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S
Rating: 4 out of 5
Very good. Just a small problem at the time of payment but it was resolved without difficulty.
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Customer reviews of Precision Ski Rent
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 7 780 published reviews
Summary of reviews
The online store excels in providing a welcoming and friendly atmosphere, with many customers highlighting the attentive and smiling staff who make the rental experience enjoyable. The efficiency of service is frequently noted, with quick and effective assistance during both the renting process and when handling any requests, such as refunds. Customers appreciate the well-prepared and reliable equipment, which meets their expectations for quality and functionality.
Reviews 2, 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
All good
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G
Rating: 2 out of 5
One of the two helmets was not clean, and would loosen with each descent. I didn't use it all week. Overall, the quality of the helmets is mediocre. The equipment is very worn if not outdated. Finally, I have the impression that the range of skis chosen has no impact on the equipment that was given to us. The 2 pairs of shoes were very uncomfortable, undoubtedly outdated as well. In short, I would have preferred to pay more and have decent equipment.
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Response from Precision Ski Rent
Hello,
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations.
We want to reassure you that all of our equipment, including helmets and shoes, is systematically disinfected after each use. Regarding the condition of the equipment, it is regularly checked, although some pieces may show signs of wear due to their rental use.
We understand that comfort and perceived quality may vary from person to person.
We regret that you did not return to the store during your stay. Our team is present to exchange, adjust, or immediately replace the equipment if it does not suit you, in order to ensure the best possible experience.
We take your feedback into account and remain at your disposal if you wish to discuss it further.
Best regards.
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations.
We want to reassure you that all of our equipment, including helmets and shoes, is systematically disinfected after each use. Regarding the condition of the equipment, it is regularly checked, although some pieces may show signs of wear due to their rental use.
We understand that comfort and perceived quality may vary from person to person.
We regret that you did not return to the store during your stay. Our team is present to exchange, adjust, or immediately replace the equipment if it does not suit you, in order to ensure the best possible experience.
We take your feedback into account and remain at your disposal if you wish to discuss it further.
Best regards.
B
Rating: 3 out of 5
End of season gear
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S
Rating: 4 out of 5
ski ok after change after 1 day because too flexible
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B
Rating: 3 out of 5
Skis were ok overall but the boots were not in good form - no availability of 100+ flex and the ones available were very old…
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S
Rating: 2 out of 5
Nothing suitable was in stock. Lazy employees.
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Response from Precision Ski Rent
Hello Shlomi,
Thank you for taking the time to share your experience. We are sorry to hear that you did not find what you were looking for and that our service did not meet your expectations. Your feedback is valuable and will help us improve our offerings and our welcome. We hope to have the opportunity to serve you better during your next visit.
Sincerely,
The Precision Ski Rent team
Thank you for taking the time to share your experience. We are sorry to hear that you did not find what you were looking for and that our service did not meet your expectations. Your feedback is valuable and will help us improve our offerings and our welcome. We hope to have the opportunity to serve you better during your next visit.
Sincerely,
The Precision Ski Rent team
T
Rating: 2 out of 5
Service good with one exception who made it awkward to change the children’s skis even though we paid for that flexibility My premium level ski were not of the high standards I have rented elsewhere
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Response from Precision Ski Rent
Hello Tim,
Thank you for taking the time to share your feedback. We are glad that our service was appreciated, but we are sorry to hear that your experience with changing skis did not meet your expectations. Your feedback is valuable and will help us improve this process. Regarding the quality of the skis, we strive to offer the best equipment possible, and we will closely examine your feedback. We hope to see you again soon to provide you with an experience that meets your expectations.
Best regards,
The Precision Ski Rent Team
Thank you for taking the time to share your feedback. We are glad that our service was appreciated, but we are sorry to hear that your experience with changing skis did not meet your expectations. Your feedback is valuable and will help us improve this process. Regarding the quality of the skis, we strive to offer the best equipment possible, and we will closely examine your feedback. We hope to see you again soon to provide you with an experience that meets your expectations.
Best regards,
The Precision Ski Rent Team
C
Rating: 3 out of 5
Equipment was very old. Had to change one set of skis. Another set had issues with bindings. Boots also very old and uncomfortable - had to spend some time sorting out boots that fitted. We collected on Sunday morning and so perhaps they had run out of decent kit. When we returned we saw that they had given newer kit to other people. Staff were helpful
Response from Precision Ski Rent
Dear Colin,
Thank you for sharing your feedback regarding your experience at Precision Ski Rent. We sincerely apologize for the issues you encountered with the equipment and appreciate your understanding. We are committed to improving our inventory and will ensure that our staff is informed to provide a better experience in the future.
Thank you for sharing your feedback regarding your experience at Precision Ski Rent. We sincerely apologize for the issues you encountered with the equipment and appreciate your understanding. We are committed to improving our inventory and will ensure that our staff is informed to provide a better experience in the future.
R
Rating: 2 out of 5
We didn’t receive a pleasant experience while picking up our ski hire equipment. Impatient and rude staff. They were dismissive of us when we told them the boots didn’t fit. Condition of equipment was poor.
Response from Precision Ski Rent
Hello Rosie,
Thank you for your feedback. We sincerely apologize for the experience you had while picking up your ski equipment. Your comments about the staff and equipment condition are important to us, and we will address these issues to ensure a better experience for our customers in the future. We appreciate your input and hope to welcome you back for an improved service.
Best regards,
Precision Ski Rent Team
Thank you for your feedback. We sincerely apologize for the experience you had while picking up your ski equipment. Your comments about the staff and equipment condition are important to us, and we will address these issues to ensure a better experience for our customers in the future. We appreciate your input and hope to welcome you back for an improved service.
Best regards,
Precision Ski Rent Team
G
Rating: 3 out of 5
Long wait (45) to retrieve the equipment because there was a group and the material (snowblade) that was reserved had been rented to other people in the morning according to the seller. Nice and efficient team, but there was a severe lack of additional staff for this morning rush.
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Response from Precision Ski Rent
Dear Gérard,
We sincerely thank you for taking the time to share your experience on our site. We are sorry to learn that you encountered a long wait during the collection of your equipment and that your reservation was not honored as expected. Your feedback is valuable and allows us to improve our services. We will forward your comments to our team to better manage peak periods in the future. We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience.
Best regards,
The Precision Ski Rent Team
We sincerely thank you for taking the time to share your experience on our site. We are sorry to learn that you encountered a long wait during the collection of your equipment and that your reservation was not honored as expected. Your feedback is valuable and allows us to improve our services. We will forward your comments to our team to better manage peak periods in the future. We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience.
Best regards,
The Precision Ski Rent Team
F
Rating: 4 out of 5
Nothing
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G
Rating: 4 out of 5
Ok
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O
Rating: 4 out of 5
The renting process was quick and the skis were in good condition, but the ski boots were not properly clean (not referring to normal signs of usage which expected from a rental boots)
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F
Rating: 4 out of 5
Very good welcome and professionalism but the equipment is not very recent
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K
Rating: 2 out of 5
Numerous issues from the shop at Les Arcs Hotel Edenarc location. Their website has no function to book shorter than 7 days so reserving for your specific dates is complex. Kit was not prepared correctly to use so snowboard binding came loose on a red run. Wear on the straps meant you couldn't ratchet tight enough with their premium snowboard package. Generally frustrating experience. Shop was understaffed so long queues. Overcharged for a short term rental and shop is understaffed.
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Response from Precision Ski Rent
Hello,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Regarding online bookings, certain configurations—such as shorter rental periods—may indeed require adjustments directly in-store. Our team is always available to assist and adapt reservations when needed.
Concerning the equipment, we take safety very seriously. All gear is regularly checked and maintained. If any issue occurs during your stay, we encourage customers to return to the shop immediately so we can replace or adjust the equipment without delay.
As for waiting times, peak periods (such as weekends and arrival days) can lead to higher in-store traffic, but our team remains fully mobilized to serve customers as efficiently as possible.
We regret the inconvenience caused and appreciate your feedback, which helps us continue improving our service.
Best regards,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Regarding online bookings, certain configurations—such as shorter rental periods—may indeed require adjustments directly in-store. Our team is always available to assist and adapt reservations when needed.
Concerning the equipment, we take safety very seriously. All gear is regularly checked and maintained. If any issue occurs during your stay, we encourage customers to return to the shop immediately so we can replace or adjust the equipment without delay.
As for waiting times, peak periods (such as weekends and arrival days) can lead to higher in-store traffic, but our team remains fully mobilized to serve customers as efficiently as possible.
We regret the inconvenience caused and appreciate your feedback, which helps us continue improving our service.
Best regards,
V
Rating: 4 out of 5
Ras
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J
Rating: 4 out of 5
The equipment was a bit tired, however the welcome was very nice and very pleasant
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O
Rating: 2 out of 5
Equipment in poor condition, very worn
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Response from Precision Ski Rent
Hello Olivier,
Thank you for your feedback. We are sorry to hear that the equipment did not meet your expectations. Your comment is valuable and we will review it to improve our services. Please feel free to contact us directly for any assistance.
Best regards,
The Precision Ski Rent team
Thank you for your feedback. We are sorry to hear that the equipment did not meet your expectations. Your comment is valuable and we will review it to improve our services. Please feel free to contact us directly for any assistance.
Best regards,
The Precision Ski Rent team
C
Rating: 4 out of 5
I was very satisfied with the rented equipment. The handling and return went smoothly. However, the attitude of the sellers leaves much to be desired: while neither of them was busy, they passed the handling of my request back and forth in front of me, without real involvement. Moreover, they were not particularly friendly, showing little consideration for the customer and not a single smile.
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C
Rating: 2 out of 5
The skis were in very poor condition
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Response from Precision Ski Rent
Hello Clémence,
Thank you for taking the time to share your opinion. We are sorry to hear that the condition of the skis did not meet your expectations. Your feedback is valuable and helps us improve our service. Please feel free to contact us directly to discuss your experience.
Best regards,
The Precision Ski Rent team
Thank you for taking the time to share your opinion. We are sorry to hear that the condition of the skis did not meet your expectations. Your feedback is valuable and helps us improve our service. Please feel free to contact us directly to discuss your experience.
Best regards,
The Precision Ski Rent team
M
Rating: 3 out of 5
Staff, kind and friendly, however, forced to go back to the store three times in the same day... The first time they forgot the poles, the second time, the ski adjustment was completely random and we were unexpectedly fitted with boots. Moreover, we had chosen a sensation pack and ended up with entry-level skis.
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P
Rating: 3 out of 5
The staff were great but the quality of equipment was not the best. Paid for the better snowboard and got basic one had to ask for new helmet as the one I had was old and uncomfortable.
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E
Rating: 2 out of 5
Mixed experience. The skis were of good quality, but the advice on the shoes was very insufficient. I had to change them after a day due to large blisters, and I was given a similar pair without any questions or attempts to understand the problem. I was in pain again very quickly. It's unfortunate, as poor equipment can really ruin a ski trip. Given the price, the service is not up to par.
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Response from Precision Ski Rent
Hello,
Thank you for your feedback.
We are sorry to hear that your experience regarding the shoes was not satisfactory. Comfort is indeed an essential element to fully enjoy your stay.
When a problem is encountered, our teams are usually available to offer several models and find the most suitable pair. We regret that this was not the case during your visit and that the support was not up to your expectations.
We remind you that we remain available throughout your stay to adjust or replace the equipment at the first signs of discomfort.
Your feedback is valuable and helps us improve the quality of our service.
We hope to have the opportunity to offer you a better experience during your next stay.
Best regards,
The Precision Ski Rent team
Thank you for your feedback.
We are sorry to hear that your experience regarding the shoes was not satisfactory. Comfort is indeed an essential element to fully enjoy your stay.
When a problem is encountered, our teams are usually available to offer several models and find the most suitable pair. We regret that this was not the case during your visit and that the support was not up to your expectations.
We remind you that we remain available throughout your stay to adjust or replace the equipment at the first signs of discomfort.
Your feedback is valuable and helps us improve the quality of our service.
We hope to have the opportunity to offer you a better experience during your next stay.
Best regards,
The Precision Ski Rent team
V
Rating: 4 out of 5
Good booking experience. Simple site and easy to use. We simply regret not being able to see exactly the type of equipment we are renting.
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L
Rating: 2 out of 5
The skis were in very bad condition, with numerous holes on the sides and even a missing metal part on the top of one of them. When we reported it, the first seller replied that it was normal because we hadn't taken a pack expensive enough, which, according to him, justified having poor quality skis... Fortunately, another seller, much kinder, took the time to explain to us why the equipment was in this state. However, no solution was proposed to replace it. Moreover, the shoes were also very damaged: both straps were half torn, making them difficult to close, and the tongues at the front and back of the shoes, which normally allow you to put them on and hold them, were missing.
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Response from Precision Ski Rent
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
Regarding the equipment, our teams do their utmost to offer equipment suitable for each practice. This should in no way impact the quality of your experience.
We are also surprised by the problem encountered with the bindings and the shoes. Please know that we remain available throughout your stay to quickly exchange equipment in case of discomfort or technical issues.
We regret not being able to provide you with a satisfactory solution at the time and take your feedback into account to improve our service.
We hope to have the opportunity to offer you a better experience during your next stay.
Best regards,
The Precision Ski Rent team
We are sincerely sorry to learn that your experience did not meet your expectations.
Regarding the equipment, our teams do their utmost to offer equipment suitable for each practice. This should in no way impact the quality of your experience.
We are also surprised by the problem encountered with the bindings and the shoes. Please know that we remain available throughout your stay to quickly exchange equipment in case of discomfort or technical issues.
We regret not being able to provide you with a satisfactory solution at the time and take your feedback into account to improve our service.
We hope to have the opportunity to offer you a better experience during your next stay.
Best regards,
The Precision Ski Rent team
K
Rating: 3 out of 5
Perfect
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J
Rating: 2 out of 5
The reviews made me cancel my reservation
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Response from Precision Ski Rent
Thank you for your message.
We’re sorry to hear that the reviews led you to cancel your reservation. We understand that reviews play an important role in your decision-making process.
However, we would like to emphasize that we strive every day to provide our customers with the best possible service and high-quality equipment. Many of our customers are satisfied with their experience in our stores.
We hope to welcome you in the future and provide you with a positive experience.
Best regards,
The Precision Ski Team
We’re sorry to hear that the reviews led you to cancel your reservation. We understand that reviews play an important role in your decision-making process.
However, we would like to emphasize that we strive every day to provide our customers with the best possible service and high-quality equipment. Many of our customers are satisfied with their experience in our stores.
We hope to welcome you in the future and provide you with a positive experience.
Best regards,
The Precision Ski Team
Y
Rating: 2 out of 5
Very good team on site unfortunately for them the choice of equipment is limited and especially very worn out
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Response from Precision Ski Rent
Hello Yann,
Thank you for taking the time to share your feedback. We are glad that you appreciated our team. Regarding the equipment, we take your comments very seriously and are constantly working to improve our offering. Please feel free to reach out to us with any suggestions.
Best regards,
The Precision Ski Rent team
Thank you for taking the time to share your feedback. We are glad that you appreciated our team. Regarding the equipment, we take your comments very seriously and are constantly working to improve our offering. Please feel free to reach out to us with any suggestions.
Best regards,
The Precision Ski Rent team
E
Rating: 4 out of 5
Very good but a lot of waiting when it comes to taking the skis (more than an hour)
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T
Rating: 2 out of 5
Web page constantly changes the date to 7 date. Make making a booking very difficult. Try it yourself
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Response from Precision Ski Rent
Hello Tim,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties while booking on our site. Your feedback is valuable and we will look into this issue to improve our service. Please feel free to contact us directly if you need assistance.
Best regards,
The Precision Ski Rent team
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties while booking on our site. Your feedback is valuable and we will look into this issue to improve our service. Please feel free to contact us directly if you need assistance.
Best regards,
The Precision Ski Rent team
D
Rating: 4 out of 5
Easy for booking
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M
Rating: 4 out of 5
I had some difficulties getting the correct date recorded, but not being used to this site could be an explanation. It would be desirable to have a phone number.
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L
Rating: 2 out of 5
Good team but disappointed with the equipment, I rented from you because I wanted to try new material for purchase but very very limited choice available. (shoes with Boa in particular as presented on your site)
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Response from Precision Ski Rent
Hello Lucas,
Thank you for your feedback. We are glad that you appreciated our team, but we are sorry to learn that the equipment did not meet your expectations.
Our stores each have their own selection of material, which may vary according to stock and the specifics of each rental point. Your comments are still valuable and we take them into account to improve and expand our offer.
We hope to have the opportunity to fully satisfy you during your next visit.
Best regards,
The Precision Ski Rent team
Thank you for your feedback. We are glad that you appreciated our team, but we are sorry to learn that the equipment did not meet your expectations.
Our stores each have their own selection of material, which may vary according to stock and the specifics of each rental point. Your comments are still valuable and we take them into account to improve and expand our offer.
We hope to have the opportunity to fully satisfy you during your next visit.
Best regards,
The Precision Ski Rent team
J
Rating: 4 out of 5
Everything went very well. We easily retrieved the skis. We were able to have them tightened during the rental. The return was quick! Very pleasant team. Skis a bit "worn", but very good value for money! I recommend.
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T
Rating: 2 out of 5
I had reserved snow boots online, when I arrived at the store they didn't have the size in the reserved model category. We had to make do with what they had that was acceptable but the boots were outdated and every evening we had to take off the liners to let them dry because by the end of the day they were soaked.
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Response from Precision Ski Rent
Hello Thomas,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your boots did not meet your expectations and that this affected your comfort. Your feedback is valuable and helps us improve our service. We hope to have the opportunity to provide you with a better experience during your next visit.
Best regards,
The Precision Ski Rent Team
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your boots did not meet your expectations and that this affected your comfort. Your feedback is valuable and helps us improve our service. We hope to have the opportunity to provide you with a better experience during your next visit.
Best regards,
The Precision Ski Rent Team
C
Rating: 3 out of 5
The equipment is in poor condition. There were 4 of us and we came to the store 6 times to change the equipment. In particular, the shoe that no longer clicked into the ski on the slope...
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Response from Precision Ski Rent
Hello Claire, we thank you for your feedback and are sorry to hear that your experience did not meet your expectations. Please know that customer satisfaction is our priority, and we take your comments very seriously in order to improve the quality of our equipment. Do not hesitate to contact us directly to discuss your situation and find a suitable solution.
M
Rating: 3 out of 5
The staff was really too laid-back. Not friendly. Except for 1 person, maybe the manager?
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S
Rating: 4 out of 5
Perfect
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C
Rating: 3 out of 5
For the premium price for premium skis the supplied skis and poles were disappointing.
Response from Precision Ski Rent
Dear Christopher,
Thank you for taking the time to share your feedback regarding your experience with our ski rental service. We are truly sorry to hear that the skis and poles did not meet your expectations, especially considering the premium price you paid. Your comments are valuable to us and we will certainly review our inventory to ensure we provide the high quality equipment that our customers deserve. We hope you will give us another chance in the future.
Best regards,
The Precision Ski Rent Team
Thank you for taking the time to share your feedback regarding your experience with our ski rental service. We are truly sorry to hear that the skis and poles did not meet your expectations, especially considering the premium price you paid. Your comments are valuable to us and we will certainly review our inventory to ensure we provide the high quality equipment that our customers deserve. We hope you will give us another chance in the future.
Best regards,
The Precision Ski Rent Team