The online store excels in providing a welcoming and friendly atmosphere, with many customers highlighting the attentive and smiling staff who make the rental experience enjoyable. The efficiency of service is frequently noted, with quick and effective assistance during both the renting process and when handling any requests, such as refunds. Customers appreciate the well-prepared and reliable equipment, which meets their expectations for quality and functionality.
One of the two helmets was not clean, and would loosen with each descent. I didn't use it all week. Overall, the quality of the helmets is mediocre. The equipment is very worn if not outdated. Finally, I have the impression that the range of skis chosen has no impact on the equipment that was given to us. The 2 pairs of shoes were very uncomfortable, undoubtedly outdated as well. In short, I would have preferred to pay more and have decent equipment.
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Response from Precision Ski Rent
Hello,
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations.
We want to reassure you that all of our equipment, including helmets and shoes, is systematically disinfected after each use. Regarding the condition of the equipment, it is regularly checked, although some pieces may show signs of wear due to their rental use.
We understand that comfort and perceived quality may vary from person to person.
We regret that you did not return to the store during your stay. Our team is present to exchange, adjust, or immediately replace the equipment if it does not suit you, in order to ensure the best possible experience.
We take your feedback into account and remain at your disposal if you wish to discuss it further.
Best regards.
S
Shlomi Z.
Rating: 2 out of 5
following a purchase from 21/03/2026
Nothing suitable was in stock. Lazy employees.
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Response from Precision Ski Rent
Hello Shlomi,
Thank you for taking the time to share your experience. We are sorry to hear that you did not find what you were looking for and that our service did not meet your expectations. Your feedback is valuable and will help us improve our offerings and our welcome. We hope to have the opportunity to serve you better during your next visit.
Sincerely,
The Precision Ski Rent team
T
Tim E.
Rating: 2 out of 5
following a purchase from 24/03/2026
Service good with one exception who made it awkward to change the children’s skis even though we paid for that flexibility My premium level ski were not of the high standards I have rented elsewhere
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Response from Precision Ski Rent
Hello Tim,
Thank you for taking the time to share your feedback. We are glad that our service was appreciated, but we are sorry to hear that your experience with changing skis did not meet your expectations. Your feedback is valuable and will help us improve this process. Regarding the quality of the skis, we strive to offer the best equipment possible, and we will closely examine your feedback. We hope to see you again soon to provide you with an experience that meets your expectations.
Best regards,
The Precision Ski Rent Team
R
Rosie H.
Rating: 2 out of 5
following a purchase from 22/11/2025
We didn’t receive a pleasant experience while picking up our ski hire equipment. Impatient and rude staff. They were dismissive of us when we told them the boots didn’t fit. Condition of equipment was poor.
Response from Precision Ski Rent
Hello Rosie,
Thank you for your feedback. We sincerely apologize for the experience you had while picking up your ski equipment. Your comments about the staff and equipment condition are important to us, and we will address these issues to ensure a better experience for our customers in the future. We appreciate your input and hope to welcome you back for an improved service.
Best regards,
Precision Ski Rent Team
K
Kevin G.
Rating: 2 out of 5
following a purchase from 20/03/2026
Numerous issues from the shop at Les Arcs Hotel Edenarc location. Their website has no function to book shorter than 7 days so reserving for your specific dates is complex. Kit was not prepared correctly to use so snowboard binding came loose on a red run. Wear on the straps meant you couldn't ratchet tight enough with their premium snowboard package. Generally frustrating experience. Shop was understaffed so long queues. Overcharged for a short term rental and shop is understaffed.
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Response from Precision Ski Rent
Hello,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Regarding online bookings, certain configurations—such as shorter rental periods—may indeed require adjustments directly in-store. Our team is always available to assist and adapt reservations when needed.
Concerning the equipment, we take safety very seriously. All gear is regularly checked and maintained. If any issue occurs during your stay, we encourage customers to return to the shop immediately so we can replace or adjust the equipment without delay.
As for waiting times, peak periods (such as weekends and arrival days) can lead to higher in-store traffic, but our team remains fully mobilized to serve customers as efficiently as possible.
We regret the inconvenience caused and appreciate your feedback, which helps us continue improving our service.
Best regards,
O
Olivier T.
Rating: 2 out of 5
following a purchase from 03/03/2026
Equipment in poor condition, very worn
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Response from Precision Ski Rent
Hello Olivier,
Thank you for your feedback. We are sorry to hear that the equipment did not meet your expectations. Your comment is valuable and we will review it to improve our services. Please feel free to contact us directly for any assistance.
Best regards,
The Precision Ski Rent team
C
Clémence S.
Rating: 2 out of 5
following a purchase from 20/03/2026
The skis were in very poor condition
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Response from Precision Ski Rent
Hello Clémence,
Thank you for taking the time to share your opinion. We are sorry to hear that the condition of the skis did not meet your expectations. Your feedback is valuable and helps us improve our service. Please feel free to contact us directly to discuss your experience.
Best regards,
The Precision Ski Rent team
E
Elodie S.
Rating: 2 out of 5
following a purchase from 26/11/2025
Mixed experience. The skis were of good quality, but the advice on the shoes was very insufficient. I had to change them after a day due to large blisters, and I was given a similar pair without any questions or attempts to understand the problem. I was in pain again very quickly. It's unfortunate, as poor equipment can really ruin a ski trip. Given the price, the service is not up to par.
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Response from Precision Ski Rent
Hello,
Thank you for your feedback.
We are sorry to hear that your experience regarding the shoes was not satisfactory. Comfort is indeed an essential element to fully enjoy your stay.
When a problem is encountered, our teams are usually available to offer several models and find the most suitable pair. We regret that this was not the case during your visit and that the support was not up to your expectations.
We remind you that we remain available throughout your stay to adjust or replace the equipment at the first signs of discomfort.
Your feedback is valuable and helps us improve the quality of our service.
We hope to have the opportunity to offer you a better experience during your next stay.
Best regards,
The Precision Ski Rent team
L
Léonore B.
Rating: 2 out of 5
following a purchase from 25/02/2026
The skis were in very bad condition, with numerous holes on the sides and even a missing metal part on the top of one of them. When we reported it, the first seller replied that it was normal because we hadn't taken a pack expensive enough, which, according to him, justified having poor quality skis... Fortunately, another seller, much kinder, took the time to explain to us why the equipment was in this state. However, no solution was proposed to replace it. Moreover, the shoes were also very damaged: both straps were half torn, making them difficult to close, and the tongues at the front and back of the shoes, which normally allow you to put them on and hold them, were missing.
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Response from Precision Ski Rent
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
Regarding the equipment, our teams do their utmost to offer equipment suitable for each practice. This should in no way impact the quality of your experience.
We are also surprised by the problem encountered with the bindings and the shoes. Please know that we remain available throughout your stay to quickly exchange equipment in case of discomfort or technical issues.
We regret not being able to provide you with a satisfactory solution at the time and take your feedback into account to improve our service.
We hope to have the opportunity to offer you a better experience during your next stay.
Best regards,
The Precision Ski Rent team
J
Jordy N.
Rating: 2 out of 5
following a purchase from 04/03/2026
The reviews made me cancel my reservation
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Response from Precision Ski Rent
Thank you for your message.
We’re sorry to hear that the reviews led you to cancel your reservation. We understand that reviews play an important role in your decision-making process.
However, we would like to emphasize that we strive every day to provide our customers with the best possible service and high-quality equipment. Many of our customers are satisfied with their experience in our stores.
We hope to welcome you in the future and provide you with a positive experience.
Best regards,
The Precision Ski Team
Y
yann B.
Rating: 2 out of 5
following a purchase from 06/03/2026
Very good team on site unfortunately for them the choice of equipment is limited and especially very worn out
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Response from Precision Ski Rent
Hello Yann,
Thank you for taking the time to share your feedback. We are glad that you appreciated our team. Regarding the equipment, we take your comments very seriously and are constantly working to improve our offering. Please feel free to reach out to us with any suggestions.
Best regards,
The Precision Ski Rent team
T
Tim C.
Rating: 2 out of 5
following a purchase from 09/03/2026
Web page constantly changes the date to 7 date. Make making a booking very difficult. Try it yourself
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Response from Precision Ski Rent
Hello Tim,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties while booking on our site. Your feedback is valuable and we will look into this issue to improve our service. Please feel free to contact us directly if you need assistance.
Best regards,
The Precision Ski Rent team
L
Lucas F.
Rating: 2 out of 5
following a purchase from 05/03/2026
Good team but disappointed with the equipment, I rented from you because I wanted to try new material for purchase but very very limited choice available. (shoes with Boa in particular as presented on your site)
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Response from Precision Ski Rent
Hello Lucas,
Thank you for your feedback. We are glad that you appreciated our team, but we are sorry to learn that the equipment did not meet your expectations.
Our stores each have their own selection of material, which may vary according to stock and the specifics of each rental point. Your comments are still valuable and we take them into account to improve and expand our offer.
We hope to have the opportunity to fully satisfy you during your next visit.
Best regards,
The Precision Ski Rent team
T
Thomas D.
Rating: 2 out of 5
following a purchase from 23/02/2026
I had reserved snow boots online, when I arrived at the store they didn't have the size in the reserved model category. We had to make do with what they had that was acceptable but the boots were outdated and every evening we had to take off the liners to let them dry because by the end of the day they were soaked.
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Response from Precision Ski Rent
Hello Thomas,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your boots did not meet your expectations and that this affected your comfort. Your feedback is valuable and helps us improve our service. We hope to have the opportunity to provide you with a better experience during your next visit.
Best regards,
The Precision Ski Rent Team
J
JULIEN B.
Rating: 2 out of 5
following a purchase from 21/12/2025
Very aging equipment.
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Response from Precision Ski Rent
Hello Julien,
Thank you for taking the time to share your feedback. We are sorry to hear that the equipment did not meet your expectations. At Precision Ski Rent, we are committed to providing quality equipment, and we are constantly working on renewing it. Your feedback is valuable and will help us improve our service. We hope to welcome you again to provide you with an experience that meets your expectations.
Best regards,
The Precision Ski Rent team
P
philippe K.
Rating: 2 out of 5
following a purchase from 16/02/2026
Mediocre quality of the ski and in poor condition.
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Response from Precision Ski Rent
Hello Philippe,
Thank you for taking the time to share your feedback. We are sorry to learn that the quality of the equipment did not meet your expectations. At Precision Ski Rent, we are committed to providing quality equipment, and we will take your feedback into account to improve our service. Please feel free to contact us directly to discuss your experience. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Precision Ski Rent team
G
Gaetan G.
Rating: 2 out of 5
following a purchase from 26/11/2025
No choice available in the all-mountain category. At the price we pay, we can expect to have a bit of choice. The skis were damaged even though I paid for the best quality. Other than that, very friendly staff!
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Response from Precision Ski Rent
Hello Gaetan,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations regarding the choice of skis. Your feedback is valuable and helps us improve our service. We are glad that you appreciated our team's welcome and hope to see you again soon to provide you with an experience that meets your expectations.
Best regards,
The Precision Ski Rent team
B
bertrand T.
Rating: 2 out of 5
following a purchase from 29/10/2025
Waiting time too long to pick up the equipment. Poor organization
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Response from Precision Ski Rent
Hello Bertrand,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience at Precision Ski Rent did not meet your expectations due to the waiting time. We take your comments very seriously and are actively working to improve our organization to ensure faster and more efficient service. Your satisfaction is our priority, and we hope to welcome you again for an optimized experience.
Best regards,
The Precision Ski Rent Team
L
Laurent D.
Rating: 2 out of 5
following a purchase from 18/11/2025
2nd year renting from Precision Ski, we tried a second time. Same observation: Worn children's equipment, out of age. No better for adult equipment. We made sure not to choose the lowest price level. What should it be!
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Response from Precision Ski Rent
Hello Laurent,
Thank you for taking the time to share your feedback. We are sorry to hear that the equipment did not meet your expectations this year. Your feedback is valuable and we use it to improve our offerings. We hope to have the opportunity to present you with better equipment during your next visit.
Best regards,
The Precision Ski Rent team
M
Macaulay K.
Rating: 2 out of 5
following a purchase from 15/02/2026
I paid for Premium skis/boots and I got economy skis/boots. It is half term. But I should not be paying Premium price for old low end equipment.
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Response from Precision Ski Rent
Hello Macaulay,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that the equipment you received did not meet your expectations. Your satisfaction is our priority, and we will look into this situation closely. Please feel free to contact us directly to discuss this further.
Best regards,
The Precision Ski Rent Team
P
Paul M.
Rating: 2 out of 5
following a purchase from 26/12/2025
Very average ski, I expected much better when taking a sensation pack, they are in a deplorable state.
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Response from Precision Ski Rent
Hello,
We are sorry to hear that the equipment did not meet your expectations. Our Sensation packs are selected to offer a good level of performance.
Your feedback is taken very seriously and we will strengthen our controls on the condition of the equipment to avoid this type of situation. Please do not hesitate to contact us directly ([email protected]) or inform the team in the store during your visit: we would certainly have proceeded with an immediate exchange.
The Precision Ski Rent team
C
Cecile C.
Rating: 2 out of 5
following a purchase from 10/03/2025
1h30 despite booking, even though we saw that the sales staff were doing their utmost.
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Response from Precision Ski Rent
Hello Cécile,
Thank you for taking the time to share your review. We are sorry to hear that your wait was longer than expected, despite your reservation. We assure you that we are doing everything we can to improve our service. Your feedback is valuable to us, and we hope to welcome you back soon for a more satisfying experience.
Yours sincerely
The Precision Ski Rent team
C
Christophe T.
Rating: 2 out of 5
following a purchase from 13/01/2025
Aesthetic quality of skis very average for a prestige category
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Response from Precision Ski Rent
Hello Christophe,
Thank you for your feedback. We are sorry that the aesthetic quality of the skis did not meet your expectations. Your satisfaction is our priority and we take note of your comments to improve our offer. Please do not hesitate to contact us if you have any further comments.
Best regards,
The Precision Ski Rent team.
T
T B.
Rating: 2 out of 5
following a purchase from 15/02/2024
Outdated ski & snowboard equipement. Not every sizes available for the shoes.
O
Oojenroo
Rating: 2 out of 5
following a purchase from 02/02/2024
Friendly staff, but the equipment is limited. I paid for prestige skis, got rinsed boots and even worse poles. Wouldn't recommend.
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Sanjay D.
Rating: 2 out of 5
following a purchase from 28/01/2024
The skis were ok, but old considering we paid for platinum. The fitter forgot to fit the second ski for each of my two children. Fortunately they were in ski lessons and so their instructor was able to do it. Children both had problems with boots fitting but were replaced with minimal fuss.
H
haldgav
Rating: 2 out of 5
following a purchase from 27/01/2024
Arrived at 7.15pm, couldn't collect skis despite closing at 7.30pm A bit frustrating
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Kr3nasty
Rating: 2 out of 5
following a purchase from 03/03/2023
Faulty equipment, replaced by still-faulty salvage.
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Olivierd
Rating: 2 out of 5
following a purchase from 28/02/2023
No choice of skis and boots, and skis from the rental range (Platinum) were not available.
Friendly and professional staff.
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Soso
Rating: 2 out of 5
following a purchase from 19/02/2023
Overworked and unmotivated staff
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Garance
Rating: 2 out of 5
following a purchase from 11/02/2023
I hope to win the ski because I'm not very strong.
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Charles V.
Rating: 2 out of 5
following a purchase from 23/12/2022
Friendly staff. However, we had to wait 1h to pick up our skis while there were maybe 4-5 groups in front of us. Also feels a bit like a scam when you have to pay your ëassurance vol' at the counter again while we already paid online.
J
jsp
Rating: 2 out of 5
following a purchase from 26/02/2022
Too much waiting and poor organization for retrieval of "reserved" equipment
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Bjud
Rating: 2 out of 5
following a purchase from 08/01/2022
find the right tone to wish everyone a "happy new year 2022". With humor, with seriousness and sobriety... It all depends on the recipient. For you You
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Abc
Rating: 2 out of 5
following a purchase from 08/01/2022
I don't know bof bof and rebog
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Dimitri
Rating: 2 out of 5
following a purchase from 01/01/2022
I dont found that i come to search
M
Matt
Rating: 2 out of 5
following a purchase from 24/12/2021
Waiting far too long.
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Bjc
Rating: 2 out of 5
following a purchase from 08/03/2020
Much too expensive
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Theophile
Rating: 2 out of 5
following a purchase from 29/02/2020
Very good welcome and good material
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Mariemar31
Rating: 2 out of 5
following a purchase from 23/02/2020
A very warm welcome
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