Customer reviews of Precision Ski Rent

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9,6 /10
Overall rating: 9,6 out of 10
Based on 7 780 published reviews

Summary of reviews

The online store excels in providing a welcoming and friendly atmosphere, with many customers highlighting the attentive and smiling staff who make the rental experience enjoyable. The efficiency of service is frequently noted, with quick and effective assistance during both the renting process and when handling any requests, such as refunds. Customers appreciate the well-prepared and reliable equipment, which meets their expectations for quality and functionality.

Reviews 2, 3 and 4 stars

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K
Karim A.
Rating: 4 out of 5
following a purchase from 26/02/2026
It's a shame when you make a mistake with the order, it's not possible to change it once you're there.
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Nick T.
Rating: 4 out of 5
following a purchase from 26/01/2026
Good service in the shop from knowledgable staff. The actual shop itself was tricky to find. We used the one in Résidence ODALYS which doesn't come up on Google maps. Initialy we went to the one in the centre.
Response from Precision Ski Rent
Dear Nick, thank you for your feedback and for highlighting our knowledgeable staff. We apologize for the difficulty you encountered in locating our shop. We will ensure to improve our visibility on maps for a better experience in the future.
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Christine G.
Rating: 4 out of 5
following a purchase from 08/02/2026
My son had to go back twice because the board was poorly fitted and to change shoes, otherwise the staff is nice, excellent quality price, good continuation.
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Response from Precision Ski Rent
Hello Christine,

We warmly thank you for your review and are delighted to learn that you appreciated the quality of our service and our prices. We take your comments regarding the adaptation of the equipment into account to improve our offer. Please feel free to reach out to us for any future assistance. Good continuation to you as well!
J
JULIEN B.
Rating: 2 out of 5
following a purchase from 21/12/2025
Very aging equipment.
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Response from Precision Ski Rent
Hello Julien,

Thank you for taking the time to share your feedback. We are sorry to hear that the equipment did not meet your expectations. At Precision Ski Rent, we are committed to providing quality equipment, and we are constantly working on renewing it. Your feedback is valuable and will help us improve our service. We hope to welcome you again to provide you with an experience that meets your expectations.

Best regards,
The Precision Ski Rent team
P
philippe K.
Rating: 2 out of 5
following a purchase from 16/02/2026
Mediocre quality of the ski and in poor condition.
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Response from Precision Ski Rent
Hello Philippe,

Thank you for taking the time to share your feedback. We are sorry to learn that the quality of the equipment did not meet your expectations. At Precision Ski Rent, we are committed to providing quality equipment, and we will take your feedback into account to improve our service. Please feel free to contact us directly to discuss your experience. We hope to have the opportunity to satisfy you during your next visit.

Best regards,
The Precision Ski Rent team
G
Gaetan G.
Rating: 2 out of 5
following a purchase from 26/11/2025
No choice available in the all-mountain category. At the price we pay, we can expect to have a bit of choice. The skis were damaged even though I paid for the best quality. Other than that, very friendly staff!
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Response from Precision Ski Rent
Hello Gaetan,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations regarding the choice of skis. Your feedback is valuable and helps us improve our service. We are glad that you appreciated our team's welcome and hope to see you again soon to provide you with an experience that meets your expectations.

Best regards,
The Precision Ski Rent team
B
bertrand T.
Rating: 2 out of 5
following a purchase from 29/10/2025
Waiting time too long to pick up the equipment. Poor organization
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Response from Precision Ski Rent
Hello Bertrand,

Thank you for taking the time to share your feedback. We are sorry to learn that your experience at Precision Ski Rent did not meet your expectations due to the waiting time. We take your comments very seriously and are actively working to improve our organization to ensure faster and more efficient service. Your satisfaction is our priority, and we hope to welcome you again for an optimized experience.

Best regards,
The Precision Ski Rent Team
K
Koen Z.
Rating: 3 out of 5
following a purchase from 03/01/2026
Reserved two snowboards and two pair of deluxe boots. Super happy with the boards and the one pair of boots. There was no second pair available for my wife who instead got a rundown pair of basic boots. She was fine with it and the materials were adequate, but I felt quite disappointed having especially made reservations for the premium ones. Besides no apologies or refund was offered. I guess the season is not on the side of the client.
Response from Precision Ski Rent
Dear Koen,

Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the snowboards and one pair of boots. However, we apologize for the inconvenience regarding the second pair of boots and understand your disappointment. We appreciate your understanding, though we strive to meet all our customers’ expectations, especially when it comes to reservations. Your comments will be taken into consideration as we continually work to improve our services. We hope to have the opportunity to serve you better in the future.

Best regards,
The Precision Ski Rent Team
O
Olivier D.
Rating: 4 out of 5
following a purchase from 12/02/2026
Good material and good service for a fair price.
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Laurent D.
Rating: 2 out of 5
following a purchase from 18/11/2025
2nd year renting from Precision Ski, we tried a second time. Same observation: Worn children's equipment, out of age. No better for adult equipment. We made sure not to choose the lowest price level. What should it be!
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Response from Precision Ski Rent
Hello Laurent,

Thank you for taking the time to share your feedback. We are sorry to hear that the equipment did not meet your expectations this year. Your feedback is valuable and we use it to improve our offerings. We hope to have the opportunity to present you with better equipment during your next visit.

Best regards,
The Precision Ski Rent team
J
Julien D.
Rating: 4 out of 5
following a purchase from 30/11/2025
Ok
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Charlotte C.
Rating: 3 out of 5
following a purchase from 08/01/2026
Some skiers found that the skies were not wax sufficiently and need to have them waxed by their ski instructor. Others found the one ski was more difficult to clip in, take a few go in this ski to clip in the boot.
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Katia M.
Rating: 4 out of 5
following a purchase from 10/01/2026
very good
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Vincent D.
Rating: 3 out of 5
following a purchase from 28/11/2025
I rented snow for 2 consecutive years in this shop, last year I rented an intermediate pack and this year a performance pack and yet I got the same board as last year and lower quality bindings, I would like to know what is the point of paying more to have the same equipment?
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Fanny K.
Rating: 4 out of 5
following a purchase from 16/02/2026
Top staff but unfortunately on a last minute reservation, the equipment was marked available on your site but the shop had nothing left to equip us.
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Nina Y.
Rating: 4 out of 5
following a purchase from 17/02/2026
Just annoying I couldn't amend the dates online when it suggests you can
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Macaulay K.
Rating: 2 out of 5
following a purchase from 15/02/2026
I paid for Premium skis/boots and I got economy skis/boots. It is half term. But I should not be paying Premium price for old low end equipment.
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Response from Precision Ski Rent
Hello Macaulay,

Thank you for taking the time to share your experience. We are sincerely sorry to hear that the equipment you received did not meet your expectations. Your satisfaction is our priority, and we will look into this situation closely. Please feel free to contact us directly to discuss this further.

Best regards,
The Precision Ski Rent Team
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Philippe A.
Rating: 4 out of 5
following a purchase from 04/02/2026
Very good service and very good welcome
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Andrew M.
Rating: 4 out of 5
following a purchase from 02/11/2025
Good value and very helpful staff.
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Paul M.
Rating: 2 out of 5
following a purchase from 26/12/2025
Very average ski, I expected much better when taking a sensation pack, they are in a deplorable state.
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Response from Precision Ski Rent
Hello,

We are sorry to hear that the equipment did not meet your expectations. Our Sensation packs are selected to offer a good level of performance.

Your feedback is taken very seriously and we will strengthen our controls on the condition of the equipment to avoid this type of situation. Please do not hesitate to contact us directly ([email protected]) or inform the team in the store during your visit: we would certainly have proceeded with an immediate exchange.

The Precision Ski Rent team
C
Christian V.
Rating: 4 out of 5
following a purchase from 23/12/2025
Quick and simple
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FABIEN T.
Rating: 4 out of 5
following a purchase from 27/10/2025
Interesting prices
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Simon L.
Rating: 4 out of 5
following a purchase from 23/11/2025
Not withstanding the language difference, the website remains a little "Clunky" and counter intuitive. Also, if I have booked my ski hire, why am I still getting emails about special offers?
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Marcus R.
Rating: 4 out of 5
following a purchase from 12/11/2025
Easy to use, friendly service in store, all spoke good English.
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Jason T.
Rating: 4 out of 5
following a purchase from 14/03/2025
The most convenient location possible for the Pleny lift. Staff were mostly helpful, but initially refused to help me unless I could provide their booking email, despite me showing them their receipt and my booking being in their system, which just caused undue frustration and delay to me and others. Changing skis during our stay was easy and the gear was in ok condition. Price was discounted through our accomodation and very competitive.
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Sophie L.
Rating: 3 out of 5
following a purchase from 19/03/2025
Not bad at all.
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Response from Precision Ski Rent
Hello Sophie,

Thank you for taking the time to share your feedback on our site "Precision Ski Rent". We are delighted that you found our service "not bad at all" and we hope to improve your experience to achieve a higher rating in the future. Please feel free to share your suggestions with us!
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Cecile C.
Rating: 2 out of 5
following a purchase from 10/03/2025
1h30 despite booking, even though we saw that the sales staff were doing their utmost.
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Response from Precision Ski Rent
Hello Cécile,

Thank you for taking the time to share your review. We are sorry to hear that your wait was longer than expected, despite your reservation. We assure you that we are doing everything we can to improve our service. Your feedback is valuable to us, and we hope to welcome you back soon for a more satisfying experience.

Yours sincerely
The Precision Ski Rent team
C
christelle R.
Rating: 4 out of 5
following a purchase from 02/03/2025
Easy booking
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Response from Precision Ski Rent
Hello Christelle,

Thank you very much for taking the time to share your thoughts about your experience with Precision Ski Rent. We're delighted to hear that booking was easy for you. Your satisfaction is our priority, and we look forward to seeing you soon on your next adventure on the slopes. Please let us know if you have any suggestions on how we can improve our services even further.

Best regards,
The Precision Ski Rent team.
C
Christophe D.
Rating: 3 out of 5
following a purchase from 01/03/2025
Problem on the payment I had to redo everything...
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Response from Precision Ski Rent
Hello Christophe,

Thank you for taking the time to share your review. We're sorry to hear that you've experienced difficulties with your payment. Please be assured that we take this feedback very seriously and will investigate this issue in order to improve our service. Please do not hesitate to contact us directly if you require any further help or assistance.

Best regards,
The Precision Ski Rent team
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Aurelie L.
Rating: 4 out of 5
following a purchase from 28/01/2025
Ras
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Response from Precision Ski Rent
Hello Aurelie,

We would like to thank you for your review and are delighted to see that our service met your expectations. Please let us know if you have any suggestions on how we can improve your experience and earn you that fifth star. We look forward to welcoming you back to our "Precision Ski Rent" website.
J
Jean-François C.
Rating: 4 out of 5
following a purchase from 11/02/2025
Super, very easy quote for bookings I recommend it to all and on everything there is a good choice of materials and prices are well in line with the quality of materials.
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Response from Precision Ski Rent
Dear Jean-François,

Thank you very much for your positive review and recommendation! We're delighted that you found our site easy to use and that our selection of equipment satisfied you. Your feedback encourages us to continue offering quality services.

Best regards,
The Precision Ski Rent team
E
Emmanuelle H.
Rating: 3 out of 5
following a purchase from 06/02/2025
Hello, I appreciate the service, i.e. being able to rent equipment online for the whole family. However, the online booking site is not ergonomic at all, and I'm not talking about the mobile version, which is unusable. What's more, every time you book (3 times a year, after all), you have to re-enter all the information on the family members registered in your account. It's long and tedious. You have to save at each stage to avoid losing what you've entered. Finally, online prices vary from period to period. Discounts are nice, but not linear. As for on-site collection, despite the best efforts of the always charming on-site staff, the store doesn't always have the items (categories, sizes, etc.) reserved online. So overall satisfied that the service exists as it saves us time, but could be greatly improved in the many years we've been using it. Thanks for reading.
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Response from Precision Ski Rent
Hello Emmanuelle,

Thank you for taking the time to share your review. We are delighted that you appreciate our online rental service and the availability of our in-store staff. We take your feedback on the ergonomics of the site and the management of reservations very seriously. Your suggestions will be passed on to our technical team to improve the user experience. Regarding price variations and item availability, we will do our best to optimize these aspects. Your satisfaction is our priority, and we look forward to providing you with an even better experience when you book with us in the future.

Yours faithfully
The Precision Ski Rent team
C
Christophe T.
Rating: 2 out of 5
following a purchase from 13/01/2025
Aesthetic quality of skis very average for a prestige category
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Response from Precision Ski Rent
Hello Christophe,

Thank you for your feedback. We are sorry that the aesthetic quality of the skis did not meet your expectations. Your satisfaction is our priority and we take note of your comments to improve our offer. Please do not hesitate to contact us if you have any further comments.

Best regards,
The Precision Ski Rent team.
G
George T.
Rating: 3 out of 5
following a purchase from 17/01/2025
I received an unfriendly un professional greating in your shop (Ark 2000) . 18/1/2025. This may have been down to my Scottish accent? The young dark haired man asked are you here to book skies. I said no and produced paper work (in French) confirming my on line booking. He did not look at and just walked away carrying on his conversation with a colleague. I just stood there for what seemed for ever. He did come back and ask the same question . I tried to explain he just pointed me to another member of staff who measured my feet and got me skis sticks, boots and a helmet. I had been up since 05.00 hrs that morning and just wanted a smooth ski collection. I did not go back to the shop untill it was time to hand it all back. I am only giving you 3 stars because I had very short skis I am 5'10 tall.
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Stephane C.
Rating: 4 out of 5
following a purchase from 12/01/2025
Very good telephone contact
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Response from Precision Ski Rent
Hello Stéphane,

We thank you for your positive feedback and are delighted to hear that you enjoyed our telephone contact. We strive to maintain a high level of service and your satisfaction is our priority. Don't hesitate to come back to us for your next rentals!

Best regards,
The Precision Ski Rent team
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FED
Rating: 4 out of 5
following a purchase from 28/04/2024
Good reception, trouble-free rental and return
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Christophe
Rating: 4 out of 5
following a purchase from 15/04/2024
Always good advice and competitive rates Why go anywhere else? Precisionn is the place to rent your equipment.
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Kiki52
Rating: 4 out of 5
following a purchase from 10/04/2024
Perfect and just what I needed
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Claudia
Rating: 4 out of 5
following a purchase from 27/03/2024
Friendly team, explanations about the skis rented.
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Magali
Rating: 4 out of 5
following a purchase from 23/03/2024
Very well received, super ?????? perfect at the top, it's nice in the store ???? !!!!! The hike, just great ????
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