Customer reviews of Prêt à Garnir

Hello Maguy,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Hello Pierre Oliver,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Hello Janine,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Hello Virginie,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Hello Christine,

Thank you very much for your feedback!

We are delighted that you enjoy our products and that you appreciated their quality. Your satisfaction is our greatest reward.

We look forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team

Hello Claire,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our absolute priority, and we are doing everything we can to provide you with a positive and hassle-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a great day

Hello Emiie,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our absolute priority, and we are doing everything we can to provide you with a positive and hassle-free shopping experience.

If you have photos of the broken items, please do not hesitate to contact me by email, and I will see what I can do as a goodwill gesture.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a great day

Hello Christian,

We are sincerely sorry to learn that part of your package arrived damaged. This is obviously not up to our quality standards, nor what you are entitled to expect.

In order for us to offer you an appropriate commercial gesture, please send us a few photos of the damaged products by email. This will also allow us to report the information to the carrier.

Once again, we apologize for this inconvenience, and thank you for your understanding.

Have a nice day

Charlotte and the Prêt à Garnir Team

Hello Karine,

Your package has been returned to us.

On our side, we tried to reach you by phone and left you a voicemail to inform you and find a solution together.

Please do not hesitate to get back to us as soon as possible so that we can assist you in the best way.

Have a nice day

Charlotte and the Team at Prêt à Garnir

Hello Philippe,

Thank you very much for your positive feedback on our products, we are very pleased to know that you liked them!

However, we are sorry to hear that the delivery with Chronopost did not meet your expectations. Even though this service is external to our company, we completely understand your disappointment and are sincerely sorry.

Your satisfaction being our priority, we will pass the information on to Chronopost and continue to explore the best delivery solutions to ensure you have a smooth experience from start to finish.

Thank you again for your trust, and see you very soon!

Have a nice day

Charlotte & the Prêt à Garnir Team

Hello Violette,

We are sorry to hear that some items were damaged during transport, despite all the precautions we take for packaging.

We hope that the proposed commercial gesture meets your expectations.

Your satisfaction remains our priority!

See you soon,

Charlotte & the Prêt à Garnir team

Hello Stéphane,

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Prêt à Garnir

Hello Edwige,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

We look forward to delighting you again!

See you very soon,

Charlotte and the team at Prêt à Garnir

Hello Thierry

We're sorry to hear that some items were damaged during transport, despite all the precautions we take when packing.

Please do not hesitate to contact us on receipt of your parcel so that we can look into the matter together and find a solution.

Your satisfaction is our top priority!

We hope to hear from you soon,

Charlotte and the Prêt à Garnir team

Hello Caroline,

Thank you for your feedback and your vigilance regarding the composition of our products. We understand your concerns about palm oil.
You should know that we rigorously select our ingredients and that the palm oil used, when present, is certified sustainable (RSPO), guaranteeing production that is more respectful of the environment and local communities.

Quality and transparency are essential to us, and we remain at your disposal should you wish to know more about our choice of ingredients.

We hope to see you soon,

Charlotte and the Prêt à Garnir team

Hello Isabelle,

We are sorry for the delay in delivery.

Unfortunately, once the parcel has been dispatched, we are still dependent on carriers such as Chronopost, and unforeseen circumstances may arise.

That's why we advise you to place an order at least 15 days in advance when you need our products for a specific date. This allows us to anticipate any unforeseen circumstances and ensure that you receive your order as quickly as possible.

Thank you for your understanding and trust.

Don't hesitate to contact us if you need us!

Charlotte and the Prêt à Garnir team

Hello Sabine,

Many thanks for your feedback!

We're delighted that you like our products and appreciate their quality. Your satisfaction is our greatest reward.

We look forward to delighting you again!

We look forward to seeing you soon,

Charlotte and the Prêt à Garnir team

Hello Véronique,


Thank you for your message.

It is possible that there was an error during the preparation of your order, and we will check this quickly.

Following our telephone conversation, can you confirm the item code indicated on the box? This will enable us to clarify the situation and provide you with a suitable solution as soon as possible.

We remain at your disposal and thank you for your patience.

Charlotte

Hello Bernard,

Thanks for your feedback!

We understand that our packaging may seem generous, but it is designed to offer the best value for money while guaranteeing optimal preservation.
Our products benefit from a long minimum durability date (MDD) and are easy to store, allowing you to enjoy them at your own pace.

Don't hesitate to share your specific requirements with us - we're always ready to listen to our customers!

We look forward to hearing from you,

Charlotte and the Prêt à Garnir team

Hello Martine,

We are delighted to hear that you were satisfied with your shopping experience with us.

At Prêt à Garnir, we strive to provide quality products and impeccable customer service.

We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services.

We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings.

Charlotte

Hello Marie Françoise,

Thank you for your feedback and for your vigilance regarding the quality of our ingredients. We understand your concern and share your commitment to a more responsible diet.

Please be aware that our supplier has implemented the CLEAN program, which aims to improve all recipes by giving priority to high-quality ingredients and reducing the use of additives. By 2027, all recipes will have been revised to meet these commitments.

We are constantly evolving to offer ever healthier and more delicious products!

Thank you for your confidence

Charlotte

Hello Valérie, Thank you for your interest in our website. We would be delighted to provide you with more information! Our products are dry. If you would like more details, such as availability, advice on use, or any other questions, please do not hesitate to contact us via our contact form on the site. We'll be happy to help you make the right choice. Thank you again for your confidence. Hoping to have met your expectations, Have a nice day Charlotte

Hello Odile, Thank you for your feedback. We are very sorry to hear that your order was damaged in transit. We apologize for the inconvenience. Despite all the precautions we take during packing, incidents do occur, beyond our control, due to the numerous manipulations the packages undergo. We are constantly on the lookout for ways to improve the protection of our parcels, while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging we use. If you have any further concerns or questions, please don't hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused, and look forward to the opportunity to regain your trust and continue to serve you in the future. We hope this gesture meets your expectations, and thank you for your understanding. Have a nice day Charlotte

Hello Thierry, We thank you for your feedback and understand that you find our prices high. We make it a point of honor to offer quality products/services and to ensure optimal customer satisfaction. We do our best to offer good value for money. However, we remain attentive to feedback like yours so that we can continue to improve our offering. Thank you again for your feedback, and we look forward to serving you. Have a nice day Charlotte

Hello Isabelle, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte

Hello, First of all, we would like to thank you for taking the time to share your feedback. We sincerely apologize for the error in preparing your order and the inconvenience it may have caused. Your satisfaction is our priority, and we are taking immediate steps to rectify the situation by sending you a new box. We hope this will fully meet your expectations. Please let us know if you have any questions or require any further assistance. We remain at your disposal and thank you once again for your patience and trust. Have a nice day Charlotte

Hello Astrid, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. Indeed, our puff pastries regain all their crispness after a light baking, as we recommend in our tip letter enclosed in the parcel. So we're delighted that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte

Hello Isabelle, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte

Hello Lucie, Thank you for your message and I understand your concern about delivery. After checking your order, I see that you have selected the Predict home delivery option with DPD. This option allows you to choose a time slot for home delivery, but it is not an express delivery option. If you wanted faster delivery, the Chronopost option would have been the right choice, as it is specifically dedicated to express deliveries. If you have any further questions or would like more information about our different delivery options, please don't hesitate to contact us. Have a nice day Charlotte

Hello Christian, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte

Hello Laurent, Thank you for your message. We apologize for the delay in delivery. After checking, it seems that this delay was due to a bottleneck on the part of the Post Office and the relay point, which were temporarily saturated. Unfortunately, this situation was beyond our control, but we fully understand the inconvenience caused and are sincerely sorry. We are closely monitoring the situation to ensure that your order reaches you as soon as possible. We will keep you informed as soon as we have a more precise update on the delivery status. We thank you for your patience and remain at your disposal for any further questions or assistance. We apologize again for this incident. We hope to see you soon among our satisfied customers. Have a nice day Charlotte

Hello Patricia, We're delighted to hear that you were satisfied with your shopping experience with us. In a few weeks, a new version will be online. We should have no more problems... We'd like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offers. Charlotte

Hello Adeline, First of all, thank you for your feedback regarding your last order. We are sincerely sorry for the error that occurred during the preparation of your meal. We fully understand your disappointment and apologize for the situation. We have tried to contact you several times to offer a quick solution, but it seems that we have not been able to reach you. We remain at your disposal to discuss the options that would suit you best: a refund, a credit on your next order or reshipment of the product. Please let us know which solution you prefer, or contact us directly on [telephone number] so that we can assist you as quickly as possible. We apologize again for any inconvenience. We hope we'll be able to make up for it with your next order. Have a nice day Charlotte

Hello Bernard, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte

Hello Odette, Thank you for your feedback. We are very sorry to hear that your order was damaged in transit. We apologize for the inconvenience. After looking at the photos you sent us, it appears that your package was damaged in transit. Despite all the precautions we take during packing, incidents can occur which are beyond our control due to the numerous manipulations the parcels undergo. If a parcel shows signs of damage on delivery, we recommend that you refuse it and inform us immediately. We will then return your order as soon as possible. However, if the damage is not visible until you open the parcel, we understand your disappointment. You can rest assured that our preparers scrupulously check the condition of items before they are dispatched, and we make sure that no damaged products are sent out. We are constantly on the lookout for ways to improve the protection of our parcels, while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging we use. I wish you an excellent day. Have a nice day Charlotte

Hello Stephanie, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte

Hello Jean, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte

Hello, First of all we would like to apologize for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!