Customer reviews of Precision Ski Rent

Equipment in very poor condition, I didn't even have the same models of bindings on my skis with the performance range

The equipment is in poor condition. There were 4 of us and we came to the store 6 times to change the equipment. In particular, the shoe that no longer clicked into the ski on the slope...

The staff was really too laid-back. Not friendly. Except for 1 person, maybe the manager?

Perfect

For the premium price for premium skis the supplied skis and poles were disappointing.

It's a shame when you make a mistake with the order, it's not possible to change it once you're there.

Good service in the shop from knowledgable staff. The actual shop itself was tricky to find. We used the one in Résidence ODALYS which doesn't come up on Google maps. Initialy we went to the one in the centre.

My son had to go back twice because the board was poorly fitted and to change shoes, otherwise the staff is nice, excellent quality price, good continuation.

Reserved two snowboards and two pair of deluxe boots. Super happy with the boards and the one pair of boots. There was no second pair available for my wife who instead got a rundown pair of basic boots. She was fine with it and the materials were adequate, but I felt quite disappointed having especially made reservations for the premium ones. Besides no apologies or refund was offered. I guess the season is not on the side of the client.

Good material and good service for a fair price.

There was a huge queue in the shop and staff were moving extremely slowly. Although I booked online, they didn’t have any appropriate equipment so they gave me skis that were far too short and the boots were very old and broken. By that time I had been waiting in the shop for over an hour so took them. I came back the next day to ask if they had any longer skis and they had nothing at all. The staff don’t care at all, I found them really rude

Ok

Hello, the store manager was rude and unpleasant. He keeps saying that he has been managing the store for 8 years and therefore he is necessarily right. Fire him.

Some skiers found that the skies were not wax sufficiently and need to have them waxed by their ski instructor. Others found the one ski was more difficult to clip in, take a few go in this ski to clip in the boot.

Very disappointed with the customer service. Skis not satisfactory, returned and staff offered to wax and sharpen - we nt back the next day to collect and store was closed. Forced to hire more skis from another shop. Promised full refund by staff in shop however head office refused refund and avoided further correspondence.

very good

I rented snow for 2 consecutive years in this shop, last year I rented an intermediate pack and this year a performance pack and yet I got the same board as last year and lower quality bindings, I would like to know what is the point of paying more to have the same equipment?

Top staff but unfortunately on a last minute reservation, the equipment was marked available on your site but the shop had nothing left to equip us.

2-hour wait to retrieve the equipment

Just annoying I couldn't amend the dates online when it suggests you can

Very good service and very good welcome

The UX is catastrophic on this site, there are only bugs. The dates change for no reason from 3 days to 1 week, Apple Pay is offered for payment but actually, you have to enter your card. The choice of skis offered is ridiculous. In short, very bad experience. What should have taken 5 minutes took 15, and the worst is that in-store, even with the fast track, I can waste a lot of time (already experienced several times). Unfortunately, I have no choice of rental company…

Good value and very helpful staff.

The staff in the shop at Tignes Le Lac were excellent. However, having rented "Prestige" level skis I was disappointed to see that the condition of the tops of the skis was very poor, certainly not "exceptional" as described. Further, having selected and paid for Breakage/Theft insurance I was shocked to find that after one ski's edge was damaged by a rock under the snow on a piste that I was still subject to a Euro 230.00 excess payment for damage to one ski. I can state that the cost to replace these skis in that condition was likely to be cEuro 100 on Ebay or a simiar site. I consider that charge to be almost theft and certainly way beyond any reasonable charge.

Quick and simple

Interesting prices

Not withstanding the language difference, the website remains a little "Clunky" and counter intuitive. Also, if I have booked my ski hire, why am I still getting emails about special offers?

Easy to use, friendly service in store, all spoke good English.

The most convenient location possible for the Pleny lift. Staff were mostly helpful, but initially refused to help me unless I could provide their booking email, despite me showing them their receipt and my booking being in their system, which just caused undue frustration and delay to me and others. Changing skis during our stay was easy and the gear was in ok condition. Price was discounted through our accomodation and very competitive.

Not bad at all.

Easy booking

Problem on the payment I had to redo everything...

Ras

Clear disappointment and wrong information when I received the skis. 1st time in 8 years coming several times a year. More than a pity

Following a burglary at our home, we had to cut short our stay mid-week and returned the equipment. Precision Ski refused to refund us, arguing that the booking had been made on a platform.

Super, very easy quote for bookings I recommend it to all and on everything there is a good choice of materials and prices are well in line with the quality of materials.

Hello, I appreciate the service, i.e. being able to rent equipment online for the whole family. However, the online booking site is not ergonomic at all, and I'm not talking about the mobile version, which is unusable. What's more, every time you book (3 times a year, after all), you have to re-enter all the information on the family members registered in your account. It's long and tedious. You have to save at each stage to avoid losing what you've entered. Finally, online prices vary from period to period. Discounts are nice, but not linear. As for on-site collection, despite the best efforts of the always charming on-site staff, the store doesn't always have the items (categories, sizes, etc.) reserved online. So overall satisfied that the service exists as it saves us time, but could be greatly improved in the many years we've been using it. Thanks for reading.

I received an unfriendly un professional greating in your shop (Ark 2000) . 18/1/2025. This may have been down to my Scottish accent? The young dark haired man asked are you here to book skies. I said no and produced paper work (in French) confirming my on line booking. He did not look at and just walked away carrying on his conversation with a colleague. I just stood there for what seemed for ever. He did come back and ask the same question . I tried to explain he just pointed me to another member of staff who measured my feet and got me skis sticks, boots and a helmet. I had been up since 05.00 hrs that morning and just wanted a smooth ski collection. I did not go back to the shop untill it was time to hand it all back. I am only giving you 3 stars because I had very short skis I am 5'10 tall.

The site is intuitive and easy to use, but bugs all the time. I placed 2 orders three months apart and had the same problems. Basket not saved or not complete at the time of purchase, display problems or infinite tab loading...

Very good telephone contact