Customer reviews of Prêt à Garnir

Hello Isabelle,

Thank you for your feedback.

We are sincerely sorry for this inconvenience and understand your frustration. Unfortunately, carriers may sometimes change the pickup point originally selected if it is full, temporarily closed, or unavailable. This decision is made directly by the carrier network, and unfortunately we are not informed in advance.

We understand that this situation is not ideal and regret the inconvenience it may cause. Please be assured that we regularly pass this type of feedback on to our delivery partners to improve the delivery experience.

Thank you for your understanding, and we hope to have the opportunity to fully satisfy you with a future order.

Have a nice day

Charlotte

Hello Jeanine,

Thank you for your feedback and I am sincerely sorry to hear that your order was damaged during transport. I would like to extend our apologies for this inconvenience.

I confirm that our customer service has received your complaint and is processing it to provide you with a response as soon as possible.

Despite all the care taken in the preparation and packaging of our products, some incidents may unfortunately occur during the shipment of parcels, due to the numerous handling performed by the various transport operators.

We are continuously working to improve the protection of our shipments while remaining attentive to environmental issues and our customers' expectations, which encourage us to limit the use of packaging materials as much as possible.

Rest assured that we take your feedback very seriously, as it allows us to identify areas for improvement and provide the best possible experience for our customers.

If you have any questions or would like to provide us with additional information, please do not hesitate to contact us. We remain at your disposal and will do everything possible to provide you with a satisfactory solution.

Best regards,

Charlotte and the Prêt à Garnir team

Hello Carine,

We are sincerely sorry for this experience and fully understand your dissatisfaction. If the carrier did not show up at the delivery address as planned and directly dropped the package at a relay point, this does not meet the expected level of service.

Even though we are unfortunately dependent on the actions of our carrier once the package is picked up, we take your feedback very seriously.

We will escalate this information to their services so that a verification can be carried out regarding this delivery.

Thank you for taking the time to share your feedback with us, which allows us to address our logistics partners and improve the quality of the service offered.

Hoping to have met your expectations,

Have a nice day

Charlotte

Hello Julien,

We are sincerely sorry for this experience and understand your disappointment regarding the damage observed during your two orders.

Following your report, we have taken into account the photos sent and have responded to your email. As of today, we are still waiting for the additional information requested in order to study your case in its entirety.

Our goal is to offer you a commercial gesture commensurate with the damage suffered. Unfortunately, the elements we currently have do not yet allow us to precisely assess the situation.

We remain at your disposal and invite you to send us the requested information so that we can find a satisfactory solution as soon as possible.

Have a nice day

Charlotte

Hello Chantal,

Thank you for taking the time to share your experience with us.

We are sincerely sorry to learn that the genoise did not fully satisfy you and that it seemed dry to you.

We would like to clarify that we are not manufacturers of this product. We work with a unique and usual supplier, and to date, only the label has been modified without any change in recipe or manufacturing.

However, it is possible that a one-time defect, particularly related to the packaging, may have affected the quality of the product.

In order to forward your complaint to our supplier and carry out the necessary checks, we would be grateful if you could provide us with the lot number on the product packaging.

While waiting for your response, we thank you again for your vigilance and remain at your disposal for any further information.

Have a nice day

Charlotte

Hello Christian,

We are sincerely sorry to read about your disappointment.

Following your message received by SMS on a Saturday, we immediately asked you to send us photos by email so that your claim could be studied under the best conditions.

To this day, we are unfortunately still waiting for these elements.

For tracking and efficient processing reasons, all our claims must be sent by email, accompanied by supporting photos. This allows us to offer you a suitable solution as quickly as possible.

We remain at your disposal and invite you to send us the requested elements so that we can process your request.

Have a nice day

Charlotte

Hello Lydie,

We are sincerely sorry to learn that your package arrived damaged and late.

However, we would like to make an important clarification: when a package is visibly damaged upon delivery, it is preferable to refuse it or to make precise reservations with the carrier.

Indeed, if accepted without reservation, carriers consider that the contents have been received in good condition, which greatly complicates any claims.

Regarding your case, you have sent us photos for only 2 items, while the order contains 8. In order to process your request in its entirety, we would need visuals for all the concerned items.

Furthermore, we have attempted to contact you 3 times by phone to discuss directly with you and find a quick solution, but we have not received any response from you to date.

We remain available and attentive to resolve this situation under the best conditions.

Do not hesitate to get back to us or to call us so that we can move forward together.

Have a nice day

Charlotte

Hello Sylvie,

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Ready to Garnish

Hello Olivier,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.

Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling that packages undergo.

We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.

In order to analyze the situation better and provide the necessary elements to our logistics service, I invite you to send us some photos by email at [email protected]. This will allow us to offer you compensation.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Charlotte

Hello H3loise and Robin,

We are sincerely sorry that your experience did not meet your expectations and wish to provide factual clarifications.

Your order included 16 boxes, shipped in 2 separate packages of 8 boxes each, according to the preparation slip.
Upon delivery, only one package was initially retrieved. This package showed a weight corresponding to 8 boxes, which does not match the 3 boxes declared as received.

Following your complaint, you requested a refund indicating that you would place a new order with larger quantities. In a commercial spirit, we then sent a commercial proposal by email to Robin on 19/12/25, which has remained unanswered to this day.

We remain available to find a balanced solution, but this requires a constructive exchange and coherent elements from both sides.

We invite you to get back in touch with our customer service to finalize this matter.

Happy end of year celebrations

Charlotte

Hello Michel,

Thank you for your feedback.

After verification, the carrier did indeed make the delivery according to your choice of pickup point during the order.

Have a nice day

Charlotte

Hello Sébastien,

Thank you for your positive feedback, we are delighted that you like our products!
We are however sorry to learn that a few items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Prêt à Garnir

Hello Martine,

We are sorry to hear that the delivery of your order did not go as planned.

The carrier indeed dropped off your package at another pickup point, as the one you selected was temporarily closed. This procedure is provided for in their general sales conditions, in order to avoid an automatic return of the package and to allow you to retrieve it as soon as possible.

We completely understand the inconvenience caused and that you do not wish to travel to another city. However, we unfortunately have no control over the substitution choice made by the carrier.

We hope you understand that this situation does not depend on us and that it in no way reflects the quality of our service.

Best regards,

Charlotte and the Ready to Garnish Team

Hello Farah,

We are sorry to learn that your items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can address this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Prêt à Garnir

Hello Léa,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many manipulations beyond our control.

In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email at info[at]pidy.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,

Charlotte and the Ready to Garnish Team

Hello Marie Claude,

This is absolutely not the experience we wish to offer our customers.

I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.

I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.

Thank you for your feedback, which allows us to improve.

Have a nice day

Charlotte

Hello Johanna,

This is absolutely not the experience we wish to offer our customers.

I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.

I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.

Thank you for your feedback, which allows us to improve.

Have a nice day

Charlotte

Hello Léa,

We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the Prêt à Garnir team

Hello Sylvie,

We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the Prêt à Garnir team

Hello Joseph,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.

Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling the packages undergo.

We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconveniences caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.

We hope this gesture meets your expectations and we thank you for your understanding.

Have a nice day

Charlotte

Hello Karine,

Your package has been returned to us.

On our side, we tried to reach you by phone and left you a voicemail to inform you and find a solution together.

Please do not hesitate to get back to us as soon as possible so that we can assist you in the best way.

Have a nice day

Charlotte and the Team at Prêt à Garnir

Hello Véronique,


Thank you for your message.

It is possible that there was an error during the preparation of your order, and we will check this quickly.

Following our telephone conversation, can you confirm the item code indicated on the box? This will enable us to clarify the situation and provide you with a suitable solution as soon as possible.

We remain at your disposal and thank you for your patience.

Charlotte

Hello Valérie, Thank you for your interest in our website. We would be delighted to provide you with more information! Our products are dry. If you would like more details, such as availability, advice on use, or any other questions, please do not hesitate to contact us via our contact form on the site. We'll be happy to help you make the right choice. Thank you again for your confidence. Hoping to have met your expectations, Have a nice day Charlotte

Hello, First of all, we would like to thank you for taking the time to share your feedback. We sincerely apologize for the error in preparing your order and the inconvenience it may have caused. Your satisfaction is our priority, and we are taking immediate steps to rectify the situation by sending you a new box. We hope this will fully meet your expectations. Please let us know if you have any questions or require any further assistance. We remain at your disposal and thank you once again for your patience and trust. Have a nice day Charlotte

Hello Laurent, Thank you for your message. We apologize for the delay in delivery. After checking, it seems that this delay was due to a bottleneck on the part of the Post Office and the relay point, which were temporarily saturated. Unfortunately, this situation was beyond our control, but we fully understand the inconvenience caused and are sincerely sorry. We are closely monitoring the situation to ensure that your order reaches you as soon as possible. We will keep you informed as soon as we have a more precise update on the delivery status. We thank you for your patience and remain at your disposal for any further questions or assistance. We apologize again for this incident. We hope to see you soon among our satisfied customers. Have a nice day Charlotte

Hello Adeline, First of all, thank you for your feedback regarding your last order. We are sincerely sorry for the error that occurred during the preparation of your meal. We fully understand your disappointment and apologize for the situation. We have tried to contact you several times to offer a quick solution, but it seems that we have not been able to reach you. We remain at your disposal to discuss the options that would suit you best: a refund, a credit on your next order or reshipment of the product. Please let us know which solution you prefer, or contact us directly on [telephone number] so that we can assist you as quickly as possible. We apologize again for any inconvenience. We hope we'll be able to make up for it with your next order. Have a nice day Charlotte

Hello Sylvain, Thank you for taking the time to share your review. We are sorry to hear that your experience did not live up to your expectations. However, we note that you did not provide any details regarding the reasons for your dissatisfaction. Your feedback is very important to us and we would like to know more in order to understand what happened and how we can improve our service. Could you please provide us with more information on this subject? You can contact us directly at info(at)pretagarnir.com so that we can discuss the situation and find a solution together. We hope to have the opportunity to rectify this and regain your trust. Have a nice day Charlotte

Bonour Frederique, Thank you for taking the time to share your feedback about our mini canapés. We are sorry to hear that the consistency of our products did not meet your expectations. The firmer consistency of our mini canapés is an intentional feature, designed to ensure that each canapé retains its optimal hold. This texture effectively supports the fillings and maintains their neat presentation. We understand that it may not suit all tastes, but it is essential to ensure the visual and taste quality of our products. It's also important to note that consistency may vary slightly depending on the toppings used. Some fillings can add moisture or weight, which can influence the final texture of the sofa. We greatly value customer feedback and are constantly striving to improve our products. If you have any specific suggestions or preferences, please let us know. We'll be delighted to take them into consideration to better meet your expectations in the future. Thank you for your understanding and trust. Have a nice day Charlotte

Hello Danae, We are sorry to hear that our carrier did not meet your expectations. We would like to remind you that when you validate your basket on our site, you can choose the carrier that suits you best from the available options. ( DPD - La Poste - Chronopost) The delivery times indicated are given as an indication and may vary according to the carrier's circumstances. We fully understand your frustration regarding this non-conformity and apologize for any inconvenience this may have caused. Please be assured that we take this kind of feedback very seriously. We will pass this information on to our carrier. If you have any further questions, please do not hesitate to contact us. Have a nice day Charlotte

Hello Sylvie, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Hello Raphaël, We have received your complaint regarding the quality of the product you recently ordered from us, and would like to apologize for any inconvenience this may have caused. We understand the importance of providing quality products to our customers, and we are committed to resolving this issue effectively. After learning of your concern, we undertook a thorough investigation, which revealed problems with our previous supplier. We would like to inform you that we have taken steps to remedy the situation. As part of our commitment to customer satisfaction, we have in the meantime changed supplier to ensure superior quality. In order to rectify the situation and compensate for any inconvenience this may have caused, we will send you a new parcel containing the product you ordered. This parcel will be dispatched as soon as possible, and we will provide you with the tracking number as soon as it is available. We hope this demonstrates our commitment to customer satisfaction and restores your confidence in our products. If you have any further concerns or questions, please do not hesitate to contact us directly at [your email address] or by phone at [your phone number]. We appreciate your understanding and loyalty to our brand. We are committed to ensuring that your next shopping experience lives up to your expectations. Good day and happy holidays. Charlotte

Hello Martine, First of all, we'd like to thank you for taking the time to share your review. We are truly sorry to hear that you are not entirely satisfied with our products, and we understand how frustrating a disappointing experience can be. Customer satisfaction is our top priority, and we take every comment seriously to constantly improve our services. Concerning the chouquettes (profiteroles) as stated in the description, and on the label on the box. Our choux pastry range has been dehydrated for better preservation. In fact, their dry texture on delivery can be surprising. Simply garnish them at least 4 hours before serving to restore their softness. The small cones are made from waffle dough. This type of dough quickly absorbs the moisture in your preparation. The harder the batter, the longer it takes to soften once filled. If they're already soft when you receive them, you'll soon have soft cones. About thick puff pastry. The mini-creative range is made with pressed puff pastry. Here too, the aim is to slow down the rise in humidity. All this information is contained in the letter enclosed in your parcel. Your feedback is important to us, and we are always ready to listen to our customers and make any necessary improvements. We remain at your disposal to discuss your experience in more detail. Please don't hesitate to contact us about implementing your #pretagarnir. Have a nice day Charlotte

Hello Anissa, We would like to sincerely apologize for the delay in delivery you experienced. We understand how frustrating this can be and regret any inconvenience this may have caused. After checking, I see that you placed your order on Wednesday 18/10/2023 at 11:56 am. It was prepared and made available to the carrier at the same time, and they took charge of it in the afternoon. Unfortunately, a technical incident at our carrier had an impact on the delivery of your package. Sometimes unforeseen events occur during the delivery of parcels, which is why we always recommend ordering 2 weeks in advance for events such as weddings, to avoid any stress in the event of delay or damage. We also understand that this experience may have undermined your confidence in our services. Once again, we sincerely apologize for any inconvenience caused, and hope that we will have the opportunity to regain your trust and continue to serve you in the future. Have a nice day Charlotte

Hello Puiu, We are sorry to hear that our macaroon shells did not meet your expectations in terms of texture and apologize for this disappointing experience. We sincerely appreciate your feedback and are committed to constantly improving our products to ensure your complete satisfaction. To remedy the situation and improve the texture of your macaroons, we recommend that you garnish them with a ganache or cream of your choice. The right filling will add moisture and tenderness to the shells, making for a more pleasurable eating experience. You can also store filled macaroons in an airtight container in the freezer. This will allow the macaroons to soften slightly when defrosted, improving texture and taste. We hope these tips will help you fully appreciate our macaroons the next time you try them. If you have any further questions or concerns, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to help. Thank you for your understanding and loyalty. Have a nice day Charlotte

Hello Mr Labonne, As indicated in the reply to your review on September 23, the CHRONOPOST delivery note was signed by a certain "JEAN". We have tried to contact you by phone, unfortunately without success. Please contact us by phone so that we can find out what happened. Have a nice day Charlotte

Hello Jean Yves, According to the Chronopost tracking system, your order was delivered on Friday 22/9/2023 at 12:13 pm to the address you gave us. The delivery note was signed by : Jean. We can provide you with the tracking information for your parcel. Have a nice day Charlotte

Hello Emma, We're sorry to hear that the macaroon shells did not meet your expectations. We will immediately pass on the information to our supplier. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we will do everything in our power to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Hello Pascal, Prêtàgarnir undertakes to dispatch all orders placed before noon on the same day. After checking, I can confirm that this was the case for your parcel. I also note that an e-mail was sent to you with a link for tracking. Prêtàgarnir has therefore dispatched your order. I contacted DPD today, and here is an extract from their reply: "Hello Charlotte, I am following up your request concerning the delivery of your parcel number N°250062324836456. First of all, on behalf of DPD France, I would like to apologize for the lack of traceability. In fact, we have had no trace of your parcel in our computer system since 18/07/2023". It appears that the parcel was lost by the carrier. We apologize for this. We will take immediate action to send you a new parcel. Have a nice day Charlotte

Hello Christophe, First of all, we would like to apologize for the inconvenience caused by the delivery address error. We fully understand your disappointment. For pallet deliveries, we use TFE transport. They organize deliveries according to the driver's schedule. As far as the address error is concerned, there was indeed an internal malfunction, and please believe us that this was also very annoying for us. I tried several times to reach Nathalie, your associate, on her mobile without success. We understand your dissatisfaction and would like to resolve this situation satisfactorily. We are at your disposal to discuss compensation for the travel expenses you have incurred. I'll get back to you early next week. At PrêtàGarnir we attach great importance to the satisfaction of our customers and we will do our utmost to resolve this problem to your satisfaction. Have a nice day Charlotte