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S
Rating: 5 out of 5
Good prices compared to other rental shops
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Customer reviews of Precision Ski Rent
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 7 780 published reviews
Summary of reviews
The online store excels in providing a welcoming and friendly atmosphere, with many customers highlighting the attentive and smiling staff who make the rental experience enjoyable. The efficiency of service is frequently noted, with quick and effective assistance during both the renting process and when handling any requests, such as refunds. Customers appreciate the well-prepared and reliable equipment, which meets their expectations for quality and functionality.
Reviews 1, 3 and 5 stars
Reset filtersS
Rating: 5 out of 5
Great service with decent equipment, highly recommend
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M
Rating: 5 out of 5
Excellent service. Good price
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S
Rating: 1 out of 5
The most uncomfortable ski boots and a reluctance from staff to help refit a different pair. Went to another shop on the end and paid for another pair. Both me and my son. My husband’s snowboarding boots were not at all waterproof. I was told that the skis I was given by them werw childrens. Helmets not in a great condition. Felt like staff were laughing at me when I asked to try different ones. The shop was a mess. Boxes everywhere. Not a great experience when you arrive excited to start your holiday.
Response from Precision Ski Rent
Dear Sophie,
Thank you for sharing your feedback. We're truly sorry to hear about your experience and appreciate you bringing these issues to our attention. We strive to provide a welcoming environment and quality equipment, and it's clear we fell short in your case. Your comments will be addressed with our team to ensure improvements are made. We hope to have the opportunity to provide you and your family with a better experience in the future.
Best regards,
The Precision Ski Rent Team
Thank you for sharing your feedback. We're truly sorry to hear about your experience and appreciate you bringing these issues to our attention. We strive to provide a welcoming environment and quality equipment, and it's clear we fell short in your case. Your comments will be addressed with our team to ensure improvements are made. We hope to have the opportunity to provide you and your family with a better experience in the future.
Best regards,
The Precision Ski Rent Team
D
Rating: 5 out of 5
superb, friendly service
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A
Rating: 5 out of 5
Great location and service
D
Rating: 5 out of 5
Excellent store, the staff is really nice, so rare..
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J
Rating: 5 out of 5
Everything is fine!
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L
Rating: 5 out of 5
Amazing service thank you
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D
Rating: 5 out of 5
Amazing thank you
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K
Rating: 5 out of 5
Fantastic service and attention again from all the staff at Precision Ski in Morzine, would highly recommend. Check out the website for discounts too!
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S
Rating: 5 out of 5
A pleasant and competent staff. A welcoming shop and good quality equipment. A good experience for these few days of skiing.
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M
Rating: 5 out of 5
Good material and in good condition, even at the end of the season, which is not the case with others. Availability of staff.
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C
Rating: 5 out of 5
Great value for money. The team were fantastic and the whole process was quick and easy, from booking to collecting and returning the equipment.
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J
Rating: 5 out of 5
Reservation and pickup done without any problem
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N
Rating: 1 out of 5
Our experience during the pickup and return of the ski equipment was disappointing and did not meet the standards we had experienced in previous years in France, including during previous rentals with Precision Ski. We arrived at the store an hour before closing on Saturday, April 28, but the staff refused to serve us, stating that they were too busy to accommodate us in the next hour and asking us to come back the next morning. Upon our return at 8:30 AM, we had to wait in line for about an hour before being served. Many other customers around us were visibly frustrated, creating a tense and negative atmosphere from the start of our vacation, especially for our children. These delays were all the more frustrating because, over four years of ski rentals, we had never experienced such long waits. Additionally, the quality of the equipment was below our expectations, especially considering that we had paid extra for
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Response from Precision Ski Rent
Hello,
Thank you for your detailed feedback.
We are sorry to hear that your experience did not meet your expectations.
Due to an exceptional level of attendance that weekend, our team had to temporarily stop accepting new clients at the end of the day in order to properly serve those already present. We understand that having to return the next morning may have been frustrating, but this decision was made to ensure the safety and quality of service.
Regarding the waiting time, we acknowledge that the store was particularly busy, which unfortunately led to longer delays than usual. This does not correspond to the level of service we wish to provide.
Regarding the equipment, it is regularly maintained and checked. In case of any issues during the rental period, our team remains available to make necessary adjustments or replacements.
Finally, for equipment changes (such as switching from skis to snowboards), certain conditions may apply depending on the chosen packages.
We regret that your experience was impacted by these circumstances and thank you for your feedback, which allows us to improve our service.
Best regards.
Thank you for your detailed feedback.
We are sorry to hear that your experience did not meet your expectations.
Due to an exceptional level of attendance that weekend, our team had to temporarily stop accepting new clients at the end of the day in order to properly serve those already present. We understand that having to return the next morning may have been frustrating, but this decision was made to ensure the safety and quality of service.
Regarding the waiting time, we acknowledge that the store was particularly busy, which unfortunately led to longer delays than usual. This does not correspond to the level of service we wish to provide.
Regarding the equipment, it is regularly maintained and checked. In case of any issues during the rental period, our team remains available to make necessary adjustments or replacements.
Finally, for equipment changes (such as switching from skis to snowboards), certain conditions may apply depending on the chosen packages.
We regret that your experience was impacted by these circumstances and thank you for your feedback, which allows us to improve our service.
Best regards.
L
Rating: 5 out of 5
Thank you,
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P
Rating: 5 out of 5
Excellent and friendly service, in a great location for the slopes.
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S
Rating: 5 out of 5
Always excellent - friendly and professional staff
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E
Rating: 5 out of 5
Top
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L
Rating: 5 out of 5
A big thank you to the whole store team! A ski weekend with efficient and cheerful rental staff.
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G
Rating: 5 out of 5
The online ordering experience on the website was excellent and intuitive, and the in-store service, provided by an incredibly warm and helpful salesperson, greatly simplified the ski rental for the whole family. The skis and boots were of excellent quality and in perfect condition. I will gladly use their services again.
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H
Rating: 5 out of 5
The web experience is super smooth. The prices are tight and it's great when you have a large family. The welcome on site is very professional and at the same time very nice.
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L
Rating: 5 out of 5
Amazing, easy to use website, staff were fantastic. They were great with the kids. Equipment was spot on.
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G
Rating: 1 out of 5
Two pairs of shoes rented online in the expert category and therefore the price that goes with it. In the store, I was told that there are no categories for shoes. Yet I paid more and received nothing in return. No proposal or refund. I often came to pick up my reservations at this store, but that will no longer be the case. If there is an error on the website at the beginning of the season, why not, but not in April.
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Response from Precision Ski Rent
Hello,
Thank you for your feedback.
Regarding the shoes, there is no strictly equivalent range to the Comfort, Precision, or Prestige categories as is the case for skis. The difference mainly lies in the model, support, and feel, which can make the distinction less obvious.
Our priority remains to best meet our customers' expectations. In your case, and depending on our stock, we offered you two pairs of new shoes from this season: a Nordica HF and an Atomic Hawx, known for their comfort and performance.
We remain available in-store to adjust the equipment if necessary to ensure you have the best possible experience.
Best regards.
Thank you for your feedback.
Regarding the shoes, there is no strictly equivalent range to the Comfort, Precision, or Prestige categories as is the case for skis. The difference mainly lies in the model, support, and feel, which can make the distinction less obvious.
Our priority remains to best meet our customers' expectations. In your case, and depending on our stock, we offered you two pairs of new shoes from this season: a Nordica HF and an Atomic Hawx, known for their comfort and performance.
We remain available in-store to adjust the equipment if necessary to ensure you have the best possible experience.
Best regards.
A
Rating: 5 out of 5
Practical and efficient
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F
Rating: 5 out of 5
good material, very nice staff, helpful and welcoming, I recommend.
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B
Rating: 5 out of 5
Very good
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F
Rating: 5 out of 5
Very good welcome and quick service. We went back to get equipment for my wife and everything went perfectly again. Thanks to the whole team.
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R
Rating: 5 out of 5
Quality material, attentive staff, professional and accommodating, I recommend
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L
Rating: 5 out of 5
Excellent service from Hugo and Alexander, perfect ski rental, highly recommend
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R
Rating: 1 out of 5
Quality of equipment was poor. We paid for advanced equipment and received low quality skis that were dented and in poor condition. Boots were old.
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Response from Precision Ski Rent
Hello Robert,
Thank you for taking the time to share your feedback. We are sorry to hear that the equipment you received did not meet your expectations. The quality of our equipment is a priority for us and we take your comments very seriously. We will investigate this situation to improve our service. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Precision Ski Rent Team
Thank you for taking the time to share your feedback. We are sorry to hear that the equipment you received did not meet your expectations. The quality of our equipment is a priority for us and we take your comments very seriously. We will investigate this situation to improve our service. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Precision Ski Rent Team
M
Rating: 5 out of 5
Amazing assistance - friendly and professional!
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D
Rating: 5 out of 5
The staff is quick and friendly, I recommend
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G
Rating: 5 out of 5
Good service and equipment
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D
Rating: 5 out of 5
Excellent, fast and friendly
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C
Rating: 3 out of 5
Equipment was very old. Had to change one set of skis. Another set had issues with bindings. Boots also very old and uncomfortable - had to spend some time sorting out boots that fitted. We collected on Sunday morning and so perhaps they had run out of decent kit. When we returned we saw that they had given newer kit to other people. Staff were helpful
Response from Precision Ski Rent
Dear Colin,
Thank you for sharing your feedback regarding your experience at Precision Ski Rent. We sincerely apologize for the issues you encountered with the equipment and appreciate your understanding. We are committed to improving our inventory and will ensure that our staff is informed to provide a better experience in the future.
Thank you for sharing your feedback regarding your experience at Precision Ski Rent. We sincerely apologize for the issues you encountered with the equipment and appreciate your understanding. We are committed to improving our inventory and will ensure that our staff is informed to provide a better experience in the future.
R
Rating: 5 out of 5
Excellent service, knowledgeable, friendly and polite. Very good spoken English too! Thanks.
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F
Rating: 5 out of 5
Excellent service, great price and skis were well waxed. We will hire here again.
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J
Rating: 5 out of 5
Friendly helpful staff
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