Customer reviews of Precision Ski Rent

The equipment is in poor condition. There were 4 of us and we came to the store 6 times to change the equipment. In particular, the shoe that no longer clicked into the ski on the slope...

The staff was really too laid-back. Not friendly. Except for 1 person, maybe the manager?

For the premium price for premium skis the supplied skis and poles were disappointing.

Very aging equipment.

Mediocre quality of the ski and in poor condition.

No choice available in the all-mountain category. At the price we pay, we can expect to have a bit of choice. The skis were damaged even though I paid for the best quality. Other than that, very friendly staff!

Waiting time too long to pick up the equipment. Poor organization

Reserved two snowboards and two pair of deluxe boots. Super happy with the boards and the one pair of boots. There was no second pair available for my wife who instead got a rundown pair of basic boots. She was fine with it and the materials were adequate, but I felt quite disappointed having especially made reservations for the premium ones. Besides no apologies or refund was offered. I guess the season is not on the side of the client.

There was a huge queue in the shop and staff were moving extremely slowly. Although I booked online, they didn’t have any appropriate equipment so they gave me skis that were far too short and the boots were very old and broken. By that time I had been waiting in the shop for over an hour so took them. I came back the next day to ask if they had any longer skis and they had nothing at all. The staff don’t care at all, I found them really rude

2nd year renting from Precision Ski, we tried a second time. Same observation: Worn children's equipment, out of age. No better for adult equipment. We made sure not to choose the lowest price level. What should it be!

Hello, the store manager was rude and unpleasant. He keeps saying that he has been managing the store for 8 years and therefore he is necessarily right. Fire him.

Some skiers found that the skies were not wax sufficiently and need to have them waxed by their ski instructor. Others found the one ski was more difficult to clip in, take a few go in this ski to clip in the boot.

Very disappointed with the customer service. Skis not satisfactory, returned and staff offered to wax and sharpen - we nt back the next day to collect and store was closed. Forced to hire more skis from another shop. Promised full refund by staff in shop however head office refused refund and avoided further correspondence.

I rented snow for 2 consecutive years in this shop, last year I rented an intermediate pack and this year a performance pack and yet I got the same board as last year and lower quality bindings, I would like to know what is the point of paying more to have the same equipment?

2-hour wait to retrieve the equipment

I paid for Premium skis/boots and I got economy skis/boots. It is half term. But I should not be paying Premium price for old low end equipment.

The UX is catastrophic on this site, there are only bugs. The dates change for no reason from 3 days to 1 week, Apple Pay is offered for payment but actually, you have to enter your card. The choice of skis offered is ridiculous. In short, very bad experience. What should have taken 5 minutes took 15, and the worst is that in-store, even with the fast track, I can waste a lot of time (already experienced several times). Unfortunately, I have no choice of rental company…

The staff in the shop at Tignes Le Lac were excellent. However, having rented "Prestige" level skis I was disappointed to see that the condition of the tops of the skis was very poor, certainly not "exceptional" as described. Further, having selected and paid for Breakage/Theft insurance I was shocked to find that after one ski's edge was damaged by a rock under the snow on a piste that I was still subject to a Euro 230.00 excess payment for damage to one ski. I can state that the cost to replace these skis in that condition was likely to be cEuro 100 on Ebay or a simiar site. I consider that charge to be almost theft and certainly way beyond any reasonable charge.

Very average ski, I expected much better when taking a sensation pack, they are in a deplorable state.

Not bad at all.

1h30 despite booking, even though we saw that the sales staff were doing their utmost.

Problem on the payment I had to redo everything...

Clear disappointment and wrong information when I received the skis. 1st time in 8 years coming several times a year. More than a pity

Following a burglary at our home, we had to cut short our stay mid-week and returned the equipment. Precision Ski refused to refund us, arguing that the booking had been made on a platform.

Hello, I appreciate the service, i.e. being able to rent equipment online for the whole family. However, the online booking site is not ergonomic at all, and I'm not talking about the mobile version, which is unusable. What's more, every time you book (3 times a year, after all), you have to re-enter all the information on the family members registered in your account. It's long and tedious. You have to save at each stage to avoid losing what you've entered. Finally, online prices vary from period to period. Discounts are nice, but not linear. As for on-site collection, despite the best efforts of the always charming on-site staff, the store doesn't always have the items (categories, sizes, etc.) reserved online. So overall satisfied that the service exists as it saves us time, but could be greatly improved in the many years we've been using it. Thanks for reading.

Aesthetic quality of skis very average for a prestige category

I received an unfriendly un professional greating in your shop (Ark 2000) . 18/1/2025. This may have been down to my Scottish accent? The young dark haired man asked are you here to book skies. I said no and produced paper work (in French) confirming my on line booking. He did not look at and just walked away carrying on his conversation with a colleague. I just stood there for what seemed for ever. He did come back and ask the same question . I tried to explain he just pointed me to another member of staff who measured my feet and got me skis sticks, boots and a helmet. I had been up since 05.00 hrs that morning and just wanted a smooth ski collection. I did not go back to the shop untill it was time to hand it all back. I am only giving you 3 stars because I had very short skis I am 5'10 tall.

The site is intuitive and easy to use, but bugs all the time. I placed 2 orders three months apart and had the same problems. Basket not saved or not complete at the time of purchase, display problems or infinite tab loading...

Competitive rate for the resort but impersonal welcome

Outdated ski & snowboard equipement. Not every sizes available for the shoes.

Friendly staff, but the equipment is limited. I paid for prestige skis, got rinsed boots and even worse poles. Wouldn't recommend.

Good value for money but the skis lacked a bit of quarter.

The skis were ok, but old considering we paid for platinum. The fitter forgot to fit the second ski for each of my two children. Fortunately they were in ski lessons and so their instructor was able to do it. Children both had problems with boots fitting but were replaced with minimal fuss.

Arrived at 7.15pm, couldn't collect skis despite closing at 7.30pm A bit frustrating

Everything was almost perfect, except that we had to change our shoes on day 2 because the first ones we lent were obsolete...

Good skis, good time, good holiday.

Shoe odor Otherwise low

I bought a pair of SIDAS socks recommended by one of the sellers. I was told that they were thin and of high quality. After 2 days of use, a hole appeared between the heel and the ankle. I called and was told that these are fragile products. Except that they didn't tell me anything before ach

lack of qualification and not fast (for people with ski rentals the young man has the sale of shoes and soles molded to the shape of the foot is very good.

Very pleasant staff despite average ski repair due to rocky terrain