the seller. Nice and efficient team, but there was a severe lack of additional staff for this morning rush.
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Response from Precision Ski Rent
Dear Gérard,
We sincerely thank you for taking the time to share your experience on our site. We are sorry to learn that you encountered a long wait during the collection of your equipment and that your reservation was not honored as expected. Your feedback is valuable and allows us to improve our services. We will forward your comments to our team to better manage peak periods in the future. We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience.
Best regards,
The Precision Ski Rent Team
B
Benoît P.
Rating: 1 out of 5
following a purchase from 22/03/2026
Poor quality skis despite the most expensive package.. Friends with the lower package had much better skis, which is still disappointing and raises questions about the usefulness of paying so much for that. Moreover, the edges are rounded, no grip.
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Response from Precision Ski Rent
Hello Benoît,
Thank you for taking the time to share your experience. We are sorry to hear that the skis did not meet your expectations. We place great importance on the quality of our equipment and will review your feedback with our team.
Best regards,
The Precision Ski Rent team
K
Kevin G.
Rating: 2 out of 5
following a purchase from 20/03/2026
Numerous issues from the shop at Les Arcs Hotel Edenarc location. Their website has no function to book shorter than 7 days so reserving for your specific dates is complex. Kit was not prepared correctly to use so snowboard binding came loose on a red run. Wear on the straps meant you couldn't ratchet tight enough with their premium snowboard package. Generally frustrating experience. Shop was understaffed so long queues. Overcharged for a short term rental and shop is understaffed.
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Response from Precision Ski Rent
Hello,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Regarding online bookings, certain configurations—such as shorter rental periods—may indeed require adjustments directly in-store. Our team is always available to assist and adapt reservations when needed.
Concerning the equipment, we take safety very seriously. All gear is regularly checked and maintained. If any issue occurs during your stay, we encourage customers to return to the shop immediately so we can replace or adjust the equipment without delay.
As for waiting times, peak periods (such as weekends and arrival days) can lead to higher in-store traffic, but our team remains fully mobilized to serve customers as efficiently as possible.
We regret the inconvenience caused and appreciate your feedback, which helps us continue improving our service.
Best regards,
N
Nils B.
Rating: 1 out of 5
following a purchase from 13/03/2026
In-store service very good but the skis provided do not match the reserved pack, I took the sensation pack and I got beginner/intermediate skis for women (Nordica Belle 75) which correspond to the evolution pack; not sure I will rent skis in your stores again.
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Response from Precision Ski Rent
Hello,
Thank you for your feedback.
We are pleased that the in-store service met your satisfaction. Regarding the equipment, we confirm that the Nordica Belle 75 are indeed classified in the Sensation category, according to our range grid.
However, we are sorry if this did not meet your expectations or your perception on site. Do not hesitate, during your next visit, to speak directly with the team in the store: we are always available to adjust the equipment according to your preferences and your level.
We look forward to welcoming you again to the resort,
The Precision Ski Rent team
P
Philippa G.
Rating: 1 out of 5
following a purchase from 10/03/2026
Location is very difficult. But service was excellent
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Response from Precision Ski Rent
Hello Philippa,
Thank you for your feedback. We are delighted that our service met your expectations. We take your comments about the location into account and will work to improve this experience. We look forward to welcoming you again at Precision Ski Rent.
Best regards,
The Precision Ski Rent team
O
Olivier T.
Rating: 2 out of 5
following a purchase from 03/03/2026
Equipment in poor condition, very worn
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Response from Precision Ski Rent
Hello Olivier,
Thank you for your feedback. We are sorry to hear that the equipment did not meet your expectations. Your comment is valuable and we will review it to improve our services. Please feel free to contact us directly for any assistance.
Best regards,
The Precision Ski Rent team
C
Clémence S.
Rating: 2 out of 5
following a purchase from 20/03/2026
The skis were in very poor condition
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Response from Precision Ski Rent
Hello Clémence,
Thank you for taking the time to share your opinion. We are sorry to hear that the condition of the skis did not meet your expectations. Your feedback is valuable and helps us improve our service. Please feel free to contact us directly to discuss your experience.
Best regards,
The Precision Ski Rent team
M
Maxime C.
Rating: 3 out of 5
following a purchase from 20/03/2026
Staff, kind and friendly, however, forced to go back to the store three times in the same day... The first time they forgot the poles, the second time, the ski adjustment was completely random and we were unexpectedly fitted with boots. Moreover, we had chosen a sensation pack and ended up with entry-level skis.
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Alice G.
Rating: 1 out of 5
following a purchase from 19/03/2026
Paid for the expert package and was given beginner skis, despite trying to ask for advanced skis in the store
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Response from Precision Ski Rent
Hello Alice,
Thank you for taking the time to share your experience. We are sorry to learn that you did not receive the equipment that met your expectations. Your feedback is valuable and will help us improve our service.
Best regards,
The Precision Ski Rent team
P
Paul D.
Rating: 3 out of 5
following a purchase from 12/03/2026
The staff were great but the quality of equipment was not the best. Paid for the better snowboard and got basic one had to ask for new helmet as the one I had was old and uncomfortable.
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Elodie S.
Rating: 2 out of 5
following a purchase from 26/11/2025
Mixed experience. The skis were of good quality, but the advice on the shoes was very insufficient. I had to change them after a day due to large blisters, and I was given a similar pair without any questions or attempts to understand the problem. I was in pain again very quickly. It's unfortunate, as poor equipment can really ruin a ski trip. Given the price, the service is not up to par.
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Response from Precision Ski Rent
Hello,
Thank you for your feedback.
We are sorry to hear that your experience regarding the shoes was not satisfactory. Comfort is indeed an essential element to fully enjoy your stay.
When a problem is encountered, our teams are usually available to offer several models and find the most suitable pair. We regret that this was not the case during your visit and that the support was not up to your expectations.
We remind you that we remain available throughout your stay to adjust or replace the equipment at the first signs of discomfort.
Your feedback is valuable and helps us improve the quality of our service.
We hope to have the opportunity to offer you a better experience during your next stay.
Best regards,
The Precision Ski Rent team
I
Iulian B.
Rating: 1 out of 5
following a purchase from 11/03/2026
Sorry, but I was there at 8:30 AM on Friday, March 13 to pick up the package, and after 40 minutes of waiting, the shop was still closed, so I decided to rent from an open shop. I expect a refund of the money.
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Response from Precision Ski Rent
Hello,
Thank you for your message and we are sorry for the inconvenience you experienced.
On that day, the shop opening was exceptionally delayed due to an unforeseen situation, which we sincerely apologize for.
As previously discussed with our customer service team, a compensation in the form of a one-day voucher has been offered.
We understand your disappointment and regret that this situation led you to rent elsewhere.
Kind regards,
L
Léonore B.
Rating: 2 out of 5
following a purchase from 25/02/2026
The skis were in very bad condition, with numerous holes on the sides and even a missing metal part on the top of one of them. When we reported it, the first seller replied that it was normal because we hadn't taken a pack expensive enough, which, according to him, justified having poor quality skis... Fortunately, another seller, much kinder, took the time to explain to us why the equipment was in this state. However, no solution was proposed to replace it. Moreover, the shoes were also very damaged: both straps were half torn, making them difficult to close, and the tongues at the front and back of the shoes, which normally allow you to put them on and hold them, were missing.
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Response from Precision Ski Rent
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
Regarding the equipment, our teams do their utmost to offer equipment suitable for each practice. This should in no way impact the quality of your experience.
We are also surprised by the problem encountered with the bindings and the shoes. Please know that we remain available throughout your stay to quickly exchange equipment in case of discomfort or technical issues.
We regret not being able to provide you with a satisfactory solution at the time and take your feedback into account to improve our service.
We hope to have the opportunity to offer you a better experience during your next stay.
Best regards,
The Precision Ski Rent team
P
philippe L.
Rating: 1 out of 5
following a purchase from 15/03/2026
Very simple
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Response from Precision Ski Rent
Hello,
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations. Please feel free to tell us more about the areas for improvement, as this would help us understand better and progress.
We hope to have the opportunity to provide you with a better experience on your next visit.
Best regards,
The Precision Ski Rent team
K
Karine M.
Rating: 3 out of 5
following a purchase from 01/03/2026
Perfect
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Jordy N.
Rating: 2 out of 5
following a purchase from 04/03/2026
The reviews made me cancel my reservation
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Response from Precision Ski Rent
Thank you for your message.
We’re sorry to hear that the reviews led you to cancel your reservation. We understand that reviews play an important role in your decision-making process.
However, we would like to emphasize that we strive every day to provide our customers with the best possible service and high-quality equipment. Many of our customers are satisfied with their experience in our stores.
We hope to welcome you in the future and provide you with a positive experience.
Best regards,
The Precision Ski Team
Y
yann B.
Rating: 2 out of 5
following a purchase from 06/03/2026
Very good team on site unfortunately for them the choice of equipment is limited and especially very worn out
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Response from Precision Ski Rent
Hello Yann,
Thank you for taking the time to share your feedback. We are glad that you appreciated our team. Regarding the equipment, we take your comments very seriously and are constantly working to improve our offering. Please feel free to reach out to us with any suggestions.
Best regards,
The Precision Ski Rent team
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Eudes P.
Rating: 1 out of 5
following a purchase from 03/03/2026
Poor quality skis.
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Response from Precision Ski Rent
Hello Eudes,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience with our skis did not meet your expectations. At Precision Ski Rent, we are committed to providing quality equipment and ensuring customer satisfaction.
Best regards,
The Precision Ski Rent team
W
William G.
Rating: 1 out of 5
following a purchase from 04/03/2026
A good service. No delays on pick up. Equipment including boots no problems. Online discount great! Thank you.
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Response from Precision Ski Rent
Hello William,
Thank you for your positive feedback and we are glad that you appreciated our service, as well as the quality of our equipment. Your satisfaction is our priority. However, you rated us 1/5 so I think there is an error. Could you please correct the review?
Thank you,
Best regards,
The Precision Ski Rent team
J
JUAN A.
Rating: 1 out of 5
following a purchase from 10/03/2026
-
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Response from Precision Ski Rent
Hello, we do have a reservation with your email address. If you have any other concerns, please contact customer service, but normally your reservation should be in your customer account. Thank you!
T
Tim C.
Rating: 2 out of 5
following a purchase from 09/03/2026
Web page constantly changes the date to 7 date. Make making a booking very difficult. Try it yourself
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Response from Precision Ski Rent
Hello Tim,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties while booking on our site. Your feedback is valuable and we will look into this issue to improve our service. Please feel free to contact us directly if you need assistance.
Best regards,
The Precision Ski Rent team
L
Lucas F.
Rating: 2 out of 5
following a purchase from 05/03/2026
Good team but disappointed with the equipment, I rented from you because I wanted to try new material for purchase but very very limited choice available. (shoes with Boa in particular as presented on your site)
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Response from Precision Ski Rent
Hello Lucas,
Thank you for your feedback. We are glad that you appreciated our team, but we are sorry to learn that the equipment did not meet your expectations.
Our stores each have their own selection of material, which may vary according to stock and the specifics of each rental point. Your comments are still valuable and we take them into account to improve and expand our offer.
We hope to have the opportunity to fully satisfy you during your next visit.
Best regards,
The Precision Ski Rent team
A
Alban M.
Rating: 1 out of 5
following a purchase from 06/03/2026
Equipment in very poor condition, I didn't even have the same models of bindings on my skis with the performance range
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Response from Precision Ski Rent
Hello,
We are sorry to hear that the equipment did not meet your expectations.
After verification, the skis in question were indeed equipped with bindings of the same brand and adjusted according to safety standards, suitable for the weight and level of the skier. It can happen that some series have slightly different bindings visually, especially after maintenance interventions, but this in no way affects their safety or proper functioning.
We regret that this point was not mentioned during the return of the equipment to the store. Our team would certainly have taken the time to explain the situation to you and, if necessary, to offer you a solution on the spot.
We remain at your disposal if you wish to discuss this matter.
Best regards
T
Thomas D.
Rating: 2 out of 5
following a purchase from 23/02/2026
I had reserved snow boots online, when I arrived at the store they didn't have the size in the reserved model category. We had to make do with what they had that was acceptable but the boots were outdated and every evening we had to take off the liners to let them dry because by the end of the day they were soaked.
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Response from Precision Ski Rent
Hello Thomas,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your boots did not meet your expectations and that this affected your comfort. Your feedback is valuable and helps us improve our service. We hope to have the opportunity to provide you with a better experience during your next visit.
Best regards,
The Precision Ski Rent Team
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