Customer reviews of Prêt à Garnir

Hello Gérard,

Thank you for your positive feedback, we are delighted that you like our products!
We are however sorry to learn that a few items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Prêt à Garnir

Hello Christian,

Thank you for your positive feedback, we are delighted that you like our products!
We are however sorry to learn that a few items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Prêt à Garnir

Hello Paulette,

Thank you very much for your feedback!

Our tacos keep very well in an airtight container or a metal box, protected from moisture. This way, you can preserve their crunchiness even several weeks after opening.

The choice of packaging in two bags of 48 by our supplier also responds to a desire to limit waste and unnecessary packaging — an approach we are committed to continuing to reduce our environmental impact.

However, we take good note of your suggestion, as your feedback helps us to constantly improve our products.

Have a nice day

Charlotte

Hello Martine,

We are sorry to hear that the delivery of your order did not go as planned.

The carrier indeed dropped off your package at another pickup point, as the one you selected was temporarily closed. This procedure is provided for in their general sales conditions, in order to avoid an automatic return of the package and to allow you to retrieve it as soon as possible.

We completely understand the inconvenience caused and that you do not wish to travel to another city. However, we unfortunately have no control over the substitution choice made by the carrier.

We hope you understand that this situation does not depend on us and that it in no way reflects the quality of our service.

Best regards,

Charlotte and the Ready to Garnish Team

Hello Stephane,

Thank you for your positive feedback, we are delighted that you like our products!
We are however sorry to learn that a few items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Prêt à Garnir

Hello Yvon,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Prêt à Garnir

Hello Anne,

We are sorry to hear that your package arrived damaged despite our packaging precautions.
If this happens, we invite our customers to contact us within 48 hours after receipt by email or phone, so that we can assess the situation and find the best solution together.

You can write to us directly via the contact form on our website or reach us by phone at the number provided. We will be happy to assist you.

Have a nice day

Charlotte

Hello Nicole,

We understand your disappointment regarding the delivery issue encountered, and we fully share your frustration.

We understand that this can be particularly disappointing, but the delivery problem is attributable to our carrier, and not to our team.
This can happen when the chosen pickup point is saturated, closed, or temporarily unavailable. In this case, the carrier automatically chooses the nearest available pickup point to avoid delaying your delivery.

Our main goal is to provide you with a hassle-free shopping experience, and we are deeply sorry that this has not been the case.

We remain at your disposal for any questions and thank you for your trust.

We look forward to seeing you again on your next order.

Have a nice day

Charlotte & the Ready to Fill Team

Hello Mr. Thomas,

Thank you very much for your feedback and for your compliments on our products, it makes us very happy!

We would like to provide you with some clarifications regarding the mini cocoa pastries. These are products supplied by our provider, and during their production, a weight issue was detected, making them non-compliant for standard marketing. Rather than destroy them, we chose to offer them to our customers for any order exceeding a certain amount, so they can still enjoy them.

In general, we always include only a few samples in the packages. Therefore, the number of mini pastries offered may vary depending on the volume of the order.

We hope this explanation clarifies the situation and thank you again for your loyalty and understanding.

Looking forward to delighting you again,

Have a nice day

Charlotte and the Prêt à Garnir team

Hello Thomas,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Prêt à Garnir

Hello Philippe,

Thank you for your positive feedback, we are delighted that you like our products!

However, we are sorry to learn that a few items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can address this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Prêt à Garnir

Hello Stéphanie,

Thank you for your message and our apologies for the delay in response.
During this holiday period, we are doing our best to manage on several fronts, which can sometimes lead to a slight delay.
Rest assured that your email has been processed and taken into account.

We remain at your disposal for any other requests, and thank you for your understanding and patience.

Have a nice day,

Charlotte

Hello Farah,

We are sorry to learn that your items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can address this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Prêt à Garnir

Hello Mireille,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Prêt à Garnir

Hello André,

Thank you very much for your detailed and constructive feedback.

We fully understand your comment regarding the packaging of waterproof cones. Indeed, we are also dependent on the formats proposed by our supplier, which explains these significant quantities reserved mainly for professionals.

We regret that this may pose a barrier for personal use, and we will keep your remark in mind for the future. Your satisfaction remains essential to us, and your feedback helps us evolve our offer.

We are happy that you appreciate our items nonetheless, and we hope you will continue to enjoy using them.

Best regards,
Charlotte & the Prêt à Garnir team

Hello Chantal,

Thank you for your feedback and your honesty.

We understand that our products may seem more expensive. This is due to the fact that we are directly dependent on the price of quality raw materials used by our suppliers. We choose to prioritize authentic ingredients and avoid additives or artificial ingredients as much as possible to ensure healthy, delicious, and respectful recipes.

This is a strong commitment on our part: to offer products that combine taste, quality, and transparency.

Thank you again for your trust and your feedback, which motivates us to continue on this path.

Best regards,
Charlotte & the Prêt à Garnir team

Hello Marie Laure,

Thank you for your positive feedback, we are delighted that you like our products!
However, we are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can address this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the Prêt à Garnir team

Hello Léa,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many manipulations beyond our control.

In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email at info[at]pidy.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,

Charlotte and the Ready to Garnish Team

Hello Simon,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many handling processes beyond our control.

In order to analyze the situation better and provide the necessary elements to our logistics service, I invite you to send us some photos by email to info[at]pidy.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,

Charlotte and the Ready to Garnish Team

Hello Fabienne,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many manipulations beyond our control.

In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email at info[at]pidy.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,

Charlotte and the Ready to Garnish Team

Hello Alexandre,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transport, due to the many handling outside of our control.

In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email to info[at]pretagarnir.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding,
and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,
Charlotte

Hello Pierre,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transport, due to the many handling outside of our control.

In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email to info[at]pretagarnir. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding,
and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,
Charlotte

Hello Romy,

Following our phone conversation, we wanted to reiterate our sincere apologies for the error that occurred during the preparation of your order.

We fully understand the inconvenience caused and are doing everything possible to remedy it as quickly as possible. A new shipment containing the missing (or corrected, as the case may be) products has been sent today and will reach you as soon as possible.

We thank you for your understanding and remain at your disposal for any questions or additional clarifications.

Have a nice day

Charlotte and the team at Prêt à Garnir

Hello Simon,

Thank you for your message. We understand your disappointment and would like to go into detail about the facts to clarify the situation.

– Order placed on Thursday 10/07/2025 at 21:59
– Package dispatched on Friday 11/07/2025 at 10:15 from our warehouse (59)
- Package arrived at the sorting center in Douvrin (62) on Friday 11/7/2025 at 17:15
– Arrival at the sorting center in Beaume on Saturday 12/07/2025 at 2:42
_ Package arrived at Nuit St Georges on Tuesday 15/7/2025 at 6:05
- Package available at the pickup point on Tuesday 15/7/2025 at 12:09

The indicative delay of 48 hours is understood from the dispatch, which is 11/07 at 10:15, leading us to a maximum delivery deadline of Sunday 13/07 at 10:15.
However, July 13 was a Sunday, and July 14 a national holiday, periods during which carriers do not ensure any distribution.

The package was therefore made available at your pickup point on 15/07, as soon as the rounds resumed, which is just over 48 hours after dispatch – which is perfectly in line with the announced deadlines, once non-working days are excluded. Furthermore, we clearly indicate that the deadlines are indicative and not contractual.

It was then picked up by you on 17/07 at 13:57

In summary, the delivery was indeed made within the 48 working hours planned. We are nonetheless sorry that this may have disrupted your plans, and we take note of your comments on taste and price.

Remaining at your disposal,

Have a good day

Charlotte

Hello Marie Claude,

This is absolutely not the experience we wish to offer our customers.

I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.

I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.

Thank you for your feedback, which allows us to improve.

Have a nice day

Charlotte

Hello Caroline,

We are delighted that you like our products!

However, we are sorry to hear that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Ready to Fill

Hello Orly,

A big thank you for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Ready to Garnish

Hello Johanna,

This is absolutely not the experience we wish to offer our customers.

I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.

I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.

Thank you for your feedback, which allows us to improve.

Have a nice day

Charlotte

Hello Solne,

We are sorry to hear that our tartlets were damaged during transport, despite all the precautions we take for packaging.

Please feel free to contact us so we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Pret Garnir

Hello Joëlle,

We have received your complaint, and were waiting for the photo of the damaged products, which is essential for processing this type of request.

We confirm that we have received this photo in the meantime, and we have sent you an email with our response as well as a commercial gesture, in recognition of the inconvenience caused.

We remain at your disposal if needed.
Thank you again for your understanding and your trust.

Have a nice day

Charlotte and the Team at Prêt à Garnir

Hello Léa,

We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the Prêt à Garnir team

Hello Sylvie,

We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the Prêt à Garnir team

Hello Pascale,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team

Activity

Hello Thérèse,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team

Activity

Hello Joseph,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.

Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling the packages undergo.

We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconveniences caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.

We hope this gesture meets your expectations and we thank you for your understanding.

Have a nice day

Charlotte

Hello Lydie,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.

Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling the packages undergo.

We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconveniences caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.

We hope this gesture meets your expectations and we thank you for your understanding.

Have a nice day

Charlotte

Hello Claudie,

Thank you for taking the time to share your feedback.

We completely understand your comment regarding the discount that appeared just after your order — this can indeed be frustrating. Unfortunately, our system is fully automated and, once orders are placed, we cannot go back daily to adjust prices for the previous day’s orders.

However, by signing up for our newsletter, you will receive all our offers, new products, and benefits reserved for our community in advance. It’s the best way to not miss anything in the future.

We hope that despite this small disappointment, our macaron shells will delight you and that we will have the pleasure of seeing you again soon.

Have a very nice day,

Charlotte and the Team at Prêt à Garnir

Hello Valérie,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day