Prêt à Garnir consistently delivers quickly and with careful packaging, and customers praise fast delivery, reliable processing, and helpful communication about order progress. The product range is regarded as varied and the items receive positive notes for taste and alignment with descriptions, with many items described as fresh and well presented. Many reviews highlight dependable service, responsive support, and repeat orders due to strong value and favorable delivery experiences. Customers also appreciate sturdy packaging and thoughtful touches, with several notes about high satisfaction and willingness to reorder.
Hello Sylvain, Thank you for taking the time to share your review. We are sorry to hear that your experience did not live up to your expectations. However, we note that you did not provide any details regarding the reasons for your dissatisfaction. Your feedback is very important to us and we would like to know more in order to understand what happened and how we can improve our service. Could you please provide us with more information on this subject? You can contact us directly at info(at)pretagarnir.com so that we can discuss the situation and find a solution together. We hope to have the opportunity to rectify this and regain your trust. Have a nice day Charlotte
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Sabrina G.
Rating: 4 out of 5
Hello, the order was delivered correctly. Unfortunately the tarts were broken for several more once garnished they are very fragile.
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Response from Prêt à Garnir
Hello Sabrina, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which may result in damage. If this should happen again, please do not hesitate to contact me on receipt of the parcel, and we will see what we can do. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offers. Charlotte
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Fafet P.
Rating: 4 out of 5
Carefully packed parcel
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Response from Prêt à Garnir
Hello Philippe, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Allo43
Rating: 4 out of 5
I'm a little disappointed by a few broken tarts, but I'm aware that the transporter may be to blame.
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Response from Prêt à Garnir
Hello Sylvie,, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Andrea R.
Rating: 2 out of 5
I received the order and most of the pies were broken.
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Response from Prêt à Garnir
Hello Andréa, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. Can you send us photos of the damaged goods? Thank you in advance. Have a nice day Charlotte
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Virginie L.
Rating: 3 out of 5
Pdts arrived on time and very good contact with customer service for delivery However many pdts broken . You should choose your carrier A claim will be made
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Response from Prêt à Garnir
Hello Virginie, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
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Jean C.
Rating: 4 out of 5
Nothing to say about the product, good quality, only a lot of breakage in the boxes, which is a shame.
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Response from Prêt à Garnir
Hello Jean Claude, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
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Frederique B.
Rating: 1 out of 5
The spoons and the little cups were very hard! Sorry but your products are no good
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Response from Prêt à Garnir
Bonour Frederique, Thank you for taking the time to share your feedback about our mini canapés. We are sorry to hear that the consistency of our products did not meet your expectations. The firmer consistency of our mini canapés is an intentional feature, designed to ensure that each canapé retains its optimal hold. This texture effectively supports the fillings and maintains their neat presentation. We understand that it may not suit all tastes, but it is essential to ensure the visual and taste quality of our products. It's also important to note that consistency may vary slightly depending on the toppings used. Some fillings can add moisture or weight, which can influence the final texture of the sofa. We greatly value customer feedback and are constantly striving to improve our products. If you have any specific suggestions or preferences, please let us know. We'll be delighted to take them into consideration to better meet your expectations in the future. Thank you for your understanding and trust. Have a nice day Charlotte
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Toinet G.
Rating: 3 out of 5
good point fast delivery but some mini bites were put in the box without the protective cavities resulting in damaged mini bites.
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Response from Prêt à Garnir
Hello Gilles, I'm sorry to hear that mini-bouchées were sent without protection. Could you please send me some photos? As a loyal customer of our site, you've already seen that we take every precaution to ensure that our mini-cocktails arrive unbroken. I'll be sure to contact you in the next few days to find out more. Good day Charlotte
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Membre P.
Rating: 4 out of 5
Fast, efficient, very good
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Response from Prêt à Garnir
Hello Sandrine, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Rault
Rating: 3 out of 5
Cabbages too big for an aperitif, it would be nice if in a batch there were half (big and small) otherwise nothing to say.
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Response from Prêt à Garnir
Hello Marie Chantal, For aperitifs we recommend ordering the profiteroles which are 4 cm in diameter. We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Pascale M.
Rating: 3 out of 5
Many unusable abysses
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Response from Prêt à Garnir
Hello Pasacale, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. Upon receipt of your parcel, please do not hesitate to contact me so that we can work together to find a solution to your satisfaction. Once again, we sincerely apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
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Carine
Rating: 4 out of 5
The wafers were beautifully packaged for our mail carriers!!!! I recommend bravo!!!
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Response from Prêt à Garnir
Hello Carine, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Lp
Rating: 4 out of 5
Good products, very practical to fill. 5 tarts were broken.
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Response from Prêt à Garnir
Hello Laurence, Our parcels undergo a lot of handling during transit. Despite our careful packaging, some of them may arrive broken. If this is the case, please do not hesitate to contact me on receipt of the parcel, and we will see together what we can do. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore delighted to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Hélène
Rating: 4 out of 5
Fast delivery, careful packaging.
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Response from Prêt à Garnir
Hello Helene, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Guy H.
Rating: 4 out of 5
Excellent tart base but needs to be waterproofed otherwise softens quickly
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Response from Prêt à Garnir
Hello Guy, Did you know that we have a special range for professionals with already waterproofed tarts? Please do not hesitate to contact me for further information. We'd like to thank you for your trust and support. We hope you'll continue to enjoy our products and services and come back soon to discover new gourmet offerings. Charlotte
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Reungere H.
Rating: 4 out of 5
Good quality product. Just one problem when opening the boxes: some tulips were damaged, but the problem was quickly solved.
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Response from Prêt à Garnir
Hello Hervé, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Zaza
Rating: 4 out of 5
Fast delivery, with a little attention inside for a first order. The sponge cakes ordered are very good and light, but they don't soak up the liquid poured in to make our recipe.
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Response from Prêt à Garnir
Hello Elisabeth, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We will pass on your comments to our supplier. We are therefore pleased to note that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Jennifer P.
Rating: 3 out of 5
Super fast delivery and reception as usual. I order very often on pretagarnir but this last order did not satisfy me completely. On the box of 120 neutral mini tarts 15 were completely broken impossible to recover and on a box of 20 baba au rhum I had only 18 boxes. This impacted my customer order and I had to improvise at the last minute, which was a real shame. See you next time, as I've always been satisfied.
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Response from Prêt à Garnir
Hello Jennifer, Concerning the breakage of the mini trendy, our supplier has changed some elements of the packaging. Unfortunately, this change has had an impact on the position of the mini tarts during transport. We are currently looking for a solution to this problem. Concerning the missing boxes, this is a human error. We're going to make the preparers aware of the problem, and ask them to be more vigilant. We'll be sure to get back to you directly by e-mail regarding your latest order. Hoping to have met your expectations, Have a nice day Charlotte
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Danae M.
Rating: 1 out of 5
you have DPD as your delivery service and your website states that we receive our product 1 to 2 days after order confirmation and it's been a week. they deliver it to a relay point that is NOT OPEN AT 06:50 when they know it only opens at 7:00!!!! It's completely RIDICULOUS !!!! I needed it last week, NOT THIS WEEK. use another courier or don't provide your service !!!! basta !!!!!
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Response from Prêt à Garnir
Hello Danae, We are sorry to hear that our carrier did not meet your expectations. We would like to remind you that when you validate your basket on our site, you can choose the carrier that suits you best from the available options. ( DPD - La Poste - Chronopost) The delivery times indicated are given as an indication and may vary according to the carrier's circumstances. We fully understand your frustration regarding this non-conformity and apologize for any inconvenience this may have caused. Please be assured that we take this kind of feedback very seriously. We will pass this information on to our carrier. If you have any further questions, please do not hesitate to contact us. Have a nice day Charlotte
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Apajh M.
Rating: 1 out of 5
Products broken on arrival
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Response from Prêt à Garnir
Hello Sylvie, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
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Daniel T.
Rating: 3 out of 5
5 PERCENT PRODUCT BREAKAGE/
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Response from Prêt à Garnir
Hello Daniel, Your order was sent on a pallet. With this type of delivery, we don't usually have any breakages. Could you contact me to give me more information about this one? Thank you in advance, Have a nice day Charlotte
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Vb
Rating: 4 out of 5
Interesting product in quality and price, very fast delivery I recommend ready to garnish
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Response from Prêt à Garnir
Hello Veronique, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Stephane L.
Rating: 4 out of 5
Hello the product poorly packaged small cabbage crushed but the product good quantities
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Response from Prêt à Garnir
Hello Stéphane, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
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Catherine
Rating: 4 out of 5
I'm taking off one star for the expiration date. That said, I'm very satisfied with the product I ordered, and the Prêt à garnir team is very nice. I'd recommend it without hesitation.
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Response from Prêt à Garnir
Hello Catherine, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. The Charlotte Kits have a 4-month DDM, and we guarantee a minimum 2-month DDM on receipt of this item. So we're delighted to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Bernadette
Rating: 4 out of 5
As a regular customer, I'm always happy with their products. I was a little disappointed with my order today, not because of the quality of the products, but because of the 24 vol-au vents, which expire on June 20. The other products are valid until January 2025. Not possible to order less... too bad
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Response from Prêt à Garnir
Hello Bernadette, We're sorry to hear that you were disappointed with the durability date of the pure butter vol-au-vents you received. We always strive to provide accurate information in our product descriptions so that our customers can make informed decisions. Depending on the type of dough, we guarantee a best-before date of between 1 and 4 months. Pure butter vol-au-vents are a special production. The best-before date delivered was indicated next to the item code. We're sorry if you missed this information. Please note that the puff pastries can be filled and then frozen. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offers. Charlotte
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Crbd
Rating: 3 out of 5
about fifteen mini tarts received broken, too bad
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Response from Prêt à Garnir
Hello Charlotte, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
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Pas D.
Rating: 4 out of 5
The products are great but there's a bit of breakage in transit...
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Response from Prêt à Garnir
Hello Eric, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. Our parcels undergo a lot of handling during transit, and despite our packaging precautions there is unfortunately sometimes breakage. But please don't hesitate to contact us if this happens, and we'll see what we can do about it. We're glad to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Charlotte
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Yvon F.
Rating: 4 out of 5
good product for both savoury and sweet dishes
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Response from Prêt à Garnir
Hello Yvon, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Lamboulé
Rating: 3 out of 5
Nice experience I put only 3 stars because the gift the small cones are in crumbs in the parcel too bad otherwise it was 5 stars
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Response from Prêt à Garnir
Hello Catherine, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Christine E.
Rating: 3 out of 5
A good part was broken 3 4 per pack
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Response from Prêt à Garnir
Hello Christine, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. Please do not hesitate to contact us as soon as you receive your parcel if there is any breakage, so that we can work together to find a solution to satisfy you. We're delighted to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Houria M.
Rating: 3 out of 5
Some tarts were broken
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Response from Prêt à Garnir
Hello Houria, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. Please do not hesitate to contact us as soon as you receive your parcel if there is any breakage, so that we can work together to find a solution to satisfy you. We're delighted to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Fafet P.
Rating: 4 out of 5
Yes, very satisfied. Too bad there was some breakage in the Brest bets.
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Response from Prêt à Garnir
Hello Philippe, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. Please do not hesitate to contact us as soon as you receive your parcel if there is any breakage, so that we can work together to find a solution to satisfy you. We're delighted to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Reig
Rating: 3 out of 5
Thank you for this delivery and these products at the top but ready to garnish there is for nothing......several small theft to the ,wind rabbit broken....the carrier had to be more careful, despite the super packaging there was breakage.....I will stick all this with my béchamel....thanks to all the team. Aline
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Response from Prêt à Garnir
Hello Aline, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are very sorry to hear about the breakage of the rabbit puff pastry. This item is new to our range, and we don't have much experience of its packaging to avoid breakage. But it's true that the béchamel will help glue the bottom and top of the puff pastry together. Your positive opinion is very important to us and encourages us to continue our efforts to offer superior quality products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Albert L.
Rating: 2 out of 5
Parcel arrived on time, in good condition as well as the boxes inside but on opening the box containing the tarts out of 24 tarts per box 8 are damaged, broken therefore not fillable so a third of losses that greatly increases the real price, it's a bit of a shame
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Response from Prêt à Garnir
Hello Albert, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, it sometimes happens that unforeseen circumstances arise during the handling of packages by carriers, which may result in damage. In such cases, please do not hesitate to contact us by telephone, or by e-mail with a photo of the damaged items. We understand that this experience may have affected your confidence in our products and services. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
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Frédérique D.
Rating: 3 out of 5
Hello, the macaroon shells are not macarons, they look like cookies, otherwise everything else was perfect.
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Response from Prêt à Garnir
Hello Frédérique, We are delighted that you have enjoyed your shopping experience on the Prêt à Garnir website. Your feedback is extremely valuable to us as it lets us know that we are on the right track and continue to offer excellent service and quality products to our customers. As far as the macaroons are concerned, we would like to clarify that the products you ordered were part of a discontinued series, preceding a recipe change we recently implemented. This change of recipe aims to improve the quality of our macaroon shells and meet our customers' expectations. Thank you for your feedback and support! We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Evelyne P.
Rating: 4 out of 5
product quality and saves time.
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Response from Prêt à Garnir
Hello Evelyne, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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Xavier B.
Rating: 3 out of 5
The 40% broken tulips
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Response from Prêt à Garnir
Hello Xavier, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
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Myrian L.
Rating: 4 out of 5
perfect Fast shipping
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Response from Prêt à Garnir
Hello Myrian, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope that you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Best wishes for the New Year! Charlotte
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Edith
Rating: 4 out of 5
Dough a little thick - deadlines met. Very good dough
Translated reviews
Response from Prêt à Garnir
Hello Edith, We are delighted that you have enjoyed your shopping experience on the Prêt à Garnir website and that our #prêtàgarnir butter sweetened mini-tellines meet your expectations. Concerning the thickness of the pastry, this allows our bottoms to delay the recovery of hulidity, and guarantees their crunchiness. Your feedback is extremely valuable to us, as it lets us know that we're on the right track and can continue to offer our customers excellent service and quality products. Thank you for your feedback and support! We hope you'll continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Best wishes! Charlotte
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