Customer reviews of Prêt à Garnir

Hello Fabienne,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many manipulations beyond our control.

In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email at info[at]pidy.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,

Charlotte and the Ready to Garnish Team

Hello Alexandre,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transport, due to the many handling outside of our control.

In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email to info[at]pretagarnir.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding,
and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,
Charlotte

Hello Pierre,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transport, due to the many handling outside of our control.

In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email to info[at]pretagarnir. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding,
and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,
Charlotte

Hello Romy,

Following our phone conversation, we wanted to reiterate our sincere apologies for the error that occurred during the preparation of your order.

We fully understand the inconvenience caused and are doing everything possible to remedy it as quickly as possible. A new shipment containing the missing (or corrected, as the case may be) products has been sent today and will reach you as soon as possible.

We thank you for your understanding and remain at your disposal for any questions or additional clarifications.

Have a nice day

Charlotte and the team at Prêt à Garnir

Hello Simon,

Thank you for your message. We understand your disappointment and would like to go into detail about the facts to clarify the situation.

– Order placed on Thursday 10/07/2025 at 21:59
– Package dispatched on Friday 11/07/2025 at 10:15 from our warehouse (59)
- Package arrived at the sorting center in Douvrin (62) on Friday 11/7/2025 at 17:15
– Arrival at the sorting center in Beaume on Saturday 12/07/2025 at 2:42
_ Package arrived at Nuit St Georges on Tuesday 15/7/2025 at 6:05
- Package available at the pickup point on Tuesday 15/7/2025 at 12:09

The indicative delay of 48 hours is understood from the dispatch, which is 11/07 at 10:15, leading us to a maximum delivery deadline of Sunday 13/07 at 10:15.
However, July 13 was a Sunday, and July 14 a national holiday, periods during which carriers do not ensure any distribution.

The package was therefore made available at your pickup point on 15/07, as soon as the rounds resumed, which is just over 48 hours after dispatch – which is perfectly in line with the announced deadlines, once non-working days are excluded. Furthermore, we clearly indicate that the deadlines are indicative and not contractual.

It was then picked up by you on 17/07 at 13:57

In summary, the delivery was indeed made within the 48 working hours planned. We are nonetheless sorry that this may have disrupted your plans, and we take note of your comments on taste and price.

Remaining at your disposal,

Have a good day

Charlotte

Hello Marie Claude,

This is absolutely not the experience we wish to offer our customers.

I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.

I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.

Thank you for your feedback, which allows us to improve.

Have a nice day

Charlotte

Hello Caroline,

We are delighted that you like our products!

However, we are sorry to hear that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Ready to Fill

Hello Johanna,

This is absolutely not the experience we wish to offer our customers.

I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.

I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.

Thank you for your feedback, which allows us to improve.

Have a nice day

Charlotte

Hello Solne,

We are sorry to hear that our tartlets were damaged during transport, despite all the precautions we take for packaging.

Please feel free to contact us so we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Pret Garnir

Hello Léa,

We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the Prêt à Garnir team

Hello Sylvie,

We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the Prêt à Garnir team

Hello Joseph,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.

Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling the packages undergo.

We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconveniences caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.

We hope this gesture meets your expectations and we thank you for your understanding.

Have a nice day

Charlotte

Hello Claudie,

Thank you for taking the time to share your feedback.

We completely understand your comment regarding the discount that appeared just after your order — this can indeed be frustrating. Unfortunately, our system is fully automated and, once orders are placed, we cannot go back daily to adjust prices for the previous day’s orders.

However, by signing up for our newsletter, you will receive all our offers, new products, and benefits reserved for our community in advance. It’s the best way to not miss anything in the future.

We hope that despite this small disappointment, our macaron shells will delight you and that we will have the pleasure of seeing you again soon.

Have a very nice day,

Charlotte and the Team at Prêt à Garnir

Hello Maguy,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Hello Pierre Oliver,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Hello Janine,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Hello Virginie,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Hello Emiie,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our absolute priority, and we are doing everything we can to provide you with a positive and hassle-free shopping experience.

If you have photos of the broken items, please do not hesitate to contact me by email, and I will see what I can do as a goodwill gesture.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a great day

Hello Karine,

Your package has been returned to us.

On our side, we tried to reach you by phone and left you a voicemail to inform you and find a solution together.

Please do not hesitate to get back to us as soon as possible so that we can assist you in the best way.

Have a nice day

Charlotte and the Team at Prêt à Garnir

Hello Violette,

We are sorry to hear that some items were damaged during transport, despite all the precautions we take for packaging.

We hope that the proposed commercial gesture meets your expectations.

Your satisfaction remains our priority!

See you soon,

Charlotte & the Prêt à Garnir team

Hello Thierry

We're sorry to hear that some items were damaged during transport, despite all the precautions we take when packing.

Please do not hesitate to contact us on receipt of your parcel so that we can look into the matter together and find a solution.

Your satisfaction is our top priority!

We hope to hear from you soon,

Charlotte and the Prêt à Garnir team

Hello Isabelle,

We are sorry for the delay in delivery.

Unfortunately, once the parcel has been dispatched, we are still dependent on carriers such as Chronopost, and unforeseen circumstances may arise.

That's why we advise you to place an order at least 15 days in advance when you need our products for a specific date. This allows us to anticipate any unforeseen circumstances and ensure that you receive your order as quickly as possible.

Thank you for your understanding and trust.

Don't hesitate to contact us if you need us!

Charlotte and the Prêt à Garnir team

Hello Véronique,


Thank you for your message.

It is possible that there was an error during the preparation of your order, and we will check this quickly.

Following our telephone conversation, can you confirm the item code indicated on the box? This will enable us to clarify the situation and provide you with a suitable solution as soon as possible.

We remain at your disposal and thank you for your patience.

Charlotte

Hello Valérie, Thank you for your interest in our website. We would be delighted to provide you with more information! Our products are dry. If you would like more details, such as availability, advice on use, or any other questions, please do not hesitate to contact us via our contact form on the site. We'll be happy to help you make the right choice. Thank you again for your confidence. Hoping to have met your expectations, Have a nice day Charlotte

Hello Odile, Thank you for your feedback. We are very sorry to hear that your order was damaged in transit. We apologize for the inconvenience. Despite all the precautions we take during packing, incidents do occur, beyond our control, due to the numerous manipulations the packages undergo. We are constantly on the lookout for ways to improve the protection of our parcels, while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging we use. If you have any further concerns or questions, please don't hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused, and look forward to the opportunity to regain your trust and continue to serve you in the future. We hope this gesture meets your expectations, and thank you for your understanding. Have a nice day Charlotte

Hello Thierry, We thank you for your feedback and understand that you find our prices high. We make it a point of honor to offer quality products/services and to ensure optimal customer satisfaction. We do our best to offer good value for money. However, we remain attentive to feedback like yours so that we can continue to improve our offering. Thank you again for your feedback, and we look forward to serving you. Have a nice day Charlotte

Hello, First of all, we would like to thank you for taking the time to share your feedback. We sincerely apologize for the error in preparing your order and the inconvenience it may have caused. Your satisfaction is our priority, and we are taking immediate steps to rectify the situation by sending you a new box. We hope this will fully meet your expectations. Please let us know if you have any questions or require any further assistance. We remain at your disposal and thank you once again for your patience and trust. Have a nice day Charlotte

Hello Laurent, Thank you for your message. We apologize for the delay in delivery. After checking, it seems that this delay was due to a bottleneck on the part of the Post Office and the relay point, which were temporarily saturated. Unfortunately, this situation was beyond our control, but we fully understand the inconvenience caused and are sincerely sorry. We are closely monitoring the situation to ensure that your order reaches you as soon as possible. We will keep you informed as soon as we have a more precise update on the delivery status. We thank you for your patience and remain at your disposal for any further questions or assistance. We apologize again for this incident. We hope to see you soon among our satisfied customers. Have a nice day Charlotte

Hello Adeline, First of all, thank you for your feedback regarding your last order. We are sincerely sorry for the error that occurred during the preparation of your meal. We fully understand your disappointment and apologize for the situation. We have tried to contact you several times to offer a quick solution, but it seems that we have not been able to reach you. We remain at your disposal to discuss the options that would suit you best: a refund, a credit on your next order or reshipment of the product. Please let us know which solution you prefer, or contact us directly on [telephone number] so that we can assist you as quickly as possible. We apologize again for any inconvenience. We hope we'll be able to make up for it with your next order. Have a nice day Charlotte

Hello Odette, Thank you for your feedback. We are very sorry to hear that your order was damaged in transit. We apologize for the inconvenience. After looking at the photos you sent us, it appears that your package was damaged in transit. Despite all the precautions we take during packing, incidents can occur which are beyond our control due to the numerous manipulations the parcels undergo. If a parcel shows signs of damage on delivery, we recommend that you refuse it and inform us immediately. We will then return your order as soon as possible. However, if the damage is not visible until you open the parcel, we understand your disappointment. You can rest assured that our preparers scrupulously check the condition of items before they are dispatched, and we make sure that no damaged products are sent out. We are constantly on the lookout for ways to improve the protection of our parcels, while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging we use. I wish you an excellent day. Have a nice day Charlotte

Hello Sylvain, Thank you for taking the time to share your review. We are sorry to hear that your experience did not live up to your expectations. However, we note that you did not provide any details regarding the reasons for your dissatisfaction. Your feedback is very important to us and we would like to know more in order to understand what happened and how we can improve our service. Could you please provide us with more information on this subject? You can contact us directly at info(at)pretagarnir.com so that we can discuss the situation and find a solution together. We hope to have the opportunity to rectify this and regain your trust. Have a nice day Charlotte

Hello Andréa, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. Can you send us photos of the damaged goods? Thank you in advance. Have a nice day Charlotte

Hello Virginie, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Bonour Frederique, Thank you for taking the time to share your feedback about our mini canapés. We are sorry to hear that the consistency of our products did not meet your expectations. The firmer consistency of our mini canapés is an intentional feature, designed to ensure that each canapé retains its optimal hold. This texture effectively supports the fillings and maintains their neat presentation. We understand that it may not suit all tastes, but it is essential to ensure the visual and taste quality of our products. It's also important to note that consistency may vary slightly depending on the toppings used. Some fillings can add moisture or weight, which can influence the final texture of the sofa. We greatly value customer feedback and are constantly striving to improve our products. If you have any specific suggestions or preferences, please let us know. We'll be delighted to take them into consideration to better meet your expectations in the future. Thank you for your understanding and trust. Have a nice day Charlotte

Hello Gilles, I'm sorry to hear that mini-bouchées were sent without protection. Could you please send me some photos? As a loyal customer of our site, you've already seen that we take every precaution to ensure that our mini-cocktails arrive unbroken. I'll be sure to contact you in the next few days to find out more. Good day Charlotte

Hello Marie Chantal, For aperitifs we recommend ordering the profiteroles which are 4 cm in diameter. We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte

Hello Pasacale, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. Upon receipt of your parcel, please do not hesitate to contact me so that we can work together to find a solution to your satisfaction. Once again, we sincerely apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Hello Jennifer, Concerning the breakage of the mini trendy, our supplier has changed some elements of the packaging. Unfortunately, this change has had an impact on the position of the mini tarts during transport. We are currently looking for a solution to this problem. Concerning the missing boxes, this is a human error. We're going to make the preparers aware of the problem, and ask them to be more vigilant. We'll be sure to get back to you directly by e-mail regarding your latest order. Hoping to have met your expectations, Have a nice day Charlotte

Hello Danae, We are sorry to hear that our carrier did not meet your expectations. We would like to remind you that when you validate your basket on our site, you can choose the carrier that suits you best from the available options. ( DPD - La Poste - Chronopost) The delivery times indicated are given as an indication and may vary according to the carrier's circumstances. We fully understand your frustration regarding this non-conformity and apologize for any inconvenience this may have caused. Please be assured that we take this kind of feedback very seriously. We will pass this information on to our carrier. If you have any further questions, please do not hesitate to contact us. Have a nice day Charlotte