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S
Rating: 4 out of 5
Very good. Just a small problem at the time of payment but it was resolved without difficulty.
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Customer reviews of Precision Ski Rent
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 7 780 published reviews
Summary of reviews
The online store excels in providing a welcoming and friendly atmosphere, with many customers highlighting the attentive and smiling staff who make the rental experience enjoyable. The efficiency of service is frequently noted, with quick and effective assistance during both the renting process and when handling any requests, such as refunds. Customers appreciate the well-prepared and reliable equipment, which meets their expectations for quality and functionality.
Reviews 1, 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
All good
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B
Rating: 3 out of 5
End of season gear
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A
Rating: 1 out of 5
A different treatment in-store and after-sales service. Teams that do not respond to me while the in-store teams did everything to help me. I find this unacceptable. Refund me!
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Response from Precision Ski Rent
Hello,
We are sorry to read your feelings regarding your experience.
Following your request, we confirm that the refund has indeed been processed.
However, we regret the lack of communication that you may have perceived from the after-sales service, and we take your feedback into account to improve this point.
We remain at your disposal if needed.
Best regards.
We are sorry to read your feelings regarding your experience.
Following your request, we confirm that the refund has indeed been processed.
However, we regret the lack of communication that you may have perceived from the after-sales service, and we take your feedback into account to improve this point.
We remain at your disposal if needed.
Best regards.
S
Rating: 4 out of 5
ski ok after change after 1 day because too flexible
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B
Rating: 3 out of 5
Skis were ok overall but the boots were not in good form - no availability of 100+ flex and the ones available were very old…
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A
Rating: 1 out of 5
The assistant forced me to take the insurance for the skis when I didn’t want or need to. This cost me £48.99. He also rushed me to pay and I used the wrong card which then cost me an exchange rate fee. Lastly the pair of boots provided for Sophie to wear were unsanitary. I didn't wish to come back due to the negative experience I’d had with the insurance. If the insurance is so important, why is it ‘optional’ and why was I not allowed to say no? 07766418595
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Response from Precision Ski Rent
Hello,
Thank you for your feedback.
We are sorry to read about your experience.
Regarding the insurance, it is indeed systematically offered to our customers, but it always remains optional. We would never intentionally force a customer to take it, and we regret if this was not clearly understood during your visit.
Concerning the payment, we understand the inconvenience caused and are sorry if you felt rushed at that moment.
As for the boots, all our equipment is regularly checked and maintained to ensure proper hygiene and comfort. However, if something does not feel right, our team is always available to replace the equipment immediately. We regret that this was not brought to our attention during your visit, as we would have gladly provided a more suitable pair.
Finally, we also regret that these points were not mentioned when you returned the equipment, as we would have been happy to find a solution or make a commercial gesture.
We remain available if you would like to discuss this further.
Kind regards.
Thank you for your feedback.
We are sorry to read about your experience.
Regarding the insurance, it is indeed systematically offered to our customers, but it always remains optional. We would never intentionally force a customer to take it, and we regret if this was not clearly understood during your visit.
Concerning the payment, we understand the inconvenience caused and are sorry if you felt rushed at that moment.
As for the boots, all our equipment is regularly checked and maintained to ensure proper hygiene and comfort. However, if something does not feel right, our team is always available to replace the equipment immediately. We regret that this was not brought to our attention during your visit, as we would have gladly provided a more suitable pair.
Finally, we also regret that these points were not mentioned when you returned the equipment, as we would have been happy to find a solution or make a commercial gesture.
We remain available if you would like to discuss this further.
Kind regards.
S
Rating: 1 out of 5
The most uncomfortable ski boots and a reluctance from staff to help refit a different pair. Went to another shop on the end and paid for another pair. Both me and my son. My husband’s snowboarding boots were not at all waterproof. I was told that the skis I was given by them werw childrens. Helmets not in a great condition. Felt like staff were laughing at me when I asked to try different ones. The shop was a mess. Boxes everywhere. Not a great experience when you arrive excited to start your holiday.
Response from Precision Ski Rent
Dear Sophie,
Thank you for sharing your feedback. We're truly sorry to hear about your experience and appreciate you bringing these issues to our attention. We strive to provide a welcoming environment and quality equipment, and it's clear we fell short in your case. Your comments will be addressed with our team to ensure improvements are made. We hope to have the opportunity to provide you and your family with a better experience in the future.
Best regards,
The Precision Ski Rent Team
Thank you for sharing your feedback. We're truly sorry to hear about your experience and appreciate you bringing these issues to our attention. We strive to provide a welcoming environment and quality equipment, and it's clear we fell short in your case. Your comments will be addressed with our team to ensure improvements are made. We hope to have the opportunity to provide you and your family with a better experience in the future.
Best regards,
The Precision Ski Rent Team
N
Rating: 1 out of 5
Our experience during the pickup and return of the ski equipment was disappointing and did not meet the standards we had experienced in previous years in France, including during previous rentals with Precision Ski. We arrived at the store an hour before closing on Saturday, April 28, but the staff refused to serve us, stating that they were too busy to accommodate us in the next hour and asking us to come back the next morning. Upon our return at 8:30 AM, we had to wait in line for about an hour before being served. Many other customers around us were visibly frustrated, creating a tense and negative atmosphere from the start of our vacation, especially for our children. These delays were all the more frustrating because, over four years of ski rentals, we had never experienced such long waits. Additionally, the quality of the equipment was below our expectations, especially considering that we had paid extra for
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Response from Precision Ski Rent
Hello,
Thank you for your detailed feedback.
We are sorry to hear that your experience did not meet your expectations.
Due to an exceptional level of attendance that weekend, our team had to temporarily stop accepting new clients at the end of the day in order to properly serve those already present. We understand that having to return the next morning may have been frustrating, but this decision was made to ensure the safety and quality of service.
Regarding the waiting time, we acknowledge that the store was particularly busy, which unfortunately led to longer delays than usual. This does not correspond to the level of service we wish to provide.
Regarding the equipment, it is regularly maintained and checked. In case of any issues during the rental period, our team remains available to make necessary adjustments or replacements.
Finally, for equipment changes (such as switching from skis to snowboards), certain conditions may apply depending on the chosen packages.
We regret that your experience was impacted by these circumstances and thank you for your feedback, which allows us to improve our service.
Best regards.
Thank you for your detailed feedback.
We are sorry to hear that your experience did not meet your expectations.
Due to an exceptional level of attendance that weekend, our team had to temporarily stop accepting new clients at the end of the day in order to properly serve those already present. We understand that having to return the next morning may have been frustrating, but this decision was made to ensure the safety and quality of service.
Regarding the waiting time, we acknowledge that the store was particularly busy, which unfortunately led to longer delays than usual. This does not correspond to the level of service we wish to provide.
Regarding the equipment, it is regularly maintained and checked. In case of any issues during the rental period, our team remains available to make necessary adjustments or replacements.
Finally, for equipment changes (such as switching from skis to snowboards), certain conditions may apply depending on the chosen packages.
We regret that your experience was impacted by these circumstances and thank you for your feedback, which allows us to improve our service.
Best regards.
G
Rating: 1 out of 5
Two pairs of shoes rented online in the expert category and therefore the price that goes with it. In the store, I was told that there are no categories for shoes. Yet I paid more and received nothing in return. No proposal or refund. I often came to pick up my reservations at this store, but that will no longer be the case. If there is an error on the website at the beginning of the season, why not, but not in April.
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Response from Precision Ski Rent
Hello,
Thank you for your feedback.
Regarding the shoes, there is no strictly equivalent range to the Comfort, Precision, or Prestige categories as is the case for skis. The difference mainly lies in the model, support, and feel, which can make the distinction less obvious.
Our priority remains to best meet our customers' expectations. In your case, and depending on our stock, we offered you two pairs of new shoes from this season: a Nordica HF and an Atomic Hawx, known for their comfort and performance.
We remain available in-store to adjust the equipment if necessary to ensure you have the best possible experience.
Best regards.
Thank you for your feedback.
Regarding the shoes, there is no strictly equivalent range to the Comfort, Precision, or Prestige categories as is the case for skis. The difference mainly lies in the model, support, and feel, which can make the distinction less obvious.
Our priority remains to best meet our customers' expectations. In your case, and depending on our stock, we offered you two pairs of new shoes from this season: a Nordica HF and an Atomic Hawx, known for their comfort and performance.
We remain available in-store to adjust the equipment if necessary to ensure you have the best possible experience.
Best regards.
R
Rating: 1 out of 5
Quality of equipment was poor. We paid for advanced equipment and received low quality skis that were dented and in poor condition. Boots were old.
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Response from Precision Ski Rent
Hello Robert,
Thank you for taking the time to share your feedback. We are sorry to hear that the equipment you received did not meet your expectations. The quality of our equipment is a priority for us and we take your comments very seriously. We will investigate this situation to improve our service. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Precision Ski Rent Team
Thank you for taking the time to share your feedback. We are sorry to hear that the equipment you received did not meet your expectations. The quality of our equipment is a priority for us and we take your comments very seriously. We will investigate this situation to improve our service. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Precision Ski Rent Team
C
Rating: 3 out of 5
Equipment was very old. Had to change one set of skis. Another set had issues with bindings. Boots also very old and uncomfortable - had to spend some time sorting out boots that fitted. We collected on Sunday morning and so perhaps they had run out of decent kit. When we returned we saw that they had given newer kit to other people. Staff were helpful
Response from Precision Ski Rent
Dear Colin,
Thank you for sharing your feedback regarding your experience at Precision Ski Rent. We sincerely apologize for the issues you encountered with the equipment and appreciate your understanding. We are committed to improving our inventory and will ensure that our staff is informed to provide a better experience in the future.
Thank you for sharing your feedback regarding your experience at Precision Ski Rent. We sincerely apologize for the issues you encountered with the equipment and appreciate your understanding. We are committed to improving our inventory and will ensure that our staff is informed to provide a better experience in the future.
J
Rating: 1 out of 5
Gave me the wrong product although I paid extra for it. (Skiboots). Told me they don't have the Boots they Sell on the Website and only have this Type of Shoe for purchase
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Response from Precision Ski Rent
Hello Jan-Luca,
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. Your satisfaction is paramount to us. We will look into this issue to improve our service. Please feel free to contact us directly to find a suitable solution.
Best regards,
The Precision Ski Rent Team
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. Your satisfaction is paramount to us. We will look into this issue to improve our service. Please feel free to contact us directly to find a suitable solution.
Best regards,
The Precision Ski Rent Team
A
Rating: 1 out of 5
Lack of choice
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Response from Precision Ski Rent
Hello Annabelle,
Thank you for taking the time to share your feedback. We are sorry to hear that our selection did not fully meet your expectations. Your feedback is valuable, and we will work to improve our offerings to better satisfy you during your future visits. Can you tell us more?
Best regards,
The Precision Ski Rent team
Thank you for taking the time to share your feedback. We are sorry to hear that our selection did not fully meet your expectations. Your feedback is valuable, and we will work to improve our offerings to better satisfy you during your future visits. Can you tell us more?
Best regards,
The Precision Ski Rent team
T
Rating: 1 out of 5
equipment in very poor condition, not enough equipment in stock to change the skis, too bad I thought it was a good store rather well rated, I wanted to step out of the classic skiset...
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Response from Precision Ski Rent
Hello Thierry,
Thank you for your feedback. We are sorry to hear that your experience at Precision Ski Rent did not meet your expectations. We place great importance on the quality of our equipment and the satisfaction of our customers. Your feedback encourages us to improve our offerings and ensure better stock management.
Best regards,
The Precision Ski Rent team
Thank you for your feedback. We are sorry to hear that your experience at Precision Ski Rent did not meet your expectations. We place great importance on the quality of our equipment and the satisfaction of our customers. Your feedback encourages us to improve our offerings and ensure better stock management.
Best regards,
The Precision Ski Rent team
G
Rating: 3 out of 5
Long wait (45) to retrieve the equipment because there was a group and the material (snowblade) that was reserved had been rented to other people in the morning according to the seller. Nice and efficient team, but there was a severe lack of additional staff for this morning rush.
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Response from Precision Ski Rent
Dear Gérard,
We sincerely thank you for taking the time to share your experience on our site. We are sorry to learn that you encountered a long wait during the collection of your equipment and that your reservation was not honored as expected. Your feedback is valuable and allows us to improve our services. We will forward your comments to our team to better manage peak periods in the future. We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience.
Best regards,
The Precision Ski Rent Team
We sincerely thank you for taking the time to share your experience on our site. We are sorry to learn that you encountered a long wait during the collection of your equipment and that your reservation was not honored as expected. Your feedback is valuable and allows us to improve our services. We will forward your comments to our team to better manage peak periods in the future. We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience.
Best regards,
The Precision Ski Rent Team
F
Rating: 4 out of 5
Nothing
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G
Rating: 4 out of 5
Ok
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O
Rating: 4 out of 5
The renting process was quick and the skis were in good condition, but the ski boots were not properly clean (not referring to normal signs of usage which expected from a rental boots)
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F
Rating: 4 out of 5
Very good welcome and professionalism but the equipment is not very recent
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B
Rating: 1 out of 5
Poor quality skis despite the most expensive package.. Friends with the lower package had much better skis, which is still disappointing and raises questions about the usefulness of paying so much for that. Moreover, the edges are rounded, no grip.
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Response from Precision Ski Rent
Hello Benoît,
Thank you for taking the time to share your experience. We are sorry to hear that the skis did not meet your expectations. We place great importance on the quality of our equipment and will review your feedback with our team.
Best regards,
The Precision Ski Rent team
Thank you for taking the time to share your experience. We are sorry to hear that the skis did not meet your expectations. We place great importance on the quality of our equipment and will review your feedback with our team.
Best regards,
The Precision Ski Rent team
N
Rating: 1 out of 5
In-store service very good but the skis provided do not match the reserved pack, I took the sensation pack and I got beginner/intermediate skis for women (Nordica Belle 75) which correspond to the evolution pack; not sure I will rent skis in your stores again.
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Response from Precision Ski Rent
Hello,
Thank you for your feedback.
We are pleased that the in-store service met your satisfaction. Regarding the equipment, we confirm that the Nordica Belle 75 are indeed classified in the Sensation category, according to our range grid.
However, we are sorry if this did not meet your expectations or your perception on site. Do not hesitate, during your next visit, to speak directly with the team in the store: we are always available to adjust the equipment according to your preferences and your level.
We look forward to welcoming you again to the resort,
The Precision Ski Rent team
Thank you for your feedback.
We are pleased that the in-store service met your satisfaction. Regarding the equipment, we confirm that the Nordica Belle 75 are indeed classified in the Sensation category, according to our range grid.
However, we are sorry if this did not meet your expectations or your perception on site. Do not hesitate, during your next visit, to speak directly with the team in the store: we are always available to adjust the equipment according to your preferences and your level.
We look forward to welcoming you again to the resort,
The Precision Ski Rent team
V
Rating: 4 out of 5
Ras
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P
Rating: 1 out of 5
Location is very difficult. But service was excellent
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Response from Precision Ski Rent
Hello Philippa,
Thank you for your feedback. We are delighted that our service met your expectations. We take your comments about the location into account and will work to improve this experience. We look forward to welcoming you again at Precision Ski Rent.
Best regards,
The Precision Ski Rent team
Thank you for your feedback. We are delighted that our service met your expectations. We take your comments about the location into account and will work to improve this experience. We look forward to welcoming you again at Precision Ski Rent.
Best regards,
The Precision Ski Rent team
J
Rating: 4 out of 5
The equipment was a bit tired, however the welcome was very nice and very pleasant
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C
Rating: 4 out of 5
I was very satisfied with the rented equipment. The handling and return went smoothly. However, the attitude of the sellers leaves much to be desired: while neither of them was busy, they passed the handling of my request back and forth in front of me, without real involvement. Moreover, they were not particularly friendly, showing little consideration for the customer and not a single smile.
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M
Rating: 3 out of 5
Staff, kind and friendly, however, forced to go back to the store three times in the same day... The first time they forgot the poles, the second time, the ski adjustment was completely random and we were unexpectedly fitted with boots. Moreover, we had chosen a sensation pack and ended up with entry-level skis.
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A
Rating: 1 out of 5
Paid for the expert package and was given beginner skis, despite trying to ask for advanced skis in the store
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Response from Precision Ski Rent
Hello Alice,
Thank you for taking the time to share your experience. We are sorry to learn that you did not receive the equipment that met your expectations. Your feedback is valuable and will help us improve our service.
Best regards,
The Precision Ski Rent team
Thank you for taking the time to share your experience. We are sorry to learn that you did not receive the equipment that met your expectations. Your feedback is valuable and will help us improve our service.
Best regards,
The Precision Ski Rent team
P
Rating: 3 out of 5
The staff were great but the quality of equipment was not the best. Paid for the better snowboard and got basic one had to ask for new helmet as the one I had was old and uncomfortable.
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V
Rating: 4 out of 5
Good booking experience. Simple site and easy to use. We simply regret not being able to see exactly the type of equipment we are renting.
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I
Rating: 1 out of 5
Sorry, but I was there at 8:30 AM on Friday, March 13 to pick up the package, and after 40 minutes of waiting, the shop was still closed, so I decided to rent from an open shop. I expect a refund of the money.
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Response from Precision Ski Rent
Hello,
Thank you for your message and we are sorry for the inconvenience you experienced.
On that day, the shop opening was exceptionally delayed due to an unforeseen situation, which we sincerely apologize for.
As previously discussed with our customer service team, a compensation in the form of a one-day voucher has been offered.
We understand your disappointment and regret that this situation led you to rent elsewhere.
Kind regards,
Thank you for your message and we are sorry for the inconvenience you experienced.
On that day, the shop opening was exceptionally delayed due to an unforeseen situation, which we sincerely apologize for.
As previously discussed with our customer service team, a compensation in the form of a one-day voucher has been offered.
We understand your disappointment and regret that this situation led you to rent elsewhere.
Kind regards,
P
Rating: 1 out of 5
Very simple
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Response from Precision Ski Rent
Hello,
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations. Please feel free to tell us more about the areas for improvement, as this would help us understand better and progress.
We hope to have the opportunity to provide you with a better experience on your next visit.
Best regards,
The Precision Ski Rent team
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations. Please feel free to tell us more about the areas for improvement, as this would help us understand better and progress.
We hope to have the opportunity to provide you with a better experience on your next visit.
Best regards,
The Precision Ski Rent team
K
Rating: 3 out of 5
Perfect
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E
Rating: 1 out of 5
Poor quality skis.
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Response from Precision Ski Rent
Hello Eudes,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience with our skis did not meet your expectations. At Precision Ski Rent, we are committed to providing quality equipment and ensuring customer satisfaction.
Best regards,
The Precision Ski Rent team
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience with our skis did not meet your expectations. At Precision Ski Rent, we are committed to providing quality equipment and ensuring customer satisfaction.
Best regards,
The Precision Ski Rent team
E
Rating: 4 out of 5
Very good but a lot of waiting when it comes to taking the skis (more than an hour)
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W
Rating: 1 out of 5
A good service. No delays on pick up. Equipment including boots no problems. Online discount great! Thank you.
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Response from Precision Ski Rent
Hello William,
Thank you for your positive feedback and we are glad that you appreciated our service, as well as the quality of our equipment. Your satisfaction is our priority. However, you rated us 1/5 so I think there is an error. Could you please correct the review?
Thank you,
Best regards,
The Precision Ski Rent team
Thank you for your positive feedback and we are glad that you appreciated our service, as well as the quality of our equipment. Your satisfaction is our priority. However, you rated us 1/5 so I think there is an error. Could you please correct the review?
Thank you,
Best regards,
The Precision Ski Rent team
J
Rating: 1 out of 5
-
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Response from Precision Ski Rent
Hello, we do have a reservation with your email address. If you have any other concerns, please contact customer service, but normally your reservation should be in your customer account. Thank you!
D
Rating: 4 out of 5
Easy for booking
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M
Rating: 4 out of 5
I had some difficulties getting the correct date recorded, but not being used to this site could be an explanation. It would be desirable to have a phone number.
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J
Rating: 4 out of 5
Everything went very well. We easily retrieved the skis. We were able to have them tightened during the rental. The return was quick! Very pleasant team. Skis a bit "worn", but very good value for money! I recommend.
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